ULTRA SOFT Midnight User manual

Your Water Hardness (ppm)
Your Water Is Classed As
Average Water Hardness In Your Area
350
Very Hard Water
310
Test ID: [XXX]
DO I NEED A
WATER SOFTENER?
If your water hardness is above 100ppm then you could
benefit from a water softner.
Based on the
information provided in your survey and
your water hardness. we have recommended some of
our water softners that would be suitable for you below..
SOFT WATER
MODERATELY SOFT WATER
SLIGHTLY HARD WATER
MODERATELY HARD WATER
HARD WATER
VERY HARD WATER
Your Water Softener Recommendations

Example Text
 Example Text
 Example Text
WATER HARDNESS CLASSIFICATION
BY PARTS PER MILLION
Cyan Domestic Water Softener 18L
-
$590

Example Text
 Example Text
 Example Text
Cyan Domestic Water Softener 18L
-
$590

Example Text
 Example Text
 Example Text
Cyan Domestic Water Softener 18L
-
$590
Midnight Water
Softener
Product Manual

Technical Parameters
Height: 460mm
Width: 260mm
Depth: 465mm
Transformer Input: 240V / 50 Hz
Transformer Output: DC12V/1.5A
Suggested Flow Rate: 500 to 1500 l/hour
Water Pressure: 1.5 to 4 bar
Water Temperature: 5 to 25C
Environmental Temperature: 4 to 30C
Water Hardness: <400 ppm
Capacity At 300ppm Hardness: 600 Litres Per Vessel
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Planning Your
Installation
Please observe the
regulations concerning the installation of your water softener. For
guidance check out the water regulations advisory service web site (www.wras.co.uk).
Check that you only have one rising main, that you have allowed space for access to
the unit for possible future maintenance and salt replenishment. Check the water
pressure; locate the rising main (stop cock), a drain facility and a power supply. Unless
you are replacing an existing water softener, this installation will require you to carry
out plumbing work and may require an electrical outlet to be fitted near the softener.
You should only attempt this if you have the necessary skills.
The softener should be used for treating tap water or other qualified raw water.
Hard water flows down through the resin in both tanks and the hardness minerals are
trapped. The softener tracks how much water is treated and displays the amount of
water each tank can still treat.
E.G. Left Tank 1m3 Right Tank 0.4m3
When one tank has trapped as much hardness as it can, salt is used to flush the tank
out whilst the other tank continues to supply softened water.
How Does A Duplex Water Softener Work?

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Parts And Assembly
Positioning The Softener
Where possible the softener should be placed close to the rising main. Take care to allow
hard water take off points for a drinking water facility and /or an outside tap.
The distance between the drain and the softener should be as short as possible. Ensure
that both the drain and overflow will not freeze or reach a temperature above 40°C. If
putting the softener within a cupboard ensure that the base is adequately supported. If
the softener is being installed within your loft etc it is recommended to house the softener
within a tank capable of storing at least 100 litres with an overflow fitted. The overflow on
the tank should be below the softener overflow and be a minimum of ¾” in size.
Single Check Valve
A suitable check valve should be fitted. This is usually inside the installation kit that can be
ordered separately at https://ultra-soft.co.uk/product/water-softener-installation-kits/
Before you start the installation make sure that you have all the necessary fittings. The
purchase of one of our standard installation kits will normally ensure that you have
everything that you need for a typical installation.

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Water Pressure Test
It is important that a pressure test is carried out. High and low water pressure can result
in either damage to or failure of the softener. We recommend the fitting of a pressure
limiter should your pressure exceed 4 bar (58 psi). The minimum working pressure for the
system is 1.4 bar (20 psi).
Starting The Installation
Before starting the installation of the valves ensure that the stop cock is in the closed
position. Once the valves have been fitted, set the valves as follows:
Softener Inlet and Outlet valve CLOSED, Bypass valve OPEN
You can now safely return the stop cock to the open position. Using the hoses provided (if
installation kit ordered) connect the straight end of the hose having first inserted the
washer provided to the softener inlet and outlet valves. Connect the angled end of the
hose to the softener. The inlets and outlets and drain are marked on the softener.
Close the BYPASS and slowly OPEN the inlet and outlet

