Elo TouchSystems 3243L User manual

USER MANUAL
Elo Touch Solutions
3243L Touchmonitors
4243L Touchmonitors
SW601960 Rev D

User Manual: 43L Series
SW601960 Rev D, Page 2 of 28
Copyright © 2015 Elo Touch Solutions, Inc. All Rights Reserved.
No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated
into any language or computer language, in any form or by any means, including, but not limited to, electronic,
magnetic, optical, chemical, manual, or otherwise without prior written permission of Elo Touch Solutions, Inc.
Disclaimer
The information in this document is subject to change without notice. Elo Touch Solutions, Inc. and itsAfffiliates
(collectively "Elo") makes no representations or warranties with respect to the contents herein, and specifically
disclaims any implied warranties of merchantability or fitness for a particular purpose. Elo reserves the right to
revise this publication and to make changes from time to time in the content hereof without obligation of Elo to
notify any person of such revisions or changes.
Trademark Acknowledgments
AccuTouch, CarrollTouch, Elo, Elo (logo), Elo Touch, Elo Touch Solutions, Elo TouchSystems, IntelliTouch, iTouch,
SecureTouch, TouchTools and VuPoint are trademarks of Elo and itsAffiliates. Windows is a trademark of Microsoft
Corporation.

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Table of Contents
Chapter 1: Introduction...........................................................................................4
Chapter 2: Installation.............................................................................................5
Chapter 3: Mounting................................................................................................7
Chapter 4: Operation .............................................................................................10
Chapter 5: Technical Support.............................................................................15
Chapter 6: Safety & Maintenance......................................................................17
Chapter 7: Regulatory Information...................................................................19
Chapter 8: Warranty Information.......................................................................23

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Chapter 1: Introduction
Product Description
Your new touchmonitor combines the reliable performance of Elo Touch Solutions touch
products with the latest developments in touch technology and display design. This combination
of features creates a natural flow of information between a user and the touchmonitor.
This widescreen touchmonitor incorporates a 24-bit color, active matrix thin-film-transistor LCD
panel to provide high quality display performance. Its Full HD resolution of 1920x1080 is
suitable for displaying graphics and images. Its LED backlight significantly reduces power
consumption and eliminates mercury (compared to CCFL-backlit panels). Other features that
enhance this LCD monitor’s performance are Plug & Play compatibility and on-screen display
(OSD) controls.
Precautions
Follow all warnings, precautions and maintenance as recommended in this user manual to
maximize the life of your unit and prevent risks to user safety. See the Safety & Maintenance
chapter for more information.
This manual contains information that is important for the proper setup and maintenance of the
unit. Before setting up and powering on your new touchmonitor, read through this manual,
especially the Installation, Mounting, and Operation chapters.

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Chapter 2: Installation
Unpacking the Touchmonitor
Open the carton and verify that the following items are present:
Touchmonitor
User Manuals CD
Mounting brackets
Quick Install Guide
VGA cable
HDMI cable (ETX243L-XXWA models only)
DVI cable (ETX243L-XXAA models only)
USB cable (not available for ETX243L-0NXX models)
International power cables
Japanese language regulatory information pamphlet

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Connector Panel & Interfaces
Note: DVI or HDMI are available on certain models only.
Touchmonitor Connections
1. Connect a video cable from your host computer to the monitor. For VGA cables, tighten the
video cables screws for best performance.
2. Connect the USB touch cable between the monitors USB connector and your PC’s USB port.
(Not applicable for No Touch models)
3. Connect the power cable to the monitors input power jack and the AC power outlet.
4. The touchmonitor ships in the ON state.
Installing the Touch Technology Software Drivers
No additional drivers are required for your projected-capacitive touchmonitor with Windows 7
and 8 operating systems, it uses Windows HID drivers.
To download latest touch drivers
1.Visit www.elotouch.com/Support/Downloads/Driver/DriverDownload/Default.aspx
2.Select the operating system from “Operating System” dropdown menu.

