ValueJet VJ-628 Troubleshooting guide

VJ-628
Read this guide before using the printer
Quick Start-up Guide

Contents
2
UNPACKING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
ASSEMBLY. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
CONNECTING THE CABLES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
SETTING UP THE PRINTER. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
SAFETY INSTRUCTIONS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Thank you for purchasing this MUTOH product.
Please inquire at your local MUTOH dealer if you encounter any technical difficulty with this product.
• Read this Guide before unpacking and installing this product.
• Unauthorized copying or duplication of the whole or part of the contents of this Guide is prohibited.
• The product specifications and the contents of this Guide are subject to change without notice.
• Every care has been taken in writing the contents of this Guide, but please contact MUTOH or the dealer
you purchased the product from if you find any unclear, erroneous or otherwise unsatisfactory content in
the Guide.
• Please be aware that MUTOH will not be liable in any way for failures or accidents that result from handling
or operating the printer according to any procedures other than those set forth in this Guide.
• Company names and product names that appear in this Guide are registered trademarks of the respective
companies.

3
2 Unpacking
Install this product in a place that:
•islevel
• has no vibration
• has low humidity and little dust
• has no direct sunlight or strong lighting shining on it
• has small variation in temperature and humidity
• has no drafts (including those from heating or air conditioning equipment) blowing onto it
• has low levels of electromagnetic radiation and noise
Install the product in an environment that satisfies the conditions in the table below.
Ensuring a suitable place for installation
The place should be well ventilated when you do the installation work. If it is a poorly
ventilated place, install a ventilating device.
Otherwise, the odors from the inks could impact your health.
Required installation space
Installation environment conditions
Power supply
specifications
Voltage AC 90V to 132 V or 180V to 264 V
Frequency 50/60Hz ±1Hz
Capacity No less than 10A
Environmenta
l conditions
Operating
environment
Temperature 20 to 32°C, humidity 40 to 60%,
no condensation.
Ranges to ensure
printing precision
Temperature 22 to 30°C, humidity 40 to 60%,
no condensation.
Environment for
storage
• If not charged with ink when stored: up to 6 months
Temperature -20 to +60°C, humidity 20 to 80%.
• If charged with ink when stored: up to 1 week*
Temperature -10 to +40°C, humidity 20 to 80%.
*Up to 4 days if the ambient temperature is 32°C or higher.
Unpacking
CAUTION
Width x depth:1188mm x 423mm
Height (with cover open):
Without stand: 573mm
Mounted on stand: 1373mm
1388mm
1323mm
Size of printer body
Rear
Front
150mm
450mm
450mm
Size of printer body

Unpacking VJ-628 Quick Start-up Guide
4
Unpacking
• The operations of unpacking and moving this product must be carried out by four or
more persons working together.
• Keep this product level when moving it.
• Be sure to remove the plastic wrapping from the product before taking it out of the
packing box. If you leave the plastic wrapping on, your hands could slip on it and the
product could fall and be damaged.
1. Unpacking the printer
[1] Carry the product in its packing box to the place where you are going to unpack it.
[2] Remove the tying bands.
[3] Take out the various items from the box.
2. Unpacking the stand
[1] Carry the product in its packing box to the place where you are going to unpack it.
[2] Take out the various items from the box.
Note
• The stand is an optional extra.
CAUTION
Operation manual
Accessory box

VJ-628 Quick Start-up Guide Unpacking
5
The following items should be included in the product packing box. Check that they are all present.
Contents of printer packing box
Contents of accessory box
Contents of stand (option) packing box
Checking the packaged items
Printer: 1 A1 Scroller, 3-inch : 1 Accessory box: 1
Operation Manual: 1
Quick Start-up Guide
(this document)
Cleaning stick: 10
Media guide: 2
Paper towel: 5
Tying bands: 2
Software CD: 1
Stand top piece: 1 Stand bottom piece: 1 Stand middle piece: 1
Hexagon wrench: 1
Hexagon socket head
screws: 4

Unpacking VJ-628 Quick Start-up Guide
6
In order to install the product and make the initial settings, you will need the following things in addition to the
packaged items.
Things to prepare in order to install and use the printer
Note
• Use a computer that runs one of the following operating systems:
Windows 8, Windows 7, Windows Vista, Windows XP
• Be sure to use a power cable of the specified type. Using any other power cable could
result in electric shock or fire.
• Do not use a damaged power cable. It could cause electric shock or fire.
Computer: 1
Power cable: 1
Ethernet cable: 1
Cleaning cartridges: 8Media: 1 Ink cartridges: 8
WARNING

