Tyro Go User manual

User guide
Tyro Go EFTPOS reader

Welcome to your new
Tyro Go EFTPOS reader
1. Quick start 3
1.1 Download the Tyro Go EFTPOS reader App (Tyro Go App) 3
1.2 Log into the Tyro Go App 3
1.3 Charge your device 3
1.4 Pair the app with your Tyro Go 3
1.5 Perform a test transaction 3
2. Getting started 4
2.1 What's in the box? 4
2.2 Get the Tyro Go App 4
2.3 Get to know the Tyro Go App 4
2.4 Get to know your Tyro Go 4
2.5 Log into the Tyro Go App 5
2.6 Pairing your Tyro Go 5
2.7 Connecting your Tyro Go to an additional smart device 5
2.8 Charging your Tyro Go 6
2.9 Typical tasks on Tyro Go 7
2.9.1 Accepting card payments 7
2.9.2 Issuing an email receipt 8
2.9.3 Resending an email receipt 8
2.9.4 Refunding a transaction 9
2.9.5 Viewing transaction history 11
3. Other products available to you 12
3.1 Tyro Portal 12
3.2 Tyro App 12
3.3 Tyro Service Status 12
4. Support and care 13
4.1 Cleaning your Tyro Go 13
4.2 Lost or stolen Tyro Go 13
4.3 Damage to your Tyro Go 13
4.4 End of service 13
5. Frequently asked questions 14
5.1 How do I check the battery level of my Tyro Go? 14
5.2 How frequently should I charge my Tyro Go? 14
5.3 Can I perform a transaction while offline? 14
5.4 How do I check the connectivity of my Tyro Go to the Tyro Go App? 14
5.5 Why are my login attempts unsuccessful? 14
5.6 What if I forgot my user PIN? 14
5.7 When will card PIN verification be prompted during a transaction? 14
5.8 What if I lose my Tyro Go or smartphone? Will my account be at risk? 15
5.9 What if my transaction was interrupted, or I’m not sure if the transaction was completed? 15
5.10 What if my transactions are not in "Sales history?" 15
5.11 What if I drop my Tyro Go? 15
5.12 What if I try and open my Tyro Go? 15
6. Troubleshooting 16
6.1 My Tyro Go keeps disconnecting. Why? 16
6.2 How do I restart my Tyro Go? 16
6.3 My Tyro Go won’t charge 16
6.4 Error Codes 16
7. Cautions 17
8. Tampering and safe disposal 17
9. Other things you should know 18
9.1 Devices supported 18
9.2 Accessories 18
9.3 Updating the Tyro Go App software 18
9.4 Updating your Tyro Go EFTPOS reader firmware 18
9.5 Status LEDs 18
10. Warranty 18

Tyro Go EFTPOS reader user guide 3
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1. Quick Start
1.1 Download the Tyro Go EFTPOS reader App (Tyro Go App)
On your chosen device (smartphone or tablet), download the Tyro Go App
from the App Store or Google PlayTM.
Please refer to the App Store or Google Play for supported devices and
software versions.
Download
1.2 Log into the Tyro Go App
Administrators on your account have been sent an email with a temporary PIN for the Tyro Go App. If you
have not received an email by the time you receive your Tyro Go or cannot find the email, call Customer
Support on 1300 00 TYRO (8976) to resend the credentials.
Once you have retrieved those details and have downloaded the app, log in with your User ID and
temporary PIN then create a new PIN.
Login
1.3 Charge your device
Fully charge your Tyro Go before first use. To check that it is fully charged, check the
Tyro Go App after pairing with your reader. You can pair to your reader while it is charging.
Charge
1.4 Pair the app with your Tyro Go
1. Switch on your Tyro Go using the power button, keeping it close to your smart device.
2. On your smart device, access settings and enable all of the following:
a. Bluetooth connectivity
b. Location services
c. Wi-Fi or mobile network (3G, 4G, or 5G)
3. Log into the Tyro Go App using your credentials.
4. Press the “Reader” icon at the top right corner of the Tyro Go App.
5. Select “Connect reader” and manually pair to your Tyro Go by selecting “Connect manually”
and matching the serial number at the back of the reader to the list of available Bluetooth devices.
Alternatively, you can scan the barcode on the back of the reader with the Tyro Go App.
6. You should see a message “Reader is connected” when successfully paired.
Connect
1.5 Perform a test transaction
1. From within the Tyro Go App, select the wallet icon to find the Payment page, which
also is on the home screen.
2. At the payment page, select the Card payment button.
3. Enter the sales amount, noting that a decimal is not required.
4. If desired, enter a sale description by selecting the “add note” icon on the top right and
selecting “Done”.
5. On the Payment confirmation page, confirm the payment by selecting “Confirm”.
6. Allow the customer to tap their contactless card on your Tyro Go. Alternatively, the customer
can insert their card into the reader chip slot.
7. The customer is required to enter their PIN into the Tyro Go App if:
a. The contactless transaction exceeds AU$200, or
b. A chip payment is made
8. Once the card is tapped or inserted, a beep sound is emitted, and the LED indicator on your
Tyro Go will light up. The branding of the card scheme will appear on the mobile or tablet screen,
which indicates payment is processing and authorising.
9. Upon successful authorisation, an e-receipt page will appear.
10. Allow the customer to enter their email address to issue an e-receipt.
11. Proceed by selecting "Send Receipt". Alternatively, select "Skip" if the customer does not
wish to receive an e-receipt.
12. The payment transaction is now complete.
Test

