Tyro Go User manual

User guide
Tyro Go EFTPOS reader

Welcome to your new
Tyro Go EFTPOS reader
1. Quick start 3
1.1 Download the Tyro Go EFTPOS reader App (Tyro Go App) 3
1.2 Log into the Tyro Go App 3
1.3 Charge your device 3
1.4 Pair the app with your Tyro Go 3
1.5 Perform a test transaction 3
2. Getting started 4
2.1 What's in the box? 4
2.2 Get the Tyro Go App 4
2.3 Get to know the Tyro Go App 4
2.4 Get to know your Tyro Go 4
2.5 Log into the Tyro Go App 5
2.6 Pairing your Tyro Go 5
2.7 Connecting your Tyro Go to an additional smart device 5
2.8 Charging your Tyro Go 6
2.9 Typical tasks on Tyro Go 7
2.9.1 Accepting card payments 7
2.9.2 Issuing an email receipt 8
2.9.3 Resending an email receipt 8
2.9.4 Refunding a transaction 9
2.9.5 Viewing transaction history 11
3. Other products available to you 12
3.1 Tyro Portal 12
3.2 Tyro App 12
3.3 Tyro Service Status 12
4. Support and care 13
4.1 Cleaning your Tyro Go 13
4.2 Lost or stolen Tyro Go 13
4.3 Damage to your Tyro Go 13
4.4 End of service 13
5. Frequently asked questions 14
5.1 How do I check the battery level of my Tyro Go? 14
5.2 How frequently should I charge my Tyro Go? 14
5.3 Can I perform a transaction while offline? 14
5.4 How do I check the connectivity of my Tyro Go to the Tyro Go App? 14
5.5 Why are my login attempts unsuccessful? 14
5.6 What if I forgot my user PIN? 14
5.7 When will card PIN verification be prompted during a transaction? 14
5.8 What if I lose my Tyro Go or smartphone? Will my account be at risk? 15
5.9 What if my transaction was interrupted, or I’m not sure if the transaction was completed? 15
5.10 What if my transactions are not in "Sales history?" 15
5.11 What if I drop my Tyro Go? 15
5.12 What if I try and open my Tyro Go? 15
6. Troubleshooting 16
6.1 My Tyro Go keeps disconnecting. Why? 16
6.2 How do I restart my Tyro Go? 16
6.3 My Tyro Go won’t charge 16
6.4 Error Codes 16
7. Cautions 17
8. Tampering and safe disposal 17
9. Other things you should know 18
9.1 Devices supported 18
9.2 Accessories 18
9.3 Updating the Tyro Go App software 18
9.4 Updating your Tyro Go EFTPOS reader firmware 18
9.5 Status LEDs 18
10. Warranty 18

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1. Quick Start
1.1 Download the Tyro Go EFTPOS reader App (Tyro Go App)
On your chosen device (smartphone or tablet), download the Tyro Go App
from the App Store or Google PlayTM.
Please refer to the App Store or Google Play for supported devices and
software versions.
Download
1.2 Log into the Tyro Go App
Administrators on your account have been sent an email with a temporary PIN for the Tyro Go App. If you
have not received an email by the time you receive your Tyro Go or cannot find the email, call Customer
Support on 1300 00 TYRO (8976) to resend the credentials.
Once you have retrieved those details and have downloaded the app, log in with your User ID and
temporary PIN then create a new PIN.
Login
1.3 Charge your device
Fully charge your Tyro Go before first use. To check that it is fully charged, check the
Tyro Go App after pairing with your reader. You can pair to your reader while it is charging.
Charge
1.4 Pair the app with your Tyro Go
1. Switch on your Tyro Go using the power button, keeping it close to your smart device.
2. On your smart device, access settings and enable all of the following:
a. Bluetooth connectivity
b. Location services
c. Wi-Fi or mobile network (3G, 4G, or 5G)
3. Log into the Tyro Go App using your credentials.
4. Press the “Reader” icon at the top right corner of the Tyro Go App.
5. Select “Connect reader” and manually pair to your Tyro Go by selecting “Connect manually”
and matching the serial number at the back of the reader to the list of available Bluetooth devices.
Alternatively, you can scan the barcode on the back of the reader with the Tyro Go App.
6. You should see a message “Reader is connected” when successfully paired.
Connect
1.5 Perform a test transaction
1. From within the Tyro Go App, select the wallet icon to find the Payment page, which
also is on the home screen.
2. At the payment page, select the Card payment button.
3. Enter the sales amount, noting that a decimal is not required.
4. If desired, enter a sale description by selecting the “add note” icon on the top right and
selecting “Done”.
5. On the Payment confirmation page, confirm the payment by selecting “Confirm”.
6. Allow the customer to tap their contactless card on your Tyro Go. Alternatively, the customer
can insert their card into the reader chip slot.
7. The customer is required to enter their PIN into the Tyro Go App if:
a. The contactless transaction exceeds AU$200, or
b. A chip payment is made
8. Once the card is tapped or inserted, a beep sound is emitted, and the LED indicator on your
Tyro Go will light up. The branding of the card scheme will appear on the mobile or tablet screen,
which indicates payment is processing and authorising.
9. Upon successful authorisation, an e-receipt page will appear.
10. Allow the customer to enter their email address to issue an e-receipt.
11. Proceed by selecting "Send Receipt". Alternatively, select "Skip" if the customer does not
wish to receive an e-receipt.
12. The payment transaction is now complete.
Test