Midnight Water
Softener
Product Manual
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Waste Pipe Installation
Run the waste hose to either an up stand or outside drain, a minimum air gap of 20mm
must exist at the end of the drain line. Softened water will have no adverse effect on a
septic tank. Should you need to extend the drain hose this can be for a maximum run of 8
meters with a minimum daytime pressure of 40 psi. Ensure that the drain hose is not
kinked or obstructed in any way as this will lead to an overflow of the softener.
The drain pipe can run uphill to a max of 1 meter with a min water pressure of 40 psi
Overflow Connection
The overflow connection is the white ½” hose spigot on the rear or side of the cabinet. The
overflow must be run downhill through an outside wall without kinks or restrictions. It is
recommended the overflow hose be visible when it exits the outside wall.
Turbine Clip
Outlet
Inlet
Drain
Overflow

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Preparing The Softener To Go Into Service
Ensure turbine cable is clipped into outlet pipework.
Put
approximately 5 litres of water into the brine tank. You may
also at this point put a quantity of salt into the tank. Do not
allow the salt level in the brine tank to exceed the height of
the overflow. You should keep the salt level above the water
level and check the salt level on a regular basis until a
usage pattern has been established.
Water Softener Controller
If the version of the softener you have bought comes with a
remote controller insert the batteries. The controller allows
for remote control over the softener. To link the remote
controller, on the controller press "up" and "down" button
for 3 seconds, then press "down" to find SETID.
At this time, connect the power on the softener. Press the
confirm button on the remote controller and wait to hear
"Di" sound, it means the connection is successful.
The display shows information on the remaining capacity of
the left and right tanks, the current flow rate from the
softener and the time. You can use the controller to begin a
manual regeneration or to adjust the time and hardness
settings. This is done in the same manner as on the
softener. See programming and commissioning softener
section.
Programming The Valve
When plugging in the softener it will initially display the
valve model information then go to the main screen
showing the time, right and left tank capacities and whether
each unit is in service or regeneration.

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Changing The Language
The display should be in English. If for some reason it is not follow these instructions to
change it. Within 6 seconds of switching on the power press and hold both and
for 5 seconds to enter the advanced menu setup. The top item is language.
Press to enter the language choices and press or to choose the language
(English is the top choice).
When English is highlighted press to save and to exit
Time Of Day
Press the Menu button to get into the Main menu. Select “Set Time of Day”. Use or
to select the hours (24 hour time format) and Menu/Confirm to move to minutes.
Use or to set minutes and CONFIRM then press to RETURN to the
general settings menu.
Water Hardness
Press the Menu button to get into the Main menu . Select “Set Water Hardness”. Use
or to set the hardness. CONFIRM then press to RETURN to the main
screen.

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Commissioning The Softener
With the
softener fully plumbed and the valve programmed commissioning can start.
Regeneration
When the softener is fully functional the regenerations will happen automatically.
To initiate an immediate regeneration press the Manual button until the valve motor starts
to turn. If during a regeneration cycle you need to skip through the cycle this can be done in the
following way.
To skip to the next stage quickly press the Manual button and this will take it to the next
stage of the regeneration, this can be repeated to get to the end of the regeneration cycle.
Service
Water flows into the valve at the top, down through the resin and then up through the ‘riser’
tube in the middle of the vessel. As the water travels through the resin the ion exchange takes
place. The controllers are set to automatically regenerate on capacity.
The display on the control will show the following; In service and the remaining capacity.
Routine Maintenance
Check the salt level (this may need to be done more regularly dependent on consumption). Also
check that there is no sign of damage or leaks.
The salt level should always be above the water level.