7
3Assembly
1. Installing the media guides and tying bands
[1] Install the two media guides in the positions shown in
the figure.
[2] Install one of the accessory tying bands to the position
shown in the figure.
Note
• To release the tying band, simply press its lever.。
• This tying band is for fastening the power cable so that it will not
interfere with roll media.
[3] Install the other tying band on the opposite side.
Note
• This tying band is for fastening the Ethernet cable so that it will
not interfere with roll media.
Assembly
× 2

Assembly VJ-628 Quick Start-up Guide
8
2. Assembling the stand (option)
The operation of mounting the printer onto the stand must be carried out by two or
more persons working together.
[1] Assemble the stand.
[2] Lock the casters.
[3] Align the printer’s rubber feet with the stand’s
protrusions, and mount the printer on the stand.
CAUTION
× 4

VJ-628 Quick Start-up Guide Assembly
9
Removing the protective materials
[1] Remove all the protective materials and tapes that are stuck onto the outside of the product.
[2] • Open the front cover.
• Turn the media fixing knob, to release the fixing
mechanism.
[3] Remove the roller protective sheet.
[4] Peel away the tape, and move the left and right paper guides to their outer end positions.
[5] Remove the screws, and remove the head fixing plate.

10
2 Connecting the Cables
• Be sure to use a power cable of the specified type. Using any other power cable could
result in electric shock or fire.
• Do not use a damaged power cable. It could cause electric shock or fire.
1. Before connecting the cables
• Close the front cover.
• Turn the media fixing knob to set the fixing
mechanism.
• Make sure that the waste fluid tube clamp is
fastened.
2. Connecting the power cable
[1] Make sure that the power switch is turned off.
Note
• If the power switch is in a pressed-inward state, it is turned on
and you must press it again to turn it off.
[2] Set the voltage selector switch to the voltage of the
region where you are using the product.
• For AC 100V to 120V, set the voltage selector switch
to 115V.
• For AC 200V to 240V, set the voltage selector switch
to 230V.
Important!
• The voltage selector switch is set to 230V as a factory setting.
• If the voltage selector switch is not set to match the regional voltage, errors will occur.
[3] Connect the power cable to the product.
Connecting the Cables
WARNING
Check!
100-120V
200-240V

VJ-628 Quick Start-up Guide Connecting the Cables
11
[4] Use the tying band to fasten the power cable.
[5] Insert the power cable’s plug into the outlet. Be sure to
insert it correctly.
3. Connecting the Ethernet cable
[1] Connect the Ethernet cable to the product.
[2] Use the tying band to fasten the Ethernet cable.
[3] Connect the Ethernet cable to the computer.
Important!
• If you use the product with a LAN, connect the cable so that
the computer and printer are on the same subnet.

12
2 Setting up the Printer
To set up the printer, run the Set-up Wizard from the software CD and follow the instructions on the Set-up
Wizard screen.
The accessory software CD has the following functions.
• It displays the procedure for setting up the printer, on the computer screen (Set-up Wizard function).
• It installs the following software and data to the computer (combined installation function).
Turn on the power
[1] Turn on the printer’s power switch.
Note
• The blue indicator will light up.
• The printer will start to power up.
Insert the software CD
VJ Finder (ValueJet Finder) Sets an IP address for the printer, so that it can communicate
with the computer.
Printer driver Needed for sending data from the computer to the printer.
Also used for changing the print settings and at certain other
times.
ValueJet Status Monitor (VSM) Monitors the printer’s status information, and is able to alter
various settings. Also able to carry out initial ink charging
and test printing.
Manual Contains detailed instructions for using the product, plus
methods for daily care and so forth.
[1] Insert the accessory CD into the computer’s CD-Rom
drive.
Note
• The Set-up Wizard will start up automatically.
[2] Carry out set-up by following the instructions on the Set-up Wizard screen.
Setting up the Printer
Push!

VJ-628 Quick Start-up Guide Setting up the Printer
13
Setting up the Printer
Set-up is now complete!
Paper feed correction
Adjust the feed amount for the media.
Initial settings for software
Initial ink charge
Installation of media
Nozzle check and head cleaning
Print quality adjustment
Have an IP address set for the printer, and have the VSM initial settings and so forth
implemented.
Installation of software
Install to the computer the software that will be used with the printer.
Install the ink cartridges and carry out charging with ink.
Install the media in order to carry out test printing.
Run the check on the print head’s nozzles, and if any nozzles are clogged, run head
cleaning until they are unclogged.
Adjust the print head’s reciprocating motion to obtain the required print quality.

