UTC RETAIL 3170 Series User manual

© 2013 UTC RETAIL 1 11823040 Rev A
3170 Touch Screen POS Workstation
INSTALLATION GUIDE: Rear Customer Display (RCD)
Congratulations on your purchase of UTC RETAIL’s innovative 3170 Touch creen PO Workstation
Rear Customer Display! Designed for the 3170, the RCD is as user-friendly as it is customer-friendly.
The display features selectable baud rates, 180° display rotation and 20° tilt.
The 3170 RCD uses a standard serial interface, a 2 line by 20 character vacuum fluorescent display
and has four programmable display intensities.
This guide is designed to help you efficiently assemble, install and test the UTC RETAIL 3170 RCD.
3170 RCD Display Components
You will find the following components inside the 3170 RCD box:
• RCD head and pole with attached cable
• RCD pole adapter
• DB9 to RJ45 adapter
Product Safety
DANGER: High Voltage
This unit contains high voltage. There is a ris of electrical shoc if the case is opened. If service is required, contact an
authorized service agent or UTC RETAIL at 1-800-349-0546.
WARNING: Access to Internal Components
All access to internal components of the 3170 wor station or the 3170 RCD is restricted to Authorized Service
Personnel only. Opening the case or service by anyone else will automatically void the warranty on this product.
WARNING: Electrical Shock
Use caution when connecting cables. To avoid electric shoc , do not connect safety extra-low voltage (SELV) circuits
to telephone-networ voltage (TNV) circuits. Local Area Networ (LAN) ports contain SELV circuits, and telephone
ports contain TNV circuits. Some LAN ports and some telephone ports use RJ-45 connectors.
CAUTI N:
Damage to the logic module components may occur if AC power is not removed from the product prior to attaching any
accessories.
CAUTI N:
Do not hot plug to the rear panel serial ports. Turn off the 3170 Unit before connecting serial port cables.
CAUTI N:
Do not use the Magnetic Stripe Reader (MSR) unit as a handle when moving or carrying the 3170.

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Preparing the 3170 Workstation
If your 3170 PO was received with the RCD pole adapter already installed onto the rear cover, go to
the section titled Attaching the RCD Head.
After shutting down Windows and the 3170 workstation is off, unplug it from the wall outlet. Unplug all
cables from the front panel and rear panel of the 3170. Using a fine tip Phillips screwdriver or
other device with a point, remove the rubber plug from both sides of the main cover, just behind
the side cooling vents. On both sides, remove the screw that was hidden by the rubber plug.
From the rear of the machine, press in the tab on
both sides of rear cover, unlocking the rear
cover from the front panel. Pull the rear cover
straight back, then lift it off the machine.
Being careful not to scratch the cover, turn it over
and hold it in your lap. Locate the plastic
knockout and its tabs on the back side of the
cover. Ensuring the knockout is not against
your leg, and using a flat instrument, apply a
slow, steady pressure on the knockout’s
retaining tabs, while pushing down on the
knockout with your thumb. The knockout will
slowly start to release, and then pop out.
Press tab
here (both
sides of
cover).

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Attaching the RCD pole adapter
Note: Once the RCD pole adapter is installed, it is permanent. The adapter cannot be removed from
the rear cover
From the 3170 RCD box, remove the pole
adapter. Turn the rear cover over (right side
up) and align the 4 tabs on the pole adapter
with the 4 slots in the rear cover. The adapter
will only attach in one way; the smallest pole
adapter tab goes towards the rear of the
cover. Press the pole adapter into the cover's
knockout hole until the adapter locks into
place.
Configuring the CO Ports
The 3170 has 4 serial ports; one of these ports will be used to send power and data to the 3170 RCD.
Check with your PO software supplier for information regarding which serial port you should use.
erial ports are also known as COM ports; the remainder of this manual will assume COM2 is the
port being used. The 3170 RCD requires +5VDC on pin 9 of its serial cable and the 3170 standard
configuration has COM2, COM3 and COM4 ports setup to provide +5VDC to pin 9. If you have
not modified this standard configuration, continue the installation at the Attaching the RCD Head
section of this document. If the RCD will be attached to COM1 or COM2, continue below at
Configure COM 1 / COM2. If the RCD will be attached to COM3 or COM4, continue below at
Configure COM 3 / COM4.
Configure COM 1 / COM2
et the rear cover aside. Gently pull straight back
(a half inch) using the handle on the rear of
top cover of the logic unit chassis. The cover
will unlock from the chassis bottom.
Pivot the cover up and raise the cover fully;
aligning the pivot screws in the chassis slots
and locking the rear cover up at a 45° angle.
Use the motherboard drawing below to locate terminal block JP3 & JP4. COM1 uses pins 1-6;

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COM2 uses pins 7-12. The drawing’s left side is the rear of the motherboard; pin 1 on each
terminal block is indicated by the small circle on the board. Now use the tables seen below to
select the jumper setting for JP3 or JP4. For +5V COM1, move the jumper to 3-4 location, for
COM2, move the jumper to the 9-10 location. For +5V COM3, jumper 1-2 on JP4; for COM4,
jumper 5-6.