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Programming The Valve
Should the programming have been lost in transit the following instructions in conjunction with
the setting sheet will allow you to re set it. For time, date and hardness settings see the
programming settings on page 7. The settings below should not be altered without good reason.
Within 6 seconds of switching on the power press and hold both and for 5 seconds to
enter the advanced menu setup. Use the or to choose the menu option then press
Enter the screen. Check or change the values using the or buttons then CONFIRM
and to exit.
Once finished press return until the main display shows.
Suggested Settings

Troubleshooting
Following the below as a guide you can find the most common problems that may arise; please
consult this section before contacting us as most problems are easily cured by following this
information.
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Problem
Possible Cause
Solution
Softener fails to regenerate
A.
Electrical service to unit has
been interrupted
B. Regeneration cycles set
incorrectly
C. Controller is defective
D. Motor fails to work
E.
Turbine has come loose
A.
Assure permanent electrical
service (check fuse, plug,
pull chain or switch)
B. Reset regeneration cycles
C. Replace controller
D. Replace motor
E.
Check turbine is plugged in
Regeneration time is not correct
A.
Time of day is not correct
B. Power failure for more than
3 days
A.
Check program and reset
time of day
B. Check program and reset
time of day
Softener supplies hard water
A.
Bypass valve is open or
leaking (if present)
B. No salt in brine tank
C. Injector is plugged
D. Insufficient water is flowing
into brine tank
E. Regeneration cycles not
correct
F. Bad quality of feed water or
turbine blocked
G.
Adjusting bolt is open
A.
Close or repair bypass valve
B. Add salt to brine tank and
maintain salt level above
water level
C. Change or clean injector
D. Check brine tank refill time
E. Set correct regeneration
cycles in program
F. Reduce inlet turbidity, clean
or replace turbine
G.
Close adjustment bolt
Unit used too much salt
A.
Improper salt setting
B. Excessive water in brine
tank
A.
Check salt usage and salt
setting
B. See below
Excessive water in
brine tank
A.
Refilling time too long
B. Water remaining after brine
draw
C. Foreign material in brine
valve and/or plugged drain
line
D. Not installed safety brine
valve and/or power failure
whilst salting
E. Safety brine valve
breakdown
A.
Reset correct filling time
B. Check injector and remove
foreign matter from brine
pipe
C. Clean brine valve and brine
pipe
D. Stop water supply and
restart program install with
safety brine valve in salt
tank
E. Repair or replace safety
brine valve

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Pressure loss or rust in pipe
A.
Iron in water supply pipe
B. Iron mass in the softener
C. Fouled resin bed
D. Too much iron in raw water
A.
Clean water supply pipe
B. Clean valve and add resin
clean agent
C. Check backwash, brine draw
and brine tank refill.
Increase frequency of
regeneration and backwash
time
D. Iron removal equipment is
required to install before
softening
Loss of resin through drain
A.
Air in water system
B. Bottom screen broken
C. Improperly sized DLFC
A.
Assure that well system has
proper air eliminator control
B. Replace with a new screen
C.
Check for proper drain rate
Control valve cycles
continuously
A.
Locating signal wiring
breakdown
B. Controller is faulty
C. Foreign material stuck in
driving gear
D. Time of regeneration steps
set to 0
A.
Check and connect locating
signal wiring
B. Replace controller
C. Clean out foreign material
D. Check program setting and
reset
Drain flows continuously
A.
Internal valve leak
B. Power off when in back
wash or fast rinse
A.
Check and
repair valve body
or replace it
B. Adjust valve to service
position or turn off bypass
valve and restart when
electricity is being supplied
Interrupted or irregular brine
A.
Water pressure too low or
unstable
B. Injector is plugged or faulty
C. Air in resin tank
D. Floccules in resin tank
during
backwash
A.
Increase water pressure
B. Clean and replace injector
C. Check and establish cause
D. Clean floccules in resin tank
Water flow out from drain or
brine pipe after regeneration
A.
Foreign material in valve
which stops valve closing
completely
B. Hard water mixed in valve
body
C. Water pressure too high
resulting in incorrect valve
position
A.
Clean foreign material in
valve body
B. Change valve core or
sealing ring
C. Reduce water pressure or
use pressure relief
connector function
Salt wat
er going to service
A.
Foreign material in injector
or injector fails to work
B. Brine valve cannot be shut
off
C.
Time of fast rinse too short
A.
Clean and repair injector
B. Repair brine valve and clean
C. Extend fast rinse time