Twin-Star International 34HF600GRA User manual

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Twin-Star International, Inc; Delray Beach, FL 33445
Made in China • Printed in China • Fabricado en China • Impreso en China • Fabriqué en China • Imprimé en Chine
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MODEL :
34HF600GRA

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1. Remove the product identication sticker from the front of the replace.
2. Attach the Product Identication Sticker to the Manual below for future reference. is information is
used for product registration and also is necessary for customer service.
3. Go to www.tsicustomerservice.com for product warranty registration. If you are unable to complete
registration save your proof of purchase for warranty purposes.
Model / Modèle / Modelo: 34HF600GRA
SN #: AA-12345-A
Keep this number for service!
Gardez ce numéro pour le service!
Mantega este número para servicio!
Attach Product Identication Sticker Here
Product Identication Sticker
VOLTAGE 120VAC, 60 Hz
AMPS 12.5 Amps
WAT T S 1500 Watts
GETTING STARTED
PRODUCT SPECIFICATIONS

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SAVE THESE INSTRUCTIONS
When using electrical appliances, basic precautions should always be followed to reduce the risk of re, electrical shock, and injury to
persons including the following:
1. Read all instructions before using this appliance.
2. DANGER – High temperatures may be generated under certain abnormal conditions. Do not partially or fully cover or obstruct
the front of this heater. WARNING: In order to avoid overheating, do not cover the heater.
3. CAUTION: Never leave the heater operating unattended. Extreme caution is necessary if unsupervised children or invalids are
nearby.
4. e appliance is not to be used by children or persons with reduced physical, sensory or mental capabilities, or lack of experience
and knowledge, unless they have been given supervision or instruction.
5. Always unplug this appliance when not in use.
6. Do not operate any heater with a damaged cord or plug or aer the appliance malfunctions, or if it has been dropped or damaged
in any manner.
7. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualied persons in order to
avoid a hazard.
8. Do not use outdoors.
9. is heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate this appliance where it
may fall into a bathtub or other water container.
10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners or the like. Arrange cord away from trac areas and
where it will not be tripped over.
11. To disconnect this appliance, turn controls to the o position, then remove plug from outlet.
12. Connect to properly grounded outlets only. is heater is for use on 120 volts. e cord has a plug as shown at A in Fig.1. Do not
use a 2 prong adapters. Never use with an extension cord or relocatable power tap (power strip).
13. is appliance, when installed, must be electrically grounded in accordance with local codes or, in the absence of local codes, with
the current CSA C22.1 Canadian Electrical Code or for U.S.A. installations, follow local codes and the National Electrical Code,
ANSI/NFPA NO.70.
14. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or re, or
damage the appliance.
15. To prevent a possible re, do not block air intakes or exhaust in any manner. Do not use on so surfaces, like a bed, where opening
may become blocked.
16. is appliance has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint or ammable liquids are
used or stored. is replace should not be used as a drying rack for clothing. Christmas stockings or decorations should not be
hung in the area of it.
17. Use this appliance only as described in the manual. Any other use not recommended by the manufacturer may cause re, electric
shock or injury to persons.
IMPORTANT INSTRUCTIONS
Fig.1
AB

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PACKAGE CONTENTS
Part Description Quantity
AMounting Bracket 1
BFireplace 1
CBase Bracket 1
DBase 1
E Remote Control 1
FRocks Varies
A
B
C
DEF
HARDWARE CONTENTS
Part Description Quantity Picture
Screw
0.2 in. x 1.5 in.
0.5 cm x 3.8 cm
Wall Anchors
0.3 in. x 1.5 in.
0.7 cm x 3.8 cm
4
4
BB
AA
Screw
0.25 in. x 0.7 in.
0.6 cm x 1.7 cm
4
CC
Screw
0.25 in. x 0.5 in.
0.6 cm x 1.2 cm
1
DD

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INSTALLATION INSTRUCTIONS
Tools Required for Assembly (not included): Phillips screwdriver, Drill, Hammer, Level
Phillips Head Screwdriver
Level
INSTALLING YOUR ELECTRIC FIREPLACE
Your new electric replace may be installed virtually anywhere in your home. However, when choosing a location
be sure to follow the general instructions included. For best results install out of direct sunlight. Power supply
service must be either completed or placed within the electric replace prior to nishing to avoid reconstruction.
WARNING: Combustible materials, such as
furnishing and drapes should be kept at least 3 feet
(0.9 m) from the front of this appliance. e
clearance may be inadequate when installed in an
Recreational Vehicle with the slide out closed, in
that case do not turn on the product without proper
clearance to combustibles.
Clearance to combustibles
Sides........................................................... 2 in / 5 cm
Floor.......................................................... 2 in / 5 cm
Top ............................................................. 2 in / 5 cm
Back........................................................... 0 in / 0 cm
FLOOR
min.
5 cm
2 in
WALL
min. 5 cm
2 in
min.
5 cm
2 in
Drill
Hammer

