Ultra electronics Magicard Pronto User manual

User Manual
Document No: 689 Issue 2.02 - 06/2009

Ultra Electronics Ltd
Magicard Pronto User Manual
- 2 -
CONTENTS
Safety Instructions..................................................................................................................................- 3 -
Printer installation ..................................................................................................................................- 4 -
Welcome to Magicard .....................................................................................................................- 4 -
Unpacking .......................................................................................................................................- 4 -
IMPORTANT – Do not connect USB yet ........................................................................................- 5 -
Printer location requirements:.........................................................................................................- 5 -
Prepare the Cleaning Roller ...........................................................................................................- 6 -
Install the Dye-Film .........................................................................................................................- 7 -
Connect the Power Supply .............................................................................................................- 7 -
Load the Driver CD in to your PC ...................................................................................................- 8 -
Using your PRONTO printer...................................................................................................................- 9 -
Printer Parts....................................................................................................................................- 9 -
Multi-coloured Button functions ....................................................................................................- 10 -
Powering ON.................................................................................................................................- 11 -
Powering OFF...............................................................................................................................- 11 -
Printing the ‘internal test pattern’ ..................................................................................................- 12 -
Feeding cards ...............................................................................................................................- 12 -
Removing printed cards................................................................................................................- 13 -
Cancelling a print job ....................................................................................................................- 13 -
Choosing the right dye-film .................................................................................................................- 14 -
Choosing the right cards .....................................................................................................................- 15 -
Card material ................................................................................................................................- 15 -
Card size.......................................................................................................................................- 15 -
Card thickness ..............................................................................................................................- 15 -
To obtain good quality prints the Card must be :..........................................................................- 15 -
Printable area of the Card.............................................................................................................- 15 -
Using Magnetic Stripe cards.........................................................................................................- 16 -
Using HoloPatch cards .................................................................................................................- 16 -
Using Self-Adhesive Cards...........................................................................................................- 16 -
Printer driver software (the ‘UltraDriver’) ...........................................................................................- 17 -
Installing the ‘UltraDriver’..............................................................................................................- 17 -
The Printer Driver settings ............................................................................................................- 19 -
Uninstalling the UltraDriver ...........................................................................................................- 20 -
Caring for your printer..........................................................................................................................- 21 -
Cleaning supplies..........................................................................................................................- 22 -
Cleaning the Printer Rollers with the Cleaning Card ....................................................................- 22 -
Replacing the Cleaning Roller ......................................................................................................- 23 -
Cleaning the printhead using the Cleaning Pen ...........................................................................- 24 -
Available consumables ........................................................................................................................- 25 -
Troubleshooting....................................................................................................................................- 26 -
Warranty information............................................................................................................................- 31 -
Contact us .............................................................................................................................................- 32 -
Contact us - Support ............................................................................................................................- 33 -

Ultra Electronics Ltd
Magicard Pronto User Manual
- 3 -
The information contained in this document is subject to change without notice.
Ultra Electronics Limited shall not be liable for errors contained herein or for incidental consequential damages in
connection with the furnishing, performance or use of this material.
This document contains proprietary information belonging to Ultra Electronics Limited and may not be wholly or partially
copied, stored in a data retrieval system,or used for any purpose other than that for which it was supplied, without the
express written authority of Ultra Electronics Limited. All rights are reserved.
MAGICARD®, UltraCoverplus,, Holokote, Pronto, Ultra Shield is registered as a Trademark with the United States Patent
and Trademark Office, Reg. No. 2,197,276
The HoloKote feature of Magicard® Printers is protected by US PATENT No: 5,990,918 and by EUROPEAN PATENT
SPECIFICATION EP 0 817 726 B1.
Microsoft and Windows 2000, XP and Vista are trademarks of Microsoft Corporation.
Copyright © 2008 Ultra Electronics Limited.
SAFETY INSTRUCTIONS
To prevent electric shock, do not remove covers.
Do not attempt to service the Printer yourself.
There are no User serviceable parts inside. In the event of malfunction, refer servicing to your nearest MAGICARD®
Service Centre.
For safety reasons, your Printer should only be used with a Magicard supplied Power source.
Take care not to spill any liquid on the Printer.
Ensure that the Power Supply cable is not longer than 2 metres in length and includes a properly earthed connection.
When handling the Printer, avoid touching the thermal printing edge of the Print Head. Any grease and contamination will
shorten it’s life.
Before transporting the Printer, remove the Dye-Film & Card Hoppers and pack the Printer in it’s original packaging.
FCC DECLARATION
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.
NOTE: changes or modifications to this equipment without the express written authority of Ultra Electronics Limited could
void the user's authority to operate the equipment.
If using this printer in Germany :
To provide adequate short-circuit protection and over-current protection for this Printer, the building installation
must be protected by a 16 Amp Circuit Breaker.
Bei Anschluß des Druckers an die Stromversorgung muß sichergestellt werden, daß die Gebäudeinstallation mit
einem 16 A-Überstromschalter abgesichert ist.

