Twin-Star International 18II033FGL User manual

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Twin-Star International, Inc; Delray Beach, FL 33445
Made in China • Printed in China • Fabricado en China • Impreso en China • Fabriqué en China • Imprimé en Chine
www.tsicustomerservice.com
1-866-661-1218
MODELS/ MODELOS/ MODÈLES :
18II033FGL,18II033FSL,18II033CGL, 23II033FGL,23II033FSL,23II033CGL,
25II033FGL,25II033FSL,25II033CGL, 26II033FGL,26II033FSL,26II033CGL,
28II033FGL,28II033FSL,28II033CGL, 32II033FGL,32II033FSL,32II033CGL,
33II033FGL,33II033FSL,33II033CGL
Français P.18
Español P.10

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1. Remove the product identication sticker from the front of the insert.
2. Attach the Product Identication Sticker to the Manual below for future reference. is information is
used for product registration and also is necessary for customer service.
3. Go to www.tsicustomerservice.com for product warranty registration. If you are unable to complete
registration save your proof of purchase for warranty purposes.
Model / Modèle / Modelo: 28II033FGL
SN #: AB-12345-A
Keep this number for service!
Gardez ce numéro pour le service!
Mantega este número para servicio!
Attach Product Identication Sticker Here
Product Identication
Sticker
VOLTAGE 120VAC, 60 Hz
AMPS 12.5 Amps
WAT T S 1500 Watts
GETTING STARTED
PRODUCT SPECIFICATIONS

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SAVE THESE INSTRUCTIONS
When using electrical appliances, basic precautions should always be followed to reduce the risk of re, electrical shock, and injury to
persons including the following:
1. Read all instructions before using this appliance.
2. DANGER – High temperatures may be generated under certain abnormal conditions. Do not partially or fully cover or obstruct
the front of this heater. WARNING: In order to avoid overheating, do not cover the heater.
3. CAUTION: Never leave the heater operating unattended. Extreme caution is necessary if unsupervised children or invalids are
nearby.
4. e appliance is not to be used by children or persons with reduced physical, sensory or mental capabilities, or lack of experience
and knowledge, unless they have been given supervision or instruction.
5. Always unplug this appliance when not in use.
6. Do not operate any heater with a damaged cord or plug or aer the appliance malfunctions, or if it has been dropped or damaged
in any manner.
7. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualied persons in order to
avoid a hazard.
8. Do not use outdoors.
9. is heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate this appliance where it
may fall into a bathtub or other water container.
10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners or the like. Arrange cord away from trac areas and
where it will not be tripped over.
11. To disconnect this appliance, turn controls to the o position, then remove plug from outlet.
12. Connect to properly grounded outlets only. is heater is for use on 120 volts. e cord has a plug as shown at A in Fig.1 Do not
use a 2 prong adapters. Never use with an extension cord or relocatable power tap (outlet/power strip).
13. is appliance, when installed, must be electrically grounded in accordance with local codes or, in the absence of local codes, with
the current CSA C22.1 Canadian Electrical Code or for U.S.A. installations, follow local codes and the National Electrical Code,
ANSI/NFPA NO.70.
14. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or re, or
damage the appliance.
15. To prevent a possible re, do not block air intakes or exhaust in any manner. Do not use on so surfaces, like a bed, where opening
may become blocked.
16. is appliance has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint or ammable liquids are
used or stored. is replace should not be used as a drying rack for clothing. Christmas stockings or decorations should not be
hung in the area of it.
17. Use this appliance only as described in the manual. Any other use not recommended by the manufacturer may cause re, electric
shock or injury to persons.
18. is heater may include a visual alarm to warn that parts of the heater are getting excessively hot. If the alarm ashes immediately
turn the heater o and inspect for any objects on or adjacent to the heater that may cause high temperatures.
DO NOT OPERATE THE HEATER WITH THE ALARM FLASHING!
1. Read all instructions before using this appliance.
2. This appliance is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving
this appliance. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 3 feet
(0.9 m) from the front of this appliance.
WARNING: In order to avoid overheating, do not cover the heater.
3. CAUTION: Whenever the heater is left operating and unattended, extreme caution is necessary if children or invalids are nearby.
4. The appliance is not to be used by children or persons with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision or instruction.
5. Always unplug this appliance when not in use.
6. Do not operate any heater with a damaged cord or plug or after the appliance malfunctions, or if it has been dropped or
damaged in any manner.
7. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualied persons in order
to avoid a hazard.
8. Do not use outdoors.
9. This heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate this appliance where it
may fall into a bathtub or other water container.
10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners or the like. Arrange cord away from trafc areas
and where it will not be tripped over.
11. To disconnect this appliance, turn controls to the off position, then remove plug from outlet.
12. Connect to properly grounded outlets only, See Fig.1. Do not use a 2 prong adapters.
13. This appliance, when installed, must be electrically grounded in accordance with local codes or, in the absence of local codes,
with the current CSA C22.1 Canadian Electrical Code or for U.S.A. installations, follow local codes and the National Electrical
Code, ANSI/NFPA NO.70.
14. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or re, or
damage the appliance.
15. To prevent a possible re, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a bed, where
opening may become blocked.
16. This appliance has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint or ammable liquids are
used or stored. This replace should not be used as a drying rack for clothing. Christmas stockings or decorations should not be
hung in the area of it.22. Use this appliance only as described in the manual. Any other use not recommended by the
manufacturer may cause re, electric shock or injury to persons.
17. Always plug heaters directly into a wall outlet/ receptacle. Never use with an extension cord or relocatable power tap (outlet/
power strip).
IMPORTANT INSTRUCTIONS
When using electrical appliances, basic precautions should always be followed to reduce the risk of re, electrical shock, and injury
to persons including the following:
2
ABFig.1
SAVE THESE INSTRUCTIONS
IMPORTANT INSTRUCTIONS

