Tyco Security Products Sur-Gard System Five User manual

SG-System 5 v1.0
Operating Manual
NOTE: This manual contains information regarding product use and function, in addition to manufacturer liability and restrictions
pertaining to it. The entire manual should be read carefully.
November 21, 2014:
•Added 3G4000 and 3G4000RF to UL/ULC listed transmitters in section 2.2.1
•Removed “FM approved” from section 2.3.1
•Added warning label to section 3.1 in figures 3-2 and 3-3
•Added “This equipment shall be operated by SERVICE PERSONS only within
RESTRICTED ACCESS LOCATIONS; refer to this Operating Manual for all the
Safety Instructions.” to section 3.1
•Updated SG-SVLFANTR, SG-SVCFANTR and SG-SVSERCAB to SG-S5LFANTR,
SG-S5CFANTR and SG-S5SERCAB throughout manual.

1.0 Table of Contents
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1.0 Table of Contents
1.0 Table of Contents 2
2.0 Introduction 6
2.1 SG-System 5 Overview 7
2.1.1 CPM Redundancy 7
2.1.2 Diagrams 7
2.1.3 Description 9
2.1.4 Specifications 9
2.2 System Features 9
2.2.1 SG-System 5 9
2.2.2 Visual Verification 10
2.3 Approvals 10
2.3.1 Industry Approvals 10
2.3.2 UL864 Programming Requirements 11
2.3.3 Printers 11
Serial Printer 11
TCP/IP Printer 12
SG-Systems Console Software System Requirements 12
2.3.4 UL Manual Mode 12
2.3.5 SG-System 5 Power Limited Circuit Separation 12
3.0 Receiver Setup and Operation 14
3.1 SG-System 5 Quick Install Guide 15
3.1.1 Receiver Installation 17
3.1.2 SG-CPM5 LEDs 19
4.0 Hardware Descriptions and Specifications 20
4.1 SG-MLRF5 21
4.1.1 SG-MP5 Midplane 21
4.1.2 SG-S5CFANTR – SG-CPM5 Fan Tray 21
4.1.3 SG-MLRF5-RM – Mounting Rails 22
4.2 SG-CPM5 - Central Processing Module 22
4.2.1 SG-CPM5 LEDs 24
4.2.2 SG-CPM5 I/O Terminal Pin-Outs 25
4.2.2.1 UPS AC Failure – Pin 1 25
4.2.2.2 UPS DC Failure – Pin 3 25
4.2.2.3 Remote ACK – Pin 4 25
4.2.2.4 Buzzer Follow Output – Pin 7 25
4.2.2.5 Trouble Status Output – Pin 9 25
4.2.2.6 Network Status Output – Pin 11 26
4.2.3 SG-CPM5 Setup 26
4.2.3.1 Connecting the SG-CPM5 Fan Cable 26
4.2.3.2 Y-Cable 26
4.2.3.3 RTC Battery 26
4.2.3.4 EMMC Memory 26
4.2.3.5 DDR3 Memory 27
4.2.3.6 SD Card 27
4.2.4 SG-CPM5BATT - RTC Battery 27
4.2.5 SG-S5SERCAB - Y-Cable 28
4.2.5.1 Maximum Connected Cable Length 29
4.2.6 SG-CPM5 Fan Tray Replacement 29
4.2.7 UPS Setup 30
4.2.8 SG-SYS5EBUS Setup 31
4.3 SG-DRL5-IP - IP Line Card 31
4.3.1 SG-DRL5-IP Configurations 32
SG-DRL5-IP STD 32
SG-DRL5-IPF 32
SG-DRL5-IPE 32
4.3.2 SG-DRL5-IP LED Status Indicators 32
4.3.2.1 Network Fault 33
4.3.2.2 Invalid Report Condition 33
4.3.2.3 SG-CPM5 Absent 33
4.3.2.4 Ethernet Interface 33
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4.3.2.5 Supervised Receiver Database 33
4.3.2.6 Profiles 34