Ultra Electronics Ltd
PRINTER INSTALLATION
Welcome to Magicard
Thank you for choosing the Magicard Pronto printer as your secure ID card Printer.
Before setting up your Pronto Printer using the Ultra Driver CD–ROM, please follow the simple steps in
this guide on installing your Printer. This guide helps you make your printing experience more
enjoyable and secure.
Unpacking
Please ensure you have all the items listed before you start installation.
1. Pronto Printer
2. USB Cable 2m (do not connect)
3. Multinational Power Adaptor
4. Ultra Driver CD-ROM
5. Cleaning Cards (2 T-cards)
2
Magicard Pronto User Manual
- 4 -
3
5
4

Ultra Electronics Ltd
Magicard Pronto User Manual
- 5 -
It is important to install the Ultra driver CD ROM first, before connecting the USB cable between your
PC and Pronto Printer.
IMPORTANT – Do not connect USB yet
Normal Office environment with :
 A properly earthed Power Supply
 Ambient temperature +10 to 30OC (50 to 86OF)
 Protection from direct sunlight and chemicals
 Protection from abrupt temperature changes
 Relative Humidity 20 - 70%
 Sufficient space for :
- Opening the top cover
- Cable access at the rear
Printer location requirements:

Ultra Electronics Ltd
Magicard Pronto User Manual
- 6 -
Open the Printer, then :
Prepare the Cleaning Roller
1. Remove the Cleaning Cassette and
slide out the Spindle Bar.
2. Remove and discard the used Roller.
3. Place the new Roller into the Cleaning
Cassette and replace the Spindle Bar.
4. Pull the Paper Tab to remove the
protective covering on the new Roller.
5. Refit the Cleaning Cassette into the
Printer.

Ultra Electronics Ltd
Magicard Pronto User Manual
- 7 -
Install the Dye-Film
• Remove the Dye-Film from it’s packaging.
• Place the loaded spool into the rear slots
and the take-up spool into the front slots.
• Close the Printer.
Connect the Power Supply
Select the correct adapter for your region and connect to Power Supply
unit. Plug in and connect to Printer (which will automatically switch on).
IMPORTANT : Do not connect the USB until the CD ROM has been
installed.

Ultra Electronics Ltd
Magicard Pronto User Manual
- 8 -
1. Load the Driver CD ROM into the PC.
Note : If the CD does not run automatically, click the “start” button, then click on “run”. Type
“D:\autorun”, where D is the Drive letter for your CD Drive, then press the ‘Return’ key.
2. Now follow the on-screen instructions to install the Printer Driver.
3. When the installation is complete, connect your Pronto Printer to the PC via the USB cable (see
above).
Your Pronto is now ready to print.
Load the Driver CD in to your PCLoad the Driver CD in to your PC

Ultra Electronics Ltd
Magicard Pronto User Manual
- 9 -
USING YOUR PRONTO PRINTER USING YOUR PRONTO PRINTER
Printer PartsPrinter Parts
1
1. Lid Latch
2. Thermal Print Head
3. Power Button (multi-coloured)
4. Hand feed/Cleaning Card entry slot
5. USB Port
6. DC Power input
2
3
5
6
4

Ultra Electronics Ltd
Magicard Pronto User Manual
- 10 -
Multi-coloured Button functions
The Pronto is fitted with a multi-coloured Button to indicate the
various functions of the Printer.
T
hese functions are indicated below :
OFF
- Button not illuminated – the Printer is powered off.
RED
– Indicates an error condition. Read the displayed error
message from the PC screen (e.g. “out of Dye-Film”)
GREEN
– Indicates a ‘Ready’ condition - the Printer is ready to accept a
print job.
YELLOW
– Indicates the Printer is busy (such as file downloads, printing
etc.)
FLASHING YELLOW
– Indicates the Printer is waiting for a card to be fed into the
Card Feed Slot.
FLASHING RED  YELLOW
– Indicates the Printer is waiting for the card to be removed
from the Card Feed Slot.

Ultra Electronics Ltd
Magicard Pronto User Manual
- 11 -
Powering ON
Powering OFF
Press and hold …..
(approx 2 seconds)
Press the button once and
release …..
…. Printer begins initialising …..
…. after initialising,
Printer goes to ‘Ready’
x1
x1 (hold)
…. until the colour changes …..
…. then let go!