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Control Panel
Indicator
OPERATION INSTRUCTIONS
e heater can be operated by either the remote control or the control panel.

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FUNCTION
FLAME ere are 6 brightness levels that can be selected.
Settings F6 - F4 decrease in Amber brightness
Settings F3 - F1 decrease in Spectrare brightness
e replace contains three infrared quartz heating elements.
e thermostat setting range is 62°F - 82°F or 17°C - 27°C or
continously ON.
e thermostat is adjustable by 2°F or 1°C increments.
e up and down buttons“”on the remote will increase /
decrase temperature setting.
To change between °F and °C press and hold the HEATER
button on the control panel for 3 seconds.
Pressing the timer button will cycle through the timer
settings; 30 minutes, 1 Hour, 2H, 3H, 4H, 5H, 6H, 7H, 8H,
9H and o.
HEATER
TIMER
ICON DESCRIPTION
OPERATION INSTRUCTIONS

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TROUBLESHOOTING
Problem Root Cause Corrective Action
Display shows “ ” e thermostat sensor is
broken or disconnected.
Unplug the replace, remove the back panel of the replace and check that
the thermostat is plugged into the main circuit board. If this does not solve
the problem contact customer service for a replacement thermostat sensor.
Display shows “ ” e thermostat sensor is
broken. Contact customer service for a replacement thermostat sensor.
Display shows “ ” Manual Reset overheat
protection has triggered.
Inspect the heater and check that the air inlets and outlets are not blocked
as this may cause overheating. Unplug the heater for 30 minutes and allow
it to cool down. Replug and operate, monitor the heater for signs of
overheating, if the problem persist discontinue use of the heater and
contact customer service.
Display shows “ ” Normal operation.
Check your heater cord and plug connections. Faulty wall outlet
connections or loose plugs can cause the outlet or plug to overheat. Be
sure the plug ts tight in the outlet. Heaters draw more current than small
appliances, overheating of the outlet may occur even if it has not occurred
with the use of other appliances. During use check frequently to determine
if your plug outlet or faceplate is HOT! If so, discontinue use of the heater
and have a qualied electrician check and/or replace the faulty outlet(s).
Heater does not blow
warm air. Cool down cycle.
Normal operation, will continue to run for several minutes before shutting
down. Times will vary based on temperatures. During this time cool air
will blow.
No power, logs do not
glow. No power to the unit Check that unit is plugged into a standard 120V outlet. Press power button several times, make sure power is set at “ON”position.
Logs glow, but no
ame eect. Flame eect turned o Press ame button several times.
Heater does not blow
warm air.
ermostat setting is
preventing heater from
turning on.
Adjust the temperature settings to ensure that the thermostat is set higher
than the current room temperature.
Flame eect works but
heater function does
not and the emberbed
ashes when the heater
button is pressed.
e heater is disabled.
With the power on press and hold the POWER button on the control panel
for 10 seconds. Once re-enabled the emberbed lights will ash multiple
times.
Remote Control is not
working.
No batteries Change the remote batteries.
Poor Signal
Operate remote transmitter at a slow measured pace.
Press the remote control buttons with an even motion and gentle pressure.
Repeatedly pressing buttons in rapid succession may cause the transmitter
to malfunction.
Distance Operate the remote at a distance less than 20 feet from the front of the
appliance; point the remote at the control panel.

