US Robotics USR Call Director User manual

LIMITED WARRANTY
We warrant that if the USR Call Director, distributed by U.S. Robotics Corpora-
tion and purchased by you, proves to be defective in material or workmanship, we
will provide without charge, for a period of 1 year (USA ONLY), the labor and parts
necessary to remedy any such defect. Warranty commences on the date of purchase
by the original retail consumer.
The duration of any implied warranty of merchantability, fitness for a particular
purpose, or otherwise, on this product shall be limited to the duration of the appli-
cable express warranty set fourth above. In no event shall we be liable for any loss,
inconvenience or damage whether direct, incidental, consequential or otherwise re-
sulting from breach of any express or implied warranty, of merchantability, fitness
for a particular purpose, or otherwise with respect to this product, except as set forth
herein. Some states do not allow limitations on how long implied warranty lasts and
some states do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitations or exclusions may not apply to you.
To obtain service under this warranty, you must first request an RMA
number from our Technical Support Department by calling 877-762-0132.
Present the USR Call Director product with the RMA number and a copy of a
sales receipt (or credit card receipt) or other satisfactory proof of the date of
original retail purchase of the product to U.S. Robotics Corporation.
The AC power supply used with this product is covered under this warranty.
This warranty does not cover damage which results from accident, misuse, abuse,
improper line voltage, lightning strike, fire, flood, or damage resulting from unau-
thorized repairs or alterations performed by an unauthorized service center. This
warranty gives you specific legal rights, and you may also have other rights which
vary from state to state.
FCC REGISTRATION
This equipment complies with Part 68 of the FCC rules. On the bottom of this
equipment is a label that contains, among other information, the FCC Registration
Number and Ringer Equivalence Number (REN) for this equipment. You must,
upon request, provide this information to your telephone company. The REN is used
to determine the number of devices you may connect to the telephone line and still
have all those devices ring when your telephone number is called. In most, but not all
areas, the sum of the REN’s of all devices connected to one line should not exceed
five (5). To be certain of the number of devices you may connect to your line, as
determined by the REN, you should contact your local telephone company to deter-
mine the maximum REN for your calling area. If your telephone equipment causes
harm to the telephone network, the telephone company may discontinue your ser-
vice temporarily. If possible, they will notify you in advance. But if advance notice
is not practical, you will be notified as soon as possible. You will be informed of your
right to file a complaint with the FCC. Your telephone company may make changes
in its facilities, equipment, operations or procedures that could affect the proper
functioning of your equipment. If they do, you will be notified in advance to give
you an opportunity to maintain uninterrupted telephone service. If you experience
trouble with the USR Call Director, please contact your retailer or U.S. Robotics
Corporation for information on obtaining service and repairs. The telephone com-
pany may ask that you disconnect this equipment from the network until the problem
has been corrected or until you are sure that the equipment is not malfunctioning.
This equipment may not be used on coin service provided by the telephone company,
and is not intended for use with party line service. This equipment is intended for use
only on loop start service, and will not operate on a ground start central office line.
USR Call Director
Phone/Fax/Modem Switch
User Manual
U.S. Robotics Corporation
1300 E. Woodfield Road
Suite 506
Schaumburg, IL 60173
847.874.2000 - Headquarters
877.762.0132 - Technical Support
www.usr.com
USR CALL DIRECTOR PROGRAMMING AND QUICK REFERENCE GUIDE
REGISTER NUMBER PROGRAMMABLE FEATURE PROGRAM RANGE FACTORY PRESET PROGRAMMING / INSTALLATION RECOMMENDATIONS
01 FAX Tone Detection 0= OFF
1= ON ON IF PHONE AND FAX ARE BEING USED IN AN INSTALLATION, PROGRAM THIS FEATURE “ON”
02 Protected Hook Flash 0= OFF
1= ON OFF WITH OLDER KEY AND PBX PHONE SYSTEMS, YOU MAY NEED TO PROGRAM THIS FEATURE “ON”
03 Unanswered Call Silent Transfer 0= OFF
1= ON OFF “UCST” ROUTES ALL UNANSWERED AFTER-HOURS CALLS TO A FAX OR MODEM PORT
04 Silent Transfer Destination 0= FAX
1= MODEM FAX THIS FEATURE DETERMINES WHICH DEVICE WILL RECEIVE A CALL AFTER IT HAS BEEN “SILENTLY TRANSFERRED”
05 Pulse Detection 0= OFF
1= ON OFF IF YOU HAVE PULSE DIAL PHONES AND WISH TO TRANSFER OR “GRAB” A CALL – PROGRAM THIS FEATURE “ON”
06 Call Override 0= OFF
1= ON OFF
IF THE USR CALL DIRECTOR IS INSTALLED AT A WALLJACK AND
YOU WANT TO ANSWER A CALL FROM ANY EXTENSION PHONE-
PROGRAM “ON”
07 Unrestricted Manual Transfer 0= OFF
1= ON ON GIVE TRANSFER ABILITY ANY TIME, FROM EITHER PARTY FROM
ANY PHONE, RECOMMENDED PROGRAMMING “ON”
08 Answering Machine Silent Transfer 0= OFF
1= ON OFF AFTER ANSWERING MACHINE TIMES OUT, CALL WILL BE ROUTED TO
FAX OR MODEM PORT
11 Security Access Code For VOICE Ports DIGITS 0-9 * AND #
4 DIGITS MAXIMUM *1 THIS REGISTER CONTAINS THE CODE FOR TRANSFER OF A FAX OR
MODEM CALL TO DEVICES CONNECTED TO VOICE 1 & 2 PORTS
12 Security Access Code For FAX Port DIGITS 0-9 * AND #
4 DIGITS MAXIMUM *2 THIS REGISTER CONTAINS THE CODE FOR TRANSFER OF A VOICE OR MODEM CALL TO FAX/PC FaxCard CONNECTED TO FAX PORT
13 Security Access Code For MODEM Port DIGITS 0-9 * AND #
4 DIGITS MAXIMUM *3
THIS CODE IS USUALLY SENT BY A CALLING MODEM – WE
RECOMMEND PROGRAMMING A FOUR DIGIT CODE FOR SECURITY
PURPOSES
14 Rings To Answer 0 TO 10 RINGS 0 RINGS
IF THE USR CALL DIRECTOR IS USED ON A KSU OR PBX SET TO “0” –
HOME INSTALLS W/EXT. PHONE ACCESS, PROGRAM
NEEDED NO. OF RINGS
15 Maximum Rings 4 TO 30 RINGS 8 RINGS
THIS FEATURE CONTROLS THE NO. OF TIMES A DEVICE (VOICE, FAX,
MODEM) IS RUNG BY THE USR CALL DIRECTOR
BEFORE DROPPING THE CALL
IMP ORTANT S AFET Y INS TRUC TIO NS - “SAVE T HES E INST RUCT ION S”
When using your telephone eq uipment, basic safety pre cautions should al -
ways be followed to reduc e the ri sk of fire, e lect ric shock and injur y to persons,
including t he foll owing :
1. Read and under stand all instructions .
2. Follow all warn ings and instructions marked on the prod uct.
3. Unplug this product from the wall outlet before cleaning. Do not use liquid
cleaner or aerosol cl eaner s. Use a damp cloth for cl eanin g.
4. Do not use this product near water, for example, near a bathtub, wash-bowl,
kitchen sink or laundry tub, in a wet basement or near a swimming pool.
5. Do not pl ace this prod uct on an unsta ble cart, st and or table. The product
may fall c ausing serious damage to the produ ct.
6. This pr oduc t should never be placed near or over a radiator or heat reg-
ister. This prod uct sh ould not be placed in a built-in insta llation unless
proper ventilation is provided.
7. This pr oduc t should be operated from only the type of power sourc e indi -
cated o n the mar king label. If you are not sure of the type of power supply
to your ho me, con sult your dealer or loc al power company.
8. Do not al low any thing to rest on the power cord. Do not locate this prod uct
where t he cord will be abused by persons walking on it .
9. Do not overload wall outlets and extension cords as t his can result in the
risk of fire or ele ctri c shoc k.
10. N ever pus h objects of any kind into this product through cabinet slots as
they may touch dangerous voltage points or short o ut par ts that c ould
resul t in risk of fire or el ectr ic shock. Never spill liqui d of any kind on thi s
product.
11. To reduce risk of electric shock, do not d isassembl e this product, but t ake
it to a qua lified serviceman when some ser vice or repair work is r equired.
Opening or removing covers may expose you to dangerous voltages or
other r isks. I ncorrect reassembly can cause e lectric shock whe n the appli-
ance is subsequent ly used .
12. Unplug this produ ct from the wall outlet and refer servicing to qualified
serv ice personnel under the following conditions:
A) When the power supply cord or plug is damaged or fraye d.
B) If liquid ha s been spilled into the produ ct.
C) If the product has been exposed to rain or water.
D) If the product does not operate normally by fo llowing the operating
instr uctions. Ad just only those cont rols that are covered by the op-
erating inst ruct ions because impro per adj ustments of ot her controls
mayres ult in damage and will often require ex tensive work by a quali -
fied technic ian to re store the prod uct to normal o perat ion.
E) If the product has b een dro pped or the cabinet has been damage d.
F) If the pro duct exhibi ts a distinct chang e in per formance.
13. Avoid using a telephone (other than a cordless typ e) during an el ectr ical
storm. There may be a remote risk of electric sh ock from lightning .
14. D o not use t he tele phone to report a gas l eak in the vici nity of the lea k.
INS TALLATIO N INS TRUC TIO NS
1. Never install telephone wiring during a li ghtning stor m.
2. Never install telephone jacks in wet l ocations un less the jack i s specially
designed for wet locations.
3. Never touch non-insulated telep hone wire or terminals unles s the tele-
phone line has been di sconnecte d at the network inter face.
4. Use caution when installing or modifying telephon e lines .

EXECUTING AUDIBLE < READ BACK >
WITH THE USR CALL DIRECTOR:
First you must enter the programming mode by dialing < # # 7 7 >.Then
press < *> and the register number you wish to read back.
Example:
• First, you press < # # 7 7 > on your touch tone phone to enter the pro-
gramming mode.
• The USR Call Director responds with a < PROCEED > tone
• You press < *0 6 > (telling the USR Call Director to audibly read back
the value in Register 06)
• The USR Call Director transmits 2 < Beeps > signifying the value < 0
>(the feature is turned off)
• After a short pause, the USR Call Director will transmit an < OK > tone
followed by a < PROCEED > tone.
• At that time you may either < READ BACK > or program any register.
For Registers Containing More Than A Single Value — Some registers can
(or are required to) contain more than a single value, i.e. Registers 11 to 15.
Here’s a short sample of what a < READ BACK > would sound like where more
than 2 digits or symbols are programmed in the register. Let’s say the register
you want to < READ BACK > is number 13, the Security Access Code for the
MODEM port, and it is programmed as < *7 5 >:
• You first enter the programming mode: < # # 7 7 >
• Press < *1 3 > to < READ BACK > Register 13.
• The USR Call Director transmits < Beep Beep Bip (pause) Beep Bip
Bip (pause) Beep > (Equivalent to < *7 5 >)
• The USR Call Director immediately transmits the < OK > and < PRO-
CEED > tones.
Note: You will receive an < ERROR > tone when entering an incorrect Regis-
ter Number on audible < READ BACK >. Never fear – TRY AGAIN!
PROGRAMMING COMMANDS:
• Save To Memory/Exit — After programming all feature values you wish
to manipulate, you will need to save the program to memory and exit the
programming mode. This can be done by dialing < 8 0 >. At that time you will
hear the < OK > tone twice. The LED will go back to normal operation, Even
if there is a power loss to the USR Call Director, all programming is saved.
• No Save/Exit — If you wish to < DUMP > any programming you’ve done
and exit the programming mode, dial < 9 0 >. At that time you will only hear
the < OK > tone once. The LED will go back to normal operation.
• Set Registers To Factory Preset — This command sets all program reg-
isters to the factory presets. When you dial < 6 0 > all registers automatically
revert back to factory preset. the USR Call Director will answer with an
< OK > tone followed immediately by a < PROCEED > tone. Dial < 8 0 > to save
and exit.
TYPES OF TONES YOU WILL HEAR:
For Optimal Performance...
Install the USR Call Director At The “Demarcation Point”
• < PROCEED > – Three high-pitch tones in rapid succession tell you the
USR Call Director is ready to program a register or receive more commands
in the form of touch tones – Bee-Bee-Beep.
• < OK > – One high-pitch tone immediately followed by a mid-pitch tone
means that the numbers that you have entered are acceptable and within range
for the Register Number and feature value – Bee-Bip
• < ERROR > – A single low-pitch tone indicates that the Register Number,
feature value or program commands (we talk about those next) you have en-
tered are invalid. Common errors committed when programming could be:
–Entering the register number for a feature, let’s say it’s < PRO-
TECTED HOOK FLASH >, and you enter only part of the number. The
register number for < PROTECTED HOOK FLASH > is < 02 >. If you
enter < 2 >, the USR Call Director will give you an < ERROR > tone.
