TUSHY Ace User manual

TUSHY Ace Owner's Manual
Your grace, meet Ace.

3
Meet Your TUSHY Ace
4
5
Table of Contents
Before You Start
Prepare Your Toilet
15
Connecting Your
TUSHY Ace
18
30
How To Use Your
TUSHY Ace
33
36
Warnings & Safety
Storage & Cleaning
37
39
Troubleshooting
Warranty
41
Contact Information
Congratulations!
You’ve earned the right to be called
Your Hiney-ness.
This manual will guide you step by step
through your TUSHY Ace installation. Get
ready for a sparkly butt, a smaller footprint
and a toilet that truly feels like a throne.
http://hellotushy.com/aceinstall

54
Read all instructions before installing or using your TUSHY Ace.
Failure to do so could result in property damage, injury or death.
Always turn o the water supply and disconnect all power sources
before installing or performing maintenance on your TUSHY Ace.
When tightening connections, make sure they are finger tight, but
be careful not to overtighten as this could result in leaks or property
damage. Make sure you check for leaks after installing your TUSHY
Ace and periodically thereafter.
Do not attempt to open or perform internal maintenance on the
TUSHY Ace as this could result in injury or death as the device has
electrical components.
Let’s get this POTTY STARTED! Turn on some rump-shakin’ TUSHY
Tunes. We’ve assembled the perfect tracks to get you in the mood to
upgrade your toilet, your booty and your life.
hellotushy.com/tunes
You’ll find an itty-bitty, funky-looking square like this next to every
step of this installation. This is a QR code. Each step of the installa-
tion has its own unique QR code.
Have a question? Our Customer Experience Poo-rus are ready to
help. Email us at [e-mail]
Before You Start
Get into the groove
Warnings and Safety
Use the QR reader
Contact us
Meet Your TUSHY Ace
Scan this with your phone's camera to give it a
test drive. Technology, right?

76
You’ll Also Need:
Access to Power Outlet Within 3’
3’
Keep all of these parts (and this manual)
just in case you need them in the future!
Flathead
Screwdriver
TUSHY Ace Remote
3x AAA
Batteries
Base Plate
2x Mounting Bolts 2x Bolt Washers 2x Top-Mounting
Rubber Inserts
2x Mounting Brackets
Tank Adapter
(7/8” Compression)
Flexible TUSHY Ace Hose
(1/2” Compression)
Mounting Dock
Philips Head
Screwdriver
Towels
(For any spills)
Included Parts
TUSHY TIP

98
Check your toilet.
(There are dierent kinds of toilets? Who knew?)
The Standard
Make sure your TUSHY Ace matches your toilet’s bowl shape.
If they don’t match or if you are unsure, reach out to
[e-mail] and we’ll help you out.
1. Which bowl shape do you have?
2. Which type of toilet do you have?
Elongated
A round bowl is typically
shorter and rounder.
It is commonly found on
older toilets.
The Standard toilet is the most common toilet you’ll find in the
majority of residential homes. It typically has two pieces, consisting
of the bowl and the tank, and has a flexible steel hose connection
between the water supply and tank. Most importantly, all of the
water supply connections are visible. If you’ve got the Standard,
you'll be good to go in no time!
MOST POPULAR
An elongated bowl is
typically longer and
more egg-shaped.
It is commonly found
on newer toilets.
If you have any questions at all, email [e-mail]
and we will be able to assist you.
For a guided installation, scan this code
to watch our TUSHY Ace install video or
go to hellotushy.com/aceinstall
Round
16.5”
(420mm)
Minimum
18.5”
(470mm)
Minimum
FPO

1110
Skirted toilets are a more modern, clean design that may hide the
external tank connection. If you are able to access the tank connec-
tion, awesome! You shouldn’t have too much trouble.
If you aren’t able to access the tank connection, check out
hellotushy.com/aceskirted for tips on how to connect these toilets
with the valve adapter. We’ll get you set up in no time.
The Flushometer toilet is normally found in commercial buildings,
but some residential apartment buildings have these toilets too
(looking at you, NYC friends). They have a lever with a powerful
flush and no easy access to a water supply connection. At first
glance, these toilets don’t look TUSHY compatible, BUTT... we have a
hack for that. ;)
You can connect your TUSHY to your sink’s water supply. If you
want to start a Flushometer installation, visit our Flushometer page
hellotushy.com/aceflushometer for an instruction video and a parts
kit you will need.
If you have any questions at all, email [e-mail]
and we will be able to assist you.
If you have any questions at all, email [e-mail]
and we will be able to assist you.
The Skirted The Flushometer
Water Tank