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1
2
3
4
5
6
7
8
9
10 11 12
13
Note, the scale and size of your parts may be dierent depending on your exact model.
EXPLODED VIEW
CARE AND MAINTENANCE
Part Part Name
1 Flame Generator Drive Motor
2Emberbed Circuit Board
3 Blue Flame Circuit Board
4 Flame Circuit Board
5Flame Generator/ Spinner
6 Main Circuit Board
7Heater/Blower Assembly
8Control Panel Circuit Board
9Control Panel Buttons
10 Emberbed with Log
11 Log Circuit Board
12 Remote Control
13 ermostat Sensor
• e motors used on the fan and the ame generator assembly are pre-lubricated for extended bearing life and require no
further lubrication. However, we recommend periodic cleaning/vacuuming of the fan/heater.
• Clean the trim using a so cloth, slightly dampened with citrus oil based product and bu with a clean so cloth.
DO NOT use brass polish or household cleaners as these products will damage the metal trim. Citrus oil based products
can be obtained at supermarkets or hardware stores.
• Make sure the unit is turned OFF and unplugged before cleaning the heater or replace.

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Note:
Battery disposal
Please always dispose of batteries
at a suitable recycling point.
AAA 1.5V
AAA 1.5V
FCC/IC INFORMATION
BATTERY REPLACEMENT
NOTE: Do not mix old and new batteries.
Do not mix alkaline, standard (carbon zinc), or rechargable (nicad, nimh, etc.) batteries.
Do not ingest batteries.
CAUTION:
• Always purchase the correct size and grade of battery most suitable for the intended use.
• Replace all batteries of a set at the same time.
• Clean the battery contacts and also those of the device prior to battery installation.
• Ensure the batteries are installed correctly with regard to polarity (+ and -).
• Remove batteries from equipment which is not to be used for an extended period of time.
• Remove used batteries promptly.
Warning: Changes or modications to this unit not expressly approved by the party responsible for compliance could
void user’s authority to operate the equipment.
NOTE: is equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part
15 of the FCC Rules. ese limits are designed to provide reasonable protection against harmful interference in a
residential installation. is equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment o and on, the
user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
is device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) is device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
is Class B digital apparatus complies with Canadian ICES-003.

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e manufacturer warrants that your new Electric Fireplace is free from manufacturing and material defects for a period
of one year from date of puchase, subject to the following conditions and limitations.
1. Install and operate this appliance in accordance with the installation and operating instructions furnished with the
product at all times. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullify
this warranty.
2. is warranty is non-transferable, and is made to the original owner, provided that the purchase was made through
an authorized supplier of the product.
3. e warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship,
provided that such part(s) have been subjected to normal conditions of use and service, aer said defect is conrmed
by the manufacturer’s inspection.
4. e manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding
the wholesale price of the defective part(s).
5. Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s),
repair, replacement, or othe wise of same, will not be covered by this warranty, nor shall the manufacturer assume
responsibility for same.
6. e owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or
damage arising out of the use, or inability to use the product,except as provided by law.
7. All other warranties – expressed or implied –with respect to the product, its components and accessories, or any
obligations/liabilities on the part of the manufacturer are hereby expressly excluded.
8. e manufacturer neither assumes, nor authorizes any third party to assume on its behalf, any other liabilities with
respect to the sale of the product.
9. e warranties as outlined within this document do not apply to non accessories used in conjunction with the
installation of this product.
10.is warranty gives you specic legal rights, and you may also have other rights which vary from state to state.
is warranty is void if:
a. e replace is subjected to prolonged periods of dampness or condensation.
b. Any unauthorized alteration, willful abuse, accident, or misuse of the product.
c. You do not have the original receipt of purchase.
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For Customer Service Call 1-866-661-1218
Questions? Our experts are standing by assist you at our Toll-Free help line, we can help you with assembly,
and, if necessary replace damaged/missing parts. Assistance is available 7 days a week/24 hours a day/
365 days per year.
IMPORTANT:
Before contacting Customer Service please have this information available:
• Serial Number
• Model Number
• Sales Receipt or Proof of Purchase
1-YEAR LIMITED WARRANTY
CUSTOMER SERVICE

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1. Retirar la etiqueta de identicación del producto de la parte delantera del inserto.
2. Colocar la etiqueta de identicación del producto en el Manual más abajo para una referencia futura. Esta
información se utiliza para registrar el producto y también es necesaria para el servicio de atención al cliente.
3. Visitar www.tsicustomerservice.com para el registro de la garantía del producto. Si usted no puede completar
el registro guarde el comprobante de compra para hacer válida la garantía.
Colocar aquí la etiqueta de identicación del producto
Etiqueta de Identicación
del Producto
Tensión 120VAC, 60 Hz
Amperios 12.5 A
Potencia 1500 W
PARA EMPEZAR
ESPECIFICACIONES ELÉCTRICAS
Model / Modèle / Modelo: 28II033FGL
SN #: AB-12345-A
Keep this number for service!
Gardez ce numéro pour le service!
Mantega este número para servicio!