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3.Select the technology from “Technologies” dropdown menu.
4.Click on the driver version required for your touchmonitor.
5.Click “Accept” once you are directed to the “Driver License Agreement” page.
6.Enter you email address, Click on “Next Step”. Your driver download will start automatically.
7.If you are a new user, fill in the required information and Click on “Register”. Your driver
download will start automatically.

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Chapter 3: Mounting
General Mounting Information
The OSD text can be rotated between portrait and landscape mode through the OSD menu to
better suit your mounting orientation.
Portrait and Landscape Mode
For Elo Part Numbers E304029, E326003, E326202, and E326398:
The monitor can only be installed in portrait or landscape mode following the below diagram.
The THIS END UP sticker will point up.

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For Elo Part Numbers E220625, E589724, and E444804:
Portrait mode can only be installed in the 90 degrees orientation such that the Elo logo on the back is
rotated to the right and the cables are connected from the left side, as the following image shows.
Landscape mode can only be installed at 0 degrees such that the Elo logo is on the back is not
rotated and the cables are connected from the bottom, as the below image shows.
Insert cables
from this side

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Side Bracket Mount
Threaded holes are provided on the sides of the monitor for mounting using the provided
brackets.
ET3243L
Insert cables from this side

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For 4243L monitors:

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Rear VESA Mount
For ET3243L Monitors:
A four-hole 400x200mm mounting pattern for M6 screws is provided on the rear of the monitor.
The VESA FDMI-compliant counting is coded: VESA MIS-F, 400, 200, 6.
For the 4243L Monitor:
A four-hole 400x400mm mounting pattern for M6 screws is provided on the rear of the monitor.
The VESA FDMI-compliant counting is coded: VESA MIS-F, 400, 400, 6.
Refer to www.elotouch.com for dimensional drawings.

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Chapter 4: Operation
Power
To turn the touchmonitor on or off, press the touchmonitor power button on the OSD controller
once.
The Power Status LED on the OSD controller functions according to the following table:
TouchMonitor/Computer Module status LED status
OFF OFF
SLEEP PULSING
ON ON
The system consumes low power when in SLEEP and OFF modes. For detailed power
consumption specifications, refer to technical specifications on the Elo website at
www.elotouch.com.
Touching the screen will bring the attached host PC out of SLEEP mode (similar to moving the
mouse or pressing a keyboard key).
To improve reliability and reduce wasteful power consumption, disconnect the AC power cable
from the monitor when long periods of disuse are planned.
Touch
Your touchmonitor is factory-calibrated and does not require manual calibration (unless the
input video is not fully scaled to the native resolution, or the touch experience needs to be
calibrated to a specific user).
IntelliTouch Plus Touchscreen Technology
When connected to Windows 7 or 8 computers, the touchmonitor can report two simultaneous
touches. The IntelliTouch Plus touchscreen can be re-calibrated to your displayed video image,
if needed, through the calibration function in the Elo driver control panel. The driver can be
downloaded from the Elo Touch website.
The IntelliTouch Plus touchscreen can be re-calibrated to your displayed video image, if

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needed, through the Calibration function in the Elo driver control panel.
The IntelliTouch Plus driver will only support multiple monitor if they are all using the IntelliTouch
Plus touch technology.
For more configuration options, double click on the EloConfig desktop shortcut to open up the
Elo Touchscreen Configuration screen.
Projected Capacitive Touch Technology
When connected to Windows 7 or 8 computers, the touchmonitor can report 10 simultaneous
touches. When connected to Windows XP computers, the touchmonitor reports single touches.
No additional drivers are required for this technology to work with Windows 7 and 8, it uses
Windows HID drivers.
Refer to Chapter 2, Section “Installing the Touch Technology Software Drivers” to find
instructions to download touch drivers for Windows XP.
No calibration is required for this technology.
Gesture Support
The IntelliTouch Plus and Projected Capacitive touch technology enables several gestures that
support single and multiple contacts. Refer to the Microsoft Website
http://msdn.microsoft.com/en-us/library/dd940543 on the various gestures that are supported in
Windows 7 and Windows 8.1.
Video
A display’s native resolution is its width and height measured in number of pixels. Generally, for
best performance, an image displayed on this monitor will look best when your computer’s
output resolution matches this monitor’s native resolution of 1920 x 1080.