4.3.2.7 Rules For Account Table Exceeded Messages 34
4.3.3 SG-DRL-IP Setup 34
4.3.3.1 Line Card Fan Tray Installation 34
4.3.3.2 Paddle Card Installation 35
4.3.3.3 EMMC Memory 35
4.3.3.4 DDR3 Memory 36
4.3.3.5 SD Card 36
4.4 SG-DRL5-IP PAD – SG-DRL5-IP Paddle Card 37
4.5 SG-S5LFANTR – Line Card Fan Tray 37
4.6 SG-PSU5-600 - 600WPower Supply 37
4.6.1 SG-PSU5-600 Installation 38
4.7 SG-UIB5 - User Interface 39
4.7.1 SG-UIB5(LCD) Replacement 39
4.8 SG-SYS5MEM4 - Expandable EMMC 40
4.9 SG-SYS5DDR31 - DDR3 1GB RAM 41
4.10 SD Card 41
5.0 Operation 42
5.1 Basic Operation 43
5.1.1 Connectivity 43
5.1.2 SG-Systems Console Software 43
5.1.2.1 Visual Verification 43
5.1.2.1.1 Connectivity 43
5.1.2.1.2 Functionality 43
5.1.2.1.3 Header File 43
5.1.2.1.4 Unique ID 43
5.1.2.1.5 Automation and Printer messages 43
5.1.2.1.6 ACK 43
5.1.2.1.7 NACK from the Console or Automation Software 43
5.1.2.1.8 NACK from the Receiver 44
5.1.2.1.9 No Response from the Console software 44
5.1.2.1.10 No Response from the Receiver 44
SG-DRL5-IP – Visual Verification 44
SG-CPM5 - SG Visual commands 44
5.1.2.2 Advanced Output Protocol Specification 44
5.2 Printer 44
5.2.1 Introduction 44
5.2.2 TCP/IP 44
5.2.3 Serial 45
5.3 Automation 45
5.3.1 Automation Input/Output 45
5.3.2 Automation Compatibility 45
5.3.3 Automation Protocols 46
5.3.4 Acknowledgment of the Signal 46
5.3.5 COM Responses 46
5.3.6 Automation Absent 46
5.3.7 SIA Internal Status Output 46
5.3.8 Line card Addressing 47
5.4 Operation - LCD User Interface 47
5.4.1 Bootup 47
5.4.2 Calibration 47
5.4.3 Home Screen 48
5.4.3.1 Status Banner 48
5.4.3.2 Type - Unit IP 49
5.4.3.3 Active Mode 49
5.4.3.3.1 SG-TCP 49
5.4.3.3.2 SG- SERIAL 49
5.4.3.3.3 SG-ALL 49
5.4.3.4 Standby Mode 49
5.4.3.5 Manual Mode 49
5.4.3.6 System Trouble 49
5.4.3.6.1 No Troubles 50
5.4.3.6.2 Troubles 50
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5.4.3.6.3 Trouble Screen 50
5.4.3.7 Line Card Banner 50
5.4.3.7.1 Numbering 50
5.4.3.7.2 Icons 50
5.4.3.7.3 Status Color 50
5.4.3.8 IPs 51
5.4.3.8.1 Automation IP 51
5.4.3.8.2 Console IP 51
5.4.3.8.3 Printer IP 51
5.4.3.8.4 Visual IP 51
5.4.3.9 Time and Date 51
5.4.3.10 Active User 51
5.4.3.11 User Defined Message 51
5.4.3.12 ACK Button 51
5.4.3.13 Menu Button 51
5.4.3.14 Home button 51
5.4.4 Logging In 52
5.4.4.1 Login/Options 52
5.4.4.2 Username 52
5.4.4.3 Password 52
5.4.4.4 Default Username and Password 52
5.4.4.5 Keyboard 52
5.4.4.6 Valid Username and Password 53
5.4.4.7 Invalid Username and Password 53
5.4.5 Hardware Diagnostics 54
5.4.5.1 Fan Speed Tab 54
5.4.5.2 Temperatures Tab 54
5.4.5.3 Power Consumption Screen 55
5.4.6 Admin Menu Screen 55
5.4.7 Admin access vs. User access 55
5.4.7.1 CPM options 56
5.4.7.2 View Options 56
