TVS electronics Jus' Print RP-3200 User manual

LINE THERMAL PRINTER
MODEL RP-3200
User’ s Manual

SAFETY PRECAUTIONS ...WHICH SHOULD BE STRICTLY OBSERVED
Before using this product for the first time, carefully read these SAFETY PRECAUTIONS.
Improper handling may result in accidents (fire, electric shock or injury).
In order to prevent injury to operators, third parties, or damage to property, special
warning symbols are used in the User’ s Manual to indicate important items to be strictly
observed.
After having read this Manual, keep it in a safe, readily accessible place for future
reference.
Some of the descriptions contained in this manual may not be relevant to some printer
models.
The following describes the degree of hazard and damage that could occur if the printer
is improperly operated by ignoring the instructions indicated by the warning symbols.
WARNING
Neglecting precautions indicated by this symbol may result in fatal or serious injury.
CAUTION
Neglecting precautions indicated by this symbol may result in injury or damage to
property.
This symbol is used to alert your attention to important items.
This symbol is used to alert you to the danger of electric shock or electrostatic
damage.
This symbol denotes a request to unplug the printer from the wall outlet.
This symbol is used to indicate that the power supply must be grounded.
This symbol is used to indicate useful information, such as procedures,
instructions or the like.
This symbol is used to indicate prohibited actions.
—2—

PRECAUTIONS ON PRINTER INSTALLATION
WARNING
Do not use or store this product in a place where it will be exposed to:
* Flames or moist air.
* Direct sunlight.
* Hot airflow or radiation from a heating device.
* Salty air or corrosive gases.
* Ill-ventilated atmosphere.
* Chemical reactions in a laboratory.
* Airborne oil, steel particles, or dust.
* Static electricity or strong magnetic fields.
· Neglecting these warnings may result in printer failure, overheating,
emission of smoke, fire, or electric shock.
Do not drop any foreign object nor spill liquid into the printer. Do not
place any object on the printer either.
Do not drop any metallic object such as paper clips, pins or screws
into the printer.
Do not place a flower vase, pot, or anything containing water on the
printer.
Do not spill coffee, soft drinks, or any other liquid into the printer.
Do not spray insecticide or any other chemical liquid over the printer.
· Dropping a metallic foreign object into the printer, may cause printer
failure, fire, or electric shock. Should it occur, immediately turn the
printer off, unplug it from the supply outlet, and call your local dealer.
Do not handle the printer in the following ways:
Do not subject the printer to strong impacts or hard jolts (e.g., being
stepped on, dropped or struck).
Never attempt to disassemble or modify the printer.
· Neglecting to handle properly may result in printer failure,
overheating, emission of smoke, fire, or electric shock.
Install, use, or store the printer out of the reach of children.
· Electric appliances could cause an unexpected injury or accident if
they are handled or used improperly.
· Keep the power cord and signal cables out of the reach of children.
Also children should not be allowed to gain access to any internal
part of the printer.
· The plastic bag the printer came in must be disposed of properly or
kept away from children. Wearing it over the head may lead to
suffocation.
—3—

CAUTION
Do not use the printer under the following conditions.
Avoid locations subject to vibration or instability.
Avoid locations where the printer is not level.
· The printer may fall and cause an injury.
· The quality of printing may deteriorate.
Do not obstruct the printer’ s air vents.
Do not place anything on the printer.
Do not cover or wrap the printer in cloth or blankets.
· Doing so could cause heat to build up and deform the case or start a
fire.
Avoid using the printer near a radio or TV set or from supplying it from
the same electric outlet as these appliances.
Avoid using the printer interconnected with a cable or cord that has
no protection against noise. (For interconnections, use shielded or a
twisted pair of cables and ferrite cores, or other anti-noise devices.)
Avoid using the printer with a device that is a strong source of noise.
· The printer may have an adverse effect on nearby radio or TV
transmissions. There may also be cases when nearby electrical
appliances adversely influence the printer, causing data errors or
malfunction.
Installed in any orientation other than those specified.
· Malfunction, failure, or electric shock may result.
Connect the printer to a ground.
· Electric leakage may cause an electric shock.
Do not connect the printer’ s ground to any of the following:
* Gas piping
· A gas explosion could result.
* Telephone line ground
* Lightning rod
· If lightning strikes a large surge of current may cause fire or
shock.
* Water pipes
· Plastic water pipes should not be used for grounding. (Those
approved by a Waterworks Department may be used.)
Before connecting or disconnecting the grounding lead to or from the
printer, always unplug it from the electric outlet.
—4—

