Ultra electronics ID Card Printer User manual

User Manual
Document No 1219 Issue 3.08 - 17
/
06
/
2013

ID Card Printer – User Manual
ID Card Printer – User Manual
- 2 -
CONTENTS
Safety Instructions: ............................................................................................................................................................- 3 -
Printer installation ..............................................................................................................................................................- 4 -
Unpacking..............................................................................................................................................................................- 4 -
IMPORTANT – do not connect USB yet................................................................................................................................- 5 -
Printer location requirements:................................................................................................................................................- 5 -
Hopper & Stacker...................................................................................................................................................................- 6 -
Prepare the cleaning roller.....................................................................................................................................................- 6 -
Install the dye film..................................................................................................................................................................- 7 -
Connect the power supply .....................................................................................................................................................- 7 -
Load the Driver CD in to your PC..........................................................................................................................................- 8 -
Using your ID Card printer.................................................................................................................................................- 9 -
Printer parts ...........................................................................................................................................................................- 9 -
Front display panel...............................................................................................................................................................- 10 -
Off button .............................................................................................................................................................................- 10 -
Menu options .......................................................................................................................................................................- 11 -
Cleaning the rollers..............................................................................................................................................................- 12 -
Test card..............................................................................................................................................................................- 12 -
Info.......................................................................................................................................................................................- 12 -
Hand feed.............................................................................................................................................................................- 13 -
Advanced.............................................................................................................................................................................- 14 -
Choosing the right dye-film ribbon.................................................................................................................................- 15 -
Choosing the right cards .................................................................................................................................................- 16 -
Card material .......................................................................................................................................................................- 16 -
Card size..............................................................................................................................................................................- 16 -
Card thickness .....................................................................................................................................................................- 16 -
To obtain good quality prints the card must be:...................................................................................................................- 16 -
Printable area of the card.....................................................................................................................................................- 16 -
Using Magnetic stripe cards.................................................................................................................................................- 17 -
Using self-adhesive cards....................................................................................................................................................- 17 -
The Printer driver settings...............................................................................................................................................- 18 -
Caring for your printer......................................................................................................................................................- 19 -
Cleaning supplies.................................................................................................................................................................- 20 -
Cleaning the printer rollers with the Cleaning Card.............................................................................................................- 20 -
Replacing the cleaning roller................................................................................................................................................- 21 -
Cleaning the printhead using the Cleaning Pen ..................................................................................................................- 22 -
Upgrading to Ehternet Enabled Operation:....................................................................................................................- 23 -
Upgrading to Double Sided Printing Operation:............................................................................................................- 24 -
Available consumables....................................................................................................................................................- 25 -
Troubleshooting................................................................................................................................................................- 26 -

ID Card Printer – User Manual
ID Card Printer – User Manual
- 3 -
The information contained in this document is subject to change without notice.
Ultra Electronics Limited shall not be liable for errors contained herein or for incidental consequential damages in connection with the
furnishing, performance or use of this material.
This document contains proprietary information belonging to Ultra Electronics Limited and may not be wholly or partially copied, stored in
a data retrieval system, or used for any purpose other than that for which it was supplied, without the express written authority of Ultra
Electronics Limited. All rights are reserved.
The HoloKote feature is protected by US PATENT No: 5,990,918 and by EUROPEAN PATENT SPECIFICATION EP 0 817 726 B1.
Microsoft and Windows 2000, XP and Windows 7 are trademarks of Microsoft Corporation.
Copyright © 2010 Ultra Electronics Limited.
SAFETY INSTRUCTIONS:
To prevent electric shock do not remove covers.
Do not attempt to service the printer yourself.
There are no user serviceable parts inside. In the event of malfunction, refer servicing to your printer’s supplier.
Use only a power source within the limits marked on the bottom panel.
Take care not to spill any liquid on the printer.
Ensure that the power supply cord is not longer than 2 metres in length and includes a properly grounded connection.
If using this printer in Germany:
To provide adequate short-circuit protection and over-current protection for this printer, the building installation must be
protected by a 16 Amp circuit breaker.
Bei Anschluß des Druckers an die Stromversorgung muß sichergestellt werden, daß die Gebäudeinstallation mit einem 16 A-
Überstromschalter abgesichert ist.
When handling the printer avoid touching the thermal printing edge of the thermal print head. Any grease and contamination will shorten
its life.
Before transporting the printer, remove the dye film & card hoppers and pack the printer in its original packaging.
FCC Declaration:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may
not cause harmful interference, and (2) this device must accept any interference received, including interference that may
cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.
NOTE: changes or modifications to this equipment without the express written authority of Ultra Electronics Limited could
void the user's authority to operate the equipment.
CCC Declaration:
声明
此为A级产品，在生活环境中，该产品可能会造成无线电干扰。在这种情况下，可
能需要用户对其干扰采取切实可行的措施。
WARNING:
This is a class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take
adequate measures.