5.4.7.3 Change SG-CPM5 Options 57
5.4.7.4 Full Keyboard Options 57
5.4.7.5 Numeric Keyboard Options 58
5.4.7.6 Selectable Options 58
5.4.7.7 Cold Boot SG-CPM5 59
5.4.7.8 Set Date Time 59
5.4.7.9 System Info 60
5.4.7.10 Brightness/Tone 60
5.4.7.11 Reset SG-CPM5 61
5.4.7.12 More Options 61
5.4.7.13 Debug Mode 62
5.4.7.14 Visual Display Test 62
5.4.8 User Menu 63
5.4.8.1 View Options 63
6.0 Options 64
6.1 SG-CPM5 Options 65
6.1.1 SG-CPM5 Options: [0XX] - IP Options 65
6.1.2 SG-CPM5 Options: [1XX] - User Name/Password Options 65
6.1.3 SG-CPM5 Options: [2XX] - System Options 66
6.1.4 SG-CPM5 Options: [3XX] - LCD Options 66
6.1.5 SG-CPM5 Options: [4XX] - Automation Options 66
6.1.6 SG-CPM5 Options: [5XX] - Printer Options 74
6.1.7 SG-CPM5 Options: [6XX] and [7XX] - Troubles 75
6.2 SG-DLR5-IP Options 77
6.2.1 SG-DRL5-IP Options: [1XX] - System Hardware 77
6.2.2 SG-DRL5-IP Options: [2XX] - Signaling Options 79
6.2.3 SG-DRL5-IP Options: [3XX] - System Troubles 79
6.2.4 SG-DRL5-IP Options: [4XX] - System Options 81
6.2.5 Profile Options 88
6.2.5.1 Dynamic Profile Options 88
Appendix A: DEC-HEX-BIN Conversion Chart 89
Appendix B: ASCII Character Chart 90
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Appendix C: TCP/IP Ports 91
SG-CPM5 TCP/IP Ports 91
Appendix D: Events & Messages 92
SG-CPM5 Messages 92
SG-DRL5-IP Messages 95
LCD & Console Trouble List 98
Appendix E: Glossary 100
Warning Please Read Carefully 105
Limited Warranty 105
GENERAL DESCRIPTION of the EQUIPMENT and CLASSIFICATION 105
EULA 106
FCC Compliance Statement 107
Industry Canada 107
R&TTE Declaration of Conformity 107
Trademark 108
SG-System 5 Operating Manual

2.0 Introduction
In This Chapter...
2.1 SG-System 5 Overview 7
2.1.1 CPM Redundancy 7
2.1.2 Diagrams 7
2.1.3 Description 9
2.1.4 Specifications 9
2.2 System Features 9
2.2.1 SG-System 5 9
2.2.2 Visual Verification 10
2.3 Approvals 10
2.3.1 Industry Approvals 10
2.3.2 UL864 Programming Requirements 11
2.3.3 Printers 11
2.3.4 UL Manual Mode 12
2.3.5 SG-System 5 Power Limited Circuit Separation 12

2.0 Introduction
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2.1 SG-System 5 Overview
The SG-System 5 is a multi-platform receiver intended for remote monitoring of commercial fire and burglary systems. The SG-System 5 can monitor
up to 24 IP communication line cards (SG-DRL5-IP) to receive and process alarm data in up to 64 pre-programmed profiles per line card. The SG-Sys-
tem 5's real time clock date stamps all received alarm signals which are then transmitted to a central station computer via TCP/IP or RS-232 port; trans-
mitted directly to a printer using the serial printer port and/or TCP/IP; and viewed on the LCD of the front panel while the receiver is in the manual state.