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2. Getting started
Tyro Go is an EFTPOS card reader that will enable you to accept card transactions using your smart device. Connected
via Bluetooth to the Tyro Go App, the Tyro Go is a sleek, pocket-friendly mobile device that allows you to take payments,
make refunds and review the day’s transactions.
Tyro Go requires the Tyro Go App to operate.
2.1 What's in the box?
Alongside a Tyro Go EFTPOS reader quick start guide, you will find:
If any of the items are missing, please contact Customer Support on 1300 00 TYRO (8976).
Tyro Go EFTPOS reader Ways to pay stickers,
to display the payment
schemes you accept
1
2
3
4
5
6
On/Off button
Micro USB port
Button for Bluetooth
pairing*
LED indicator
Contactless reader
Opening for inserting
a credit or debit card
6
5
4
321
6
5
4
321
*Not in use. We’ve made Bluetooth pairing
easy by enabling it as soon as the device
is switched on.
USB Charging cable
2.2 Get the Tyro Go App
Search “Tyro Go” and download the app from the App Store or Google Play.
Supported devices and operating system versions are found on the respective
App Store or Google Play.
2.3 Get to know the Tyro Go App 2.4 Get to know your Tyro Go
1
Payment
Reader Internet
Hello, Happy Business
Card payment
One time payment
More option
Payment
acceptance
page
Transaction history
Settings
Initiate card or
mobile payments
Internet/Reader
Registered trading name
Green indicator: Connected
Grey indicator: Disconnected
2
3
4
5
6
10:00 4G
6
5
4
321

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2.5 Log into the Tyro Go App
If this is the first time you are logging into the app, authorised Signatories on
your account have been sent an email with a temporary PIN for the app. If you
haven't received the email by the time you receive your Tyro Go or can't find the
email, call Customer Support on 1300 00 TYRO.
Once you have retrieved those details and have downloaded the app, log in,
and set a new PIN.
Setting a PIN
• For first-time users, you will be asked to set a new PIN
• Enter a 6-digit PIN and confirm
• Set and memorise a PIN that is not easy to guess (birth date, postcode, etc)
• Additionally, sequential numbers (123456) and repetitive patterns (001100,
123123) are not permitted and will be rejected as a valid PIN
2.6 Pairing your Tyro Go
• Switch on your Tyro Go, keeping it close to
your smart device
• On the smart device, access settings to enable:
• Bluetooth connectivity
• Location services
• Wi-Fi or mobile network
• Access and log into the Tyro Go App with your
credentials
• Select the "Reader“ icon at the top right
corner
• Select "Connect to reader" and pair by:
• Matching the serial number at the back
of your Tyro Go to the list of available
Bluetooth devices;
• Scanning the serial number on the
back of your Tyro Go using your smart
device camera
Tip: Keep your Tyro Go within 10m of
your smart device.
When your Tyro Go has successfully
paired, the reader icon on the homepage
will indicate a green dot.
Matching the
serial number
Scanning the
serial number
2.7 Connecting your Tyro Go to an additional smart device
To pair a new smart device to your Tyro Go, repeat the steps above.
Only one smart device can pair with the reader at a time.

