IBM 8265 Nways ATM Switch User manual

8265 Nways ATM Switch IBM
Problem Determination
and Service Guide
SY33-2128-00

8265 Nways ATM Switch IBM
Problem Determination
and Service Guide
SY33-2128-00

Note!
Before using this information and the product it supports, be sure to read the general information under “Notices”
on page xi.
First Edition (September 1998)
The information contained in this manual is subject to change from time to time. Any such changes will be reported in subsequent
revisions.
Order publications through your IBM representative or the IBM branch office serving your locality. Publications are not stocked at the
address given below.
A form for readers' comments appears at the back of this publication. If the form has been removed, address your comments to:
IBM France
Centre d'Etudes et Recherches
Service 0798 - BP 79
06610 La Gaude
France
FAX: [phone]
IBM Internal Use: LGERCF at IBMFR
Internet: [email protected]
When you send information to IBM, you grant IBM a non-exclusive right to use or distribute the information in any way it believes
appropriate without incurring any obligation to you.
 Copyright International Business Machines Corporation 1998. All rights reserved.
Note to U.S. Government Users — Documentation related to restricted rights — Use, duplication or disclosure is subject to
restrictions set forth in GSA ADP Schedule Contract with IBM Corp.

Contents
Figures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Product Page/Warranties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
European Union (EU) Statement ........................... xii
Year 2000 Statement ................................. xii
Electronic Emission Notices .............................. xiii
Trademarks and Service Marks ........................... xv
General Product and Safety Information ..................... xvii
Safety Notice for United Kingdom .......................... xvii
Service Inspection Safety Procedures ........................ xvii
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
Safety Label Locations ............................... xxi
Safety Label Identification ............................. xxii
About This Manual ................................. xxiii
Who Should Use This Manual ........................... xxiii
Purpose of This Manual ............................... xxiii
How This Manual Is Organized ........................... xxiii
Chapter 1. Start Problem Determination ..................... 1-1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Visual Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Other Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Maintenance Actions and Procedures ...................... 1-4
Module Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Miscellaneous Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Chapter 2. MAPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
MAP 0100: CPSW2 and Controller Module .................. 2-2
MAP 0110: 8265 Power and Fan Control .................... 2-4
MAP 0120: CPSW2 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
MAP 0130: CPSW2/Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
MAP 0140: CPSW2/Fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
MAP 0150: CPSW2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
MAP 0160: Controller Module LEDs ...................... 2-14
MAP 0170: Controller Module/Power . . . . . . . . . . . . . . . . . . . . . 2-16
MAP 0180: Controller Module/Fans . . . . . . . . . . . . . . . . . . . . . . 2-18
MAP 0190: Controller Module . . . . . . . . . . . . . . . . . . . . . . . . . 2-20
MAP 0200: Fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
MAP 0210: CPSW/CPSW2 in Maintenance Mode .............. 2-23
MAP 0220: MNTN Code 20 ........................... 2-25
MAP 0230: MNTN Code 20 (Continued) ................... 2-26
MAP 0240: MNTN Code 20 (Continued) ................... 2-27
MAP 0250: MNTN Code 20 (Continued) ................... 2-28
MAP 0260: MNTN Code 20 (Continued) ................... 2-29
MAP 0270: MNTN Code 21 ........................... 2-30
 Copyright IBM Corp. 1998 iii