Ultra Electronics Ltd
Magicard Pronto User Manual
- 12 -
Printing the ‘internal test pattern’
… after a few seconds, the button will FLASH
YELLOW to request a card to be fed into the front
card slot ….
x2
Press the Power Button twice in quick succession ….
(within 0.5 seconds)
… the button’s colour will change to yellow (busy)….
Feeding cards
… insert a card into the front card slot.
When the button FLASHES YELLOW …
Note: See page 16 for correct orientation of magnetic stripe cards and HoloPatch cards.

Ultra Electronics Ltd
Ma
Removing printed cards
gicard Pronto User Manual
- 13 -
When the button FLASHES RED  YELLOW …
… remove the card from the front card slot.
Cancelling a print job
Any print job can be cancelled.
This can be done while the printer is
downloading the image or printing it …..
…. when the button is yellow, just press once and release. x1

Ultra Electronics Ltd
Magicard Pronto User Manual
- 14 -
CHOOSING THE RIGHT DYE-FILM
The Table below is a guide to selecting the best Dye-Film to use for any intended application.
Note :
 MA300YMCKO Dye-Film is generally the appropriate choice for colour printing with the
Pronto.
 MA1000K & MA600KO Dye-Film – where running costs are critical, monochrome printing is
a fraction of the cost of colour printing.
Printer
model Type of images you want to print
Cards per
Ribbon
Ribbon
Panel
Layout
*
Part Number
Pronto Colour (1 side only) 300 (printing on 1 side only) YMCKO MA300YMCKO
Pronto
Monochrome:
Black
Red
Blue
Green
Gold
Silver
White
Scratch
1000 (printing on 1 side only) K
MA1000K-n
(n = colour)
Pronto Black + Overcoat 600 (printing on 1 side only) KO MA600KO
* Ribbon Panel Layout Key: Y=yellow, M=magenta, C=cyan, K=resin, O=overcoat (No Colour)

Ultra Electronics Ltd
Magicard Pronto User Manual
- 15 -
CHOOSING THE RIGHT CARDS
Card material
Not all white plastic Cards are the same. For best image quality always use high quality PVC Cards.
Pure PVC card stock or laminated PVC/polyester Cards are available. The latter are more durable and
better suited to heavy use and heat lamination when required. For access control and Smart Card
applications, your Dealer should provide the appropriate type for “direct to Card” printing.
For good consistent results, stick to a single variety of good quality cards, such as those available
from your Magicard Dealer.
Card size
 CR80 (Standard) = 3.375” x 2.125” (86.50 mm wide x 53.98 mm high).
 CR79 = 3.03” x 2.051” (83.90 mm wide x 51.0 mm high).
 Minimum - 0.015” ( 0.38mm).
 Standard - 0.030” ( 0.76mm).
 Maximum - 0.063” ( 1.60mm).
Card thickness
To obtain good quality prints the Card must be :
 Glossy white.
 Free from dirt and grease.
 Free from surface contamination.
 Free from pits and bumps in the surface.
 Free from burrs at the edge of the Card.
 Completely flat.
Both the Pronto and Pronto Duo Printer offer high
quality edge to edge (Full Bleed) printing.
Die cut PVC Cards typically have an edge roll off (bevel) which can result
in a fine white line around the edge of full bleed printed Cards.
When setting up your Card design (using your graphics software on your PC), you should use a
maximum page size of 1016 pixels (3.45”/87.5mm) x 642 pixels (2.13”/54mm).
CR80 - 642 pixels
CR79 - 601 pixels
CR80 - 85.6mm (3.375”)
CR79 - 83.9mm (3.303”)
CR80 - 53.98mm (2.125”)
CR79 - 51mm (2.051”)
CR80 - 1016 p
CR79
ixels
- 990 pixels
ISO Standard
Cards Sizes
Printable area of the Card
Printable area of the Card

Ultra Electronics Ltd
Magicard Pronto User Manual
- 16 -
Using Magnetic Stripe cards
We recommend only using self adhesive cards supplied by Ultra Electronics (via your Magicard
Dealer).
There are many different types of self-adhesive cards. Thorough investigation and testing has shown
that poorer quality or incorrect card types will cause problems in the Printer. These problems range
from poor image quality, dye-film being cut and cards getting jammed in the roller mechanism.
If you have a Pronto Mag Printer (fitted with the optional magnetic
encoding module) you can simultaneously print and encode the magnetic
stripe on the rear of a magnetic stripe Card.
The “Pronto Mag” Printer can encode both HI-CO
and LO-CO Magnetic stripe Cards.
When feeding Magnetic Stripe Cards, make sure the
stripe is on the left and underneath (when viewing from
the front of the Printer).
Refer to your PC Badge printing Application for instructions
on how to print and encode a Magnetic Stripe Card.
From the Start Menu on your PC go to the <Printer Settings>.
Select Pronto printer and right click.
From the drop down menu select <Printing Preferences> and then
<Card Front>.
Select HoloPatch.
HoloPatch cards should be fed in with the gold patch on top, and on
the Left-hand side (viewed from the front of the printer).
Only the HoloKote watermark
image will be printed onto the
Gold HoloPatch.
Using HoloPatch cards
Using Self-Adhesive Cards