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Payment
Reader Internet
Hello, Happy Business
Card payment
One time payment
More option
10:00 4G
2.8 Charging your Tyro Go
Using the supplied USB charging cable, plug the cable into the port on your
Tyro Go, and the other end into a powered USB port.
When charging, the green LED light will blink. The green light will stop flashing
when your Tyro Go is fully charged. Charging times vary depending on usage
since the last charge, but it should take no more than two hours to charge if
not in use.
You can use Tyro Go while charging.
A fully charged battery can last for 8 hours with regular usage and 24 hours
if the reader is idle. Tyro Go will disconnect from the app and shut off after
2-3 minutes of inactivity.

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After confirming the payment amount, the contactless icon and contactless
payments indicator will illuminate on your Tyro Go, indicating that it is ready to
accept a card or device payment.
Follow the instructions to insert or tap the card.
2.9 Typical tasks on Tyro Go
2.9.1 Accepting card payments
Taking payment is straightforward. Note that your Tyro Go must be paired to your smart device, and
your smart device must have an internet connection to begin the process of taking a payment.
As soon as you open the Tyro Go App, it will automatically pair to your Tyro Go if paired previously.
At the payment page,
select the Payment icon
Enter the sales amount.
Note that a decimal is not required.
Optional: Enter the sale description if you
prefer by selecting the “add note” icon
on the top right.
Confirm the
payment amount
Allow the customer to tap their contactless card or mobile device on the
Tyro Go. Alternatively, the customer can insert their card into the chip slot.
Note: Tyro Go only supports contactless and chip-based payments.
Magnetic stripe (card swipe) is not supported.
The customer may be required to enter a PIN if:
• the contactless transaction exceeds AU$200; or
• a chip payment is made
Important: As the business operator, you should provide adequate privacy for
the cardholder to enter their PIN. In addition, you should remind the cardholder
to cover the screen when entering their PIN to protect their confidentiality.
Once the card has been tapped and the PIN successfully entered (if required),
the Tyro Go will release a beep sound, and the LED indicator will light up.
The Tyro Go App will display the logo for the card used for the transaction,
e.g. Visa, and then attempt to authorise the transaction.

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2.9.2 Issuing an email receipt
Upon successful authorisation, the e-receipt
screen will appear.
Allow the customer to enter their email address
to issue an electronic receipt.
Proceed by selecting “Send receipt”.
Alternatively, select “Skip it” if the customer
does not wish to receive an electronic receipt.
The payment transaction is complete.
If requested, the customer will receive an email with
the pdf receipt attached to it.
The email will show your business trading name
on the top, and some details of the transaction.
More details of the transaction will be attached
via a pdf.
2.9.3 Resending an email receipt
If the customer wants their receipt to be sent to them again, simply find the transaction in the completed
transaction list and resend.
Note: only transactions that have not been settled will appear in the transaction list. Transactions are
settled typically at 5am the next business day, after which they will no longer be listed in the app.
Find the appropriate
transaction
Enter the email address of the cardholder.
Select “Resend e-receipt”
The receipt will
be sent

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2.9.4 Refunding a transaction
To process a refund:
On the payment screen, select
“More options” at the bottom
Enter your PIN to start
the refund process
Enter the refund amount
Select “Continue”
And then select “Confirm”
to continue the refund
Allow the customer to insert
their card into the reader

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Upon successful completion, the e-receipt page will be presented.
Allow the customer to enter their email address to issue the e-receipt.
Proceed by selecting “Send receipt”.
Alternatively, select “Skip it” if the customer does not wish to
receive an e-receipt.
The refund transaction is complete.
You can now send the refund receipt to the cardholder
if they would like a receipt.
If requested, an email will be sent to the cardholder
with the receipt attached.
The email will have your business name in the header
and the details of the refund.

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2.9.5 Viewing transaction history
You can view a listing of all your unsettled transactions. To access this listing,
select “Transaction” on the bottom of the main screen.
Here you will be presented with all the unsettled transactions, including
purchases and refunds.
Processed transactions will display the following information:
• Date and time of payment
• Approval code
• Payment amount
You can also search transaction history by approval code, amount, receipt
number, or the last four digits of the card used for the transaction.
Note: only unsettled transactions will be displayed. As settlement occurs
at 5am, “today’s transactions” will include unsettled transactions that have
occurred from 5am. For settled transactions, feel free to use the Tyro Portal
or the Tyro App (described below).

