ULTRA SOFT Cyan User manual

Your Water Hardness (ppm)
Your Water Is Classed As
Average Water Hardness In Your Area
350
Very Hard Water
310
Test ID: [XXX]
DO I NEED A WATER S
OFTENER?
If your water hardness is above 100ppm then you could
benefit from a water softner.
Based on the
information provided in your survey and
your water hardness. we have recommended some of
our water softners that would be suitable for you below..
SOFT WATER
MODERATELY SOFT WATER
SLIGHTLY HARD WATER
MODERATELY HARD WATER
HARD WATER
VERY HARD WATER
Your Water Softener Recommendations

Example Text
 Example Text
 Example Text
WATER HARDNESS CLASSIFICATION
BY PARTS PER MILLION
Cyan Domestic Water Softener 18L
-
$590

Example Text
 Example Text
 Example Text
Cyan Domestic Water Softener 18L
-
$590

Example Text
 Example Text
 Example Text
Cyan Domestic Water Softener 18L
-
$590
Cyan
Water
Softener
Product Manual

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Planning Your Installation
Please
observe the regulations concerning the installation of your water softener. For
guidance check out the water regulations advisory service web site (www.wras.co.uk).
Check that you only have one rising main, that you have allowed space for access to
the unit for possible future maintenance and salt replenishment. Check the water
pressure; locate the rising main (stop cock), a drain facility and a power supply. Unless
you are replacing an existing water softener, this installation will require you to carry
out plumbing work and may require an electrical outlet to be fitted near the softener.
You should only attempt this if you have the necessary skills.
The softener should be used for treating tap water or other qualified raw water.
Positioning The
Softener
Where possible the softener should be placed close to the rising main. Take care to allow
hard water take off points for a drinking water facility and /or an outside tap.
The distance between the drain and the softener should be as short as possible. Ensure
that both the drain and overflow will not freeze or reach a temperature above 40°C. If
putting the softener within a cupboard ensure that the base is adequately supported. If
the softener is being installed within your loft etc it is recommended to house the softener
within a tank capable of storing at least 100 litres with an overflow fitted. The overflow on
the tank should be below the softener overflow and be a minimum of ¾” in size.
Single Check Valve
A suitable check valve should be fitted. This is usually inside the installation kit that can be
ordered separately at https://ultra-soft.co.uk/product/water-softener-installation-kits/
Before you start the installation make sure that you have all the necessary fittings. The
purchase of one of our standard installation kits will normally ensure that you have
everything that you need for a typical installation.

Water Pressure Test
It is important that a pressure test is carried out.
High and low water pressure can result in either
damage to or failure of the softener. Although the
water softener is tested to a pressure of 6 bar
(87psi), we recommend the fitting of a pressure
limiter should your pressure exceed 4 bar (58 psi).
The minimum working pressure is 1.5 bar (21.7psi).
Starting The Installation
Before starting the installation please ensure the stop cock is in the closed position
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Connecting The Softener
Once you have completed the installation of the valves set the valves as follows:
Softener Inlet And Outlet Valve CLOSED
Bypass Valve OPEN
You can now safely return the stop cock to the open position. Using the hoses provided (if
installation kit ordered) connect the straight end of the hose having first inserted the
washer provided to the softener inlet and outlet valves.
Connect the angled end to the water softener. The softener inlets and outlets should be
indicated either with the words inlet or outlet or with an embossed directional arrow on
the softener tails. Normally the softener tails are in a configuration of three with the
centre normally being the waste outlet.
Waste Pipe Installation
Connect the waste pipe to the waste outlet on the softener and run the hose to either an
up stand or outside drain, a minimum air gap of 20mm must exist at the end of the drain
line. Softened water will have no adverse effect on a septic tank. Should you need to
extend the drain hose this can be done by connecting to a 15mm copper tube for a
maximum run of 8 meters with a minimum daytime pressure of 40 psi. Ensure the drain
hose is not kinked or obstructed in any way as this will lead to an overflow of the softener.
The drain pipe can run uphill to a max of 1 meter with a min water pressure of 40 psi
Overflow Connection
The overflow connection is the white ½” hose spigot on the rear or side of the cabinet. The
overflow must be run downhill through an outside wall without kinks or restrictions. It is
recommended the overflow hose be visible when it exits the outside wall.
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Midnight Water
Softener
Product Manual
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Commissioning The Softener
Put approximately 5 litres of water into the brine tank. You may also at this point put a
quantity of salt into the tank. Do not allow the salt level in the brine tank to exceed the
height of the overflow. You should keep the salt level above the water level and check the
salt level on a regular basis until a usage pattern has been established.
Programming The Valve
When the softener is first plugged in the valve type will display (F79) then a few seconds
later show the time setting screen. Use the up and down arrows to set the time and then
press confirm (all settings except time of day are pre-programmed but should be
adjusted where suitable, such as water hardness).
Capacity Settings
The capacity will have a default setting based on 300ppm hardness. If you wish to
change this, please follow these instructions. Using the up and down buttons, scroll to
‘Advanced Settings’ and Press CONFIRM. Scroll down to ‘Set Residual Water’ and press
CONFIRM. This will show you the total amount of treated water the softener can achieve
before regeneration. For reference the Cyan has a resin capacity of 12.5 litres.
If you need to change capacity settings, follow this calculation:
“Resin Capacity” x 50 ÷ “Water Hardness In PPM”
Example (12.5 x 50) ÷ 300 = 2.08m³
Regeneration
With the softener fully plumbed in and the valve programmed, final commissioning can
now start. When the softener is fully functional the regeneration will happen at the pre-
set time (see programming the valve in case of memory loss section below).
To initiate an immediate regeneration press and hold the RETURN button until the valve
motor starts to turn. If during a regeneration cycle you need to skip through the cycle,
this can be done in the following way. To skip to the next stage press the RETURN
button and this will take it to the next stage of the regeneration, this can be repeated to
get to the end of the regeneration cycle.