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2. Getting started
Tyro Go is an EFTPOS card reader that will enable you to accept card transactions using your smart device. Connected
via Bluetooth to the Tyro Go App, the Tyro Go is a sleek, pocket-friendly mobile device that allows you to take payments,
make refunds and review the day’s transactions.
Tyro Go requires the Tyro Go App to operate.
2.1 What's in the box?
Alongside a Tyro Go EFTPOS reader quick start guide, you will find:
If any of the items are missing, please contact Customer Support on 1300 00 TYRO (8976).
Tyro Go EFTPOS reader Ways to pay stickers,
to display the payment
schemes you accept
1
2
3
4
5
6
On/Off button
Micro USB port
Button for Bluetooth
pairing*
LED indicator
Contactless reader
Opening for inserting
a credit or debit card
6
5
4
321
6
5
4
321
*Not in use. We’ve made Bluetooth pairing
easy by enabling it as soon as the device
is switched on.
USB Charging cable
2.2 Get the Tyro Go App
Search “Tyro Go” and download the app from the App Store or Google Play.
Supported devices and operating system versions are found on the respective
App Store or Google Play.
2.3 Get to know the Tyro Go App 2.4 Get to know your Tyro Go
1
Payment
Reader Internet
Hello, Happy Business
Card payment
One time payment
More option
Payment
acceptance
page
Transaction history
Settings
Initiate card or
mobile payments
Internet/Reader
Registered trading name
Green indicator: Connected
Grey indicator: Disconnected
2
3
4
5
6
10:00 4G
6
5
4
321

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2.5 Log into the Tyro Go App
If this is the first time you are logging into the app, authorised Signatories on
your account have been sent an email with a temporary PIN for the app. If you
haven't received the email by the time you receive your Tyro Go or can't find the
email, call Customer Support on 1300 00 TYRO.
Once you have retrieved those details and have downloaded the app, log in,
and set a new PIN.
Setting a PIN
• For first-time users, you will be asked to set a new PIN
• Enter a 6-digit PIN and confirm
• Set and memorise a PIN that is not easy to guess (birth date, postcode, etc)
• Additionally, sequential numbers (123456) and repetitive patterns (001100,
123123) are not permitted and will be rejected as a valid PIN
2.6 Pairing your Tyro Go
• Switch on your Tyro Go, keeping it close to
your smart device
• On the smart device, access settings to enable:
• Bluetooth connectivity
• Location services
• Wi-Fi or mobile network
• Access and log into the Tyro Go App with your
credentials
• Select the "Reader“ icon at the top right
corner
• Select "Connect to reader" and pair by:
• Matching the serial number at the back
of your Tyro Go to the list of available
Bluetooth devices;
• Scanning the serial number on the
back of your Tyro Go using your smart
device camera
Tip: Keep your Tyro Go within 10m of
your smart device.
When your Tyro Go has successfully
paired, the reader icon on the homepage
will indicate a green dot.
Matching the
serial number
Scanning the
serial number
2.7 Connecting your Tyro Go to an additional smart device
To pair a new smart device to your Tyro Go, repeat the steps above.
Only one smart device can pair with the reader at a time.

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Payment
Reader Internet
Hello, Happy Business
Card payment
One time payment
More option
10:00 4G
2.8 Charging your Tyro Go
Using the supplied USB charging cable, plug the cable into the port on your
Tyro Go, and the other end into a powered USB port.
When charging, the green LED light will blink. The green light will stop flashing
when your Tyro Go is fully charged. Charging times vary depending on usage
since the last charge, but it should take no more than two hours to charge if
not in use.
You can use Tyro Go while charging.
A fully charged battery can last for 8 hours with regular usage and 24 hours
if the reader is idle. Tyro Go will disconnect from the app and shut off after
2-3 minutes of inactivity.

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After confirming the payment amount, the contactless icon and contactless
payments indicator will illuminate on your Tyro Go, indicating that it is ready to
accept a card or device payment.
Follow the instructions to insert or tap the card.
2.9 Typical tasks on Tyro Go
2.9.1 Accepting card payments
Taking payment is straightforward. Note that your Tyro Go must be paired to your smart device, and
your smart device must have an internet connection to begin the process of taking a payment.
As soon as you open the Tyro Go App, it will automatically pair to your Tyro Go if paired previously.
At the payment page,
select the Payment icon
Enter the sales amount.
Note that a decimal is not required.
Optional: Enter the sale description if you
prefer by selecting the “add note” icon
on the top right.
Confirm the
payment amount
Allow the customer to tap their contactless card or mobile device on the
Tyro Go. Alternatively, the customer can insert their card into the chip slot.
Note: Tyro Go only supports contactless and chip-based payments.
Magnetic stripe (card swipe) is not supported.
The customer may be required to enter a PIN if:
• the contactless transaction exceeds AU$200; or
• a chip payment is made
Important: As the business operator, you should provide adequate privacy for
the cardholder to enter their PIN. In addition, you should remind the cardholder
to cover the screen when entering their PIN to protect their confidentiality.
Once the card has been tapped and the PIN successfully entered (if required),
the Tyro Go will release a beep sound, and the LED indicator will light up.
The Tyro Go App will display the logo for the card used for the transaction,
e.g. Visa, and then attempt to authorise the transaction.

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2.9.2 Issuing an email receipt
Upon successful authorisation, the e-receipt
screen will appear.
Allow the customer to enter their email address
to issue an electronic receipt.
Proceed by selecting “Send receipt”.
Alternatively, select “Skip it” if the customer
does not wish to receive an electronic receipt.
The payment transaction is complete.
If requested, the customer will receive an email with
the pdf receipt attached to it.
The email will show your business trading name
on the top, and some details of the transaction.
More details of the transaction will be attached
via a pdf.
2.9.3 Resending an email receipt
If the customer wants their receipt to be sent to them again, simply find the transaction in the completed
transaction list and resend.
Note: only transactions that have not been settled will appear in the transaction list. Transactions are
settled typically at 5am the next business day, after which they will no longer be listed in the app.
Find the appropriate
transaction
Enter the email address of the cardholder.
Select “Resend e-receipt”
The receipt will
be sent

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2.9.4 Refunding a transaction
To process a refund:
On the payment screen, select
“More options” at the bottom
Enter your PIN to start
the refund process
Enter the refund amount
Select “Continue”
And then select “Confirm”
to continue the refund
Allow the customer to insert
their card into the reader

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Upon successful completion, the e-receipt page will be presented.
Allow the customer to enter their email address to issue the e-receipt.
Proceed by selecting “Send receipt”.
Alternatively, select “Skip it” if the customer does not wish to
receive an e-receipt.
The refund transaction is complete.
You can now send the refund receipt to the cardholder
if they would like a receipt.
If requested, an email will be sent to the cardholder
with the receipt attached.
The email will have your business name in the header
and the details of the refund.