1312
Flexible
hose
Rigid
pipe
Do you oui oui in this type of potty? French Curve toilets are one-
piece toilets that are curved in the back. Though they are very high-
end, they also tend to be hard to fit when it comes to any bidet seats
or attachments.
What kind of water connection does your toilet have? If you have
a flexible hose (left), you’re good to go. If you have a hard pipe,
contact our Poo-rus and we will send you a flexible pipe to replace
it. For an installation video on how to replace your hard pipe, go to
hellotushy.com/acetoilethose.
If you have any questions at all, email [e-mail]
and we will be able to assist you.
To see if your toilet is compatible, check out
hellotushy.com/pages/compatibility-list.
If you have any questions at all, email [e-mail]
and we will be able to assist you.
The French Curve
MAYBE
3. Check your water connection

1514
STEP 1: Turn o your water supply valve
STEP 2: Empty the toilet tank
Flush your toilet to drain the tank. Hold down that flusher until the
tank empties nearly completely! An inch of water at the bottom is
okay, though.
Prepare Your Toilet
TUSHY Tips If you don’t have access to the water supply
connection beside the toilet, you can use
your sink’s water supply instead. For an
installation video, go to hellotushy.com/
acesinkinstall.
If the valve is tight, there may be some
mineral buildup. In that case, try twisting in
one direction and then the other, each time
rotating a little further until it’s free to turn
all the way around. Slow and steady wins
the race!
Turn o the water valve beside the toilet by turning it clockwise.
WARNING: Failure to read this may result in serious injury or death
due to potential shock hazard. Before getting started, your TUSHY
Ace must have access to a GFCI power outlet to ensure safe
operation.
First, check the distance from the toilet to the outlet. If it is greater
than 3 feet, you will need an extension cord. Pick one up at
hellotushy.com/aceextension or grab any 3-prong extension
cord you have handy. If you’re not sure, reach out to us at
[e-mail] and we can recommend one to you.
Next, check the outlet itself. If it looks like the one to the left, you are
good to go!
If it is a 2-prong outlet, you will need a grounded converter available
at hellotushy.com/collections/parts-and-accessories or your local
hardware store.
(Refer to page 27 for applicable warnings.)
4. Check your power outlet
If you have any questions at all, email [e-mail]
and we will be able to assist you.
TUSHY TIP

1716
STEP 3: Remove the toilet seat
For most toilet seats, flip up the screw caps behind the seat with a
flathead screwdriver to access the screws. Turn counter-clockwise
to loosen the screws. Remove the seat and either store it (in case
you ever need it) or bury it (in case you want to give your old toilet a
proper goodbye). Just kidding, recycle it!
Dealing with a unique quick-release
or mounted toilet seat?
There’s a super easy fix. Simply unscrew the bolts
fastening the quick-release mounts to the toilet. Then
you can remove them and store them with your seat if
you ever need to re-install it. The bolts may be under a
plastic or metallic cover.
Check out hellotushy.com/mountedseatremoval for
some video tips if you’re having trouble. Once you’ve
got the seat o, set it aside and you’re done!
TUSHY Tips
You may need to hold the nut on the underside of the screw with your
other hand (using pliers or a towel if necessary) while unscrewing.
If your toilet is dirty—hey, it happens!—it’s the perfect time to clean it!
Scan this code for a quick
video showing how to remove
your quick release seat.
Cap
Bolt
Screw
Head
TUSHY TIP

1918
STEP 4: Connect to the water line
a. Disconnect the existing flexible
hose from your toilet tank by turning it
clockwise if you’re looking at the con-
nection from above. Be prepared to
catch or wipe up some residual water
that might spill onto the floor.
b. Screw the existing flexible hose to
the bottom of the Tank Adapter and
then screw the top of the Tank Adapt-
er counter-clockwise onto the tank if
you’re looking from above. Be careful
not to overtighten!
c. Screw the provided Flexible
TUSHY Ace Hose to the Tank
Adapter’s side connection.
Be careful not to overtighten!
If you don’t have access to the tank connection, you will need a valve
adapter for installation at the shuto valve at the wall or the sink
instead. Check out our installation video at hellotushy.com/valveadapter
and email us at [e-mail] for that part.
Got a hard metal pipe instead of a flexible hose connected to your toilet?
No problem! You can swap that hard metal pipe out and replace it
with the Flexible TUSHY Ace Hose included in your TUSHY Ace spare
parts kit!
Toilet tank
Inlet
Inlet
Connecting Your TUSHY Ace
TUSHY TIPS
WARNING: Connect to cold water line only (not the hot water line).