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3.1 Tyro Portal
When you log in to the Tyro Portal, you can view
your EFTPOS transactional reports and insights to
help you run your business. Specifically, you will have
access to a deeper dive to determine card details
and verification method, cancelled and declined
transactions, the ability to create a reconciliation report
that details total transaction amounts for each EFTPOS
machine over a specific time period, and much more.
Your credentials for the Tyro Portal are the same as the
Tyro App. If you do not have your credentials - please
contact Customer Support on 1300 00 TYRO (8976).
3.2 Tyro App
The Tyro App enables you can stay on top of business
with real-time EFTPOS data, letting you access hourly
transaction reports for each of your locations, check
Tyro Service Status, and access Tyro Help. If you
haven’t already, download the Tyro App from Google
Play or the App Store.
Your credentials for the Tyro App are the same as the
Tyro Portal. If you do not have your credentials - please
contact Customer Support on
1300 00 TYRO (8976).
3.3 Tyro Service Status
At status.tyro.com, you can see our systems’ real-time
status and opt-in to notifications for systems, including
transaction processing, EFTPOS machine connectivity,
and the Tyro Portal.
3. Other Products available to you

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4. Support and care
For any issues, please call our 24/7 Australian support team at 1300 00 TYRO (8976) or email [email protected].
4.1 Cleaning your Tyro Go
It's essential to regularly clean your Tyro Go
to protect it from dirt and damages.
To do this:
• Use the same cleaning agents you would
use to clean a laptop or smartphone, e.g. only
a solution of 70%-75% ethanol with water
• Do NOT spray household cleaners or surface
disinfectants directly on your Tyro Go, and
do not use solvents like acetone, white spirits,
or isopropanol
• Apply the 70%-75% ethanol with water to a
cloth, gently rub the exterior of your Tyro Go
• Aim to clean your Tyro Go daily.
If your reader gets a significant amount of
use, you should consider cleaning it multiple
times per day
4.2 Lost or stolen Tyro Go
If your Tyro Go is lost or stolen, please call the Tyro Customer Support team at 1300 00 TYRO (8976)
immediately for remote deactivation. Acting promptly will help to reduce any potential for fraud.
4.3 Damage to your Tyro Go
If your Tyro Go becomes damaged in any way, please call the Customer Support team immediately
for assistance.
4.4 End of service
If you choose to end your Tyro Go service, please let the Customer Support team know as soon as possible,
so they can remotely deactivate your reader and your account. After deactivation, the reader will no longer be
available for transactions.
Tip:
Keep a bottle of hand sanitiser near your Tyro Go and
encourage anyone that needs to touch the reader to
please sanitise their hands first.

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5. Frequently asked questions
5.1 How do I check the battery level of my Tyro Go?
You can find the battery level from the reader settings. To view, click the reader icon at the top right
corner of the Tyro Go App.
5.2 How frequent should I charge my Tyro Go?
Tyro Go uses a lithium-polymer battery, and charging frequency depends on your usage. It is advisable
to keep your reader sufficiently charged when taking payments to avoid disruptions. You may experience
disconnection issues when the battery level drops below 20%.
The reader can still be in use while charging.
5.3 Can I perform a transaction while offline?
Offline transactions are not permitted.
The smart device you use for the Tyro Go App must have an internet connection - either a mobile (3G, 4G, or 5G)
or a Wi-Fi connection.
In addition, your Tyro Go must be connected to the smart device via Bluetooth.
5.4 How do I check the connectivity of my Tyro Go to the Tyro Go App?
When your Tyro Go is paired to the Tyro Go App, the reader indicator on the app screen will display in green.
Otherwise, to pair your Tyro Go:
• Enable Bluetooth in the mobile device settings
• On the app, select the “Reader settings” icon on the top of the screen
• Select “Connect to reader” to pair the reader, matching with the serial number displayed at the
back label of the device
• Once paired, the reader indicator on the Tyro Go App screen will display in green
5.5 Why are my login attempts unsuccessful?
• The User ID or User PIN could be incorrect
• There could be an error in the connection
• A user account is suspended or has been inactive. Please contact Customer Support on 1300 00 TYRO
5.6 What if I forgot my user PIN?
Select “Forgot user PIN” on the login page.
Enter the user ID and email address to receive
instructions to reset your PIN.
5.7 When will card PIN verification be prompted during a transaction?
For contactless transactions, PIN verification will be prompted if the sales amount exceeds $200 AUD.
Any transaction made via chip payments will prompt PIN verification.