Ultra Electronics Ltd
Magicard Pronto User Manual
- 17 -
PRINTER DRIVER SOFTWARE (THE ‘ULTRADRIVER’)
Note : As part of our continuous improvement program, the UltraDriver software and the Printer
Firmware for Pronto Printers is updated on a regular basis.
To ensure you get the best performance from your Pronto Printer, we recommend that you regularly
check the Magicard website for the latest Driver software and Firmware at :-
www.magicard.com/support/technical support
Installing the ‘UltraDriver’
1. Important – before loading the Driver, make sure the USB cable is NOT connected to the
Printer.
Load the Driver CD ROM into the PC connected to the
Printer.
If the CD does not run automatically, click the “Start”
button, and then click on “Run”. Type “D:\autorun”
(where D is the Drive letter for your CD Drive), then
press the “Return” key.
2. Select the language you wish
to use.
3. Select the ‘Pronto’ option.
4. Select ‘Install Software’
5. Then select ‘Install Driver’
The Driver will now start to install…
Please turn to next page…

Ultra Electronics Ltd
Magicard Pronto User Manual
- 18 -
… continued from previous page.
The ‘Available Platforms’ screen shows which Operating
Systems the Driver can be used with :
 Windows 2000
 Windows XP
 Windows 2003 Server
 Window Vista
If your Operating System is one of the above,
click “Next >”
The Driver files will now be installed on the PC.
Click “Finish” when the
“INSTALLATION SUCCESSFUL” screen appears.
Note : You are not finished yet ! ! !
The Driver is not fully installed until the Pronto Printer is connected to the PC via the
USB cable, and powered ON.
When the Printer is detected by the PC,
the Driver installation will be completed and
the Printer will be ready to use.
CAUTION :- If the Computer you are using, has at some time run another
manufacturer’s Printer (e.g. Eltron C-Series Printer), a Windows file necessary for the
Magicard installation could be missing.
(The symptoms of this are that the Computer does not seem to detect the Magicard
Printer’s USB connection).
Recover the file as follows :-
1. Navigate to c:\windows\inf (Windows XP) or c:\winnt\inf (Windows 2000).
2. Find the file named usbprint.in, and then rename it to usbprint.inf.
3. Reconnect the USB cable.

Ultra Electronics Ltd
Magicard Pronto User Manual
- 19 -
To access the Printer Driver settings in Windows 2000 and XP :
To access the Printer Driver settings in Windows Vista :
Understanding each individual driver setting :
The Printer Driver contains a built-in help file (in HTML
format) – this file gives an excellent, clear explanation of
each Driver setting.
To view the Driver’s Help file, go to the Printer
Preferences (as described above), and click on the “Help”
button in any of the Tabs.
The Printer Driver settings
1. On the PC, go to “Start”
then “Printers and Faxes”
1. Right mouse click on the Magicard
Pronto Printer and select the
“Printing Preferences…” option.
1. On the PC, go to the
Windows logo then
“Control Panel”
2. Select “Printers” 3. Right mouse click on the
Magicard Pronto Printer
and select the “Printing
Preferences…” option.

Ultra Electronics Ltd
Magicard Pronto User Manual
- 20 -
To uninstall the Printer Driver from Windows 2000 and XP :
To uninstall the Printer Driver from Windows Vista :
Uninstalling the UltraDriver
1. On the PC, go to “Start” then “Control Panel”
2. In the Control Panel, select “Add or Remove Programs”
3. Select the “Magicard Pronto” entry, and click on “Change/Remove”
4. Now just follow the prompts from the ‘Printer Uninstall’ application.
1. On the PC, go to the “Windows” logo then “Control Panel”
2. In the Control Panel :-
 if in ‘Category View’ - select “Uninstall a program”
 if in ‘Classic View’
–
select “Pro
g
rams and Features”
3. Select the “Magicard Pronto” entry, and click on “Uninstall/Change”
4. Now just follow the prompts from the Printer Uninstall application.