2120
STEP 5: Attach your TUSHY Ace Base Plate to
the bowl
a. Insert the included Top-Mounting Rubber Inserts into the toilet bolt
holes until they are nearly flush with the toilet rim. Keep the bolts in
the rubber inserts to make it easier to get the inserts in the toilet bolt
holes. Once the rubber inserts are in place, unscrew the Mounting
Bolts and set them aside until the end of step 5.
b. Place the included Base Plate over the toilet bolt holes, making
sure it is centered and straight. Please also make sure the side of the
Base Plate with rubber non-slip pads is facing down, not up. Align
the back of the Base Plate with the tank, leaving a gap of at least
3/4” or the thickness of your thumb. It is okay if your gap is bigger
than that.
If you’re having trouble getting the rubber inserts into the toilet bolt
holes, use some soapy water to help them slide in easier!
c. Line up the included mounting brackets on the Base Plate directly
over the toilet bolt holes. The mounting brackets should click into the
grooves in the Base Plate to stay in place.
d. Slide the Bolt Washers onto the bolts. Insert the Mounting Bolts
through the top of the mounting brackets. Tighten them using a
Phillips head screwdriver by turning clockwise until the Base Plate is
tight enough to stay in place. Be careful not to overtighten.
3/4”
While you’re tightening the screws, check intermittently to see if the
mounting bracket feels snug. If it still wiggles, keep tightening. If it feels
snug, you’re all set!
TUSHY TIP
TUSHY TIP
Mounting Bolt
Bolt Washer
Mounting
Bracket
Mounting
Bracket

2322
Next, place your TUSHY Ace onto your bowl in front of the Base Plate.
You will notice that on the bottom of the main body there are two
slots that will slide onto the Base Plate. Line those up with the Base
Plate and slide towards the back of your toilet until it clicks into place
and securely locks.
Underside View
a. Lip over / under hang
If you need to adjust the position of your TUSHY Ace,
measure the amount of overlap at the front of your bowl
so you can adjust the Base Plate accordingly.
b. Flat on toilet bowl
Make sure your TUSHY Ace lies flat on your toilet bowl
so the nozzle can function properly. Move it forward if the
nozzle is resting on the edge of the bowl.
STEP 6:
Attach your TUSHY Ace to the Base Plate Check your Ace alignment
a. b.

2524
TUSHY TIP
To remove TUSHY Ace from the Mounting Plate, press the unlock
button on the right side of the seat and pull the seat away from the
tank. Then, loosen the Mounting Bolts and adjust the Base Plate until
it is in the desired location before reattaching your TUSHY Ace.
c. Straight
Make sure your TUSHY Ace is straight on the toilet bowl.
d. Allow space for lid
Make sure there is enough space between the TUSHY Ace
and your tank so the lid can open properly.
c.
d.

2726
STEP 7: Finish the water connection
Take the open end of the Flexible TUSHY Ace Hose attached to
the Tank Adapter and screw it onto the inlet port of the bidet in a
counter-clockwise direction if you’re looking from above. Do not
overtightenfinger tight should be perfect.
STEP 8: Check for leaks
Turn on your water shuto valve and check all connection points to
make sure there are no visible leaks. If you see a leak, turn o your
water shuto valve and check your connections to make sure they
are threaded straight and tight before you go to the next step.
If you are still having leaks, flip to our Troubleshooting section
before continuing.
STEP 9: Plug in your TUSHY Ace
Once the connections are leak-free and the area around you is
dry, plug your Ace into a grounded, 3-prong 120V outlet. Is your butt
tingling yet!?
Grounding Instruction
DANGER: Improper use of the grounding plug may result in
a risk of electric shock. Refer to Warnings and Safety page.
This product has a 3-prong grounding plug, which must be
plugged into an outlet that is properly installed and ground-
ed. In the event of an electrical short circuit, grounding re-
duces the risk of electric shock by providing an escape wire
for the electric current. If repair or replacement of the cord
or plug is necessary, do not connect the grounding wire to
either flat blade terminal. Check with a qualified electrician
if you don't understand the grounding instructions, or if
you're not sure whether the product is properly grounded.
TUSHY Ace is intended for use on a nominal 120V circuit,
and has a grounding plug that looks like the plug illustrated
below.
If your outlet is out of reach, go to hellotushy.com/aceextension to get
a 3-prong, grounded extension cord. While you wait, you can leave the
TUSHY Ace on the toilet. It’s still a functioning toilet seat!
If you have a 2-prong outlet, purchase a grounding converter from
a local hardware store or email us at [e-mail] for
recommendations. The grounding converter should be used only until a
properly grounded outlet can be installed by a qualified electrician.
TUSHY TIP

2928
STEP 10: Set up your remote
Remove the adhesive protection to attach the remote control dock to
the cleaned area.
The future of toileting is here! Select an area of the wall that will be
within reach of the toilet while seated. Clean that area and then
make sure it is fully dry. The adhesive works best on dry wall or tile.
Can't decide on a mounting location? Set the dock aside and leave the
remote on the toilet tank when not in use. You know your household—if
kids or pets are in the mix, the remote is likely to disappear if undocked.
To attach the remote to the dock, simply line it up and press the re-
mote against the dock. The embedded magnets will hold it in place.
You've done it! Your ass-terpiece is complete! Now you get to sit on
your throne.
Slide the battery cover o and insert the provided AAA batteries
into the back of the remote, then replace the battery cover.
WARNING: Keep batteries away from children.
TUSHY TIP
WARNING: Only install the remote in a dry area.

3130
How To Use Your TUSHY Ace
Before using your TUSHY Ace, make sure it is plugged into a
grounded, 3-prong 120V outlet, there are batteries in the remote
and your water valve is open.
Remote Functions:
SINGLE TAP FUNCTIONS
Pressure,
Temperature,
+ Nozzle Angle
LED Indicator
Bum Wash
Bum + Front Dry
Front Wash
Stop
Decrease Function
(Angle, Temperature,
Pressure)
Increase Function
(Angle, Temperature,
Pressure)
Nozzle Angle Control
Seat Temperature
Control
Water
Temperature
Control
ANGLE SEAT
TEMP
BUM FRONT
DRY
WATER
TEMP
To operate your TUSHY Ace with the remote, tap the setting button
you want to change (nozzle angle, pressure, or temperature), then
use the increase or decrease buttons to adjust that setting. Next, press
Bum or Front wash to activate the spray. You can also change these
settings during operation to fine tune your preferences.
Once you have completed your wash, tap the Dry button to activate
the bum dryer. Use the Stop button to stop any function.
Manual Self-Cleaning Function
Press and hold the Seat Temperature and Water
Temperature buttons for 5 seconds to activate
the self-cleaning function. The Ace automatically
cleans the nozzle after every use, but you can do
it manually too if you’re a clean freak!
Special functions/modes
Oscillating Power Wash
Double click on the Bum or Front wash buttons
to activate the power wash setting which will
oscillate the nozzle during wash sequence.
BUM
SEAT
TEMP
FRONT
WATER
TEMP
Soft Reset
Press and hold both the + and - buttons for 5
seconds to reset the TUSHY Ace to factory con-
ditions. Try this if your Ace is acting a little funky.
Mute Function
Want Ace to whisper softly into your rear?
Activate the Mute Function by holding the stop
button for 10 seconds.
 After 5 seconds, you’ll notice the lights turning
white—keep holding!
 These lights will act as a visual countdown for
5 more seconds. Once they turn completely o,
you’re muted!
10 Seconds

3332
Warnings & Safety
Read all instructions before installing or using your TUSHY Ace.
Failure to do so could result in property damage, injury or death.
Always turn o the water supply and disconnect all power sources
before installing or performing maintenance on your TUSHY Ace.
When tightening connections, make sure they are tight, but be care-
ful not to overtighten as this could result in leaks or property dam-
age. Make sure you check for leaks after installing your TUSHY Ace
and periodically thereafter.
Do not attempt to open or perform internal maintenance on the
TUSHY Ace as this could result in injury or death as the device has
electrical components.
Important Safeguards
Keep children away during installation process and exercise
caution when using the device around children. To avoid danger of
suocation, keep the plastic bags away from babies and children.
Do not use this bag in cribs, beds, carriages, or playpens. This bag is
not a toy.
Read all instructions before using
For 120V 60Hz: Power supply must be a 15 Amp GFCI outlet that is 1
ft. above the floor.
Avoid using extension cords if possible. If using an extension cord,
make sure it is a 3-prong, grounded extension cord rated to 15 Amps.
Install only in well-ventilated areas to avoid excess humidity.
Do not install in narrow toilet stalls or in shower stalls.
Install only where direct contact with water is minimized.
Do not install near any heat source.
DANGER: To reduce the risk of electrocution:
Do not place or store product where it can fall or be pulled into a
tub or sink.
Do not place or drop into water or other liquid.
Lost remote, dead batteries? Check your couch cushions! If you
still can’t find it, TUSHY Ace has a simple spray function that can be
accessed on the side of the bidet. To operate the Bum or Front wash,
press the corresponding button once to activate, and again to stop.
To operate the Dryer, press the Dry button once to activate, and
again to stop. Please properly dispose of old batteries.