PRECAUTIONS IN HANDLING THE PRINTER
WARNING
Please observe the following precautions for power source and power
cord:
Do not plug or unplug the power cord with a wet hand.
Use the printer only at the specified supply voltage and frequency.
Use only the specified AC adapter with the printer.
Check to make sure that the supply outlet from which the printer is
powered has a sufficient capacity.
Do not supply the printer from a power strip or current tap shared with
other appliances.
Do not plug the power cord into an electric outlet with dust or debris
left on the plug.
Do not use a deformed or damaged power cord.
Do not move the printer while its power is on.
· Neglecting to handle it properly may result in printer failure, emission
of smoke, fire, or electric shock.
· An overload may cause the power cord to overheat, catch fire, or the
circuit breaker to trip.
Do not allow anything to rest on the power cord. Do not place the
printer where the power cord may be stepped on.
Do not use or carry the printer with its power cord bent, twisted, or
pulled.
Do not attempt to modify the power cord unnecessarily.
Do not place the power cord near any heating device.
· Neglecting these cautions may cause wires or insulation to break,
which could result in electric leakage, electric shock, or printer failure.
If the power cord sustains damage, contact your dealer.
Do not leave things around the electric outlet.
Supply power to the printer from a convenient electric outlet, readily
accessible in an emergency.
· Pull the plug to immediately shut it down in an emergency.
Insert the power plug fully into the outlet.
If the printer will not be used for a long time, disconnect it from its
electric outlet.
Hold the plug and connector when plugging or unplugging the power
cord or signal cable after turning off the printer and the appliance
connected to it.
—5—

CAUTION
Caution label is attached in the position shown in the following figure. Carefully read
the handling precautions before using the printer.
THIS LABEL INDICATES THE
RISK OF BURNS DUE TO THE
HIGH TEMPERATURE OF THE
PRINT HEAD AND A RISK OF
BEING CUT BY THE MANUAL
AND AUTO CUTTERS WHILE
THE PAPER COVER IS OPEN.
Do not transport this printer with the paper roll inside.
· Printer failure or damage may occur.
To prevent possible malfunction or failure observe the following.
Avoid operating the printer without paper properly loaded.
Avoid the use of paper not complying with specifications.
· May result in poor print quality.
Avoid using torn pieces of paper or paper spliced with plastic adhesive
tape.
Avoid forcibly pulling already loaded paper by hand.
Avoid using a sharp pointed device to operate panel buttons.
Be sure to firmly insert the cable plugs into their mating sockets.
· A cross connection may damage the printer’ s internal electronics or
the host system’ s hardware.
Only use the printer with devices that have designated solenoid
specifications for the cash drawer interface connector.
· Neglecting this caution may result in malfunction or failure.
—6—