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Service
Water flows into the valve at the top, down through the resin and then up through the ‘riser’
tube in the middle of the vessel. As the water travels through the resin the ion exchange takes
place. The controllers are set to automatically regenerate on capacity. The display on the
control will show the following; In service and the remaining capacity.
Routine Maintenance
To ensure the reliability of your softener it is important to follow routine maintenance steps:
 Check salt level (this may need to be done regularly dependent on consumption)
 The salt level should always be kept above the water level
 Check there is no sign of damage or leaks
Programming The Valve In Case Of Memory Loss
Should the programming have been lost in transit the following instructions in conjunction with
the setting sheet will allow you to re set it. When the power has been connected the valve will
display the valve model and initialise itself and then display TIME; you can then start to
program the valve. Selections are made using the UP and DOWN buttons until the required
setting is displayed. After each setting press CONFIRM to continue.
Set Time of Day
If the time of day is not already showing on the screen, press CONFIRM, scroll to ‘Set Clock’
and press CONFRIM. Adjust the hours and press CONFIRM to adjust the minutes, press
CONFIRM to take you back to the menu, then press RETURN to show main display.
Step 1: Cycle Sequence
Press CONFIRM to bring up the menu. Scroll down to ‘Advanced Settings’ and press CONFIRM.
Scroll down to find the following options; Set Backwash Time, Set Brine & Rinse, Set Brine Refill,
Set Fast Rinse. Press CONFIRM on the option you would like to change.
Suggested Default Settings: Backwash Time – 3 Mins. Brine Draw & Rinse – 45 Mins, Brine
Refill – 1.5/2.5 Mins, Fast Rinse – 4 Mins
You can now change the time on each option by using the up and down arrows to select the
minutes and seconds required. Once finished, press RETURN, until the main display shows.

Step
2
:
System Setup
Change Override Days (Default 14 Days)
Press CONFIRM to show menu, scroll to ‘Advanced Settings’ and press CONFIRM. Then scroll
down to ‘Set Max Days/Rchg’ and press CONFIRM. You can now scroll up and down to change
the amount of days for the override.
Change Regeneration Time (Default At 2:00am)
Press CONFIRM to show menu, scroll to ‘Advanced Settings’ and press CONFIRM. Scroll down to
‘Set Recharge Time’ and press CONFIRM. You can now scroll up and down to change the time
your request for the regeneration to be performed.
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Troubleshooting
Problem
Cause
Correction
Softener fails to
regenerate
A.
Electrical
service
t
o
unit
has been interrupted
B.
Regeneration cycles set
incorrectly
C.
Controller is defective
D.
Motor fails to work
A.
Assure permanent
electrical service
(Check fuse, plug, pull
chain or switch)
B.
Reset regeneration cycles
C.
Replace Controller
D.
Replace
Motor
Regeneration time is not
correct
A.
Time
of
day
is
not
correct.
B.
Power failure more than three
days
Check program and reset time
of day
Softener supplies hard water
A.
B
ypass valve
is ope
n or
leaking
B.
No salt in brine tank
C.
Injector plugged
D.
Insufficient water flowing
into brine tank
E.
Leak at oring on riser
F.
Internal valve leak
G.
Regeneration cycles not
correct
H.
Shortage of resin
I.
Bad quality of feed water or
turbine blocked
J.
Adjusting bolt open
A.
Close
or
repair
bypass
valve
B.
Add salt to brine tank
and maintain salt level
above water level
C.
Change or clean injector
D.
Check brine tank refill time
E.
Make sure riser is not
cracked. Check oring
and tube pilot
F.
Change valve body
G.
Set correct regeneration
cycles in program
H.
Add resin to mineral
tank and check resin
leaks
I.
Reduce the inlet
turbidity, clean or
replace turbine
J.
Close the adjustment
bolt
Following the below as a guide you can find the most common problems that may arise; please
consult this section before contacting us as most problems are easily cured by following this
information.

