Ultra electronics Magicard Pronto User manual

User Manual
Document No: 689 Issue 2.02 - 06/2009

Ultra Electronics Ltd
Magicard Pronto User Manual
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CONTENTS
Safety Instructions..................................................................................................................................- 3 -
Printer installation ..................................................................................................................................- 4 -
Welcome to Magicard .....................................................................................................................- 4 -
Unpacking .......................................................................................................................................- 4 -
IMPORTANT – Do not connect USB yet ........................................................................................- 5 -
Printer location requirements:.........................................................................................................- 5 -
Prepare the Cleaning Roller ...........................................................................................................- 6 -
Install the Dye-Film .........................................................................................................................- 7 -
Connect the Power Supply .............................................................................................................- 7 -
Load the Driver CD in to your PC ...................................................................................................- 8 -
Using your PRONTO printer...................................................................................................................- 9 -
Printer Parts....................................................................................................................................- 9 -
Multi-coloured Button functions ....................................................................................................- 10 -
Powering ON.................................................................................................................................- 11 -
Powering OFF...............................................................................................................................- 11 -
Printing the ‘internal test pattern’ ..................................................................................................- 12 -
Feeding cards ...............................................................................................................................- 12 -
Removing printed cards................................................................................................................- 13 -
Cancelling a print job ....................................................................................................................- 13 -
Choosing the right dye-film .................................................................................................................- 14 -
Choosing the right cards .....................................................................................................................- 15 -
Card material ................................................................................................................................- 15 -
Card size.......................................................................................................................................- 15 -
Card thickness ..............................................................................................................................- 15 -
To obtain good quality prints the Card must be :..........................................................................- 15 -
Printable area of the Card.............................................................................................................- 15 -
Using Magnetic Stripe cards.........................................................................................................- 16 -
Using HoloPatch cards .................................................................................................................- 16 -
Using Self-Adhesive Cards...........................................................................................................- 16 -
Printer driver software (the ‘UltraDriver’) ...........................................................................................- 17 -
Installing the ‘UltraDriver’..............................................................................................................- 17 -
The Printer Driver settings ............................................................................................................- 19 -
Uninstalling the UltraDriver ...........................................................................................................- 20 -
Caring for your printer..........................................................................................................................- 21 -
Cleaning supplies..........................................................................................................................- 22 -
Cleaning the Printer Rollers with the Cleaning Card ....................................................................- 22 -
Replacing the Cleaning Roller ......................................................................................................- 23 -
Cleaning the printhead using the Cleaning Pen ...........................................................................- 24 -
Available consumables ........................................................................................................................- 25 -
Troubleshooting....................................................................................................................................- 26 -
Warranty information............................................................................................................................- 31 -
Contact us .............................................................................................................................................- 32 -
Contact us - Support ............................................................................................................................- 33 -

Ultra Electronics Ltd
Magicard Pronto User Manual
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The information contained in this document is subject to change without notice.
Ultra Electronics Limited shall not be liable for errors contained herein or for incidental consequential damages in
connection with the furnishing, performance or use of this material.
This document contains proprietary information belonging to Ultra Electronics Limited and may not be wholly or partially
copied, stored in a data retrieval system,or used for any purpose other than that for which it was supplied, without the
express written authority of Ultra Electronics Limited. All rights are reserved.
MAGICARD®, UltraCoverplus,, Holokote, Pronto, Ultra Shield is registered as a Trademark with the United States Patent
and Trademark Office, Reg. No. 2,197,276
The HoloKote feature of Magicard® Printers is protected by US PATENT No: 5,990,918 and by EUROPEAN PATENT
SPECIFICATION EP 0 817 726 B1.
Microsoft and Windows 2000, XP and Vista are trademarks of Microsoft Corporation.
Copyright © 2008 Ultra Electronics Limited.
SAFETY INSTRUCTIONS
To prevent electric shock, do not remove covers.
Do not attempt to service the Printer yourself.
There are no User serviceable parts inside. In the event of malfunction, refer servicing to your nearest MAGICARD®
Service Centre.
For safety reasons, your Printer should only be used with a Magicard supplied Power source.
Take care not to spill any liquid on the Printer.
Ensure that the Power Supply cable is not longer than 2 metres in length and includes a properly earthed connection.
When handling the Printer, avoid touching the thermal printing edge of the Print Head. Any grease and contamination will
shorten it’s life.
Before transporting the Printer, remove the Dye-Film & Card Hoppers and pack the Printer in it’s original packaging.
FCC DECLARATION
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.
NOTE: changes or modifications to this equipment without the express written authority of Ultra Electronics Limited could
void the user's authority to operate the equipment.
If using this printer in Germany :
To provide adequate short-circuit protection and over-current protection for this Printer, the building installation
must be protected by a 16 Amp Circuit Breaker.
Bei Anschluß des Druckers an die Stromversorgung muß sichergestellt werden, daß die Gebäudeinstallation mit
einem 16 A-Überstromschalter abgesichert ist.