CAUTION
To prevent injury and printer failures from worsening, observe the following:
While the paper cover is open, be careful to not touch the manual
cutter that is in the paper eject slot.
Do not touch the printing surface of the thermal head.
Do not touch any of the moving parts (e.g., paper cutter, gears, active
electric parts) while the printer is working.
In case of trouble do not attempt to repair the printer. Ask TVSE
service for repair.
Be careful that the covers do not pinch your hands or fingers.
Be careful of the sharp edges on the printer. Do not allow them to
injure you or damage property.
· May result in electric shock, burn, or injury.
If the printer emits smoke, an odd smell, or unusual noise while
printing, immediately abort the current print session and
unplug the printer from the electric outlet.
DAILY MAINTENANCE
Observe the following precautions for daily maintenance.
When cleaning the printer, always turn it off and unplug it from the
electric outlet.
Use a soft, dry cloth for cleaning the surface of the printer case.
For severe stains, use a soft cloth slightly dampened with water.
Never use organic cleaning solvent such as alcohol, paint thinner,
trichloroethylene, benzene, or ketone. Never use a chemically
processed cleaning cloth.
To remove paper dust, use a soft brush.
CAUTION
· The thermal head is at a dangerously high temperature immediately after printing.
Allow it to cool off before starting maintenance work.
—7—

THE TABLE OF CONTENTS
1. GENERAL OUTLINE .................................................................... 9
1.1
1.2
Features .......................................................................................... 9
Basic Specifications..................................................................... 10
2. EXPLANATION OF PRINTER PARTS ....................................... 11
2.1 Printer Appearance...................................................................... 11
2.2 Inside the paper cover................................................................. 14
2.3 Other Built-in Functions .............................................................. 15
3. SETUP........................................................................................ 16
3.1 Connecting the AC Power Cord.................................................. 16
3.2 Connecting Interface Cables ....................................................... 17
3.3 Connecting the Cash Drawer ...................................................... 18
3.4 Precautions for Installing the Printer ......................................... 20
3.5 Partition for Paper Roll ................................................................ 21
3.6 Setting the DIP Switch on the Serial Interface Board ............... 22
3.7 Adjusting the Paper Near-end Sensor ....................................... 23
3.8 Setting Paper Thickness.............................................................. 24
3.9 Loading Paper .............................................................................. 25
3.10 Attaching the Power Switch Cover........................................... 26
3.11 Attaching the Interface Cover ................................................... 27
3.12 Removing the Interface Cover .................................................. 27
4. MAINTENANCE AND TROUBLESHOOTING........................... 28
4.1
4.2
4.3
4.4
4.5
4.6
Periodic Cleaning......................................................................... 28
Clearing a Cutter Lock (1)............................................................ 29
Clearing a Cutter Lock (2)............................................................ 30
Self-printing ................................................................................. 31
Hexadecimal Dump Printing....................................................... 32
Error Messages ............................................................................ 33
5. OTHER ....................................................................................... 35
5.1 External Views and Dimensions................................................. 35
5.2 Printing Paper .............................................................................. 36
5.3 Manual Setting of Memory Switches ........................................ 37
—8—

1. GENERAL OUTLINE
The RP-3200 line thermal printer series is designed for use with a broad array
of terminal equipment including data, POS, and kitchen terminals.
These printers have extensive features so they can be used in a wide range of
applications.
1.1 Features
High-speed (200 mm/s) printing.
Design so compact it can be installed anywhere (maximum 3-inch (83-mm)
paper roll size)
Choose from two models with either 3-inch (83/80 mm) or 2-inch (60/58 mm)
wide paper rolls.
Built-in power supply or AC adapter types available
Printer status and errors indicated by LED and a buzzer
Equipped with a fast and quiet cutter
Easy to clear cutter jams
Interchangeable interface
Built-in cash drawer kick-out interface
Memory switches make customization possible
Store user-defined characters and logos on user memory
Barcode and 2D barcode printing supported
2-color printing supported (when specified paper used)
Driver and utility software included
—9—