ID Card Printer – User Manual
ID Card Printer – User Manual
- 4 -
PRINTER INSTALLATIONPRINTER INSTALLATION
Welcome
Thank you for choosing this ID Card Printer.
Before setting up your printer using the Driver CD–ROM, please follow the simple steps in this guide
on installing your printer. This guide helps you make your printing experience more enjoyable and
secure.
Please ensure you have all the items listed before you start installation.
UnpackingUnpacking
1. ID Card Printer
2. Hopper and Stacker
3. USB Cable 2m (Do not connect)
4. Power Adaptor & Leads
5. Driver CD-ROM
6. Cleaning Cards (2 T-cards)
7. Getting Started Guideide

ID Card Printer – User Manual
ID Card Printer – User Manual
- 5 -
It is important to install the printer’s Driver CDROM first, before connecting the USB cable between
your PC and ID Card Printer.
IMPORTANT – do not connect USB yet
Normal office environment with:
A properly grounded power supply
Ambient temperature +10 to 30OC (50 to 86OF)
Protection from direct sunlight and chemicals
Protection from abrupt temperature changes
Relative humidity 20 - 70%
Sufficient space for:
- opening the top cover
- cable access at the rear
Printer location requirements:

ID Card Printer – User Manual
ID Card Printer – User Manual
- 6 -
Hopper & Stacker
Open printer, then:
A. Remove the cardboard transit piece.
B. Peel off carefully the protective layer from the
cleaning roller.
C. The cleaning roller is blue and has a tacky
surface.
HOPPER: Insert the hopper into the aperture at the back of the printer
cards to ensure the cards are not sticking
re inserting into the hopper, and handle the
lly to keep the surfaces clean, as finger marks
e print quality.
STACKER: Insert the stacker into the
aperture in the front panel and click into
place. The stacker can hold up to 30, 20mil
to 40mil (0.51mm to 1.02mm) thick cards.
The printer can be operated without the
stacker.
and click into place.
Always fan the
together befo
cards carefu
can affect th
Prepare the cleaning roller

ID Card Printer – User Manual
ID Card Printer – User Manual
- 7 -
Install the dye film
• Remove the dye film its packaging.
• Place the loaded spool into the rear slots and
the take-up spool into the front slots.
• Close the printer.
Connect the power supply
Select the connector for your region and connect to power supply unit.
Plug in and connect to printer which will automatically switch on.
Display should show the model and “Soft button” options.
IMPORTANT: Please do not connect the USB until
the CDROM has been installed.

ID Card Printer – User Manual
ID Card Printer – User Manual
- 8 -
1. Load the driver CD ROM into the PC.
Note : If the CD does not run automatically, click the start button, then click on “run”. Type
“D:\autorun”, where D is the drive letter for your CD drive, then press the return key.
2. Now follow the on screen instructions to install the printer driver.
3. On completion of installation, connect your printer to the PC with the USB cable.
Now your ID Card Printer is ready to print.
Load the Driver CD in to your PC

ID Card Printer – User Manual
ID Card Printer – User Manual
- 9 -
USING YOUR ID CARD PRINTER
Printer parts
1. Lid opening latch
2. Thermal print head
3. Card cleaning roller
4. LCD display screen
5. Soft function buttons
6. Hand feed/cleaning card entry
7. 30 card capacity stacker
8. 100 card capacity hopper
9. USB port
10. DC power input
11. Ethernet Port
9
10
11
8
1
4
2
3
5
6
7

ID Card Printer – User Manual
ID Card Printer – User Manual
- 10 -
The front display panel has a text display and 2 push buttons. These buttons act as ‘soft’ buttons –
i.e. their function varies depending on the text displayed in the square brackets ( [_ _ _ _ ] )
immediately above each button.
The menu options for the soft buttons are explained in the following pages ………
Front display panel
Switches the printer OFF.
To switch the printer back ON again - press either button.
Off button
Hand Feed and Cleaning Card Slot
Soft Button Soft Button
Text Displa
y

ID Card Printer – User Manual
ID Card Printer – User Manual
- 11 -
Press the ‘Menu’ button ……
The first menu option will be
displayed.
Press the ‘Next’ button to step through
each option in the menu…
The following menu options will be displayed:
1of 6 – Clean rollers
2of 6 – Test card
3of 6 – Info ….
4of 6 – Hand Feed ...
5of 6 – Advanced …
6of 6 – Exit Menu
Options 1 to 5 are explained below:
Press [OK] to return to the main
screen.
Press [OK] to enter the
selected option.
Menu options

ID Card Printer – User Manual
ID Card Printer – User Manual
- 12 -
Clean rollers -
IMPORTANT: To prevent the cards slipping on the rollers during
printing, we recommend that you clean your printer using a cleaning
card each time you replace the dye-film.
Cleaning the rollers
For detailed instructions on how to clean your printer please turn to
pages 19 to 22
Test card - select [Ok] on this option if you wish to verify the
operation of the printer.
You will be asked to confirm that you wish to print a test card.
If you select [Yes], the printer will feed a card from the hopper and
print an internally generated test image on it.
Info… - this option provides you with information about the printer:-
Dye film type fitted & how much has been used, Firmware version, the
total number of cards printed and the printer’s serial number for
example.
Select [OK].
Step through
each option
using the [Next]
button.
To view an
option, press
[OK]
Then press
[Back] to return
to this menu
Press [OK] to return to the previous menu option
(Info…)
Test card
Info

ID Card Printer – User Manual
ID Card Printer – User Manual
- 13 -
This feature enables you to select whether cards should be fed into the printer
from the Card hopper (at the rear of the printer), or by hand (one-
at-a-time) from the front of the printer. There are 2 settings:-
Hand feed
[OFF] - This is the default setting. Cards will be fed
automatically from the card hopper.
[ON] – At the start of each print the printer will request
you to feed a card through the card feed slot in the front of
the printer.
Note: Cards will not be fed from the card hopper.
Once the desired mode is
selected, press the [Save]
button
Press the [Change] button
to toggle the mode between
[ON] and [OFF]
When Hand Feed mode is set to [ON] the printer will
prompt you when it is time to place a card through
the card feed slot in the front of the printer.
It will flash the display and show a text
message......

ID Card Printer – User Manual
ID Card Printer – User Manual
- 14 -
Advanced – this option currently contains a single item – Mag self
test. Other items may be added in the future.
Mag self test - select [Ok] on this option if you wish to
verify the magnetic encoding operation of the printer.
You will be asked to confirm that you wish to encode
and print a test card.
If you select [Yes], the printer will feed a card from the
hopper, encode the magnetic stripe and print an
internally generated test image on it.
Note: if your printer does not have a magnetic
encoder fitted it will be unable to conduct this
test, and will instead display the message :-
“Mag not fitted!”
Advanced
Press [OK] to return to the previous menu
option (Advanced)

ID Card Printer – User Manual
ID Card Printer – User Manual
- 15 -
CHOOSING THE RIGHT DYE-FILM RIBBON
The table below is a guide to selecting the best dye-film to use for any intended application.
Note:
300YMCKO dye-film is generally the appropriate choice for colour printing with both
single-sided and double-sided (duplex) printers.
250YMCKOK dye-film, for duplex models only, is more economic when printing in colour
on the front side and black on the rear.
1000K & 600KO dye-film – where cost is critical, monochrome printing is a fraction of the
cost of colour printing.
ID Card
Printer type Type of images you want to print Cards per ribbon
Ribbon
Panel
Layout
*
Part Number
2 digit
** = supplier
code
Single-sided
& Duplex Colour (1 side only) 300 (printing on 1 side only) YMCKO **300YMCKO
Single-sided
Monochrome:
Black
Red
Blue
Green
Gold
Silver
White
Scratch
1000 (printing on 1 side only) K
**1000K-n
(n = colour)
Single-sided Black + Overcoat 600 (printing on 1 side only) KO **600KO
Duplex Colour front &
Black back 250 (printing on 2 sides) YMCKOK **250YMCKOK
Duplex Colour front &
colour back 150 (printing on 2 sides) YMCKO **300YMCKO
* Ribbon Panel Layout Key: Y=yellow, M=magenta, C=cyan, K=resin, O=overcoat (No Colour)

ID Card Printer – User Manual
ID Card Printer – User M
- 16 -
CHOOSING THE RIGHT CARDS
Not all white plastic cards are the same. For best image quality always use high quality video grade
PVC cards.
Pure PVC card stock or laminated PVC/polyester cards are available. The latter are more durable and
better suited to heavy use and heat lamination when required. For access control and smart card
applications, your dealer should provide the appropriate type for direct to card printing.
For good consistent results, stick to a single variety of good quality cards, such as those available
from your ID Card Printer’s supplier.
Card material
CR80 (Standard) = 3.375” x 2.125” (86.5 mm wide x 53.98mm high).
Card size
CR79 = 3.03” x 2.051” (83.90 mm wide x 51.0 mm high).
anual
Minimum - 0.015” ( 0.38mm).
Standard - 0.030” ( 0.76mm).
Maximum - 0.040” ( 1.02mm).
Glossy white.
Free from dirt and grease.
Free from surface contamination.
Free from pits and bumps in the surface.
Free from burrs at the edge of the card.
Completely flat.
This ID Card Printer offers high quality edge
to edge (full bleed) printing.
Dye cut PVC cards typically have an edge
roll off (bevel) which can result in a fine
white line around the edge of full bleed
printed cards.
When setting up your card design using your graphics software on your PC, you should use a
maximum page size of 1016 pixels (3.45”/87.5mm) x 642 pixels (2.13”/54mm).
Card thickness
To obtain good quality prints the card must be:
85.6 mm
3.375 inches
1016
p
ixels
53.96 mm
2.125 inches
642
p
ixels
Printable area of the card

ID Card Printer – User Manual
ID Card Printer – User Manual
- 17 -
If you have a printer fitted with the optional magnetic encoding module, you can simultaneously print
and encode the magnetic stripe on the rear of a magnetic stripe card.
Using Magnetic stripe cards
The magnetic encoding module can encode
HiCo and LoCo type magnetic stripe cards
When loading magnetic stripe cards, make sure the
stripe is on the left and underneath when viewing from
the front of the printer.
Refer to your PC Badge printing application for instructions on
how to print and encode a magnetic stripe card.
We recommend only
Using self-adhesive cards
self adhesive cards supplied by Ultra Electronics via your ID Card Printer
supplier.
There are many different types of self-adhesive cards. Thorough investigation and testing has shown
that poorer quality or incorrect card types will cause problems in the printer. These problems range
from poor image quality; failure to feed from the card hopper; dye-film being cut and cards getting
jammed in the roller mechanism.