Ultra Electronics Ltd
PRINTER INSTALLATION
Welcome to Magicard
Thank you for choosing the Magicard Pronto printer as your secure ID card Printer.
Before setting up your Pronto Printer using the Ultra Driver CD–ROM, please follow the simple steps in
this guide on installing your Printer. This guide helps you make your printing experience more
enjoyable and secure.
Unpacking
Please ensure you have all the items listed before you start installation.
1. Pronto Printer
2. USB Cable 2m (do not connect)
3. Multinational Power Adaptor
4. Ultra Driver CD-ROM
5. Cleaning Cards (2 T-cards)
2
Magicard Pronto User Manual
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3
5
4

Ultra Electronics Ltd
Magicard Pronto User Manual
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It is important to install the Ultra driver CD ROM first, before connecting the USB cable between your
PC and Pronto Printer.
IMPORTANT – Do not connect USB yet
Normal Office environment with :
 A properly earthed Power Supply
 Ambient temperature +10 to 30OC (50 to 86OF)
 Protection from direct sunlight and chemicals
 Protection from abrupt temperature changes
 Relative Humidity 20 - 70%
 Sufficient space for :
- Opening the top cover
- Cable access at the rear
Printer location requirements:

Ultra Electronics Ltd
Magicard Pronto User Manual
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Open the Printer, then :
Prepare the Cleaning Roller
1. Remove the Cleaning Cassette and
slide out the Spindle Bar.
2. Remove and discard the used Roller.
3. Place the new Roller into the Cleaning
Cassette and replace the Spindle Bar.
4. Pull the Paper Tab to remove the
protective covering on the new Roller.
5. Refit the Cleaning Cassette into the
Printer.

Ultra Electronics Ltd
Magicard Pronto User Manual
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Install the Dye-Film
• Remove the Dye-Film from it’s packaging.
• Place the loaded spool into the rear slots
and the take-up spool into the front slots.
• Close the Printer.
Connect the Power Supply
Select the correct adapter for your region and connect to Power Supply
unit. Plug in and connect to Printer (which will automatically switch on).
IMPORTANT : Do not connect the USB until the CD ROM has been
installed.

Ultra Electronics Ltd
Magicard Pronto User Manual
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1. Load the Driver CD ROM into the PC.
Note : If the CD does not run automatically, click the “start” button, then click on “run”. Type
“D:\autorun”, where D is the Drive letter for your CD Drive, then press the ‘Return’ key.
2. Now follow the on-screen instructions to install the Printer Driver.
3. When the installation is complete, connect your Pronto Printer to the PC via the USB cable (see
above).
Your Pronto is now ready to print.
Load the Driver CD in to your PCLoad the Driver CD in to your PC

Ultra Electronics Ltd
Magicard Pronto User Manual
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USING YOUR PRONTO PRINTER USING YOUR PRONTO PRINTER
Printer PartsPrinter Parts
1
1. Lid Latch
2. Thermal Print Head
3. Power Button (multi-coloured)
4. Hand feed/Cleaning Card entry slot
5. USB Port
6. DC Power input
2
3
5
6
4

Ultra Electronics Ltd
Magicard Pronto User Manual
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Multi-coloured Button functions
The Pronto is fitted with a multi-coloured Button to indicate the
various functions of the Printer.
T
hese functions are indicated below :
OFF
- Button not illuminated – the Printer is powered off.
RED
– Indicates an error condition. Read the displayed error
message from the PC screen (e.g. “out of Dye-Film”)
GREEN
– Indicates a ‘Ready’ condition - the Printer is ready to accept a
print job.
YELLOW
– Indicates the Printer is busy (such as file downloads, printing
etc.)
FLASHING YELLOW
– Indicates the Printer is waiting for a card to be fed into the
Card Feed Slot.
FLASHING RED  YELLOW
– Indicates the Printer is waiting for the card to be removed
from the Card Feed Slot.