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Reverse previous steps to close the chassis cover. Lift the chassis cover out of the locking slots,
reconnect the power cable, lay the cover flat on the main chassis and slide it forward the half inch
required to seat the pivot barrels into their mating slots.
Attaching the RCD Head
Install the rear cover back onto the 3170. Do not
install the rear cover screws and plugs at this
time. Remove the RCD head from the box
and feed the RCD head's cable through
installed adapter and behind the handle on
the chassis cover. Continue to install the
head onto the adapter, locking the adapter’s
nub into the middle of the 5 holes in the RCD
pole adapter.
Connect to the CO Port
Lift up the rear door of 3170. Plug the DB9-RJ45
adapter into the COM port matching the port
selected in the “Configuring the COM Ports”
section. The photo to the right shows the
connection to the COM2 jack. ecure the
assembly to the chassis using the two
attached locking screws. Insert the plug from
the RCD head into the DB9-RJ45 adapter; it
will lock into place.
Reattach all the cables disconnected at Preparing
the 3170 Workstation.
Configure COM3 / COM4
If using COM3/COM4, continue here. If not, go to Testing the RCD.
1. Power on the system, and press the <DEL> key when the system is booting up to enter the
BIO etup utility.
2. elect the Advanced tab.
3. elect Power Configuration COM/VGA/CD Ports and press <Enter> to go to display the
available options.
4. To enable the power, select COM3 Power etting or COM4 Power setting and press
<Enter>. elect Power and press <Enter>. ave the change by pressing F10.
Testing the RCD
Turn on the 3170. A bootup message (shown at
right) will appear on the RCD for about 2
seconds.

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When at the Windows desktop, start
HyperTerminal. Look on the tart menu, All
Programs → Accessories → Communications
→ HyperTerminal.
If necessary, answer the question regarding
default telnet program.
If necessary, put in your local area code.
Accept the Phone and Modem Option presented,
or edit it as desired.

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Enter a Connection Description.
elect the COM port to which you connected the
RCD.

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Click the Configure button that appears and setup
the COM Properties form that appears as
seen on the right.
When you click OK, the form will disappear and
the software will connect to the RCD. Click
the Disconnect icon.
Click the Properties icon. Click the ettings tab
and then the A CII etup... button. Check the
“Echo typed characters locally” box and the
“ end line ends with line feeds” box.
On the main page, click on the Call icon.

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Now type a test message using a PO keyboard.
Your message will appear in the
HyperTerminal window and on the RCD. The
RCD can display 2 lines of 20 characters
each. The display will wrap to line 2 after the
20
th
character. At the 20
th
character on line 2,
line 2 will move to line 1 position. The Esc
key will erase the display and return to line 1,
character 1 position.
The message will be displayed in the RCD.
To disconnect HyperTerminal from the RCD, click
the Disconnect icon and then exit
HyperTerminal. Any message in the RCD will
remain until the 3170 is restarted.
Install the Rear Cover’s screws and rubber plugs.
RS232 RCD Factory Settings Baud rate = 9600, Word length = 8, top bits = 2, Parity = None. Refer
to the 3170 RCD Programming guide to change baud rates or parity.
You have completed the installation of the 31 0 RCD. If you experience problems with any of
the components of the RCD, see the “Troubleshooting Procedures” section below.
Troubleshooting Procedures
The following table presents symptoms and solutions for problems potentially encountered when
installing the 3170 RCD.
Symptom Solutions
The display does not
have power.
• Ensure the R 232 connector is plugged into a COM port providing
+5VDC on pin 9. On the 3170 Workstation in a standard
configuration, COM2, COM3 and COM4 can provide power to the
RCD.
Meaningless characters
appear on the pole
display when I run my
application.
•
For R 232 Devices, check the baud-rate settings for the application
to ensure that they match the settings for the pole display.
Note: Please call UTC RETAIL Technical Support at 800.349.0546, if you have any problems
not addressed in the Troubleshooting Procedures, or have questions about other
sections of this documentation.