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Softener
fails to
draw
brine
A.
Line
pressure
is
too
low
B.
Brine line is plugged
C.
Brine line is leaking
D.
Injector is plugged
E.
Internal control leak
F.
Drain line is plugged
G.
Sizes of injector and DLFC do
not match with tank
A.
Increase
line
pressure
B.
Clean brine line
C.
Replace brine line
D.
Clean or replace injector
E.
Replace valve body
F.
Clean drain line flow control
G.
Select correct injector and DLFC
size
Unit
used
too much salt
A.
Improper
salt
setting
B.
Excessive
water in
brine
tank
A.
Check
salt
usage
and
salt
setting
B.
See
excessive water in brine tank
Excessive water
in
brine
tank
A.
Overlong
refilling
time
B.
Water remaining after
brine draw
C.
Foreign material in brine
valve and plug drain line
flow control
D.
Not installed safety brine
valve and power failure
while salting
E.
Safety brine
valve
breakdown
A.
Reset
correct
refilling
time
B.
Check the injector and remove
foreign matter from brine pipe
C.
Clean brine valve and brine line
D.
Stop water supply and restart
program install with safety brine
valve in salt tank
E.
Repair or replace safety brine
valve.
Pressure
loss or
rust
in
pipe
A.
Iron
in
water
supply
pipe
B.
Iron mass in the softener
C.
Fouled resin bed
D.
Too much iron in raw water
A.
Clean
water
supply
pipe.
B.
Clean valve and add resin
cleaning agent
C.
Check backwash, brine draw and
brine tank refill. Increase
frequency of regeneration and
backwash time
D.
Iron removal equipment is
required to install before
softening
Loss
of
resin though
drain
A.
Air in
water
system
B.
Bottom screen broken
C.
Improperly sized DLFC
A.
Assure
that well system has
proper air eliminator control
B.
Replace new screen
C.
Check
for
proper
drain
rate
Control
valve
cycles
continuously
A.
Locating
signal
wiring
breakdown
B.
Controller is faulty
C.
Foreign material stuck in
driving gear
D.
Time of regeneration steps set
to
zero
A.
Check and
connect locating
signal wiring
B.
Replace controller
C.
Take out foreign material
D.
Check program setting and
reset
Drain flows
continuously
A.
Internal
valve
leak
B.
Power off when in
backwash or fast rinse
A.
Check and repair valve body
or
replace it
B.
Adjust valve to service
position or turn off bypass
valve and restart when
electricity supply

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Interrupted or irregular
brine
A.
Water pressure
too
low or
not stable
B.
Injector is plugged or
faulty
C.
Air in resin tank
D.
Floccules in resin tank
during backwash
A.
Increase
water
pressure
B.
Clean or replace injector
C.
Check and find reason
D.
Clean the floccules in
resin tank
Water
flow
out from drain or
brine pipe after regeneration
A.
Foreign material in valve
which stops valve closing
completely
B.
Hard water mixed in
valve body
C.
Water pressure too high
which results in valve in
wrong
position
A.
Clean foreign material
in
valve body
B.
Change valve core or
C.
sealing ring
D.
Reduce water pressure or use
pressure relief connector
function
Salt
water going to
service
A.
Foreign material in
injector or injector fails to
work
B.
Brine valve cannot be
shut-off
C.
Time
of
fast
rinse
too
short
A.
Clean
and
repair
injector
B.
Repair the brine valve and
clean it
C.
Extend fast rinse time
Circle water treatment
capacity
decreases
A.
Not regenerating properly
B. Fouled resin bed
C. Salt setting not correct
D. Softener setting not
correct
E. Raw water quality
deterioration
F. Turbine has stuck
A.
Regenerate according to
manual
B. Increase backwash flow rate
and time, clean or change
resin
C. Readjust brine draw time
D. According to the test of
outlet water, recount and
reset
E. Regenerate unit manually
then reset regen cycle
F. Disassemble flow meter and
clean or replace turbine