UCam247 NV808 Manual
How to Setup, Use and Troubleshoot the UCam247 WiFi Cloud NVR
Note: This is a general guide for initial setup and use.
For detailed help please refer to the resource links below.
BEFORE YOU READ THE TEXT GUIDE BELOW WE RECOMMEND VIEWING
THE STEP-BY-STEP VIDEO GUIDE ON HOW TO SETUP THE NVR:
https://vimeo.com/1815 495
Step-By-Step Guides & Knowledge base
www.ucam247.com/technical-help-and-support
Tailored Help & Advice
Setting up Your NVR
1. DO NOT power on the NVR yet. Insert your mi ro SD ard (purchased
separately) into the slot on the side o the NVR. Push till 'clicked' into place.
2. Insert the Ethernet cable into the NVR and connect to a spare port on your
broadband router (not your computer).
3. Now connect the power cable. Wait two minutes or the NVR to start up ully.
4. I you have a Windows omputer, open a web browser (Fire ox, Chrome or
Edge) and in the web address bar type in //NV808/ then the enter/return key. This
will take you directly to the NVR's admin interfa e.
I you are using a Ma , mobile or tablet then do the ollowing instead:
a) From your mobile/tablet app store download a ree app called Fing
b) Run Fing and make a note o the IP address shown next to NV808
c) Type the IP address into your web browser. E.g. i the IP address shows as
192.168.0.44 then type into your browser http://192.168.0.44 and enter/return.
5. Click Setting and enter the de ault username (admin) and password (admin).
Both should be in lower ase.
6. You now have 2 ways to get the NVR to work over WiFi:
a) Press the WPS button on your router or 5 seconds till it lashes. Now press the
WPS button on your NVR or 5 seconds only. Wait or a couple o minutes and the
NVR should sync over WiFi.
b) Alternatively, in the NVR admin inter ace click Setting and go to Network >
Wireless Setup. Using Sear h select your network (SSID) rom the list and click
OK. Enter your WiFi (WEP or WPA) key/pasword. Click Apply. You can then
press Test to veri y the WiFi details have taken correctly.
Power o the NVR, then remove the Ethernet cable. Power on the NVR again and
wait a couple o minutes or it to connect over WiFi.
8. Repeat steps 4 and 5 to veri y the NVR is online again, as the IP address may
have changed a ter reboot to WiFi.
Set the NVR details in your camera(s)
1. Login to your camera's admin Setting page. I you are unsure how re er to
http://www.ucam247.com/knowledge-base/48
2. Go to Storage > Storage Setup and complete as per the example below:
NAS remote path: Enter the path o your NV808 NVR box (i.e. //ip-address/nvr). I
you've orgotten the IP address, you will ind the details on the irst page when you
login to your NVR's admin inter ace. Re er to NVR Setup section in this manual i you
need a re resher on how to access it.
Be sure to enter the NAS path with // at the start and /nvr at the end. So, or example,
i the IP address o the NVR is 192.168.0.44 then the path MUST be entered as:
//192.168.0.44/nvr
Store dire tory: Enter a single word name, e.g. outdoorcamera, etc. This is the
name given to the older on the NVR where clips rom this camera will be stored. Use
letters and/or numbers only - do not use spe ial hara ters or leave any gaps in
the name.
Click Apply when ready. Within two minutes the older will auto create on the NVR.
3. Now go to Task > Task Management and tick the box marked Re ord to storage
on Alarm. Click Apply.
NB: Do not enable too many tasks as that will slow down and even stop recordings.
4. I you need you can now ine tune the motion sensitivity rom Task > Motion
Dete tion. Be sure to click Apply a ter making any changes.
NB: The size o the video clip and the speed o the broadband connection on
the device you are viewing rom will a ect the quality and speed o playback.
For best results ensure you are on WiFi and use the PC/Mac method
(see next page) or smoother video playback.
Playback on Mobile/Tablet
Viewing re ordings from a mobile/tablet
1) Open the UCam247Live app
2) Select Videos and Photos tab
3) Tap semi ir le with left arrow
next to your camera
4) Tap SD icon
5) Wait or the video clips list to load
(Failed to load? Try again rom step 4)
6) Tap a clip to play
Video playback on a PC/Mac
Viewing lips on a Windows PC/Ma
1) Go to the NVR's admin inter ace in your web browser. Re er to steps (4) and
(5) o NVR Setup ( irst part o this manual) i you are unsure how to do this.
2) In the Setting area click the Browse tab to display the store directory or
your camera(s).
3) Click the desired older to list the clips
4) You can now Download and view in your media player or click Play to play in
your browser (Adobe Flash plugin required).
I your PC does not download when your click the Download button, right click
your mouse or trackpad pointer over the Download link and select 'Save As...' to
save the ile to your desktop.
Once saved to your PC you can play back the ile in a media player on your PC.
The iles are saved in .mov ormat, most players can play this back however i
your PC cannot I recommend you check out VLC player at
http://www.videolan.org/
Troubleshooting & Tips
Why is the NVR not re ording?
Reasons: Apart rom ensuring you have entered the NAS remote path into your camera(s) correctly the
problem may be with the micro SD card. Or some setting is incorrect either in the NVR or in your camera.
Resolution: Ensure the SD card is inserted and clicked into place. Has the SD card been ormatted or the
NVR? Access the NVR admin inter ace and go to
Storage > Format SD Card. Click the ormat button and wait or ormat to complete.
Check that you have entered the NAS path correctly. Re er back to the “Set the NVR details in your
camera(s)” section in this manual.
Still no luck? Try a router reboot, simply power your router o or ten minutes then power it back on again.
A ter the reboot is complete try triggering some recordings to the NVR by moving around in ront o the
camera.
I still nothing check that you have got task 9 "record to storage on alarm" enabled in the camera's Task
Management page. Make sure that only one o the “to storage” options are ticked on this page.
Why has the NVR stopped re ording?
Reasons The IP address o the NVR may have changed. This is controlled by your router - the NVR may get
assigned a di erent IP address rom time to time or various reasons e.g. router reboot, NVR gets rebooted
a ter a power cut, etc.
Resolution: Just check the IP address o the NVR again using the methods described in NVR Setup section
and update the same in your camera(s) by ollowing the Set the NVR details in your amera(s) section. Be
sure to click Apply a ter making any changes.
Why is playba k not smooth or slow at times?
Reasons: The playback o clips relies on the upload speed o the broadband where your NVR is located and
the download speed o the connection where you are viewing. As this can vary playback quality will also vary.
Playback will also be slower on mobile devices than a PC or laptop.
Resolution: You can't a ect the upload speed o the broadband where the NVR is but you should try and get
the best possible connection where you are viewing rom. Viewing over WiFi will be better than when viewing
over 3G/4G.
Playback o video will also be a ected by:
–The quality o the micro SD card you are using so be sure to use the astest one you can get.
–Whether a video ile is being recorded to the card at the same time you are attempting to play back a
recording o it as an SD card will slow down when iles are being read and written to it simultaneously.
Why do I get 'Get storage file list failed' message in the app?
Reasons: I your NVR has thousands o clips recorded then there may be times when the app is unable to
load the list in one go and timeout. I you have a slow Internet connection it will also cause the list to timeout.
Resolution: Simply go back a step and click the SD tab again and wait or the list to load. Repeat the process
i needed, as it can take a couple o attempts i your Internet is slow or you are trying to view on a mobile
device.
I the troubleshooting tips have not helped resolve your issue(s) you may ind a quick visit to our Knowledge
Base at http://www.ucam247.com/knowledge-base/ may be use ul to you.
I a ter that you still need help, please email [email protected] with details o the problem(s) and also
include the ollowing screenshots:
From the NVRs web inter ace: System page
From the cameras inter ace: System page, Storage Setup, Task Management and Motion Detection.
We hope you enjoy using your UCam247 cameras and NVR but i you should need any help please do get in
touch using the email address above as we are keen as you are to help you get the most out o them!
Table of contents