14
1SafetyInstructions
1. For Users in Europe
2. For Users in the United States
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference when theequipment
is operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
inaccordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user
will be required to correct the interference at his own expense.
The safety notices in this Guide are categorized as follows.
Signification of WARNINGs and CAUTIONs
Meaning of symbols
Important Notice
The CE marking is a mandatory European marking for certain product groups to
indicate conformity with the essential health and safety requirements set out in
European Directives.
By affixing the CE marking, the manufacturer, his authorized representative, or the
person placing the product on the market or putting it into service ensures that the
item meets all the essential requirements of all applicable EU directives and that the
applicable conformity assessment procedures have been applied.
About the safety notices
Used for dangerous situations where death or serious injury may be caused.
Used for dangerous situations that may cause slight or medium injury, or when all or
parts of products are damaged.
Warning symbol Meaning
Indicates “prohibited” operations.
Indicates required operations.
Safety Instructions
WARNING
CAUTION

VJ-628 Quick Start-up Guide Safety Instructions
15
Concerning electric shock, short circuits and fire
Do not install the printer where it is humid or
dusty.
• It could lead to an electric shock and fire.
Make sure to use only the specified power
supply (AC 100-120 V or AC 200-240 V).
If a power supply other than the specified
voltage is used, it could cause an electric shock
and fire.
Do not use a damaged power cable.
It could lead to an electric shock and fire.
Take power for the printer directly from the
power socket (AC 100-120 V or AC 200-240
V).
Do not use multiple plugs on the same socket.
This could generate heat and might cause fire.
Do not pull out or insert the power plug with
a wet hand.
This could lead to an electric shock.
Be sure to use a dedicated power socket with
earth wire for the power supply, and connect
it to the earth wire.
If the earth wire is not connected, an electric
shock or fire may occur.
Do not connect an earth wire to the following
places.
• Gas pipe
There is a possibility of ignition and explosion.
• Earth wire of telephone cables and
lightning rods
Heavy current might flow whenever lightning
strikes.
• Water pipe and faucet
The earth might not work if a plastic pipe is
connected in the middle of the metal pipe.
Connect up the cords (cables) in the ways
specified in this Guide.
Mistakes in the cable connections could result
in fire.
Do not insert or drop metal or flammable
objects into the printer through openings
such as a vent.
It could lead to an electric shock or fire.
Be sure to use the specified power cord set.
• Using a power cord set other than the
specified can cause an electric shock or fire.
• Use a power cable that is equipped with a
protective grounding terminal, and connect
it firmly to the outlet.
• Use a power cable that conforms to the safety
regulations, power supply voltage and plug
shape of the country where you are using it.
If foreign substances or liquids such as water
entered the printer, do not use the printer as
it is.
It could lead to an electric shock or fire.
Immediately turn off the power switch, remove
the power plug from the outlet, and contact
Customer Support.
Do not place any combustible materials on
the platen while the heater is working.
There may be a risk of fire.
Do not block the vent when covering the
printer with cloths, such as a blanket or
tablecloth.
If the vent is blocked, heat may accumulate
inside the printer and may cause a fire.
WARNING

Safety Instructions VJ-628 Quick Start-up Guide
16
Concerning electric shock, short circuits and fire (continued)
Pay attention to the following points when
handling the power cord set.
• Do not tamper with the power cord set.
• Do not put heavy objects on the power cord
set.
• Do not bend, twist or pull the power cord
set by force.
• Do not route the power cord set near
heating appliances.
Never open covers attached using screws
under any circumstances.
This may cause an electric shock or a
malfunction.
Before installing the dedicated stand, be
sure to turn off the printer’s power and
remove the power plug from the outlet.
Otherwise there will be danger of electric shock.
• Pay attention to the following points when
handling the power plug.
Any mishandling of the power cable could
cause a fire.
• Make sure that no foreign substances such
as dust are stuck to the power plug.
• Make sure that the power plug is firmly
inserted to the edge of the power socket.
When you do not use the printer for a long
period, make sure to pull out the power plug
from the power socket for safety.
Make sure to connect an earth wire to the
earth connection that meets the following
standards.
• Earth terminal of power socket
• An earth wire with a copper plate which is
buried at 650 mm or more in the ground.
Make sure that no moisture enters the printer.
It could cause shorting of the electrical circuits.
Installing the printer
Do not install the printer on a surface:
On such surfaces the printer could topple over or
fall off, potentially causing injury.
• that is shaky, or
• that is tilted, or
• that receives vibration from other
machines or equipment nearby.
Do not slant the printer, prop it against a wall
or turn it upside down.
The ink inside the printer may leak.
Moreover, normal operation after shifting (to
these positions) cannot be guaranteed.
Be sure to remove the plastic wrapping from
the product before taking it out of the
packing box.
If you leave the plastic wrapping on, your hands
could slip on it and the product could fall and be
damaged.
The operations of unpacking and moving this
product must be carried out by two or more
persons working together.
The operation of mounting the printer onto
the stand must be carried out by two or more
persons working together.
When moving the printer, make sure to
maintain a horizontal position.
CAUTION
WARNING
CAUTION