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For computer output resolutions at non-native resolutions, the monitor will scale the video to its
panel’s native resolution. This involves stretching or compressing the input image as needed in
the X- and Y-dimensions to fit the display’s native resolution. An unavoidable byproduct of the
scaling algorithms is a loss of fidelity when the computer’s output video image is scaled by the
monitor to fit the display. This loss of fidelity is most apparent when viewing feature-rich images
at close distances (for example images containing small-font text).
Your touchmonitor will likely not require video adjustments. However, for analog VGA video,
variations in video graphic card outputs may require user adjustments through the OSD to
optimize the quality of the touchmonitor’s displayed image. These adjustments are
“remembered” by the touchmonitor. Also, to reduce the need for adjustments for different video
mode timings, the monitor correctly scales and displays some of the video industry’s most
common video timing modes. Refer to the technical specifications for this monitor at
http://www.elotouch.com for a list of these Preset Video Modes.
To keep the product operating at an optimum level please limit the product usage cycle to 18
hours for every 24 hours:
Usage duty cycle:
18 hours on per 24 hours
Elo recommends using the Content Management System or O/S scheduling settings and/or
EloView commands to manage duty cycle. This will enable power savings and trouble free
operation throughout the life of the monitor.
On-Screen Display (OSD)
Four OSD buttons are located on a wired control box. These can be used to adjust various
display parameters.

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The buttons and their functionality are:
Button Function when OSD is not displayed: Function when OSD is displayed:
Menu Display OSD main menu Return to previous OSD menu
Display OSD Brightness submenu Increase value of selected parameter /
select previous menu item
Display OSD Contrast submenu Decrease value of selected parameter /
select next menu item
Select Input Select Select parameter for adjustment /
select submenu to enter
Using the OSD buttons controls an on-screen graphical user interface which displays on top of
your input video, allowing intuitive adjustment of the following display parameters:
Parameter Available Adjustment
Brightness Increase/decrease monitor brightness.
Default: maximum
Contrast Increase/decrease monitor contrast.
Default: best gray-shade performance
Clock Allows fine adjustments of the panel’s pixel dot clock.
Only applicable for VGA input video
Phase Allows fine adjustments of the panel’s pixel dot clock phase.
Only applicable for VGA input video
Auto Adjust Automatically adjusts the system clock to the input analog VGAvideo signal, affecting
the H-position, V-position, Clock, and Phase menu items.
Only applicable for VGA input video
H-position Moves the image horizontally on the display in single-pixel increments.
Default: centered.
Only applicable for VGA input video
V-position Moves the image vertically on the display in single-pixel increments.
Default: centered.
Only applicable for VGA input video
Aspect Ratio
Switches the scaling method between Full Scaling and Maintain Aspect Ratio.
Default: Full Scaling
Full Scaling – scales the X- and Y-dimensions of the input video (up or down as
needed) to the display’s native resolution.
Fill To Aspect Ratio –Assuming a landscape orientation and an input video with aspect
ratio smaller than 1920 x 1080, scales the Y-dimension of the input video (up or down
as needed) to the display’s Y-resolution, and scales the X-dimension to maintain the
input video’s aspect ratio (and fills the rest of the display with equal black bars on the
left and right).
The touchscreen may need recalibration when switching between Aspect Ratio
options.