ID Card Printer – User Manual
ID Card Printer – User Manual
- 18 -
THE PRINTER DRIVER SETTINGS
To access the printer driver settings in Windows 2000 and XP:
1. Right mouse click on the ID Card
Printer’s driver and select the
“Printing Preferences…” option.
1. On the PC, go to “Start”
then “Printers and Faxes”
To access the printer driver settings in Windows Vista and 7:
Understanding each individual driver setting :
The printer driver contains a built-in help file (in HTML
format) – this file gives an excellent, clear explanation of
each driver setting.
To view the driver’s help file, go to the printer
preferences (as described above), and click on the “Help”
button in any of the tabs.
1. On the PC, go to the
Windows logo then
“Control Panel”
2. Select “Printers” 3. Right mouse click on
the ID Card Printer’s
driver and select the
“Printing
Preferences…” option.

ID Card Printer – User Manual
ID Card Printer – User Manual
- 19 -
CARING FOR YOUR PRINTER
CLEANING IS IMPORTANT!!
Printer care is an important factor of your printer’s good operation and longevity.
Maintaining a regular cleaning routine will give you optimum print quality and prevent
down time.
We recommend that you clean the rollers and print head each time you fit a new roll
of dye film.
CLEANING IS EASY AND INEXPENSIVE
If you have not already done so, order a cleaning kit - see the ‘Cleaning Supplies’ box on the
next page.
A clean printer produces better quality cards, as dust and dirt are not present when the card is
being printed.
A clean printer is much less likely to require factory maintenance, and the print head in your
printer will last for many years of normal use. Remember, particles of dirt can damage the
printhead.
A clean printer produces better quality magnetic encoding.
THE CLEANING ‘SYSTEM’
There are three main parts to your printer’s cleaning system:
1. Clean the rollers using the Cleaning Cards:
You use a Cleaning Card to remove dirt from the print path. This
should be used each time you replace your dye-film (every 250 to
300 prints). If you print only a few cards a day, we recommend
that you clean the printer more often.
2. Clean your PVC cards using the Cleaning Roller:
There is a disposable Cleaning Roller fitted inside the printer to remove dust &
debris from the surfaces of the PVC cards.
This will prolong the life of the printhead and will help maintain image quality.
It should be replaced every time you replace your dye-film. A replacement
Cleaning Roller is supplied free with every new roll of dye-film.
3. Clean the printhead using the Cleaning Pen:
There is also a Cleaning Pen, which is used to clean the printhead. We recommend you use this if
any lines are seen on printed cards.
To clean your printer, follow the three main steps on pages 20, 21, and 22.

ID Card Printer – User Manual
ID Card Printer – User Manual
- 20 -
Cleaning supplies
Two cleaning cards and a cleaning roller (sleeve & bar) are bundled with each new ID Card Printer.
You can also purchase additional cleaning kits, which include cleaning cards, rollers and pens:-
Cleaning Kit (10 cards, 1 pen) - Part number - 3633-0053
Cleaning Roller Kit (5 sleeves, 1 roller bar) - Part number - 3633-0054
To prevent the PVC cards slipping on the rollers during printing, we recommend that you
clean your printer using a cleaning card each time you replace the dye-film.
[Clean again?] – for maximum cleaning effect it is recommended that you turn the
cleaning card over and select [yes], then repeat step D.
B.[Remove the cards!] – lift out the (rear)
feed hopper and then press [Next].
And ……
Cleaning the printer rollers with the Cleaning Card
[Remove film] – open the lid and lift
out the dye film. Leave the lid open and
press [Next].
C.[Ready to clean?] - Take a new cleaning card
from its packaging and then press [Yes].
D.[Insert cleaning card into slot] – when prompted, place the
narrow end of the cleaning card into the front card feeder slot.
The card will automatically enter the printer and the rollers will be cleaned.
When the cleaning cycle is finished, the cleaning card will be ejected.
A.Select Menu option [1. Clean rollers],
press [Ok] and follow the on-screen
instructions:-