Item Specifications
Model RP-3200
Print method Line thermal dot print method
Print width *1 80 mm/640 dots, 72 mm/576 dots, 64 mm/512 dots, 54.5 mm/436 dots,
54 mm/432 dots, 52.5 mm/420 dots, 48 mm/384 dots, 45 mm/360 dots,
48.75 mm/390 dots, 68.25 mm/546 dots
Dot density 8 ⋅ 8 dots/mm (203 dpi)
Print speed 200 mm/s (fastest, print density 100%), 1600 dot-lines/s
Number of print
columns *2 — Maximum number of characters (columns) Dot configuration
(dots)
Paper width
Font
83 mm 80 mm 60 mm 58 mm
Font A 53 48 36 35 12 ⋅ 24
Font B 71 64 48 46 9 ⋅ 17
Font C 80 72 54 52 8 ⋅ 16
Character size*3 Font A: 1.50 ⋅ 3.00 mm
Font B: 1.13 ⋅ 2.13 mm
Font C: 1.00 ⋅ 2.00 mm
Character type Alphanumeric, international, PC437/850/852/857/858/860/863/864/865/866/
WPC1252/katakana/Thai code 18
User memory 384 KB (capable of storing user-defined characters and logos)
Bar code types UPC-A/E, JAN (EAN) 13/8 columns, ITF, CODE39, CODE128, CODABAR (NW-7),
CODE93, PDF417, QR Code
Line spacing 4.25 mm (1/6 inch) (changeable using commands)
Paper roll +0 +0 +0 +0
Paper roll: 83 -1 mm/80 -1 mm/60 -1 mm/58 -1 mm ⋅ maximum ⎞83 mm
Paper thickness: 65-75 ⎧m (core tube diameter: inner 12 mm/outer 18 mm)
75-85 ⎧m (core tube diameter: inner 25.4 mm/outer 32 mm)
Interface parallel (IEEE 1284 compliant), USB
Cash drawer kick-out Supports 2 cash drawers
Buffer size 4 k bytes/45 bytes
Supply voltage DC 24 V ±5%
Power consumption Approximately 45 W (normal printing), 3 W (standby)
AC adapter *4
(36AD3)
Rated input: AC 100 to 240 V, 50/60 Hz, 150 VA
Rated output: DC 24 V, 2.1 A
Weight Approx. 2 kg
Outside dimensions 145 (W) ⋅ 192 (D) ⋅ 148 (H) mm
Operating temperature
and humidity
5 to 45°C, 10 to 90% RH (no condensation)
Storage temperature
and humidity
-20 to 60°C, 10 to 90% RH (no condensation)
Reliability Print head life: 150 km, 200 million pulses (at normal temperature and
humidity using recommended paper)
Auto cutter life: 2 million cuts (at normal temperature/humidity, using
recommended paper and paper thickness)
Safety standard *5 UL, C-UL, FCC Class A, TÜV-Bauart, CE Marking
1.2 Basic Specifications
— 10 —

2. EXPLANATION OF PRINTER PARTS
2.1 Printer Appearance
Names of parts
Paper cover
Cover open lever
Operation panel
Front cover
Power switch
Front cover Rear connectors
Maintenance cover
(Front view)
release button
(Rear view)
Paper cover
Open to load paper.
Cover open lever
Use this lever to open the paper cover.
Front cover
Open and close this cover to clear a cutter lock.
Refer to 4.3 Clearing a Cutter Lock (2)
Front cover release button
Press this button to open the front cover.
— 11 —

Power switch
Press this button to turn the power on or off.
Maintenance cover
Not applicable for this product.
CAUTION
Do not open the maintenance cover.
Operation panel
POWER LED (green)
PAPER LED
(orange)
ERROR LED (red)
FEED button
POWER LED (green)
Lights when the power is on, turns off when the power is off.
Flashes when data is incoming or a memory error has occurred.
PAPER LED (orange)
Lights orange when paper is low (paper near-end) or there is no paper (paper
end).
ERROR LED (red)
Flashes if the print head is hot, the paper cover is open, a cutter lock occurs,
and so forth.
FEED button
Press this button to feed paper.
In case of a cutter lock, remove the cause of the lock, close the paper cover,
and then press the FEED button.
The printer enters the mode for setting memory switches and running self-
printing.
Refer to 4.4 Self-printing
Refer to 4.6 Error Messages
Refer to 5.3 Manual Setting of Memory Switches
— 12 —

