Troubleshooting:
1.Can’t Read My Cards:
a. Check if the otg setting is enabled.
b. Check if the sd card is healthy, try a different sd card.
c. Check if the card file format is FAT32/EXFAT instead of NTFS.
d. Try another phone or laptop.
e. If you’re using an iPad Pro 2018, check if the pic is camera RAW format (e.g. *.CR2 for
Canon / *.NEF for Nikon) and saved in a folder exactly the same as original camera
folder.
2.Failed to Transfer Large Files:
a. Try format the SD/MicroSD cards to the right format for your devices.
b. Recommend using MS-DOS(FAT) for 32GB or smaller cards, and ExFAT for 64GB
cards.
3.My Card Got Stuck/Slot is Too Tight:
a. Please make sure you insert the card correctly.
b. Use a tweezer to remove it first, then try to insert another card, see if it gets stuck.
c. Please make sure your card is made in standard size.
for a free replacement.
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