VADDIO RoboSHOT 20 UHD User manual

Integrator's Complete Guide to
RoboSHOT 20 UHD
High Performance, Ultra High Definition
PTZ Camera
Document 342-1192 Rev. B
July 2016

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Contents
Overview 1
What's in this Guide 1
Camera Features 1
Unpacking the Camera 2
A Quick Look at the Camera 3
Front of the Camera 3
Connector Panel 4
Switch Settings 4
Video Resolution 5
Camera Settings 6
Installation 7
Before You Install the Camera 7
Don’t Void Your Warranty! 7
Cabling Notes 7
Installing the Wall Mount 8
About Ceiling-Mounted Cameras 8
Basic Connection Diagram 8
Installing the Camera 9
Powering Up the Camera 10
Configuring and Controlling the Camera 11
Vaddio IR Remote Commander 11
IR Remote Cheat Sheet 11
IR Remote Details 12
Storing a Preset Using the IR Remote Commander 12
Clearing a Preset Using the IR Remote Commander 12
Web Interface 13
Compatible Web Browsers 13
User Access 14
Administrative Access 14
Web Interface Cheat Sheet 15
Web Tasks for All Users: Controlling the Camera 16
Web Tasks for Administrators: Configuring Network Settings 21
Web Tasks for Administrators: Adding Room Information to the Screen 22
Web Tasks for Administrators: Managing Access and Passwords 22
Web Tasks for Administrators: Setting Camera Behaviors and Adjustments 23
Web Tasks for Administrators: Configuring Streaming Settings 25
Web Tasks for Administrators: System Reboots, Resets, and Soft DIP Switch Con-
figuration 27
Web Tasks for Administrators: Contacting Vaddio Technical Support 30
Web Tasks for Administrators: Viewing Diagnostic Logs 30

Telnet Serial Command API 31
camera home 32
camera pan 32
camera tilt 32
camera zoom 33
camera focus 34
camera preset 35
camera ccu get 36
camera ccu set 37
camera ccu scene 38
video mute 38
camera standby 39
streaming settings get 40
network ping 41
network settings get 41
system reboot 41
system factory-reset 42
history 43
version 43
help 43
exit 44
RS-232 Serial Communication 45
RS-232 Command List 46
Command Setting Values 53
RS-232 Inquiry Command List 57
Specifications 61
Troubleshooting and Care 62
Operation, Storage, and Care 63
Compliance Statements and Declarations of Conformity 64
FCC Part 15 Compliance 64
ICES-003 Compliance 64
European Compliance 65
Warranty Information 66
Index 67
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Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera

1
Overview
This guide covers the RoboSHOT™ 20 UHD high performance PTZ camera:
nRoboSHOT 20 UHD (silver and black), North America – 999-9950-000
nRoboSHOT 20 UHD (white), North America – 999-9950-000W
nRoboSHOT 20 UHD (silver and black), International – 999-9950-001
nRoboSHOT 20 UHD (white), International – 999-9950-001W
What's in this Guide
This guide covers:
nUnpacking and installing RoboSHOT 20 UHD cameras
nThe camera's physical features and switch settings
nControlling the camera using the IR remote or web interface
nControlling the camera using Telnet or RS-232 commands
nSpecifications
nTroubleshooting and maintenance
nWarranty and compliance/conformity information
For your convenience, this information is also available in smaller, limited-purpose manuals:
nInstallation Guide for RoboSHOT 20 UHD High Performance PTZ Cameras (unpacking, physical
features, switch settings, installation, initial power-up)
nConfiguration and Administration Guide for RoboSHOT 20 UHD High Performance PTZ
Cameras ((physical features, controlling the camera, troubleshooting, and specifications)
Download manuals, dimensional drawings, and other information from www.vaddio.com/support.
Camera Features
nBack-illuminated 9.03 Megapixel, ultra high definition 1/2.3-
type sensor delivers native 2160p/30 (3840 x 2160) video
n12X optical zoom and 1.67X digital zoom; effective 20X
zoom range; horizontal field of view 74° (wide) to 4.8° (tele)
at 20X
nImaging and performance comparable to 3-chip cameras
nPrecise pan and tilt movements from 120°/s down to
0.35°/s
nTri-Synchronous Motion™ simultaneous 3-axis
pan/tilt/zoom movement between presets
nSimultaneous HDMI®, HDBaseT™, 3Gb/s HD-SDI and IP
streaming outputs
nPresenter-friendly IR remote control
nFull administrative control from your browser via web
interface
nIntegration-ready Telnet or serial RS-232 control
nSmooth, silent direct-drive motors