Rear connectors
Cash drawer
Interface connector
(serial, parallel, USB, etc.)
kick-out
connector
Power connector (AC adapter type)
AC inlet (built-in power supply type)
Interface connector (serial, parallel, USB, etc.)
Connects to the interface cable.
The serial interface board is equipped with a DIP switch.
Cash drawer kick-out connector
Connects to the cable from the cash drawer.
Power connector (AC adapter type)
Connects to the AC adapter cable.
AC inlet (built-in power supply type)
Connects to the AC power cord.
— 13 —

2.2 Inside the paper cover
Paper-end sensor
(PE sensor)
Auto cutter Platen
Button to change paper
near-end sensor
Manual cutter
Print head (thermal) Paper thickness
selection lever
Paper near-end sensor
(PNE sensor)
Platen
Feeds the paper.
Paper near-end sensor (PNE sensor)
Detects when the paper is near the end of the roll. Adjust the position of the
sensor to determine when it detects the end of the paper is near.
Button to change paper near-end sensor
Change the position of the paper near-end sensor to match the paper being
used.
Refer to 3.7 Adjusting the Paper Near-end Sensor
Manual cutter
For cutting the paper manually when printing is finished.
Auto cutter
Automatically cuts the paper when printing is finished.
Refer to 5.3 Manual Setting of Memory Switches
Print head (thermal)
Prints characters and graphic data on paper (paper rolls).
Paper end sensor (PE sensor)
Detects when there is no paper. Printing stops when this sensor detects there
is no paper.
— 14 —

Paper thickness selection lever
Use this lever to select regular or thick paper according to the thickness of the
paper being loaded.
CAUTION
Do not change the position of the paper thickness selection lever from the factory
setting.
Refer to 3.8 Setting Paper Thickness
2.3 Other Built-in Functions
Buzzer
Buzzes when errors occur or when operations or command operations are
performed.
Refer to 4.6 Error Messages
User memory
You can save user-defined logo and character data in this memory. Data
remains stored in this memory even if the printer is turned off. For
information on how to save data, refer to the Command Reference.
Memory switch
Setting of various kinds of functions can be stored in memory. Settings
remain stored in the memory even if the printer is turned off.
— 15 —

3. SETUP
3.1 Connecting the AC Power Cord
1.
2.
Turn off the power.
For the built-in power type printer, connect the AC power cord to the AC inlet, and
insert the plug into an electric outlet.
For the AC adapter type printer, connect the cable connector of the AC adapter to
the power connector. Next, connect the AC power cord to the AC inlet, and insert
the plug into an electric outlet.
AC power cord
Built-in power supply type
AC inlet
Power connector
Cable connector
AC adapter
AC inlet
AC power cord
AC adapter type
CAUTION
Use only an AC adapter that complies with the specified ratings.
Always hold the AC adapter’ s cable connector by the connector when removing or
inserting it.
Use an AC power source that does not also supply power to equipment that
generates electromagnetic noise.
Pulling on the AC power cord may damage it, cause a fire, electric shock, or break a
wire.
If a lightning storm is approaching, unplug the AC power cord from the electric outlet.
A lightning strike may cause a fire or electric shock.
Keep the AC power cord away from heat generating appliances. The insulation on the
AC power cord may melt and cause a fire or electric shock.
If the printer is not going to be used for a long time, unplug the AC power cord from
the electric outlet.
Place the AC power cord so that people do not trip on it.
— 16 —