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Sharpness Adjusts sharpness of the displayed images.
Default: no sharpness adjustment
Only applicable at non-native input video resolutions
Color
Temperature
Selects the display’s color temperature. The available color temperatures are 9300K,
7500K, 6500K, 5500K, and User Defined. If the User Defined option is selected, the
user can change the color temperature by changing individual R, G, and B gains on a
scale from 0 to 100.
Default: User Defined with R, G, and B all set to 100.
OSD
H-Position Adjusts the horizontal location of the OSD menus on the display
Default: centered.
OSD
V-Position Adjusts the vertical location of the OSD menus on the display.
Default: centered.
OSD Timeout Adjusts how long a period of OSD button inactivity the touchmonitor will wait before
closing the OSD. The adjustable range is between 5 and 60 seconds.
Default: 15 seconds
OSD
Language
Selects which language the OSD information is displayed in. The available languages
are: English, French, Italian, German, Spanish, Simplified Chinese, Traditional
Chinese, and Japanese.
Default: English.
OSD Rotation Selects the touchmonitor mounting orientation between Landscape and Portrait to match your
physical orientation. This adjusts the rotation of the OSD text
Default: Landscape
Recall
Defaults
Selecting “Recall Defaults” restores all factory default settings for OSD-adjustable
parameters and for Preset Video Mode timings.
Note: This feature does not affect the OSD language setting. For 4243L units, both
language and rotation are unaffected.
Video Source
The monitor continually scans for active video on the VGA, DVI, and HDMI connectors. This
adjustment selects which of those input ports should be given priority to be displayed.
The options are: VGA Priority, HDMI (for ETX243L-XXWAmodels) or VGA Priority, DVI Priority
(for ETX243L-XXAA models)
Default: HDMI (for ETX243L-XXWA models) or DVI Priority (for ETX243L-XXAA models)
All touchmonitor adjustments made through the OSD are automatically memorized as soon as
they are entered. This feature saves you from having to reset your choices every time the
touchmonitor is unplugged or powered off and on. If there is a power failure, the touchmonitor
settings will not default to the factory specifications.
OSD and Power Lockouts
Press and hold the “Menu” and “down” buttons for two seconds to enable/disable the OSD
Locking feature. When the OSD Locking is enabled, pressing any of the Menu, Up, Down, or
Select keys will have no effect on the system.
Press and hold the “Menu” and “up” buttons for two seconds to enable/disable the Power
Locking feature. When the Power Locking is enabled, pressing the power switch will have no
effect on the system.

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Chapter 5: Technical Support
If you are experiencing trouble with your touchmonitor, refer to the following suggestions.
If the problem persists, please contact your local dealer or contact Elo Touch Solutions
Customer Service.
Solutions to Common Problems
Problem Suggested Troubleshooting
The touchmonitor does not respond when
turning on the system Check that the power cable is properly connected.
Monitor display is dim Use the OSD to increase the brightness.
Use the OSD to increase the contrast.
Monitor display is blank
If the Power Status LED is blinking, the monitor or
Computer Module may be in SLEEP mode. Press
any key / move the mouse / touch the touchscreen to
see if the image reappears.
Check that the signal source device is turned on.
Check that that there are no loose cable connections.
Monitor displays an “Out Of Range”
message
Adjust your computer’s resolution/timing mode to be
within the allowable timing ranges specified for your
touchmonitor (see website for specifications)
Monitor display image looks strange
Adjust your computer’s resolution/timing mode to be
within the allowable timing ranges specified for your
touchmonitor (see website for specifications)
Use the Auto Adjust function in the OSD
Touch functionality doesn’t work Verify your PC has the latest Elo drivers installed. Perform the calibration routine provided with the
latest Elo drivers.
The OSD buttons or power button does not
respond when pressed Check to see if the OSD lock or power lock functions are on

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Technical Assistance
Visit www.elotouch.com/products for technical specifications for this device
Visit www.elotouch.com/go/websupport for online self-help.
Visit www.elotouch.com/go/contactsupport for technical support.
See this user manual’s last page for worldwide technical support phone numbers.