Twin-Star International 26EF023GRG Operation manual

ATTENTION
IF YOU HAVE ANY PROBLEMS OR QUESTIONS, EMAIL
OR CALL CUSTOMER SERVICE BEFORE YOU RETURN
THIS PRODUCT TO THE STORE WHERE IT WAS PURCHASED.
For Customer Service: www.twinstarhome.com
in English Call: 866-661-1218
in Spanish Call: 866-661-1218
in French Call: 866-661-1218
ATENCIÓN
SI TIENE ALGÚN PROBLEMA O PREGUNTAS,
ENVÍE UN MENSAJE DE CORREO ELECTRÓNICO O LLAME AL SERVICIO
DE ATENCIÓN AL CLIENTE ANTES DE DEVOLVER
ESTE PRODUCTO A LA TIENDA EN LA QUE LO COMPRÓ.
Servicio de atención al cliente: www.twinstarhome.com
Línea para llamadas en inglés: 866-661-1218
Línea para llamadas en español: 866-661-1218
Línea para llamadas en francés: 866-661-1218
STOP STOP
PARE PARE
ATTENTION
SI VOUS AVEZ DES PROBLÈMES OU DES QUESTIONS,
ENVOYEZ UN COURRIEL AU SERVICE À LA CLIENTÈLE OU APPELEZ LE
SERVICE À LA CLIENTÈLE AVANT DE RETOURNER
CE PRODUIT OÙ VOUS L’AVEZ ACHETÉ.
Pour le service à la clientèle : www.twinstarhome.com
pour le service en anglais, appelez au: 866-661-1218
pour le service en espagnol, appelez au: 866-661-1218
pour le service en français, appelez au: 866-661-1218
ARRÊT ARRÊT
INSTRUCTION MANUAL ENCLOSED
MANUEL D’INSTRUCTION À L’INTÉRIEUR
MANUAL DE INSTRUCCIONES ADJUNTO
INSTRUCTION MANUAL ENCLOSED
MANUEL D’INSTRUCTION À L’INTÉRIEUR
MANUAL DE INSTRUCCIONES ADJUNTO

E-1
CONSUMER SAFETY INFORMATION
PLEASE READ THIS MANUAL BEFORE INSTALLING
AND OPERATING THIS APPLIANCE
WARNING!!
IF THE INFORMATION IN THIS MANUAL IS NOT FOLLOWED
EXACTLY, AN ELECTRIC SHOCK OR FIRE MAY RESULT CAUSING
PROPERTY DAMAGE, PERSONAL INJURY OR LOSS OF LIFE.
DO NOT STORE OR USE GASOLINE OR OTHER FLAMMABLE VAPORS
AND LIQUIDS IN THE VICINITY OF THIS OR ANY OTHER APPLIANCE.
ELECTRICFIREPLACE
INSER T
OWNERS OPERATING MANUAL
MODEL: 26EF023GRG
ALSO Requires-
Wood Fireplace Mantel
VENTFREEFIREPLACEWITHHEATER
Thank you and congratulations on your purchase ofaTwin-Star International, Inc.
fireplace. Please read the Installation&Operating Instructions before using this
appliance.
IMPORTANT: Read all instructions and warnings carefully before starting installation.
Failure to follow these instructions may result inapossible electric shock, fire hazard
and/or injury and will void the warranty.
Installation of Electric Fireplace Insert, should take 15 minutes. The only tool required is a
Phillips head screwdriver, not supplied with this unit.
ATTENTION
www.twinstarhome.com
In English Call: 866-661-1218
In French Call: 866-661-1218
In Spanish Call: 866-661-1218
For Customer Service: Twin-Star International, Inc.
Delray Beach, FL 33445
U.S.A.
Made in China
Printed in China
© 2012, Twin-Star International, Inc.

For product warranty registeration please visit:
www.twinstarhome.com/registration
Before setting up this product please record the model number and
serial number of this product in the spaces below for in registration
and warranty reference.
Insert Model Number
Mantel Model Number
Serial Number
For product warranty registeration please visit:
www.twinstarhome.com/registration
Before setting up this product please record the model number and
serial number of this product in the spaces below for in registration
and warranty reference.
Insert Model Number
Mantel Model Number
Serial Number
For product warranty registeration please visit:
www.twinstarhome.com/registration
Before setting up this product please record the model number and
serial number of this product in the spaces below for in registration
and warranty reference.
Insert Model Number
Mantel Model Number
Serial Number
E-2

E-3
IMPORTANT INSTRUCTIONS
SAVE THESE
INSTRUCTIONS
1. Read all instructions before using this appliance.
2. This appliance is hot when in use. To avoid burns,
do not let bare skin touch hot surfaces. If provided,
use handles when moving this appliance. Keep
combustible materials, such as furniture, pillows,
bedding, papers, clothes and curtains at least 3 feet
(0.9 m) from the front of this appliance.
WARNING: In order to avoid overheating, do not
cover the heater. It cannot be used in a wardrobe.
3. CAUTION: Whenever the heater is left operating
and unattended, extreme caution is necessary if
children or invalids are nearby.
4. The appliance is not to be used by children or
persons with reduced physical, sensory or mental
capabilities, or lack of experience and knowledge,
unless they have been given supervision or
instruction.
5. Children being supervised not to play with the
appliance.
6. If possible, always unplug this appliance when
not in use.
7. Do not operate any heater with a damaged cord or
plug or after the appliance malfunctions, or if it has
been dropped or damaged in any manner.
8. If the supply cord is damaged, it must be replaced
by the manufacturer, its service agent or similarly
qualified persons in order to avoid a hazard.
9. Any repairs to this fireplace should be carried out
by a qualified service person.
10. Under no circumstance should this fireplace
be modified. Parts having to be removed for
servicing must be replaced prior to operating this
fireplace again.
11. Do not use outdoors.
12. This heater is not intended for use in bathrooms,
laundry areas and similar indoor locations. Never
locate this appliance where it may fall into a
bathtub or other water container.
13. Do not run cord under carpeting. Do not cover
cord with throw rugs, runners or the like. Arrange
cord away from traffic areas and where it will not
be tripped over.
14. To disconnect this appliance, turn controls to the
off position, then remove plug from outlet.
15. Connect to properly grounded outlets only.
16. This appliance, when installed, must be electrically
grounded in accordance with local codes or, in the
absence of local codes, with the current CSA C22.1
Canadian Electrical Code or for U.S.A. installations,
follow local codes and the National Electrical
Code, ANSI/NFPA NO.70.
17. There is a thermostat limiter inside the heater.
When the inner temperature over-heats or abnormal
heating occurs, the thermostat protective device
would cut off power supply to prevent damage
or risk of fire.
When using electrical appliances, basic precautions should always be followed to reduce the risk of fire,
electrical shock, and injury to persons including the following:
18. The heaters must not be located immediately
below a socket-outlet.
19. Do not insert or allow foreign objects to enter any
ventilation or exhaust opening as this may cause an
electric shock or fire, or damage the appliance.
20. To prevent a possible fire, do not block air intakes
or exhaust in any manner. Do not use on soft
surfaces, like a bed, where opening may become
blocked.
21. This appliance has hot and arcing or sparking parts
inside. Do not use it in areas where gasoline, paint
or flammable liquids are used or stored. This
fireplace should not be used as a drying rack for
clothing. Christmas stockings or decorations should
not be hung in the area of it.
22. Use this appliance only as described in the
manual. Any other use not recommended by the
manufacturer may cause fire, electric shock or
injury to persons.
23. Avoid the use of an extension cord because the
extension cord may overheat and cause risk of
fire. However, if you have to use an extension
cord, the cord must be No.14 AWG minimum size
and rated not less than 1875 Watts. The extension
cord must be a three wire cord with grounding type
plug and cord connection. The extension cord shall
not be more than 20 feet (6 m) in length.
24. See directions in Figure 1.
This heater is for use on 120 volts. The cord has a
plug as shown in figure 1. See Figure 1 for grounding
instruction. An adapter as shown at C is available for
connecting three-blade grounding type plugs to
two-slot receptacles. The green grounding plug
extending from the adapter must be connected to a
permanent ground such as a properly grounded
outlet box. The adapter should not be used if a
three-slot grounded receptacle is available.
Figure 1
GROUNDING PIN
METAL SCREW
COVER OF GROUNDED
OUTLET BOX
B
A
C
GROUNDING PIN
D
ADAPTER
GROUNDING
MEANS

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PRODUCT SPECIFICATIONS
VOLTAGE AMPS WATTS
120 VAC, 60 Hz 11.7 Amps 1400 Watts
PACKAGE CONTENTS
WARNING
To avoid injury from unexpected starting or electrical shock, do not plug the power cord into a
source of power during unpacking and assembly. The cord must remain unplugged whenever
you are adjusting/assembling the replace.
If any part is missing or damaged, do not attempt to use or plug in the power cord until the
missing or damaged part is correctly replaced. To avoid electric shock, use only identical
replacement parts and when servicing use double-insulated tools.
Part Description Quantity
A Fireplace Insert 1
B Remote control with batteries 1
C Fireglass 1
A B Fireglass Inside
Cristal del mueble interior
Verre réfléchissant du feu
à l'intérieur
C
INSTALLATION INSTRUCTIONS
Fig.11. Locate and rotate the 2 screws in a
counter-clockwise direction to loosen the
glass front from the replace (Fig. 1).

E-5
2. Remove front glass front from the insert
(Fig. 2).
Fig.2
Fig.3
3. Place reglass as desired (Fig. 3).
Reinstall the glass front turning the
corner screws in a clockwise direction.
Position your completed mantel close to its nal location. Make sure you can access the back of
the mantel as your Electric Fireplace Insert will be installed from the back.
Using a Phillips head screwdriver, remove the screws and the metal mounting brackets attached on
either side of the replaces center opening. Next unpack the Electric Fireplace Insert carefully. Position
the insert behind the replace with front facing the wood mantel.
With the help of an adult assistant, lift the Insert and gently slide it into the opening in the mantel until the
ange is ush against the inside of the mantel. Make sure insert is centered left and right in the opening.
Be careful when placing insert and adjusting, bottom of insert could scratch the nish of the base/hearth
of your replace. Re-attach the mounting brackets with the Phillips head screwdriver, and supplied
screws. DO NOT OVER TIGHTEN.
With the help of an assistant, carefully lift completed
unit and place it with the front facing out in the
nal location you have chosen for your replace.
Make sure to secure the electrical cord before lifting
or moving completed replace. When choosing a
nal location, make sure you will have clear access
to a grounded electrical outlet.
Read and follow all instructions in this manual
before operating your new replace.
INSERT
MOUNTING
BRACKET
ELECTRIC
FIREPLACE
INSERT REAR VIEW OF FIREPLACE
Fig.4

OPERATING INSTRUCTIONS
E-6
Control panel can be accessed at upper-right corner of insert.
- POWER
The POWER button supplies power to all of the functions of the replace. The POWER button will put
the insert in a standby mode. This will turn off all functions at once but will hold the settings in the
memory. By pressing the POWER button again the unit will turn on at the same settings.
NOTE: Holding the POWER button on the control panel for 10 second will disable the heater function.
- FLAME
Each time the ame button is pressed, the intensity of the ame decreases. There are 6 brightness
levels you can cycle through and the OFF setting.
- HEATER
Your replace consists of a fan forced wire element type heater. The thermostat setting range is
62°F - 82°F or 17°C - 27°C or always ON. This button on the remote control only turns ON and OFF
heater function.
NOTE: To change between °F and °C press and hold the HEATER button on the control panel for 10
seconds.
- TIMER
Press the TIMER button will cycle through the 10 timer settings (30 minutes, 1 Hour, 2H, 3H, 4H, 5H, 6H,
7H, 8H and 9H) and the OFF setting.
PREPARATION
When choosing a location for your new replace, follow the general instructions. Also, for best effect,
install the replace out of direct sunlight.
ELECTRICAL CONNECTION
A 15-Amp, 120-V, 60 Hz circuit with a properly grounded outlet is required. Preferably, the replace will
be on a dedicated circuit as other appliances on the same circuit may cause the circuit breaker to trip or
the fuse to blow when the heater is in operation. The unit comes standard with 6-ft. three-wire
cord, exiting from the rear of the replace. Avoid using an extension cord. If an extension cord must be
used, it must be a minimum 14 AWG, three wire with grounding type plug connector and rated not less
than 1875 watts. The cord shall not be more than 20 ft. in length.
Cold climate installation recommendation: When installing this unit against a non-
insulated exterior wall or chase, it is mandatory that the outer walls be insulated to
conform to applicable insulation codes.
Fig . 1

E-7
NOTE: This equipment has been tested and found to comply
with the limits for Class B digital device, pursuant to part 15 of
the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio or television
reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the
receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for
help.
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including
interference that may cause undesired operation.
Modications not approved by the party responsible for
compliance could void user’s authority to operate the equipment.
This Class B digital apparatus complies with Canadian ICES-003.
Note: please operate remote transmitter at a slow measured pace. Press the remote control buttons with
an even motion and gentle pressure. Repeatedly pressing buttons in rapid succession may cause the
transmitter to malfunction.
Fig . 2
Note: When a function is changed from the control
panel or remote control there will be a corresponding
indicator (see Figure 1) on the upper-right of the
projection screen. The indicator shows the function
changed and the level selected by the control panel or
remote control. When the function is turned off, the
corresponding indicator will ash several times and then
fade off.
°
°
C
F
Fig . 3

E-8
CARE AND MAINTENANCE
REPLACING THE REMOTE CONTROL BATTERIES
When the remote control stops operating or its range seems reduced, it is time to replace the battery with
a new one. Note: Battery should be removed if the product is to be left unused for a long time.
1. The battery compartment is located on the back end of the remote.
2. Press and slide the battery door open and remove the old battery.
3. Insert 2pcs AAA batteries, checking that the + and - sides of the battery match inside the battery
compartment.
4. Replace the battery compartment door.
Note: Do not mix old and new batteries.
Do not mix alkaline, standard (carbonzinc), or rechargeable (nicad, nimh, etc) batteries.
DISPOSAL OF USED BATTERIES
Battery may contain hazardous substances which could be endangering to
enviroment and human health.
This symbol marked on the battery and/or packaging indicates that used battery shall
not be treated as municipal waste. Instead it shall be left at the appropriate collection
point for recycling.
By ensuring the used batteries are disposed of correctly, you will help preventing
potential negative consequences for the environment and human health. The recycling
of materials will help to converse natural resources.
For more information about collection and recycling of used batteries, please contact
your local municipality, your waste disposal service or the point of sale where you
purchased this point.
WARNING: Make sure the power is turned off before proceeding. Any electrical repairs
or rewiring of this unit should be carried out by a licensed electrician in accordance with
national and local codes.
If repairing or replacing any electrical component or wiring, the original wire routing,
color coding and securing locations must be followed.
• The motors used on the fan and the ame generator assembly are pre-lubricated for extended bearing
life and require no further lubrication. Howerer, we recommend periodic cleaning/vacuuming of the fan/
heater.
• Make sure the unit is turned OFF and unplugged whenever you are cleaning the heater or replace.
WARNING: Electrical outlet wiring must comply with local building codes and other
applicable regulations to reduce the risk of re, electrical shock and injury to persons.
WARNING: Do not use this replace if any part of it has been under water. Immediately
call a qualied service technician to inspect the replace and replace any part of the
electrical system.
WARNING: Disconnect power before attempting any maintenance or cleaning to reduce
the risk of re, electrical shock or personal injury.
WARNING: During any service of this appliance, the power to the unit must be turned off.
First turn the main power switch to the OFF position. Then remove the electrical plug from
the wall outlet.

TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
No power, tray does not glow. 1. Power cord was not
plugged in the outlet.
2. Main power switch is not
in the “ON” position.
1. Check that unit is plugged into
a standard 120V outlet.
2. Press power button several
times, making sure power
is set to the “ON” position.
Tray glows, but no ame effect. Flame button is not in the
“ON” position. Press the ame button several
times.
Heater does not blow warm air. The current room temperature
is higher than the temperature
setting.
Adjust the temperature settings
to ensure that the thermostat is
set higher than the current room
temperature.
Heater doesn’t work, but Power
and Heater settings are “ON”
and thermostat is set
accordingly.
(see solution above)
The thermal protection device
has tripped. Turn all switches to the “OFF”
position and unplug the unit from
the wall outlet for 5 minutes. After
5 minutes plug the unit back into
wall outlet, and operate as normal.
Insure that no objects are
blocking the air intake or output
vents which creates excessive
heat build-up.
Flame effect works but heater
function does not and the
tray ashes when the
heater button is pressed.
Heater function is disabled. Press and hold the POWER
button for 10 seconds to
re-enable the heater function.
E-9