MAP 0280: MNTN Code 21 (Continued) ................... 2-31
MAP 0290: MNTN Code 21 (Continued) ................... 2-32
MAP 0300: MNTN Code 22 ........................... 2-33
MAP 0310: MNTN Code 22 (Continued) ................... 2-34
MAP 0320: MNTN Code 24 ........................... 2-35
MAP 0330: MNTN Code 24 (Continued) ................... 2-36
MAP 0340: MNTN Code 25 ........................... 2-37
MAP 0350: MNTN Code 30/31 – 39/3A .................... 2-38
MAP 0360: MNTN Code 34 ........................... 2-40
MAP 0370: MNTN Code 38 ........................... 2-42
MAP 0380: MNTN Code 3A–3E/3F ...................... 2-43
MAP 0390: MNTN Code 40 ........................... 2-45
MAP 0400: Backup CPSW with No Standby LED ON ........... 2-47
MAP 0410: Arrow and Four Digits on Hexadecimal Display ........ 2-48
MAP 0420: Four Digits on Hexadecimal Display ............... 2-49
MAP 0430: Four Digits on Hexadecimal Display (Continued) ....... 2-51
MAP 0440: CPSW/CPSW2 LEDs . . . . . . . . . . . . . . . . . . . . . . . 2-52
MAP 0450: Module Installation Problem ................... 2-54
MAP 0460: Reset Problem on Media Module ................ 2-59
MAP 0470: Problem During Activity on Media Modules ........... 2-64
Compatibility Problems between Hardware and Microcode Module Levels .. 2-68
8260 Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-68
8265 Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-69
Installation of the SIMM Memory on the CPSW Module ........... 2-69
8260 Features Used in the 8265 ....................... 2-69
ESS URL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-70
Chapter 3. Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Collecting Traces and Dumps ............................ 3-1
Trace and Dump Selection .............................. 3-1
UNI Level Problems .................................. 3-2
PNNI Level Problems ................................. 3-3
Connection Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
PVC Connection Problems ............................. 3-4
LAN Emulation Connection Problems ...................... 3-4
Classical IP Connection Problems ........................ 3-4
SNMP Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
ILMI Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
For a Port ...................................... 3-6
For a vpc_link .................................... 3-6
Online Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Local Wrap Commands .............................. 3-7
Remote Wrap Commands ............................. 3-8
Wrap Commands Syntax .............................. 3-8
Use of commands ................................ 3-8
Completion of the command .......................... 3-9
Wraps Available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
How to Verify a Link ................................. 3-10
PING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
ATM_PING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Upgrading the 8265 by Code Download ...................... 3-12
In-Band Download Method ............................ 3-12
Classical IP mode ............................... 3-12
Ethernet or Token Ring LAN-Emulation Mode ............... 3-12
iv 8265 PD and SG

Serial Line Support (SLIP) Mode ....................... 3-13
8265 CPSW RJ45 Support (TCP/IP Telnet) ................ 3-13
Upgrade Synopsis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Download Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Summary of Important Commands and When to Use Them .......... 3-19
Maintenance Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23
Resetting and Changing the Password ...................... 3-24
How to Order an NVRAM .............................. 3-25
How to See the Code Level of CPSW Module .................. 3-26
How to See the Power Requirement for a Module ................ 3-27
Checking of the CPSW Module ........................... 3-28
CPSW and CPSW2 Differences .......................... 3-31
CPSW/CPSW2 - Chassis/Backplane Compatibility Table .......... 3-31
CPSW2 (FC 6502) and Controller Module (FC 8000) Coexistence .... 3-31
Chapter 4. FRU Exchange . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Exchange Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
8265 FRUs and Parts Number Exchange Procedure ............... 4-1
ac Power Supply Exchange ............................ 4-2
-48 Volt dc Power Supply Exchange ....................... 4-5
Fan Unit Exchange ................................. 4-7
Controller Module Exchange ............................ 4-8
CPSW / CPSW2 Exchange ............................ 4-9
PCMCIA Exchange . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
DRAM SIMM Exchange ............................. 4-11
Media Module and I/O Card Exchange ..................... 4-12
EEPROM Exchange on Backplane ....................... 4-22
Chapter 5. CE Leaving Procedure ........................ 5-1
Appendix A. 8265 Part Numbers ........................ A-1
8265 Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Parts Listing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3
Parts Listing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5
Modules and other Part Numbers ......................... A-6
Power Cord Part Numbers ............................. A-6
Power Plug Number ............................... A-7
Bibliography . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . X-1
8265 Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . X-1
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . X-1
ATM Forum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . X-1
List of Abbreviations ................................ X-3
Contents v

vi 8265 PD and SG

Figures
0-1. Ground Pin on Mainline ac Power Cable ................ xviii
0-2. Ground Pin on Mainline dc Power Cable ................. xix
0-3. Safety Label Location on 8265 ....................... xxi
0-4. Safety Label Location on dc Power Supply ............... xxi
1-1. How to identify CPSW and CPSW2 .................... 1-1
2-1. Controller Module and CPSW2 ...................... 2-2
4-1. Replacing a Defective Power Supply ................... 4-3
4-2. Power Supply Bay Grille Installation ................... 4-4
4-3. Replacing a Defective Fan Unit ...................... 4-7
4-4. Installing a Controller Module ....................... 4-8
4-5. Removing the Motherboard ........................ 4-15
4-6. Removing the Faceplate Bracket .................... 4-16
4-7. Attaching the I/O Card .......................... 4-16
4-8. Attaching the Faceplate Bracket ..................... 4-17
4-9. Reattaching the Motherboard ...................... 4-17
4-10. Removing the Motherboard ........................ 4-18
4-11. Removing the Faceplate Bracket .................... 4-19
4-12. Attaching the I/O Card .......................... 4-19
4-13. Attaching the Faceplate Bracket ..................... 4-20
4-14. Reattaching the Motherboard ...................... 4-20
4-15. EEPROM Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22
 Copyright IBM Corp. 1998 vii

viii 8265 PD and SG