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5.8 What if I lose my Tyro Go or smartphone? Will my account be at risk?
Kindly report the loss to Tyro Customer Support on 1300 00 TYRO as soon as possible so we can lock the account.
5.9 What if my transaction was interrupted, or I’m not sure if the transaction was completed?
Before performing another transaction, navigate to “Sales history” to search for the transaction.
All non-settled transactions, including refunded transactions displayed in “Sales history”, are approved and
successful transactions. Settlement time is 5 am, after which the history will be cleared from the transaction list.
If your transaction is not listed before the 5 am settlement time, then the transaction did not occur, and you can
request to perform the transaction over again.
5.10 What if my transactions are not in "Sales history?"
All transactions displayed in “Sales history” are approved transactions (not settled) and refunded transactions.
If the transaction is not displayed, the transaction was not successful, or the transaction has already been settled.
Settlement time is 5 am, after which the history will be cleared.
5.11 What if I drop my Tyro Go?
Your Tyro Go might not work if it is damaged. Kindly reach out to Tyro Customer Support for assistance.
5.12 What if I try and open my Tyro Go?
Do not open your Tyro Go. For your protection, your reader has an auto-wipe feature that stops it from
working when someone tries to tamper with it. Kindly reach out to Tyro Customer Support for assistance.

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6. Troubleshooting
Error Code Display Message Description
2002 Session is expired Error session timeout
3011 You have exceeded a maximum number of attempts.
Please contact Tyro
Mobile user account is
blocked/suspended
3020 Please activate account using another phone/device Business’ phone/device does
not match
5010 Mobile user account is blocked/suspended Business’ phone/device does
not match
5110 Unable to continue transaction. Please try again Error during payment
transaction. ID out of sync
5120 Unable to process payment. Please try again later. If the
problem persists, please contact Tyro
The batch has failed, or is
unsuccessful
7005 An error has occurred. Please remove the card and try again Card cannot be detected
7056 Transaction failed Transaction amount exceeded
limit
9001 Error detected while processing card Invalid card (ie. ATM and other
chip-based Smart Card)
6.1 My Tyro Go keeps disconnecting. Why?
Try these troubleshooting steps:
• Close and reopen the Tyro Go App on your device
• Ensure the app software is current
• Turn on Bluetooth from your smart device settings
• Ensure your Tyro Go is within 10 metres of your smart device
• Check that your Tyro Go has adequate battery power
• Restart your smart device
• Restart your Tyro Go
• Move your Tyro Go away from common sources of Bluetooth interference such as
microwave ovens, poorly shielded power lines, 4GHz cordless telephones, or Wi-Fi speakers
• If you are using an Android device, clear the Bluetooth cache
• If using an Apple device, see Apple’s article on Bluetooth interference for additional information
6.2 How do I restart my Tyro Go?
Hold in the power button momentarily until you hear a series of descending tones.
To turn it back on again, hold in the power button until you hear ascending tones.
6.3 My Tyro Go won't charge
• Plug the charging cable into another USB port
• Force shut down of your Tyro Go by holding in the power button
If you are still having problems, contact Customer Support.
6.4 Error Codes
The following are error codes you may experience on the Tyro Go App:
In the unfortunate situation your reader is damaged and needs to be returned,
please call Customer Support on 1300 00 TYRO,
available 24/7, 365 days a year