3.2 Connecting Interface Cables
1.
2.
Turn off the power.
Orient the interface cable correctly and insert it into the interface connector.
Serial interface
USB interface (hub type)
Parallel interface
USB interface
Serial , Ethernet , USB interface [hub type] and Powered USB interfaces are available as
options in addition to those listed here.
CAUTION
Always unplug the AC adapter from the printer before connecting the printer to a
Powered USB interface. Failure to do so may damage the host PC.
When disconnecting the cable, always hold the connector.
Be careful not to insert the USB interface cable into the cash drawer kick-out
connector.
To connect more than one printer to a single computer via a USB interface you must
change the serial number of the USB interface.
— 17 —

Pin
FG 1
TXD 2
RXD 3
CTS 5
DSR 6
SG 7
DTR 20
Pi
Si l
Signal Pin
FG 1
TXD 2
RXD 3
CTS 5
DSR 6
SG 7
DTR 20
Pi
Si l
Signal Pin
FG 1
TXD 2
RXD 3
CTS 5
DSR 6
SG 7
DTR
20
Signal Pin
FG 1
TXD 2
RXD 3
CTS 5
DSR 6
SG 7
DTR
20
Use a serial interface cable with the connection layout shown below.
25-pin - 25-pin cable 9-pin - 25-pin cable
PC Printer
PC Printer
CAUTION
Place the interface cable so people do not trip on it.
3.3 Connecting the Cash Drawer
1.
2.
3.
4.
Turn off the power.
Confirm the orientation of the cash drawer kick-out cable connector and connect it
to the cash drawer kick-out connector at the back of the printer.
Remove the screw for the ground wire.
Screw the cash drawer’ s ground wire to the body of the printer.
Cash drawer kick-out
connector
Ground wire
Cash drawer kick-out cable
connector Screw for ground
wire
CAUTION
Connect only the cash drawer kick-out cable connector to the cash drawer kick-out
connector. (Do not connect a telephone line.)
Signals cannot be output from the cash drawer kick-out connector while printing.
— 18 —

Signal Pin
FG 1
TXD 2
RXD 3
CTS 5
DSR 6
SG 7
DTR 20
(1) Connector pin configuration
Connector used:
TM5RJ3-66 (Hirose) or
equivalent
Applicable connector:
TM3P-66P (Hirose) or
equivalent
(2) Electric characteristics
1) Drive voltage: 24 VDC
2) Drive current: Approx. 1 A max. (not to exceed 510 ms.)
3) DRSW signal: Signal levels: “ L” = 0 to 0.8 V, “ H” = 2 to 3.3 V
(3) DRSW signal
DRSW signal status can be tested with the DLE+EOT, GS+a, or GS+r
command or at pin 34 on the parallel interface port.
(4) Drive circuit
Cash drawer kick-out connector
Shielded
Cash drawer open/
close switch
Cash drawer Printer
CAUTION
Cash drawers 1 and 2 cannot be operated at the same time.
The solenoid used for the cash drawer should be 24 ∧ or more. Do not allow the
electric current to exceed 1 A. Excessive current could damage or burn out the
circuits.
— 19 —

3.4 Precautions for Installing the Printer
The printer can be used horizontally, vertically, or installed on a wall. However,
the RP-3200 (built-in power supply type) cannot be used vertically or installed
on a wall.
Use the optional stand for vertical applications, and the optional brackets for
wall installations. Please refer to the manual for further details.
Horizontal position
Vertical position Wall installation
Change the paper near-end sensor settings for vertical and wall installations.
(The factory setting for the paper near-end sensor is for horizontal installations.)
Refer to 3.7 Adjusting the Paper Near-end Sensor
CAUTION
Do not use the printer under the following conditions.
Locations subject to vibration or instability.
Locations that are very dirty or dusty
Locations where the printer is not level.
· The printer may fall and cause an injury.
· The quality of printing may deteriorate.
Oriented other than as specified.
· The printer may malfunction, be damaged, or cause an electric shock.
Precautions for horizontal installations
Do not set cutting to full cut. Doing so may cause cutter jams.
Precautions for vertical/wall installations
Adjust the paper near-end sensor.
— 20 —