Unpacking the Camera
Make sure you received all the items you expected.
Caution
Always support the camera's base when picking it up. Lifting the camera by its head or mounting
arm will damage it.
North America
Part number 999-9950-000, RoboSHOT 20 UHD in silver and black
Part number 999-9950-000W, RoboSHOT 20 UHD in
white
nVaddio IR Remote Commander
n12 VDC, 3.0 A switching power supply
nAC cord set for North America
nThin Profile Wall Mount with mounting hardware
nEZCamera RS-232 control adapter
nQuick Start Guide
International
Part number 999-9950-001, RoboSHOT 20 UHD in silver and black
Part number 999-9950-001W, RoboSHOT 20 UHD in
white
nVaddio IR Remote Commander
n12 VDC, 3.0 A switching power supply
nAC cord sets for UK and Europe
nThin Profile Wall Mount with mounting hardware
nEZCamera RS-232 control adapter
nQuick Start Guide
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Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera

A Quick Look at the Camera
This section covers the physical features of the RoboSHOT 20 UHD.
Front of the Camera
nCamera and Zoom Lens: Horizontal field of view up to 74°.12X optical zoom combines with 1.67X
digital zoom to deliver an effective 20X zoom range; 4.8° field of view at 20X.
nDual-arm mount provides superior stability.
nIR Sensors: Sensors in the front of the camera base receive signals from the IR Remote Commander.
Make sure there are no obstructions directly in front of the camera base.
nStatus indicator: The multi-colored LED indicates the camera's current state.
oPurple – Boot-up and Standby modes.
oBlue – Normal operation and is a power on, ready condition.
oBlinking blue – The camera has received IR from the remote or other IR source.
oRed – Tally function; shows that the camera is on-air.
oBlinking red – Fault condition.
oYellow – Firmware update is in progress.
Caution
Do not remove power or reset the camera while the indicator is yellow, showing a firmware update in
progress. Interrupting a firmware update can make the camera unusable.
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Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera

Connector Panel
From left to right:
n12 VDC, 3.0 A connector – EIA-J04 connector for the power supply shipped with the camera, if not
using a OneLINK extension system
nOneLINK HDBaseT connector – Connect to the network (H.264 IP streaming, web interface or Telnet
control, and PoE++ power) or a OneLINK extension system (video, power and control up to 328
ft/100m)
nHDMI connector – HDMI video output
nHD-SDI connector – HD-SDI video output
nRS-232 port – Connect to a camera controller to manage the camera using a modified VISCA protocol
nHDvideo select switch – Select the appropriate output resolution for local outputs
nDIP switches – Set IR frequency, IR on/off, image flip (camera is invertible), and baud rate
Switch Settings
RoboSHOT cameras use a rotary switch to set the video resolution and a set of DIP switches that
determine certain camera functions. A label on the bottom of the camera provides a quick reference for
setting the switches.
Note
Set the switches appropriately before mounting the camera.
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Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera

Video Resolution
Set the desired available output resolution for the camera with the rotary switch. Switch positions A through
F are not used.
Switch position Resolution
0 1080p/59.94
1 1080p/50
2 1080i/59.94
3 1080i/50
4 1080p/29.97
5 1080p/25
6 720p/59.94
7 720p/50
8 2160p/29.97
9 2160p/25
A – F Not used
Note
The maximum resolution for the HD-SDI output and the IP stream is 1080p.
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Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera

Camera Settings
Use the DIP switches to set other camera behaviors.
Note
When the camera is right side up, switches are in their default positions when they are up.
IR Frequency Selection:The IR Remote Commander can control up to three cameras in the same room
independently, if they are configured with different IR frequencies. Use switches 1 and 2 to select the
frequency to identify the camera as camera 1, 2, or 3; then use the Camera Select buttons at the top of the
remote to select the camera you want to control.
IR: Leave switch 3 in the default UP position if the IR remote will be used.
Inverted operation: If mounting the camera upside-down, set switch 4 to the DOWN position: IMAGE
FLIP ON.
Baud Rate:Set the baud rate for RS-232 communication using switch 5. Most applications use 9600 bps
(switch 6 UP), which is recommended when using long cable runs. Use the 38,400 bps setting (switch 6
DOWN) for short control lines only.
Switch 6 is not currently used.
Pro Tip
Double-check switch settings before you mount the camera.
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Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera

Installation
This section covers
nSiting the camera
nInstalling the mount
nConnecting the camera
nInstalling the camera
Before You Install the Camera
nChoose a camera mounting location that will optimize camera performance. Consider camera viewing
angles, lighting conditions, line-of-sight obstructions, and in-wall obstructions where the camera is to be
mounted.
nIf the IR Remote Commander will be used, ensure that nothing blocks the IRlens in the camera's base.
nEnsure that the camera body can move freely and point away from the ceiling and lights.
nFollow the installation instructions included with the camera mount.
Don’t Void Your Warranty!
Caution
This product is for indoor use. Do not install it outdoors or in a humid environment without the appropriate
protective enclosure. Do not allow it to come into contact with any liquid.
Use only the power supply included with this product. Using a different one will void the warranty, and
could create unsafe operating conditions or damage the product.
Do not install or operate this product if it has been dropped, damaged, or exposed to liquids. If any of these
things happen, return it to Vaddio for safety and functional testing.
DomeVIEW enclosures are available to allow outdoor installation of RoboSHOT cameras. Learn more at
www.vaddio.com/products.
Cabling Notes
Use Cat-5e or better cable and standard RJ-45 connectors (568B termination). We recommend using high-
quality connectors and a high-quality crimping tool.
Caution
Check Cat-5 cables for continuity before using them. Using the wrong pin-out may damage the camera
system and void the warranty.
Note
Do not use pass-through RJ-45 connectors. These can cause intermittent connections
and degraded signal quality, resulting in problems that may be hard to diagnose. Use
standard RJ-45 connectors.
Pro Tip
To prevent tragic mishaps, label both ends of every cable.
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Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera

Installing the Wall Mount
All RoboSHOT cameras include a Thin Profile Wall Mount. Other mounting options are available as well.
Contact us if you don't have the camera mount you need.
You can install the camera wall mount to a 2-gang wall box or directly to the drywall.
nIf you mount it to drywall, use the wall anchors provided with the wall mount.
nIf you mount it to a wall box, use the cover plate screws supplied with the wall box.
About Ceiling-Mounted Cameras
If you use an inverted mount, set the camera's Image Flip DIP switch ON for inverted operation.
See Camera Settings for more information.
Basic Connection Diagram
The Quick-Start Guide for RoboSHOT 20 UHD provides additional information.
Note
The OneLINK™ interface is not required.
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Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera

Installing the Camera
Caution
Before you start, be sure you can identify all cables correctly. Connecting a cable to the wrong port can
result in equipment damage.
Caution
Check Cat-5 cables for continuity before using them. Using the wrong pin-out may damage the camera
system and void the warranty.
1. Route the cables to the camera location.
2. Route the cables through the mount, and install the mount on the wall or attach it to the wall box. Leave
the screws loose enough to adjust the position of the mount.
3. Level the mount and tighten the mounting screws.
4. Check the level again.
5. Connect the cables to the camera.
Caution:
Use the power supply shipped with the camera. Using a different power supply may create an unsafe
operating condition or damage the camera, and will void the warranty.
6. Ensure that the video resolution switch and the DIP switches are set appropriately. See Switch
Settings.
7. Place the camera on the mount.
8. Attach the camera to the mount using the ¼”-20 x .375 mounting screw supplied with the camera.
Image for illustration only; not to scale. Camera and mount details may differ.
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Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera

Powering Up the Camera
Connect camera power.
The camera will wake up and initialize. This will take a few seconds.When the camera is initialized and
ready, its front indicator is blue. At this point, it is ready to accept control information.
When powering up, the RoboSHOT 20 UHD camera executes a different sequence of movements than
other Vaddio PTZ cameras.
Note
Wait until the camera finishes initializing before trying to control it using the IRremote or other command
input.
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Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera

Configuring and Controlling the Camera
You can control the camera using the IR remote, web interface, Telnet session, or RS-232 command line –
preferably not at the same time, as this can produce unexpected results. Choose the method that best
meets the requirements.
Vaddio IR Remote Commander
The IR remote provides basic camera control for end users.
IR Remote Cheat Sheet
What do you need to do? Button(s)
Power on or standby Power (green button at top right)
Select the camera to control (if this
remote controls more than one)
Camera Select buttons 1 through 3 (second row on the
remote)
Discover the camera's IP address Data Screen button (top left) – press and hold for 3
seconds.
Move the camera Arrow buttons and Home button (dark red)
Move the camera to a preset position Position Preset buttons 1 through 6 (bottom two rows)
You can access additional presets from the camera's
web interface.
Focus the camera Auto Focus button (near arrow buttons)
Manual Focus buttons Near and Far (below Zoom
Speed buttons)
Control zoom speed Zoom Speed buttons - Slow Tand W, Fast Tand Wfor
telephoto and wide-angle modes (light gray)
Adjust for excess light behind the
camera's subject
Back Light button (top center)
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Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera

IR Remote Details
The Vaddio remote provides the following functions:
Power – Switch the selected camera on or off.
Power indicator – Shows power on, IR transmission, and battery level.
Back Light – Use or turn off back light compensation.
Data Screen – Display the camera’s IP address and MAC address. Press this button
again to dismiss the display.
Camera Select – In multi-camera installations, selects the camera to be controlled.
See Camera Settings for information on configuring the camera as camera 1, 2, or 3.
Pan/Tilt (arrow button) controls and Home button – Control the camera’s
position.
Rev. Pan and Std. Pan– Control how the camera responds to the arrow buttons.
Helpful for ceiling-mounted cameras and for presenters who are controlling the
camera.
Pan/Tilt Reset – Not used.
Auto Focus – Switch the camera to Auto-Focus mode.
Zoom Speed – Select Slow or Fast movements for telephoto and wide-angle shots.
nT(slow and fast) – Telephoto
nW(slow and fast) – Wide-angle
Manual Focus – Switch the camera to Manual Focus mode.
Near (-) adjustment – Moves the focus nearer when in manual focus mode.
Far (+) adjustment – Moves the focus farther when in manual focus mode.
Position Presets 1 through 6 – Move the camera to a predefined position.
Preset – Save the camera’s current position as one of the numbered presets.
Reset – Clear the saved position presets.
The web interface offers greater control over camera movements to presets (such as setting the speed for
Tri-Synchronous Motion), and provides additional presets.
Storing a Preset Using the IR Remote Commander
Position the camera. Then hold down the Preset button and press one of the numbered preset buttons.
Clearing a Preset Using the IR Remote Commander
Press and hold the Reset button while pressing the preset number you want to clear.
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Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera

Web Interface
The camera provides a web interface to allow control via an Ethernet network connection, using a browser.
(Refer to the list of compatible web browsers.)The web interface gives the user more control over the
camera than the IR remote offers.
The web interface allows user-level camera control and password-protected administrative access to tasks
such as setting passwords, changing the IP address, viewing diagnostics, and installing firmware updates.
nAdministrative access – The default password is password. The admin has access to all pages of the
web interface.
nUser access – The default password is password. Only the camera control page is available with
user-level access.
If the LAN has a DHCP server, the camera will get its IP address, gateway and routing information
automatically and you will be able to browse to it. In the absence of a DHCP server, the camera's default
IP address is 169.254.1.1 and its subnet mask is 255.255.255.0.
You can configure the camera’s static IP address either through the network or from a computer connected
directly to its Ethernet port. You may need a crossover cable.
Compatible Web Browsers
We have tested this product with these web browsers:
nChrome®
nFirefox®
nMicrosoft® Internet Explorer®
nSafari®
nMicrosoft® Edge
We test using the browser version available from the vendor at that time. Older versions of these browsers
are likely to work, and other browsers may also work.
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Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera

User Access
If the admin sets up automatic guest access, no login is needed – the system starts at the Camera Control
page, rather than the login page. The administrative login dialog is accessible from the Camera Control
page, to allow access to administrative tasks.
Administrative Access
If you are on the Camera Control screen and no other screens are available, you’re logged in at the user
level, or guest access is enabled and you’re not logged on at all. Use the Admin button to open the login
screen.
When you log in as Admin, all the admin menu buttons appear on the left side of the screen. In addition to
Camera Controls, you also have access to:
nCamera Settings – Additional control over camera behavior related to camera movement and color
management.
nStreaming – Set up IP (H.264) streaming.
nRoom Labels – Add helpful information the web interface screens, such as conference room name and
the in-house number for AV assistance.
nNetworking – Ethernet configuration.
nSecurity – Set passwords and manage guest access.
nDiagnostics – Access to logs for troubleshooting.
nSystem – Reboot, restore defaults, view switch settings,and run updates.
nHelp – Tech support contact information.
nLogout – End your web interface session.
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Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera

Web Interface Cheat Sheet
Where to find the camera controls you need right now.
What do you need? Go to this screen
Camera operation
nMove or zoom the camera
nSet the speed for pan, tilt, or zoom motions
nFocus the camera (Focus button reveals the focus control)
nMove to a camera preset
nPut the camera into or bring it out of standby mode
Camera Controls
Camera behavior
nSet motors for inverted operation (Settings button reveals the
control)
nSet or clear camera presets, with or without Tri-Synchronous Motion
nSelect the appropriate lighting adjustments (CCU Scenes section)
Camera Controls
Camera behavior
nWhat happens on power-up or coming out of standby mode - move to
a specified preset, apply specified lighting adjustments
nSpecify whether to use automated adjustments (auto-iris, auto white
balance, backlight compensation)
Camera Settings
Camera adjustments
nColor settings (Iris, iris gain, red gain, blue gain, detail, chroma,
gamma)
nStore and label custom color settings as CCU scenes
nSpecify global speed settings for camera movements that do not use
Tri-Synchronous Motion
Camera Settings
Advanced camera settings
nColor space (YCbCr or sRGB; default is YCbCr)
n3G HD-SDI level (A or B; default is A)
System
IP streaming settings
nQuality
nResolution
nFrame rate
nStreaming URL and path
Streaming
IP settings
nHostname
nDHCP or static addressing
nStatic: IP address, subnet mask, gateway
Networking
Information about the camera's current switch settings System
Access management
nGuest access
nAccount passwords
Security
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Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera

What do you need? Go to this screen
Time zone and NTP server (source for system time/date) Networking
Diagnostic logs Diagnostics
Information about the camera location Room Labels
Helpdesk phone number for end users Room Labels
Vaddio Technical Support contact information Help
Web Tasks for All Users: Controlling the Camera
The Camera Controls page provides most of the same controls as the IR Remote Commander, along with
some that are not available from the remote:
nPut the camera in standby or bring it back to the ready state
nPan, tilt, zoom, or return to "home" position
nSet speeds for camera movements
nFocus manually or set auto-focus
nSet or move to camera presets
nSelect one of the stored lighting adjustments
nSet the way the camera responds to the arrow buttons on the remote
Since the web interface is specific to the camera you are working with, it does not offer camera selection.
Manage the Camera Ready State
Use the Standby button to switch between low-power (standby) and ready states.
In standby mode, the button is red and the screen presents the message “Device is in standby.” On
entering standby mode, the camera moves to its standby position.
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Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera

Move the Camera
Use the arrow buttons for camera pan and tilt. The center button moves the camera to the home position.
Zoom In or Out
Use the Zoom + button to zoom in and the Zoom - button to zoom out.
Change the Speed of Camera Movements
Use the speed sliders to adjust the speed of movements that you control with the buttons for pan, tilt and
zoom. For tight shots, slower is usually better.
Change the Focus
Open the Focus control to select Auto-focus, or set manual focus with the + (near) and – (far) buttons.
Iknow you get this, but I’m going to say it anyway: The + and – buttons don’t work when the Auto Focus
box is checked.
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Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera