VADDIO RoboSHOT 20 UHD User manual

Integrator's Complete Guide to
RoboSHOT 20 UHD
High Performance, Ultra High Definition
PTZ Camera
Document 342-1192 Rev. B
July 2016

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Contents
Overview 1
What's in this Guide 1
Camera Features 1
Unpacking the Camera 2
A Quick Look at the Camera 3
Front of the Camera 3
Connector Panel 4
Switch Settings 4
Video Resolution 5
Camera Settings 6
Installation 7
Before You Install the Camera 7
Don’t Void Your Warranty! 7
Cabling Notes 7
Installing the Wall Mount 8
About Ceiling-Mounted Cameras 8
Basic Connection Diagram 8
Installing the Camera 9
Powering Up the Camera 10
Configuring and Controlling the Camera 11
Vaddio IR Remote Commander 11
IR Remote Cheat Sheet 11
IR Remote Details 12
Storing a Preset Using the IR Remote Commander 12
Clearing a Preset Using the IR Remote Commander 12
Web Interface 13
Compatible Web Browsers 13
User Access 14
Administrative Access 14
Web Interface Cheat Sheet 15
Web Tasks for All Users: Controlling the Camera 16
Web Tasks for Administrators: Configuring Network Settings 21
Web Tasks for Administrators: Adding Room Information to the Screen 22
Web Tasks for Administrators: Managing Access and Passwords 22
Web Tasks for Administrators: Setting Camera Behaviors and Adjustments 23
Web Tasks for Administrators: Configuring Streaming Settings 25
Web Tasks for Administrators: System Reboots, Resets, and Soft DIP Switch Con-
figuration 27
Web Tasks for Administrators: Contacting Vaddio Technical Support 30
Web Tasks for Administrators: Viewing Diagnostic Logs 30

Telnet Serial Command API 31
camera home 32
camera pan 32
camera tilt 32
camera zoom 33
camera focus 34
camera preset 35
camera ccu get 36
camera ccu set 37
camera ccu scene 38
video mute 38
camera standby 39
streaming settings get 40
network ping 41
network settings get 41
system reboot 41
system factory-reset 42
history 43
version 43
help 43
exit 44
RS-232 Serial Communication 45
RS-232 Command List 46
Command Setting Values 53
RS-232 Inquiry Command List 57
Specifications 61
Troubleshooting and Care 62
Operation, Storage, and Care 63
Compliance Statements and Declarations of Conformity 64
FCC Part 15 Compliance 64
ICES-003 Compliance 64
European Compliance 65
Warranty Information 66
Index 67
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Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera

1
Overview
This guide covers the RoboSHOT™ 20 UHD high performance PTZ camera:
nRoboSHOT 20 UHD (silver and black), North America – 999-9950-000
nRoboSHOT 20 UHD (white), North America – 999-9950-000W
nRoboSHOT 20 UHD (silver and black), International – 999-9950-001
nRoboSHOT 20 UHD (white), International – 999-9950-001W
What's in this Guide
This guide covers:
nUnpacking and installing RoboSHOT 20 UHD cameras
nThe camera's physical features and switch settings
nControlling the camera using the IR remote or web interface
nControlling the camera using Telnet or RS-232 commands
nSpecifications
nTroubleshooting and maintenance
nWarranty and compliance/conformity information
For your convenience, this information is also available in smaller, limited-purpose manuals:
nInstallation Guide for RoboSHOT 20 UHD High Performance PTZ Cameras (unpacking, physical
features, switch settings, installation, initial power-up)
nConfiguration and Administration Guide for RoboSHOT 20 UHD High Performance PTZ
Cameras ((physical features, controlling the camera, troubleshooting, and specifications)
Download manuals, dimensional drawings, and other information from www.vaddio.com/support.
Camera Features
nBack-illuminated 9.03 Megapixel, ultra high definition 1/2.3-
type sensor delivers native 2160p/30 (3840 x 2160) video
n12X optical zoom and 1.67X digital zoom; effective 20X
zoom range; horizontal field of view 74° (wide) to 4.8° (tele)
at 20X
nImaging and performance comparable to 3-chip cameras
nPrecise pan and tilt movements from 120°/s down to
0.35°/s
nTri-Synchronous Motion™ simultaneous 3-axis
pan/tilt/zoom movement between presets
nSimultaneous HDMI®, HDBaseT™, 3Gb/s HD-SDI and IP
streaming outputs
nPresenter-friendly IR remote control
nFull administrative control from your browser via web
interface
nIntegration-ready Telnet or serial RS-232 control
nSmooth, silent direct-drive motors

Unpacking the Camera
Make sure you received all the items you expected.
Caution
Always support the camera's base when picking it up. Lifting the camera by its head or mounting
arm will damage it.
North America
Part number 999-9950-000, RoboSHOT 20 UHD in silver and black
Part number 999-9950-000W, RoboSHOT 20 UHD in
white
nVaddio IR Remote Commander
n12 VDC, 3.0 A switching power supply
nAC cord set for North America
nThin Profile Wall Mount with mounting hardware
nEZCamera RS-232 control adapter
nQuick Start Guide
International
Part number 999-9950-001, RoboSHOT 20 UHD in silver and black
Part number 999-9950-001W, RoboSHOT 20 UHD in
white
nVaddio IR Remote Commander
n12 VDC, 3.0 A switching power supply
nAC cord sets for UK and Europe
nThin Profile Wall Mount with mounting hardware
nEZCamera RS-232 control adapter
nQuick Start Guide
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Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera

A Quick Look at the Camera
This section covers the physical features of the RoboSHOT 20 UHD.
Front of the Camera
nCamera and Zoom Lens: Horizontal field of view up to 74°.12X optical zoom combines with 1.67X
digital zoom to deliver an effective 20X zoom range; 4.8° field of view at 20X.
nDual-arm mount provides superior stability.
nIR Sensors: Sensors in the front of the camera base receive signals from the IR Remote Commander.
Make sure there are no obstructions directly in front of the camera base.
nStatus indicator: The multi-colored LED indicates the camera's current state.
oPurple – Boot-up and Standby modes.
oBlue – Normal operation and is a power on, ready condition.
oBlinking blue – The camera has received IR from the remote or other IR source.
oRed – Tally function; shows that the camera is on-air.
oBlinking red – Fault condition.
oYellow – Firmware update is in progress.
Caution
Do not remove power or reset the camera while the indicator is yellow, showing a firmware update in
progress. Interrupting a firmware update can make the camera unusable.
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Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera

Connector Panel
From left to right:
n12 VDC, 3.0 A connector – EIA-J04 connector for the power supply shipped with the camera, if not
using a OneLINK extension system
nOneLINK HDBaseT connector – Connect to the network (H.264 IP streaming, web interface or Telnet
control, and PoE++ power) or a OneLINK extension system (video, power and control up to 328
ft/100m)
nHDMI connector – HDMI video output
nHD-SDI connector – HD-SDI video output
nRS-232 port – Connect to a camera controller to manage the camera using a modified VISCA protocol
nHDvideo select switch – Select the appropriate output resolution for local outputs
nDIP switches – Set IR frequency, IR on/off, image flip (camera is invertible), and baud rate
Switch Settings
RoboSHOT cameras use a rotary switch to set the video resolution and a set of DIP switches that
determine certain camera functions. A label on the bottom of the camera provides a quick reference for
setting the switches.
Note
Set the switches appropriately before mounting the camera.
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Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera

Video Resolution
Set the desired available output resolution for the camera with the rotary switch. Switch positions A through
F are not used.
Switch position Resolution
0 1080p/59.94
1 1080p/50
2 1080i/59.94
3 1080i/50
4 1080p/29.97
5 1080p/25
6 720p/59.94
7 720p/50
8 2160p/29.97
9 2160p/25
A – F Not used
Note
The maximum resolution for the HD-SDI output and the IP stream is 1080p.
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Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera

Camera Settings
Use the DIP switches to set other camera behaviors.
Note
When the camera is right side up, switches are in their default positions when they are up.
IR Frequency Selection:The IR Remote Commander can control up to three cameras in the same room
independently, if they are configured with different IR frequencies. Use switches 1 and 2 to select the
frequency to identify the camera as camera 1, 2, or 3; then use the Camera Select buttons at the top of the
remote to select the camera you want to control.
IR: Leave switch 3 in the default UP position if the IR remote will be used.
Inverted operation: If mounting the camera upside-down, set switch 4 to the DOWN position: IMAGE
FLIP ON.
Baud Rate:Set the baud rate for RS-232 communication using switch 5. Most applications use 9600 bps
(switch 6 UP), which is recommended when using long cable runs. Use the 38,400 bps setting (switch 6
DOWN) for short control lines only.
Switch 6 is not currently used.
Pro Tip
Double-check switch settings before you mount the camera.
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Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera

Installation
This section covers
nSiting the camera
nInstalling the mount
nConnecting the camera
nInstalling the camera
Before You Install the Camera
nChoose a camera mounting location that will optimize camera performance. Consider camera viewing
angles, lighting conditions, line-of-sight obstructions, and in-wall obstructions where the camera is to be
mounted.
nIf the IR Remote Commander will be used, ensure that nothing blocks the IRlens in the camera's base.
nEnsure that the camera body can move freely and point away from the ceiling and lights.
nFollow the installation instructions included with the camera mount.
Don’t Void Your Warranty!
Caution
This product is for indoor use. Do not install it outdoors or in a humid environment without the appropriate
protective enclosure. Do not allow it to come into contact with any liquid.
Use only the power supply included with this product. Using a different one will void the warranty, and
could create unsafe operating conditions or damage the product.
Do not install or operate this product if it has been dropped, damaged, or exposed to liquids. If any of these
things happen, return it to Vaddio for safety and functional testing.
DomeVIEW enclosures are available to allow outdoor installation of RoboSHOT cameras. Learn more at
www.vaddio.com/products.
Cabling Notes
Use Cat-5e or better cable and standard RJ-45 connectors (568B termination). We recommend using high-
quality connectors and a high-quality crimping tool.
Caution
Check Cat-5 cables for continuity before using them. Using the wrong pin-out may damage the camera
system and void the warranty.
Note
Do not use pass-through RJ-45 connectors. These can cause intermittent connections
and degraded signal quality, resulting in problems that may be hard to diagnose. Use
standard RJ-45 connectors.
Pro Tip
To prevent tragic mishaps, label both ends of every cable.
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Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera