Twin-Star International Duraflame DFI021ARU User manual

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Distributed by • Distribuido por • Distribué par • Twin-Star International, Inc; Delray Beach, FL 33445
Made in China • Printed in China • Fabricado en China • Impreso en China • Fabriqué en China • Imprimé en Chine
Warning: This is an unvented, electric appliance.
DO NOT attempt to burn wood or manufactured
relogs in or on this appliance or grate.
Advertencia: Este es un aparato eléctrico sin
ventilación. NO intente quemar leños fabricados ni
madera dentro o sobre este aparato o su parrilla.
Avertissement : Il s’agit d’un appareil électrique
non ventilé. NE PAS tenter de faire brûler du bois
ou des bûches fabriquées dans l’appareil ou sur
la grille.
MODEL/ MODÈLE/ MODELO:
DFI021ARU, DFI021ARU-02, DFI021ARU-03

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GETTING STARTED
1. e serial number is located on the back of the replace, the serial number is necessary for product warranty
registration and customer service.
2 . Go to www.tsicustomerservice.com for product warranty registration. If you are unable to complete
registration save your proof of purchase for warranty purposes.
ELECTRIC FIREPLACE/FOYER
ÉLECTRIQUE/INSERTO PARA CHIMENEA
MODEL / MODÈLE / MODELO
Twin-Star International, Inc.
www.twinstarhome.com
Made In China
Fabriqué en Chine
Fabricado en China
220391
DFI021ARU
VOLTS AMPS/AMPÈRES/AMPERIO H
Z
120V~ 11.7 60
([phone]
www.tsicustomerservice.com
SN #:AC-XXXXX-X
Date Code/ Code de Date/ Código Fecha:
PRODUCT SPECIFICATIONS
VOLTAGE 120VAC, 60 Hz
AMPS 11.7 Amps
WAT T S 1400 Watts
Serial Number
Model Number

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IMPORTANT INSTRUCTIONS
SAVE THESE INSTRUCTIONS
When using electrical appliances, basic precautions should always be followed to reduce the risk of re, electrical shock, and injury to
persons including the following:
1. Read all instructions before using this appliance.
2. is appliance is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving this
appliance. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 3 feet (0.9 m) from
the front of this appliance and keep away from the sides and the rear.
WARNING: In order to avoid overheating, do not cover the heater.
3. CAUTION: Never leave the heater operating unattended. Extreme caution is necessary if unsupervised children or invalids are nearby.
4. e appliance is not to be used by children or persons with reduced physical, sensory or mental capabilities, or lack of experience and
knowledge, unless they have been given supervision or instruction.
5. Always unplug this appliance when not in use.
6. Do not operate any heater with a damaged cord or plug or aer the appliance malfunctions, or if it has been dropped or damaged
in any manner.
7. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualied persons in order to
avoid a hazard.
8. Do not use outdoors.
9. is heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate this appliance where it may
fall into a bathtub or other water container.
10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners or the like. Arrange cord away from trac areas and
where it will not be tripped over.
11. To disconnect this appliance, turn controls to the o position, then remove plug from outlet.
12. Connect to properly grounded outlets only. is heater is for use on 120 volts. e cord has a plug as shown at A in Fig.1. Always plug
heaters directly into a wall outlet/receptacle. Never use with an extension cord or relocatable power tap (outlet/ power strip).
13. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or re, or
damage the appliance.
14. To prevent a possible re, do not block air intakes or exhaust in any manner. Do not use on so surfaces, like a bed, where opening
may become blocked.
15. is appliance has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint or ammable liquids are used
or stored. is replace should not be used as a drying rack for clothing. Christmas stockings or decorations should not be hung in
the area of it.
16. Use this appliance only as described in the manual. Any other use not recommended by the manufacturer may cause re, electric
shock or injury to persons.
1. Read all instructions before using this appliance.
2. This appliance is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving
this appliance. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 3 feet
(0.9 m) from the front of this appliance.
WARNING: In order to avoid overheating, do not cover the heater.
3. CAUTION: Whenever the heater is left operating and unattended, extreme caution is necessary if children or invalids are nearby.
4. The appliance is not to be used by children or persons with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision or instruction.
5. Always unplug this appliance when not in use.
6. Do not operate any heater with a damaged cord or plug or after the appliance malfunctions, or if it has been dropped or
damaged in any manner.
7. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualied persons in order
to avoid a hazard.
8. Do not use outdoors.
9. This heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate this appliance where it
may fall into a bathtub or other water container.
10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners or the like. Arrange cord away from trafc areas
and where it will not be tripped over.
11. To disconnect this appliance, turn controls to the off position, then remove plug from outlet.
12. Connect to properly grounded outlets only, See Fig.1. Do not use a 2 prong adapters.
13. This appliance, when installed, must be electrically grounded in accordance with local codes or, in the absence of local codes,
with the current CSA C22.1 Canadian Electrical Code or for U.S.A. installations, follow local codes and the National Electrical
Code, ANSI/NFPA NO.70.
14. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or re, or
damage the appliance.
15. To prevent a possible re, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a bed, where
opening may become blocked.
16. This appliance has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint or ammable liquids are
used or stored. This replace should not be used as a drying rack for clothing. Christmas stockings or decorations should not be
hung in the area of it.22. Use this appliance only as described in the manual. Any other use not recommended by the
manufacturer may cause re, electric shock or injury to persons.
17. Always plug heaters directly into a wall outlet/ receptacle. Never use with an extension cord or relocatable power tap (outlet/
power strip).
IMPORTANT INSTRUCTIONS
When using electrical appliances, basic precautions should always be followed to reduce the risk of re, electrical shock, and injury
to persons including the following:
2
ABFig.1
SAVE THESE INSTRUCTIONS