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INSTALLATION INSTRUCTIONS
1. Remove mounting bracket (A) from back of
Fireplace (B) by removing the two screws at the
top back of the unit (Fig.1).
Fig. 1
2. Choose a wall location to attach the mounting
bracket (A). Position the mounting bracket (A)
in the desired location. Use a level to align the
bracket and mark the four holes with a pencil
(Fig. 2).
3. Drill 4 holes 3/8 in / 0.7cm in the wall. Insert
the wall anchors (BB) into the holes using a
hammer (Fig. 3).
Fig. 2
Wall Anchor
0.3 in / 0.7 cm x
1.5 in / 3.8 cm
x 4
Hardware Used
BB
BB
Fig. 3

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Fig. 4
AA
x 4
Screw
0.2 in / 0.5 cm x
1.5 in / 3.8 cm
Hardware Used
AA
Fig. 5
5. Hang the replace (B) on the hooks at bottom
of mounting bracket (A) and push the replace
(B) into mounting bracket (A). Re-fasten the
two screws removed in Step 1.(Fig. 5)
4. Attach the mounting bracket (A) to the wall
fastening the 4 screws (AA) into the wall
anchors (Fig. 4).
B
A
INSTALLATION INSTRUCTIONS
STAND/BASE INSTALLATION INSTRUCTIONS
Fig. 6
C
D
CC
CC
1. Use 4 screws (CC) to fasten the base bracket
(C) to the base (D). (Fig. 6).
x 4
Screw
0.25 in / 0.6 cm x
0.7 in / 1.7 cm
CC
Hardware Used

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4. Attach the mounting bracket (A) to the wall
fastening the 4 screws (AA) into the wall
anchors (Fig. 4).
INSTALLATION INSTRUCTIONS
Fig. 7 2. Mount the replace to the base bracket (D)
by hooking the clips into position (Fig.7).
B
C
D
3. Fasten the base bracket (D) to the replace
with the provided screw (DD) (Fig 8).
Fig. 8
x 1
Screw
0.25 in / 0.6 cm x
0.5 in / 1.2 cm
DD
Hardware Used
B
C
D
4. Open the rocks (F) from their package, and
distribute evenly in the tray of the replace (B)
(Fig 9).
F
B
Fig. 9

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Touch
Panel
Indicators
e replace can be operated by either the remote control or the control panel.
OPERATION INSTRUCTIONS

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FUNCTION
FLAME ere are 6 brightness levels that can be selected.
Settings 6 - 2 decrease in brightness
Setting 1 has no blue glow and is full brightness
Pressing the BACKLIGHT button will change the backlight
between the 5 settings: blue, amber blue/amber, auto-cycling
and OFF.
HEATER
TIMER
BACKLIGHT
ICON DESCRIPTION
OPERATION INSTRUCTIONS
To set the thermostat use the HEATER button on the touch
control panel to select the desired temperature. e HEATER
button on the remote will turn the heater on/o to the
thermostat setting selected by the control panel.
e thermostat setting range is 62°F - 82°F or 17°C - 27°C or
continually ON.
To change between °F and °C press and hold the HEATER
button on the control panel for 3 seconds.
Pressing the timer button will cycle through the timer settings;
30 minutes, 1 Hour, 2H, 3H, 4H, 5H, 6H, 7H, 8H, 9H and o.
To cancel the timer once set press the TIMER button twice and
the display will ash 0 to show the timer has been canceled.