3534
Do not place heavy objects on the seat cover.
Do not use this product while sleeping or drowsy.
Do not operate or use the product around flammable or
combustible materials.
Unplug and drain the product if it will not be used for a long period
of time.
Do not use thinner, benzene, acidic chemicals, chloride, or
hydrochloric acid detergent to clean the product, because this could
result in corrosion or discoloration/scratches to the product.
Check all water supply connections regularly for leaks.
Do not connect the product to the warm water supply during
installation.
WARNING: Do not stand on the TUSHY Ace. Doing so could result in
property damages, injury or death.
WATER HAMMER WARNING: In the event that a loud banging noise
occurs in the existing plumbing during installation, please cease
using the device and consult a plumbing professional in order to
prevent voiding your warranty and/or damaging your TUSHY Ace.
This device complies with part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) This device may not
cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause
undesired operation. This equipment has been tested and found
to comply with the limits for a Class B digital device, pursuant
to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which
can be determined by turning the equipment o and on, the user
is encouraged to try to correct the interference by one or more of
the following measures: Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit dierent from
that to which the receiver is connected. Consult the dealer or an
experienced radio/TV technician for help.
Do not reach for the product if it has fallen into water. Unplug
immediately.
Connect the product to a properly grounded outlet only (refer to
grounding instructions).
Do not attempt to disassemble, modify, or alter the product.
Do not pull the product by the power plug.
Do not plug the product into an outlet that is being used by too
many other products, is the incorrect voltage, or is loose.
A damaged cord should be replaced or repaired immediately.
Do not use a damaged power plug or plug into a loose electric
outlet.
Do not handle the product or power plug with wet hands.
Do not handle the power plug forcefully or place heavy objects on
the power plug.
Remove any dust or water from the power plug before plugging in.
WARNING: To reduce the risk of burns, electrocution, fire or injury:
Use supervision when this product is used by, on, or near children
or individuals with disabilities.
For children and seniors who may have diculties with adjusting
temperature or pressure or those with sensitive skin or impaired heat
sensitivity, set the temperature and/or pressure of the wash spray
and seat to “low” or “o” to prevent burning or injury.
Use this product only for its intended use as described in this
manual. Do not use attachments not recommended by the
manufacturer.
Never operate this product if it has a damaged cord or plug, if it is not
working properly, has been dropped or damaged, or has been dipped
into water. Contact customer support for diagnosis and repair.
Keep the cord away from heated surfaces.
Never drop or insert any object into any opening or hose.
Do not use outdoors or operate where aerosol (spray) products are
being used or where oxygen is being administered.
Do not use industrial or gray water for the water supply (may
cause skin damage or disease).
Do not block air outlets.
Do not place the product on soft surfaces where air openings may
be blocked.
Keep openings free of lint, hair, and other materials.
Do not push buttons with excessive force or open the seat cover
using excessive force.

