UTC RETAIL 2170 User manual

 2013 UTC RETAIL. All rights reserved.
11921016 Rev A
2170 POS
Touch Screen POS Workstation
INSTALLATION GUIDE
Congratulations on your purchase of UTC RETAIL’s
innovative 2170 Touch creen PO Workstation. The
2170 PO is designed for use in restaurants,
convenience stores, and other specialty retail
establishments. It is highly configurable, has easy
access to connectors, and a large selection of interface
ports for connectivity to printers, cash drawers,
scanners, keyboards, and other peripherals.
This Installation Guide will help you efficiently install
the 2170 PO . The document is intended for use by
technical experts who assemble PO systems.
This document may not be used for any purpose other
than its intended use. This document must be downloaded in its entirety; it may not be reproduced, stored or
transmitted in part without the prior written permission of UTC RETAIL. All attempts have been made to ensure
that the information presented in this document is correct. No liability, expressed or implied, will be assumed by
UTC RETAIL, its dealers, or affiliates, for damage resulting from the use of this information.
There are many options for operating systems, drivers, applications, and peripherals. Please consult the supplier’s
documentation for information not specific to 2170 PO products.
The 2170 PO Touch creen PO Workstation complies with UL60950 requirements. This equipment has been
tested and found to comply with the limits for a Class “A” digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which
case the user will be required to correct the interference at his/her own expense.

11801016 Rev A 2 © 2013 UTC RETAIL
Preparing for Installation
Safety Precautions
DANGER: High Voltage
This unit c ntains high v ltage. There is a risk f electrical sh ck if the case is pened. If service is required, c ntact
an auth rized service agent r UTC RETAIL (UTC).
WARNING: CMOS Battery Damage
Replace y ur system's battery nly with CR-2032 ( r equivalent) 3V Lithium-I n c in cell battery t av id risk f
pers nal injury r physical damage t y ur equipment. Always disp se f used batteries acc rding t l cal rdinance,
where applicable. Any damage due t n t f ll wing this warning will v id y ur m therb ard's manufacturer warranty.
WARNING: Access to Internal Com onents
All access t internal c mp nents f the 2170 POS unit is restricted t Auth rized Service Pers nnel nly. Opening the
case r service by any ne else will aut matically v id the warranty n this pr duct.
WARNING: Connect AC Power Cable last
T av id accidental p wer-up during installati n, c nnect the AC P wer Cable last.
WARNING: Electrical Shock
Use cauti n when c nnecting cables. T av id electric sh ck, d n t c nnect safety extra-l w v ltage (SELV) circuits
t teleph ne-netw rk v ltage (TNV) circuits. L cal Area Netw rk (LAN) p rts c ntain SELV circuits, and teleph ne
p rts c ntain TNV circuits. S me LAN p rts and s me teleph ne p rts use RJ-45 c nnect rs.
CAUTION:
Damage t the l gic m dule c mp nents may ccur if AC p wer is n t rem ved fr m the pr duct pri r t attaching any
access ries.
CAUTION:
Do not use the Magnetic Stripe Reader (MSR) unit as a handle when m ving r carrying the 2170 POS.
CAUTION:
Do not h t plug t the I/O panel serial p rts r the serial p rt adapter cable. Turn ff the 2170 POS Unit bef re
c nnecting serial p rt cables.