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OPERATION INSTRUCTIONS
e replace can be operated by either the remote control or the control panel.
THERMOSTAT
HEATER
FLAME
MAIN POWER SWITCH
EMBERBED
UNDULATION
FLAME
POWER
HEATER
Control Panel

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OPERATION INSTRUCTIONS
FUNCTION
POWER e MAIN POWER switch supplies power to all of the
function of the replace. e switch must be in the ON
position for any functions or the remote to work.
FLAME
ICON DESCRIPTION
HEATER
Each time the FLAME button is pressed, the intensity of
the ame decreases. ere are ve brightness levels that
can be selected.
e HEAT button will turn ON/ OFF the heater.
THERMOSTAT
e thermostat knob controls the thermostat setting.
Turning the knob clockwise will increase thermostat
setting.
Rotating the knob counter-clockwise will decrease the
thermostat setting.
When the heater reaches the thermostat setting it will turn
o until the room cools at which point the heater will turn
back on.
EMBERBED
UNDULATION
EFFECT
is button on the remote control plays or pauses the
undulating emberbed eect.

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TROUBLE SHOOTING
Problem Root Cause Corrective Action
No power Power cord was not
plugged into the outlet. Check that the unit is plugged into a standard 120V outlet.
Logs Glow, ame eect
does not work. Spinner Motor. Check whether Flame Generator drive motor is running . If not call the customer service.
Flame eect operates, but
heater does not
blow warm air.
Heater not turned on. Try to trun ON/OFF HEATER button several times to make sure it is in ON
position.
ermostat is set too
low. Make sure that the ermostat knob is set to the max setting.
e heater shut o and
won't come back on. Manual Reset Triggered
Turn the POWER to “OFF” and unplug the unit from the wall outlet for 5
minutes. Aer 5 minutes plug the unit back into wall outlet, and operate as
normal. If the problem presist contact customer service.
Power cord gets warm. Normal operation
Check your heater cord and plug connections. Faulty wall outlet connections or
loose plugs can cause the outlet or plug to overheat. Be sure the plug ts tight in
the outlet. Heaters draw more current than small appliances, overheating of the
outlet may occur even if it has not occurred with the use of other appliances.
During use check frequently to determine if your plug outlet or faceplate
is HOT! If so, discontinue use of the heater and have a qualied
electrician check and/or replace the faulty outlet(s).
Remote Control is not
working.
No batteries Change the remote batteries.
Poor Signal
Operate remote transmitter at a slow measured pace.
Press the remote control buttons with an even motion and gentle pressure.
Repeatedly pressing buttons in rapid succession may cause the transmitter to
malfunction.
Distance Operate the remote at a distance less than 20 feet from the front of the
appliance; point the remote at the control panel.
Unit continues to run aer
reaching set temperature/or
powering o.
Cool down cycle Normal operation, will continue to run for several minutes before shutting
down. Times will vary based on heating. UNIT WILL BLOW COOL AIR.
Flame eect works but
heater function does not
and the emberbed ashes
when the heater button is
pressed.
e heater is disabled. With the power on and press and hold the heater button on the control panel
for 10 seconds. once re-enabled the emberbed lights will ash multiple times.

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EXPLODED VIEW
1
1
2
3
4
5
6
7
8
Part Part Name
1Blower/Heater Assembly
2Emberbed Circuit Board
3 Flame Generator Drive Motor
4 Main power switch
5Control panel circuit board
6Knob for heater temperature control
7Main circuit board
8Remote control
CARE AND MAINTENANCE
• Clean the trim using a so cloth, slightly dampened with citrus oil based product and bu with a clean so cloth.
• DO NOT use brass polish or household cleaners as these products will damage the metal trim. Citrus oil based products can
be obtained at supermarkets or hardware stores.
• WARNING: Electrical outlet wiring must comply with local building codes and other applicable regulations to reduce the
risk of re, electrical shock and injury to persons.
• Warning: Disconnect power before attempting any maintenance or cleaning to reduce the risk of re, electrical shock or
personal injury.

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FCC/IC INFORMATION
BATTERY REPLACEMENT
Warning: Changes or modications to this unit not expressly approved by the party responsible for compliance could void
user’s authority to operate the equipment.
NOTE: is equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part 15 of
the FCC Rules. ese limits are designed to provide reasonable protection against harmful interference in a residential installa-
tion. is equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. if this equipment does cause harm-
ful interference to radio or television reception, which can be determined by turning the equipment o and on, the user is
encouraged to try to correct the interference by one or more of the following measures.
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
is device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) is device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause
undesired operation. Modications not approved by the party responsible for compliance could
void user’s authority to operate the equipment.
is Class B digital apparatus complies with Canadian ICES-003.
Note:
Battery disposal
Please always dispose of batteries
at a suitable recycling point.
AAA 1.5V
AAA 1.5V
NOTE: Do not mix old and new batteries.
Do not mix alkaine, standard (carbon zinc), or rechargable (nicad, nimh, etc.) batteries.
Caution: Do not ingest batteries.
1. Non-rechargeable batteries are not to be recharged.
2. Batteries are to be inserted with the correct polarity.
3. Exhausted batteries are to be removed from the product.

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1-YEAR LIMITED WARRANTY
e manufacturer warrants that your new Electric Fireplace is free from manufacturing and material defects for a period of
one year from date of puchase, subject to the following conditions and limitations.
1. Install and operate this Electric Appliance in accordance with the installation and operating instructions furnished with the
product at all times. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullify
this warranty.
2. is warranty is non-transferable, and is made to the original owner, provided that the purchase was made through
an authorized supplier of the product.
3. e warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship,
provided that such part(s) have been subjected to normal conditions of use and service, aer said defect is conrmed
by the manufacturer’s inspection.
4. e manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding
the wholesale price of the defective part(s).
5. Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s),
repair, replacement, or othe wise of same, will not be covered by this warranty, nor shall the manufacturer assume
responsibility for same.
6. e owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or
damage arising out of the use, or inability to use the product,except as provided by law.
7. All other warranties – expressed or implied –with respect to the product, its components and accessories, or any
obligations/liabilities on the part of the manufacturer are hereby expressly excluded.
8. e manufacturer neither assumes, nor authorizes any third party to assume on its behalf, any other liabilities with
respect to the sale of the product.
9. e warranties as outlined within this document do not apply to non accessories used in conjunction with the
installation of this product.
10.is warranty gives you specic legal rights, and you may also have other rights which vary from state to state.
is warranty is void if:
a. e Heater is subjected to prolonged periods of dampness or condensation.
b. Any unauthorized alteration, willful abuse, accident, or misuse of the product.
c. You do not have the original receipt of purchase.
CUSTOMER SERVICE
www.tsicustomerservice.com
For Customer Service Call 1-888-674-7517
Questions? Our experts are standing by assist you at our Toll-Free help line, we can help you with assembly,
and, if necessary replace damaged/missing parts. Assistance is available 7 days a week/24 hours a day/
365 days per year.
IMPORTANT:
Before contacting Customer Service please have this information available:
• Serial Number
• Model Number
• Sales Receipt or Proof of Purchase