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7. Cautions
• Do not switch apps when taking payments. Allow the transaction to process completely before
switching or closing the Tyro Go App
• Do not use while operating a vehicle
• Do not leave in a vehicle in extreme heat
• Do not drop, knock, or shake your Tyro Go. Rough handling could break internal circuit boards
and mechanics
• Do not expose your Tyro Go to rain or spilled beverages
• Avoid contact with other metal objects (e.g., keys/coins in pocket) to avoid unsightly scratches.
• Avoid activating buttons with long, pointed fingernails
• Avoid charging the battery in intense heat or extremely cold environments. The battery has its
optimum performance at an ambient temperature of -10°C to +40°C
• Store your Tyro Go in a cool, dry place. If in long term storage, ensure the battery is fully charged
before storage. Check the battery level periodically and recharge every six months to avoid damage
to the device or battery
• Do not disassemble your Tyro Go or accessories. If service or repair is required, contact Customer
Support to organise for the device to be returned. If the device is disassembled, this
will void the warranty and will render the device inoperable
8. Tampering and safe disposal
Ensuring you’re protected
The PCI Security Standards Council requires that all companies and personnel taking in-person payments
or physically interacting with a payment card, must be trained to protect card payment devices.
To protect your business and customers from fraud, we advise the following steps:
1. Maintain an inventory
When you receive a new Tyro Go, make a list of your device’s model and serial number, and keep it in a safe place.
Make a diary note to regularly check your device against this list for any evidence of substitution.
2. Safeguard against tampering
Each Tyro Go ships with a unique software key that allows only authorised customers to use it. That key is
automatically wiped when the reader is tampered with (someone tries to open and disassemble the reader)
or broken (cannot accept payments anymore). If tampered with, the first and second LEDs on the left of the
reader will flash red continuously.
Even with this key, we do recommend other actions to stay on top of fraud.
When unattended, specifically out of business hours, ensure the reader is stored safely to avoid theft and
manipulation, and check the reader each day for any signs of tampering.
During regular business hours, inspect your reader from time to time. Specifically, look for unauthorised changes
to the device, including new or frayed stickers, broken seals, a change in look or colour of your reader, damage to
the device - especially around the seams, or any damage to cables or other materials that could mask damage.
If you suspect tampering of your device, suspect unusual login activity, or if your device has gone missing –
please contact Tyro Customer Support immediately on 1300 00 TYRO.
To safely return your Tyro Go
If you need to return your Tyro Go for any reason, please call Tyro Customer Support 24/7, and they will
instruct you on how to return your device safely and securely to Tyro.
Please note: Tyro will never send someone to service devices on-site.
For more security information, please refer to www.tyro.com/security.

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9. Other things you should know
9.1 Devices supported
Please refer to the Apple App Store or Google Play for supported devices and supported OS software versions.
9.2 Accessories
Use only the approved charging cable.
9.3 Updating your Tyro Go App software
Depending on the settings on your smart device, software updates will be applied automatically or manually.
We encourage you to keep your app up-to-date for the best experience.
9.4 Updating your Tyro Go firmware
When your Tyro Go requires an update to its firmware, you will be notified in the app.
Firmware updates are mandatory and cannot be paused.
The Tyro Go App will download the latest reader firmware and then apply the update to the reader. When the
update has finished, the reader will restart automatically.
In all situations, please follow the instructions on the Tyro Go App.
To see what firmware version is currently running on your Tyro Go, from the home screen:
• Select “more” on the bottom right
• Select “Reader settings”
Your “Reader version” will be listed.
9.5 Status LEDs
The LEDs on your Tyro Go will illuminate from time to time. Some of the patterns are standard operating patterns,
while others may indicate an error.
Please see below:
LED Indication Description
No LEDs illuminated The device is off
The first LED is flashing red The device has been turned on
The second LED is solid red The device battery is charging
The first LED is solid white The device is in normal operating mode
All four LEDs are flashing white in
sequence
The device is waiting for Bluetooth
pairing
The fourth LED is flashing red Bluetooth is connected
The first and second LEDs are flashing red The device may have been tampered
with*
All four LEDs are flashing red Device error
tes a tampered state or device error, please call Customer Support 24/7 at 1300 108 976.
10. Warranty
Your Tyro Go comes with 12 months warranty.
Contact our Customer Support for any concerns at 1300 00 TYRO.
Thank you for transacting with Tyro

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App Store is a service mark of Apple Inc., registered in the U.S. and other countries.
Google Pay, Google Play and the Google Pay and Google Play logos are trademarks of Google LLC.
Tyro Payments Limited ACN 103 575 042 AFSL 471951. You can contact Tyro on 1300 00 TYRO (8976) or at
tyro.com/support/ and access Tyro’s dispute resolution process at tyro.com/complaint-resolution-process/.
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