–Entering a feature value that is outside of the program range. As
an example, we will use < PROTECTED HOOK FLASH > again. You
are only allowed to program this feature value as < 0 > (OFF) or < 1 >
(ON ). If you enter the number < 2 > after the correct register number,
the USR Call Director will give you an < ERROR > tone.
PROGRAMMABLE FEATURES:
• Fax Tone Detection — This feature, when activated, tells the USR Call Direc-
tor to detect the presence of CNG/fax tones which may be transmitted by a calling
fax machine or PC Fax card. All calls accompanied by CNG tones, whether they
be from a fax machine or PC Fax card, are routed through to equipment connected
to the device port labeled FAX. If no fax type equipment is used on the USR Call
Director, simply deactivate this feature. Factory preset is <ON >.
The first thing you should do is place a local call to someone you know. Ask
him or her to lay their phone receiver down for a moment…but don’t hang it up.
After placing a call to your friend, wait at least five seconds before proceeding.
First, dial < # # 7 7 > on your telephone key pad. The LED light will begin blink-
ing rapidly. Immediately listen for three rapid high-pitch beeps in your handset.
Three high-pitched tones indicate that you have entered the programming mode
and may < PROCEED >.
At this time, you should enter the Register Number of the feature you wish
to program and the proper value(s). (Example: to turn off Fax Tone Detection,
press < 0 1 0 > then press < 8 0 > to save.) If the proper register number and
programming value(s) are entered, the USR Call Director will answer with
a high-pitch tone immediately followed by a mid-pitch tone. It sounds like <
Bee-Bip >. That means < OK >. If the numbers you enter are invalid (either for
the feature register or program value), the USR Call Director will respond with
a single low-pitch < ERROR > tone. In either case, three rapid high-pitch tones
will immediately follow telling you to < PROCEED >. At this time you may
either access and program a new feature register or correct the previous attempt
by entering new numbers.
USR Call Director
USER MANUAL
Congratulations!
You have purchased the highest quality voice/fax/
modem call processor in the industry – the USR Call
Director! This manual has been designed to get you,
your communications device and USR Call Director
operating on the phone line with a minimal amount
of work.
When installed on a phone line, the USR Call Di-
rector automatically answers all inbound calls and
“screens” for fax tones (CNG–CalliNG tones). While
performing the “screening” function for both types of
tones the USR Call Director is transmitting phone
company–simulated “ring back” tones to the calling
party. After the screening function is performed, the
call is routed to the proper device.
The USR Call Director’s performance is depen-
dent on how it is installed on a home or business
phone line and what programmable features are ac-
tivated.
The next sections explain the different features
which optimize the USR Call Director’s perfor-
mance in particular installations.
CALLER ID COMPATIBILITY:
The USR Call Director is compatible with Caller ID (CID), a service
available from the phone company. In the U.S. and Canada, CID is transmit-
ted as a Bell 202 modem signal between the 1st and 2nd rings. the USR Call
Director default factory setting is 0 rings to answer; therefore the Rings-To-
Answer count must be changed to at least two or more rings to accommodate
the passing of the Caller ID info.
To delay the Rings-To-Answer count in register 14 to 2 (minimum), sim-
ply make the following programming change:
• From a touch-tone phone on the USR Call Director, make a call to an-
other number (like your cell phone) then enter the following from the
keypad:
• Enter < # # 7 7 > then wait for triple tone (Bee-Bee-Beep),
• Enter < 1 4 2 > then wait for double (Bee-Beep) and triple tone (Bee-
Bee-Beep).
• Enter < 8 0 > then you will hear two double tones indicating save and exit.
You are done programming. CID will now be received through the USR
Call Director on all incoming calls.
DSL COMPATIBILITY:
The USR Call Director is compatible with Digital Subscriber Line (DSL)
service available from the phone company. Remember, the USR Call Direc-
tor is an analog device just like your phone while your DSL service is digital.
Simply insure that the DSL filter, which should be provided by your DSL ser-
vice provider, is installed between the DSL service connection and the Line
jack on the USR Call Director.
No additional filters are required on any devices attached to the USR Call
Director.
The DSL modem must be connected directly to the DSL service connec-
tion...NOT THROUGH the USR Call Director. That’s all there is to it.
Line FAXV2V1 Mdm
Telephone Com pany
Service w ith DSL
Analog
Filter
Un-Filtered Connection
to DSL Modem
RJ-14 Telephone Jacks
Throught the Premises
(Do Not Need or Want
Filters at these Jacks)
USRobotics
®