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Problem Root Cause Corrective Action
No power. No power to the unit. Check that unit is plugged into a standard 120V outlet. Press power button
several times, make sure power is set at “ON”position.
Power cord gets warm Normal operation
Check your heater cord and plug connections. Faulty wall outlet
connections or loose plugs can cause the outlet or plug to overheat. Be
sure the plug ts tight in the outlet. Heaters draw more current than small
appliances, overheating of the outlet may occur even if it has not occurred
with the use of other appliances. During use check frequently to determine
if your plug outlet or faceplate is HOT! If so, discontinue use of the heater
and have a qualied electrician check and/or replace the faulty outlet(s).
Heater does not blow
warm air.
ermostat setting is
preventing heater from
turning on.
Adjust the temperature settings to ensure that the thermostat is set higher
than the current room temperature.
Heater doesn’t work,
but Power and Heater
settings are “ON” and
thermostat is set.
Manual reset overheat
protection triggered.
Turn the POWER to “OFF” and unplug the unit from the wall outlet for 5
minutes. Aer 5 minutes plug the unit back into wall outlet, and operate as
normal. If the problem presist contact customer service.
Flame eect works but
heater function does
not and the ame eect
ashes when the heater
button is pressed.
e heater is disabled With the power on press and hold the POWER button on the control panel
for 10 second. Once re-enabled the ame eect will ash multiple times.
Remote Control is not
working. No batteries or poor signal
Change the remote batteries.
Operate remote transmitter at a slow measured pace. Press the remote
control buttons with an even motion and gentle pressure. Repeatedly
pressing buttons in rapid succession may cause the transmitter to
malfunction.
e noise when the
heater is on is louder
than normal.
Dirty or obstructed air
intakes. Check the air intakes for obstructions or high dust build up.
Defective Blower/Heater
Assembly Contact Customer Service for a new Heater/Blower Assembly.
Abnormal noise when
the heater is not on and
the ame eect is on.
Defective Spinner Motor. Contact Customer Service for a new Spinner Motor.
TROUBLESHOOTING

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Part Part Name
1Control Panel 5 Buttons
2Spinner Motor
3Right Backlight PCBA
4ermostat Sensor
5Le Backlight PCBA
6Blower/Heater Assembly
7Flame PCBA
8Flame Generator/ Spinner
9 Remote Control - 5 Buttons
10 Main Circuit Board
• e motors used on the fan and the ame generator assembly are pre-lubricated for extended bearing life and require no
further lubrication. However, we recommend periodic cleaning/vacuuming of the fan/heater.
• Make sure the unit is turned OFF and unplugged before cleaning the heater or replace.
EXPLODED VIEW
CARE AND MAINTENANCE
1
2
3
4
5
7
6
8
9
10

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NOTE: is equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part
15 of the FCC Rules. ese limits are designed to provide reasonable protection against harmful interference in a
residential installation. is equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio or television reception, which can be
determined by turning the equipment o and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
is device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) is device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired
operation.
Modications not approved by the party responsible for compliance could void user’s authority to operate the
equipment.
is Class B digital apparatus complies with Canadian ICES-003.
Note:
Battery disposal
Please always dispose of batteries
at a suitable recycling point.
AAA 1.5V
AAA 1.5V
NOTE: Do not mix old and new batteries.
Do not mix alkaine, standard (carbon zinc), or rechargable (nicad, nimh, etc.) batteries.
FCC/IC INFORMATION
BATTERY REPLACEMENT
Caution: Do not ingest batteries.
1. Non-rechargeable batteries are not to be recharged.
2. Batteries are to be inserted with the correct polarity.
3. Exhausted batteries are to be removed from the product.

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e manufacturer warrants that your new Electric Fireplace is free from manufacturing and material defects for a period
of one year from date of puchase, subject to the following conditions and limitations.
1. Install and operate this appliance in accordance with the installation and operating instructions furnished with the
product at all times. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullify
this warranty.
2. is warranty is non-transferable, and is made to the original owner, provided that the purchase was made through
an authorized supplier of the product.
3. e warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship,
provided that such part(s) have been subjected to normal conditions of use and service, aer said defect is conrmed
by the manufacturer’s inspection.
4. e manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding
the wholesale price of the defective part(s).
5. Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s),
repair, replacement, or othe wise of same, will not be covered by this warranty, nor shall the manufacturer assume
responsibility for same.
6. e owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or
damage arising out of the use, or inability to use the product,except as provided by law.
7. All other warranties – expressed or implied –with respect to the product, its components and accessories, or any
obligations/liabilities on the part of the manufacturer are hereby expressly excluded.
8. e manufacturer neither assumes, nor authorizes any third party to assume on its behalf, any other liabilities with
respect to the sale of the product.
9. e warranties as outlined within this document do not apply to non accessories used in conjunction with the
installation of this product.
10.is warranty gives you specic legal rights, and you may also have other rights which vary from state to state.
is warranty is void if:
a. e replace is subjected to prolonged periods of dampness or condensation.
b. Any unauthorized alteration, willful abuse, accident, or misuse of the product.
c. You do not have the original receipt of purchase.
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For Customer Service Call 1-866-661-1218
Questions? Our experts are standing by assist you at our Toll-Free help line, we can help you with assembly,
and, if necessary replace damaged/missing parts. Assistance is available 7 days a week/24 hours a day/365 days per year.
IMPORTANT:
Before contacting Customer Service please have this information available:
• Serial Number
• Model Number
• Sales Receipt or Proof of Purchase
1-YEAR LIMITED WARRANTY
CUSTOMER SERVICE