VJ-628 Quick Start-up Guide Safety Instructions
17
Concerning handling
Do not step on this printer or place heavy
things on top of it.
It may cause an injury if the printer falls down.
Heed the following instructions for cleaning
of the cleaning wipers and the print head
outer periphery.
• Wear goggles and/or other protective
equipment, so that ink will not get in your
eyes.
• Wear gloves, so that ink will not get directly
on your hands.
• Do not use the same cleaning stick more
than once.
The dirt on a used cleaning stick could result in
damage to the print head.
Heed the following when cleaning the print
head outer periphery.
• NEVER touch the surfaces of the print
head’s nozzles.
It could result in damage to the print head.
• Do not touch the tip of a cleaning stick.
You could get oil or grease on it, which could
result in damage to the print head.
• Never allow any water to get onto the tip
of a cleaning stick.
It could result in damage to the print head.
Heed the following when cleaning the
cleaning wipers.
• Do not touch the cleaning wipers or the
head cap unit.
You could get oil or grease on them, with the
result that head cleaning cannot be
implemented normally.
• To wipe the cleaning wipers, use only the
cleaning sticks, and use them in a dry state.
Using the cleaning sticks wetted with water or
other liquid will cause clogging of the print
head.
Do not operate the paper setting knob
during initial operation or during printing.
It could cause the roller unit to interfere with the
print head, and printer failure could result.
Do not touch Media feed slot, Platen, and
Media guide while Heater is working.
Media feed slot, Platen, and Media guide
become very hot and you could burn yourself.
Do not use volatile solvents such as thinner,
benzene, or alcohol.
These solvents may cause damage to the paint.
Do not touch Media guide while printing.
Media guide becomes very hot and you could
burn yourself.
Do not slant the printer, prop it against a wall
or turn it upside down.
The ink inside the printer may leak.
Moreover, normal operation after shifting (to
these positions) cannot be guaranteed.
Keep the work area well-ventilated.If the
ventilation is poor, install a ventilating
device.
Otherwise, the odors from the inks could
adversely impact your health.
WARNING
CAUTION

Safety Instructions VJ-628 Quick Start-up Guide
18
Concerning consumable items
The waste fluid from the printer falls under
the category of industrial waste -
specifically, it is categorized as waste oil
(waste ink), one of the 19 items of Business
Establishment Waste.
Proper waste fluid disposal according to
industrial waste disposal laws and
ordinances of your local government is
required.
Consign disposal of waste fluids to a
specialized processor.
When handling Ink cartridges, pay attention
so that ink does not come into contact with
your eyes or skin.
If ink gets into your eyes or sticks to your skin,
immediately wash it off with water.
Failing to do so might cause irritation or light
inflammation of eyes.
In case of any abnormality, consult a physician
immediately.
Before operation, make sure to read the
Material Safety Data Sheet (SDS).
Do not disassemble Ink cartridges.
If disassembled, there is a possibility that ink
might come into contact with your eyes or skin.
To install a roll of paper, lay it on a level
surface such as a desk.
If you install it with its scrollers in an upright
position, they could be damaged.
During ink charging, abide by the following.
• Do not turn off the printer’s power.
• Do not disconnect the printer’s power
cable.
• Do not open the front cover.
• Do not raise the paper setting lever.
Pay attention to the following points when
cutting roll media
Mishandling Razor blade may cause a cut on
your finger or hand.
• When you hold media, do not place your
finger on Media cut groove.
• Move Razor blade slowly along Media cut
groove.
WARNING
CAUTION

VJ-628 Quick Start-up Guide Safety Instructions
19
Operation instruction labels are stuck on the printer at places where caution in operation is required. The
contents of these labels are as shown below.
Concerning operation instruction labels
Ink color
indicating labels
Install ink
cartridges that
match the colors in
the labels.
MY
4 colors
6 colors
K
K K C
C
C
slot 1 slot 2 slot 3 slot 4
slot 4
slot 1 slot 2 slot 3
MM Y Y
LC
LC
LM
LM
4 colors
6 colors
CL CL
slot 1 slot 2 slot 3 slot 4
slot 4
slot 1 slot 2 slot 3

V
J628E-Q-00