Options can be programmed using a PC with SG-Systems Console or locally using the touchscreen LCD. Each shelf can house up to 24 SG-DRL5-IP
line cards.
2.1.1 CPM Redundancy
The SG-System 5 can be used in a redundant configuration using two SG-CPM5's, where the primary SG-CPM5 backs up to the secondary SG-
CPM5 and vice versa. Under normal conditions, the primary SG-CPM5 is active and outputs all signals to the printer and automation, while the sec-
ondary SG-CPM5 is in standby. If the primary fails, the secondary SG-CPM5 automatically switches to active (within 30 seconds) and starts out-
putting signals to the printer and automation. During the switchover from standby to active, signal reception is not affected because the SG-DRL5-IP is
still able to receive signals. The output to printer and automation is delayed by the length of time required to switch from standby to active.
2.1.2 Diagrams
FIGURE 2-1: SG-System 5 Front with Door Closed
3 4 5
1 2
1. Thumb screws to hold faceplate closed
2. Line card status indicators (top LED is watchdog, middle LED is status and bottom LED is network)
3. SG-CPM5 Status LEDs (from left to right: Console, Trouble, Network, Watchdog, Automation)
4. Quick HOME button
5. 7" resistive touch LCD screen
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2.0 Introduction
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FIGURE 2-2: SG-System 5 FRONT with Door Open
SG-DRL5-IP
Line Cards
Midplane connectors for
bus communications, slot
assignment and power.
SG-System 5 Fan Trays
LCD display cable
(from SG-CPM5) and
display adaptor board.
FIGURE 2-3: SG-System 5 Back
SG-DRL5-IP-PAD (Paddle Cards)
Provide network connection to the
DRL5-IP
SG-CPM5 Interface for Ethernet, serial
ports, USB, I/O ports and display connection
SG-CPM5 fan
Power Supply SG-System 5 midplane
Power supply
tray latch
IEC connection Power supply
thumb screw
SG-CPM5
extraction levers
and thumb screws
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2.0 Introduction
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2.1.3 Description
The basic configuration consists of one 19" rack mounted chassis comprising the following:
lSG-MLRF5 - metal rack of the SG-System 5 with SG-MP5
lSG-PSU5-600 - 600W power supply unit provides power to all modules of the system
lSG-CPM5 - central processing module controls all communication to and from receiver modules and printers
lSG-UIB5 - touch screen user interface
lSG-DRL5-IP - Internet protocol line card
lSG-DRL5-IP PAD - paddle card for SG-DRL5-IP provides network connection
lSG-MLRF5-RM – Rack mount rails
lSG-S5LFANTR – Line card fan tray
lSG-S5CFANTR – SG-CPM5 fan tray
lSG-S5SERCAB – Y cable for serial connection to the SG-CPM5 for automation/printer
lSG_SYS5MEM4 – Removable EMMC memory
lSG_SYS5DDR31 – DDR3 RAM
lSG-CPM5BATT - SG-CPM5 real time clock battery
2.1.4 Specifications
Depth: 27.5" (69.85 cm)
Width: 19" (48.26 cm)
Height: 7" (17.78 cm)
Required Rack Space: 4U
Dimensions
SG-System 5 UL Electrical:
Input Voltage: 100-240 VAC, 50/60Hz.
Input Current: 8A max (RMS) @ 100VAC
Backup Power Supply: External UPS (not supplied)
In a two SG-CPM5 configuration, a redundant SG-PSU5 can be inserted in the second slot. In the
event of a SG-PSU5 failure, the redundant SG-PSU5 automatically assumes operation. These
modules are hot swappable (can be removed/replaced while the system is in operation) if a
working, redundant SG-PSU5 is installed.
Environmental:
Temperature: 0-49°C (32 - 120°F)
Humidity: 93%RH, Non-Condensing
Accounts:
ULC Line Security Levels: A1-A4 (active channels) or P1-P3 (passive channels)
Printers (UL/ULC Listed Installations):
Serial: Seiko DPU-414
DACT Compatible communication formats (ULC Passive channels): SIA, CID
Encryption: AES 128 bit
2.2 System Features
2.2.1 SG-System 5
lReduced size of 4U in height for improved receiver room logistics management
lCMS access to visual verification files through SG-Systems Console
lUpgradeable through the SG-Systems Console
lEnhanced hardware diagnostics via SG-Systems Console
lStatic IP for programming of network protocols
lReal time system status via intuitive user touchscreen interface
lSupports visual verification features for DSC PowerSeries Neo
lMonitor up to 1,474,560 IP communicators (Cellular or Ethernet) with up to 24 IP line cards
lLine card capacity starting at 4,094 IP accounts, upgradable up to 61,440 via licenses
lStandard line card capacity of 512 visual verification, 512 supervised IP accounts, and 3070 unsupervised
lUpgradeable memory to handle extensive future IP account capacity
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2.0 Introduction
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lProvides higher line security than conventional dial up panels with the polling feature
lQuicker transmission since dialing or handshaking is not required
lNetwork trouble detection is displayed on LCD/printer and automation software
lData network polling environment for replacement of an existing DVACS network using a TL-300. Meets the 90-second ULC requirement for
this option
lSIA event descriptors are used when transmitting information to the central station from the control panel through the PCLink connection
lA security function communicates to the central station when a module is removed and replaced
lThe T-LINK accounts table and data encryption keys are stored in the local database
NOTE: The SG-DRL5-IP can only receive data from the following transmitters: TL150, TL250*, TL250DV, TL300*, TL300CF*,
GS3055*, GS3055-I, GS3055-ICF*, GS3060*, TL26X*, GS206X*, TL26XGS*, GS31XX, 3G2060(R)*,TL2603G(R)*, 3G3070*,
3G3070RF*, 3G3070CF*, TL2803G(R)*, 3G2080(R)*, TL280(R)*, 3G4000*, 3G4000RF*
* UL/ULC Listed, x = 0, 5.
2.2.2 Visual Verification
Visual Verification enables the system operator to view images and hear audio captured during an alarm event. The images (JPG) and audio (WAV)
files are sent via Ethernet to the SG-DRL5-IP where they are converted to films (AVI) for viewing on the SG-System 5 Console.
Data such as detector ID, zone ID, film type, file size, number of files in film and event time is available for each Visual Verification event.
2.3 Approvals
2.3.1 Industry Approvals
lUL 1610 Central Station Burglar Alarm Units
lUL 864 Standard for Control Units and Accessories for Fire Alarm Systems
lCAN/ULC-S304-06 Signal Receiving Centre and Premises Burglar Alarm Control Units
lCAN/ULC-S559-04 Equipment for Fire Signal Receiving Centres and Systems
lEN60950-1:2006 Standard for Information Technology Equipment.
lAS/NZS 60950.1:2003 Information Technology Equipment - Safety
lCISPR22 Information Technology Equipment - Radio Disturbance Characteristics - Limits and Methods of Measurements
lEN50130-4 Immunity requirements for components of fire, intruder and social alarm systems
lNIST validation certificate number 2913 for AES 128 bit encryption.
For UL listed installations, the equipment shall be installed in accordance with the requirements of NFPA72, NFPA70, UL827 and the authority having
jurisdiction.
SG-System 5 with SG-DRL5-IP Line Card is ULC listed for active communication channel security level A1 - A4 when used in conjunction with T-
Link TL250, T-Link TL300, TL260, TL260GS, GS2060, 3G2060(R),TL2603G(R), 3G3070(RF)(CF), TL2803G(R), 3G2080(R) and TL280(R) Inter-
net/Intranet and/or GSM-GPRS alarm communicators. For this type of application the supervision and encryption features have to be enabled.
For ULC Installations the equipment shall be installed in accordance with the requirements of ULC-S561 and ULC-S301 Standards and the authority
having jurisdiction. The receiver can be used also in conjunction with ULC listed passive communication systems based on the configuration of the sys-
tems at the protected premises.
SG-System 5 Operating Manual