3736
Cleaning your TUSHY Ace
You should clean your TUSHY Ace as frequently as you clean your
toilet with a mild, neutral-PH cleaner.
Cleaning products we recommend include Simple Green,
Dr. Bronner’s or any soap that isn’t too harsh or caustic.
If you have any doubt, please send a photo of the label to
[e-mail], and we can confirm that it is a
good match!
Storage & Cleaning
Storing or moving your TUSHY Ace
To uninstall your TUSHY Ace, turn o your water valve, disconnect the
plug from power, disconnect your Flexible TUSHY Ace Hose, dis-
connect your Tank Adapter, and use the detach button to slide your
TUSHY Ace o of the Mounting Plate.
Drain your TUSHY Ace before storing or moving by locating the drain
plug on the bottom of the device. Using a flathead screwdriver, turn
the plug counter-clockwise a quarter turn to open the drain. The
plug will not remove completely. Drain into a toilet, tub or sink and
then tighten the plug before storing.
Drainage
Plug
Underside View
Troubleshooting
My TUSHY Ace
buttons don’t
seem to work.
Possible Causes:
1. TUSHY Ace not
plugged in.
2. No power to TUSHY
Ace.
3. There is power, but
the remote’s batteries
are dead.
4. Not activating Seat
Sensor.
Possible Solutions:
1. Make sure the
TUSHY Ace is
plugged in.
2. Check and reset the
GFCI outlet.
3. Replace the batter-
ies in the remote. Then
perform a soft reset
on the remote.
4. Adjust sitting posi-
tion to fully cover the
Seat Sensor.
The water is
too hot!
Possible Causes:
1. The temperature
setting is too high.
2. TUSHY Ace may
be connected to the
warm water supply.
Possible Solutions:
1. Adjust the
temperature setting
on the remote.
2. Connect the
TUSHY Ace to the
cold water supply.
TUSHY Ace
shuts o
during use.
Possible Causes:
1. Washing time ex-
ceeded the cycle time.
2. Power failure.
Possible Solutions:
1. Press the wash
button again to extend
the cycle time.
2. Check and reset the
GFCI outlet.
There is
leaking from
the TUSHY Ace
body or hose
connections.
Possible Causes:
1. The black rubber
gasket(s) are not
properly installed on
the hose or adapters.
2. The hose connection
is cross-threaded.
Possible Solutions:
1. Make sure that the
black gasket(s) are
properly installed on
both ends of the Flex-
ible TUSHY Ace Hose
and the Tank Adapter.
2. Unscrew the hose
and screw it back
on making sure it is

3938
straight and aligned
properly.
3. Remove all Teflon
tape from threads and
reinstall.
3. There is Teflon
tape on the threads.
The tank
adapter isn’t
the same size
as my toilet
connection
hose.
Possible Causes:
1. We bet you have
a unique plumbing
setup.
Possible Solutions:
1. Contact our TUSHY
Ace installation Poo-
rus at aceinstall@
hellotushy.com and
we’ll get you set up!
There’s no
access to
water next to
my toilet.
Possible Causes:
1. You have a
Flushometer or com-
mercial toilet.
2. You have a skirted
toilet.
3. You have a wall-
mounted toilet or a
unique plumbing
situation that doesn’t
allow you to connect
at the water valve at
the wall.
Possible Solutions:
1. You can connect
your TUSHY to your
sink’s water sup-
ply. If you want to
start a Flushometer
installation, visit our
Flushometer page
at hellotushy.com/
aceflushometer for an
instruction video and a
parts kit you will need.
2. Go to hellotushy.
com/aceskirted for
tips on how to connect
these toilets with the
valve adapter.
3. Contact our TUSHY
Ace install Poo-rus at
aceinstall@
hellotushy.com and
we’ll get you set up!
Still not getting the Ace experience?
Drop us an email at [e-mail]—we won't stop
until your butt is beaming.
One Year Limited Warranty
1. TUSHY warrants this product to be free from defects in materials
and workmanship under conditions of normal use for a period of
one (1) year from the date of purchase. This warranty is extended
only to the original purchaser and is not transferable if the original
purchaser sells or otherwise transfers the product. TUSHY may
require proof of purchase to determine whether a claim falls within
the warranty period.
2. To report any product issues and to open a claim under the
warranty, contact TUSHY at [e-mail]. TUSHY will
reach out to you to attempt to help resolve the issue.
3. If a defect covered by this warranty arises, TUSHY’s obligations
under this warranty are limited to repair or replacement, at TUSHY's
option, provided that such products were used in accordance with
the instructions. Replacement may be of the same or similar product
at TUSHY’s discretion and based on availability. TUSHY reserves the
right to inspect the product to confirm that the issue is covered by
this warranty.
4. TUSHY is not responsible for the cost of return shipping of this
product.
5. This warranty does NOT apply to:
Damage or loss that occurs during shipment.
Damage, loss, or injury resulting from negligent or improper use or
the user's failure to follow instructions and safety warnings.
Damage or loss resulting from modification of the product.
Damage or loss resulting from normal “wear and tear” of the
product.
Damage based on claims of personal injury or property damage,
including, but not limited to, claimed damages that are incidental, or
consequential in nature.
6. THIS WRITTEN WARRANTY IS THE ONLY WARRANTY MADE
BY TUSHY. REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS
WARRANTY SHALL BE THE EXCLUSIVE REMEDY AVAILABLE TO THE