© 2013 UTC RETAIL 3 11801016 Rev A
Site Specifications and Power Requirements
Power Requirements Voltage
Frequency
Current (max with peripherals)
120 VAC ± 10%
0/60 Hz
A
Site Wiring A dedicated, unswitched power line is recommended. The AC outlet
should be close to the 2170 POS. Do not use extension cords.
Environmental Conditions
Temperature Constant operation at or near the temperature limits stated below
should be avoided. Do not exceed the limits shown.
Operating temperature:
Storage temperature:
0°C to 40°C (32°F to 104°F)
-20°C to 60°C (-4°F to 140°F)
Humidity Constant operation at or near the humidity limits stated below
should be avoided. Do not exceed the limits shown.
Humidity Up to 90% non-condensing
Airflow Requirements The ambient air temperature must not exceed 40°C (104°F).
Do not block the air vents on any side of the 2170 POS Workstation.
Airflow through these vents is required for system cooling.
Do not install the 2170 POS in a location not having sufficient
ventilation. Leave several inches of clearance on all sides where the
air vents are located.
AC Power Line and Data Line Transient Protection
The 2170 PO is a modern computer that can interface with a large variety of peripherals. This complete PO
system represents a significant financial investment for your site. As such, it must be protected against energy
transients (lightening strikes, switching transients), complete power loss or brownouts as you would protect any
piece of computer equipment. UTC RETAIL has a large variety of power and data line conditioner equipment and
uninterruptible power supplies (UP ) that can be sized for your system; contact your UTC RETAIL representative
for information.
Getting to Know the System
2170 POS
15 Touch Screen Monitor
On/Off Power switch
(on
I/O panel behind bezel)
Power-On LED

11801016 Rev A 4 © 2013 UTC RETAIL
Product Components
The 2170 PO product includes:
• 2170 PO main unit
• afety heet
• A/C power cord
• Two (2) RJ-45 to DB-9 serial port adapter dongles
Depending on the configuration you have purchased, the following optional items may also have been installed:
• Magnetic tripe Reader (M R)
• Rear Customer Display (RCD)
• 8.4” Rear LCD Display
ser Guide
To download the User Guide for this product, go to www.utcretail.com
Installing the 2170 POS Workstation
Power Cord
Plug the supplied AC cord into the power adapter mounted into the base. ee photo below. tand the system on its
feet and snake the power cable through the cutout in the rear of the base.
WARNING: To avoid accidental power-up during installation, connect the AC Power Cable last.
Figure 1, 2170 Power Cord Attachment

© 2013 UTC RETAIL
Input/Output Panel –
Port Configuration
1. Power switch
2. DC in 19V
3. VGA
4. COM4
Cable Routing
For a neat installation, route the I/O panel cables through the cable tie down
Excess cable can be loomed under the
2170
Figure 3, 2170
I/O Panel and Cable Clamp Assembly
Hard Drive Removal
The 2170
POS System is equipped with one
drives.
To remove a hard drive
, follow these steps
1. S
hut off all power to the system;
from the C outlet.
2.
Remove the single screw on the rear panel and lift off the
hard drive access cover.
3.
Disconnect the HDD cabling.
4. Replace hard drive.
5.
Reconnect the cabling and install the door.
5
Port Configuration
Figure 2, 2170 POS I/O Panel
5. COM3
6. COM2
7. COM1
8. LAN
9.
SB3/ SB4
10.
SB1/ SB2
11.
Cash Drawer
For a neat installation, route the I/O panel cables through the cable tie down
clamp
assembly See photo below
2170
stand and hidden behind the system
I/O Panel and Cable Clamp Assembly
POS System is equipped with one
easily accessible hard
, follow these steps
:
hut off all power to the system;
unplug the power cord
Remove the single screw on the rear panel and lift off the
hard drive access cover.
Disconnect the HDD cabling.
Reconnect the cabling and install the door.
Secure cables using the cable tie
down clamp assembly.
Figure
under open door
11801016 Rev A
SB3/ SB4
SB1/ SB2
Cash Drawer
assembly See photo below
Secure cables using the cable tie
down clamp assembly.
Figure
4,2170 DD seen
under open door

11801016 Rev A 6 © 2013 UTC RETAIL
Trou leshooting
2170 PO ystem User Guide provides troubleshooting procedures for possible problems encountered when
installing the product. Access the document at: www.utcretail.com.
Service and Technical Support
Assistance and customer service are available from your dealer or authorized service provider. If your dealer or
service provider cannot answer your questions or provide satisfactory service, call UTC RETAIL’s Technical
upport. When calling for assistance or service information, please be ready to provide the model number and serial
number, which can be found on a label on the bottom of the chassis.
If the product needs to be returned to a repair facility, please use the original packing material and shipping carton.
For assistance, service and product information, contact:
UTC RETAIL
100 Rawson Road
Victor, NY 14564
Phone: [phone] or (585) 9 4.9500
Fax: [phone]
www.utcretail.com