Vax Platinum SmartWash CDCW-SWXP User manual

CDCW-SWXP
User Guide
VAX Platinum SmartWash
Pet-Design
Carpet Washer

Welcome to the Vax family!
You are now the proud owner of a VAX Platinum SmartWash Pet-Design.
Here, you’ll find everything you need to know about your machine and, most importantly, instructions on
how to get started so that you can get cleaning!
2
Weight 12.75kg. Cord length 9m.
Dirty water tank capacity 1.9L.
Clean water tank capacity 3.5L.
Solution tank capacity 0.45L.
Subject to technical change without notice.
Images are illustrative only.
1Handle
2Pretreat spray button
3Pretreat wand battery cover
4Pretreat solution tank
release buttons
5Pretreat solution tank
6Clean water tank cap
7Clean water tank
8Dirty water tank handle
9Dirty water tank filter (hidden)
10 Dirty water tank
11 Hose connection port cover
12 Wash/dry mode indicator
13 Nozzle release clip
14 Nozzle
15 Brushbars
16 Pretreat wand release button
17 Solution tank cap
18 Dry only button
19 Solution tank
20 Quick cord release hook
21 Carry handle
22 Quick cord release hook
23 Handle release pedal
24 On/Off pedal
25 2.5m Hose
26 2-in-1 Antimicrobial Tool
27 SpinScrub Tool
28 Accessory Bag
29 x2 250ml Platinum
Antibacterial Solution
30 250ml Pet Stain & Odour
Remover
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Registration and Support
Claim your free 6 year guarantee†
For details visit: vax.co.uk/registration
† Registration required. Terms and conditions apply,
see vax.co.uk for details. 3
Quick Start
Scan here
For help and support with
your new product
or visit us online: support.vax.co.uk
Still need to get in touch?
Our UK based Customer Care Team are here to
support you. For help with assembly, operational or
performance problems, or buying and fitting new
accessories, you can find all our contact details at
vax.co.uk/contact
This user guide can be found online at:
support.vax.co.uk
1Assembly
Push the
handle into
the main body
until it clicks
into place.
2
3
4Wash
Slowly push the
machine forwards.
Water/solution
will automatically
dispense. Slowly
pull the machine
backwards to pick up
the water/solution.
Filling solution tank
Fill the solution
tank with the Vax
carpet cleaning
solution.
Filling clean water tank
Fill the clean
water tank with
warm water
(max 40�C).

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If a Vax machine is used in the way it is intended and it breaks down within the
guarantee period, it’s our responsibility to repair or replace it.
Here’s what isn’t covered:
• Functional parts, tools and accessories after 12 months that may suffer premature
failure due to every day wear and tear.
• Consumables after 3 months such as belts, filters, brushbars, fuses etc.
• Accidental damage.
• Cosmetic damage that does not affect the functioning of the product.
• Damage as a result of use not in accordance with the user guide.
• Damage caused by not carrying out regular maintenance.
• Damage to the power cord.
• Blockages; please refer to the user guide.
• Poor product performance caused by:
- Negligent use, misuse or careless operation of the machine.
- Failure to clean or maintain the product in accordance with the user guide.
- Use of the machine which is not in accordance with the user guide.
- Use of a Vax product for anything other than normal domestic household
purposes in the country in which it was purchased.
- Use of parts, accessories and consumables, which are not genuine VAX
components.
- Faulty installation or repairs - unless carried out by a qualified electrician
or engineer.
Technical
Statement of Compliance: Manufacturer/EU importer: Vax Limited, hereby on our
own responsibility, declare that the VAX Platinum SmartWash Pet-Design is
manufactured in compliance with the following Legislation:
Safety: 2014/35/EU Low Voltage Directives/Electrical Equipment (Safety)
Regulations 2016. EMC: 2014/30/EU Electromagnetic Compatibility Directive/
Electromagnetic Compatibility Regulations 2016.
Waste electrical products should not be disposed of with household
waste. Please recycle where facilities exist. Check with your Local
Authority or retailer for recycling advice.
VAX is a trade mark of Techtronic Cordless GP.
© 2022 Techtronic Cordless GP. All rights reserved.
Vax Ltd, Artillery House, Heritage Way, Droitwich, WR9 8YB, UK.
Warranty
Warranty and technical

5
PLEASE READ THE SAFETY GUIDE BEFORE USE.
IMPORTANT: Carpets should be dry vacuumed thoroughly before washing.
• Test for colourfastness - Wet a white absorbent cloth with the solution. In a small hidden area
of your carpet/rugs/upholstery, gently rub with the dampened cloth. Wait ten minutes and check
for colour removal or bleed with a white paper towel or cloth. Check all carpets/rugs/upholstery
material before first use and if your carpet has more than one colour, check all colours.
• Test all flooring/carpets/rugs before first usage. Run the machine over a small hidden area. If no
damage or pile distortion occurs continue cleaning.
• When using the machine, basic safety precautions should always be observed. Do not over
saturate your carpets and continue using dry strokes until little water is visibly passing through
the nozzle. When using the hose and tools always finish on a dry stroke.
• When cleaning an entire room, move furniture out of the area to be cleaned. If the furniture
cannot be moved, place aluminium foil or wax paper under the legs. This will prevent wood
finishes from staining your carpet. Pin up furniture skirts and curtains.
• Only use VAX carpet solution. Using other solutions may cause excess foaming and will
invalidate the guarantee.
• For heavily soiled areas, it may be necessary to repeat the cleaning process. Make criss-crossing
strokes across the original pattern and overlap with each pass.
• The clean water tank should only be filled with warm water (max 40�C). Filling the clean water
tank with hot/boiling water will damage your machine and invalidate the guarantee.
• Empty and rinse out clean and dirty water tanks and leave to air dry before storage.
• This is a powerful machine, before plugging in make sure all controls are turned off and hold the
machine firmly when starting and during use.
Assembly
Stand the base of the
machine on the floor in the
upright position.
Pull the tab to remove the
battery protector.
Align the clean water
tank with the body of the
machine. Slide it down and
press firmly into place.
Push the handle into the
main body until it clicks into
place.
Getting started

6
Filling the solution tank
IMPORTANT: It is recommended that the solution tank is filled when fitted on the machine.
Unused solution can be left in the tank after use or poured back into the solution bottle.
Twist the clean water
tank cap anticlockwise and
remove.
Slide up and lift to remove
the clean water tank.
Filling the clean water tank
Fill the clean water tank
with warm water
(max 40�C).
To replace the clean water
tank align the clean water
tank with the body of the
machine. Slide it down and
press firmly into place.
Twist the solution tank cap
anticlockwise and remove.
Twist the solution tank cap
clockwise until tight.
Fill the solution tank with
the Vax carpet cleaning
solution.
Using your machine
Twist the solution tank
cap clockwise until tight.

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Use the pretreat wand to loosen stubborn stains and embedded dirt. For best results, leave the Vax Pet
Stain & Odour Remover for 5 minutes before washing the carpet as normal.
Note: The pretreat wand is fitted with 2x AAA batteries. Before first use, pull the tab to remove the
battery protector. Solution can be left in the tank between uses. For prolonged storage, the solution
can be poured back into the bottle.
Pretreat wand
Using your machine
Using the pretreat wand
Replacing the pretreat wand batteries
Press the button to the
release the pretreat wand
and pull to remove.
Press the pretreat wand spray button to spray the
solution. Do not over-saturate. If the solution tank
has just been filled you may need to hold the button
for 10 seconds before the solution is sprayed.
Click the machine into the
upright position. Press the
ON/OFF peddle to switch
the machine off.
Filling the pretreat solution tank
Twist the pretreat solution
tank cap anticlockwise and
remove.
Press the buttons on the
side of the tank and pull to
remove.
Fill the tank with Vax Pet Stain
& Odour Remover. Twist the
solution tank cap clockwise
until tight.
To replace the pretreat
solution tank push the tank
into the handle until it clicks
into place.
Using a crosshead screwdriver,
undo the screw to release the
cover. Slide 2 AAA batteries
into the handle. Refit the cover
and tighten the screw.

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Operation
Press the handle release
pedal and pull the handle
backwards to recline the
machine. The brushes
will start rotating.
Slowly push the machine
forwards. Water/solution
will automatically dispense.
DO NOT press the button
on the handle. This is only
to be pressed when the
pretreat wand is removed
and in use.
Plug the machine into the
mains and press the
On/Off pedal to switch on.
The mode indicator will
illuminate DRY on the
backward stroke.
Slowly pull the machine
backwards to pick up the
water/solution.
IMPORTANT: Carpets should be dry vacuumed thoroughly before washing. For heavily soiled areas,
it may be necessary to use the pretreat wand before cleaning and also repeat the cleaning process.
Make criss-crossing strokes across the original pattern and overlap with each pass. Do not over
saturate the carpet.
For a dryer finish, press
the dry only button to
stop the water delivery.
Continue using dry strokes
until little water is visibly
passing through the nozzle.
The mode indicator will
illuminate WASH on the
forward stroke.
CAUTION: The brushbars constantly rotate when switched on and the machine is reclined. Never
use on one spot for an extended period of time as the brushbars may damage the floor surface.
Using your machine

9
IMPORTANT: Optional step: To extract any remaining solution from your carpet, rinse your carpets
with water only.
Rinsing the carpet
For a dryer finish, press the
dry only button to stop the
water delivery. Continue
using dry strokes until little
water is visibly passing
through the nozzle.
The mode indicator will
illuminate DRY on the
backward stroke.
Slowly push the machine
forwards. The brushes
will start rotating and just
water will automatically
dispense.
The mode indicator will
illuminate WASH on the
forward stroke.
Slowly pull the machine
backwards to pick up
the water.
Pull up the solution tank
and lift to remove.
Using your machine

10
Using the hose and tools
IMPORTANT: The machine should be in the upright position when using the hose and tools; this
will de-activate the brushes. To avoid saturating the carpet, do not use more than 4 wet strokes
over any one area. Always end with dry strokes (trigger released).
Push the hose end and hose
solution connector into the
hose connection port.
Open the hose connection
port cover.
Select the SpinScrub or 2-in-1 Antimicrobial tool.
Slide the tool over the tab at the end of the hose until it
clicks into place.
SpinScrub Hand Tool
Suitable for targeting
stains and stubborn marks
on rugs and carpet.
2-in-1 Antimicrobial Tool
Suitable for use on upholstery
and carpeted stairs.
Perfect for reaching
into crevices.
Press the trigger on the
forward stroke to release
water/solution.
Release the trigger on the
backward stroke to pick up
water/solution. For a dryer
finish continue using dry
strokes (trigger released)
until little water is visibly
passing through the tool.
Plug the machine into the
mains and press the
On/Off pedal to switch on.
To remove the hose press
the hose release clip on
the end of the hose and
pull to remove.
Always close the hose
connection port cover
after using the hose. The
machine may lose suction
if it is not closed properly.
Using your machine

11
CAUTION: Always switch off and unplug the machine before performing any maintenance/
troubleshooting checks. The dirty water tank is fitted with a float. When the dirty water tank is full
or the floorhead is not in contact with the carpet, the float will activate by shutting off the suction
on the machine. This will be noticeable as the motor noise on the machine will increase. If the float
has been activated empty the dirty water tank if it is full. If the dirty water tank is not full turn off
the machine at the power switch and wait for the float to settle before restarting your machine.
Empty and rinse out the clean and dirty water tanks and leave to air dry before replacing.
IMPORTANT: The motor is equipped with a thermal cut-out. If for any reason the machine should
overheat, the thermostat will automatically turn the machine off. Switch off and unplug the
machine. Check the machine for blockages and clean the dirty water tank filter.
Push the clip up and press
down onto the dirty water
tank to secure the lid.
To replace the dirty water tank, tilt and line the
front of the dirty water tank up onto the machine.
Push back until it clicks into place.
Emptying and cleaning the dirty water tank
Unhook and lift the dirty
water tank clip to release
the lid.
Lift the lid to remove.Squeeze the dirty water
tank handle and pull to
remove.
Empty the dirty water tank
over the sink or toilet. Rinse
under warm water (max
40°C) to remove dirt/debris.
To replace the lid, hook the
tabs on the front of the lid
into the front of the dirty
water tank.
Slide the filter out of the
dirty water tank.
Rinse the filter and dirty
water tank lid under warm
water (max 40°C) to
remove dirt/debris.
Slide the filter back into
the dirty water tank.
Cleaning and maintenance

12
Removing and cleaning the nozzle
Lift the nozzle release
clip and pull the nozzle
forward to remove.
Rinse the nozzle under
warm water (max 40�C) to
remove dirt/debris.
Remove both tanks and tilt
the machine back.
Push the nozzle backwards
until it clicks into place.
To replace the nozzle align
the tabs at the top of the
nozzle with the machine.
IMPORTANT: Carpets should be dry vacuumed thoroughly before washing. This will prevent
excessive build up of dirt/debris in the nozzle. If the nozzle is fitted incorrectly, this will cause
poor dirty water pick up.
Removing and emptying the solution tank
Twist the solution tank cap
anticlockwise and remove.
Pull up the solution tank
and lift to remove.
Pour unused solution into
the solution bottle.
Twist the solution tank
cap clockwise until tight.
To replace, slide and push
the solution tank firmly
into the machine.
Cleaning and maintenance

13
Removing and cleaning the brushbars
Lift the nozzle release clip
and pull the nozzle forward
to remove.
Pull the tabs up on the
side of both brushbars to
remove them.
Remove both tanks and tilt
the machine back.
To replace the brushbars, align the right side of the first
brushbar onto the circular gearing. Push the left tab
downwards until it clicks into place. Repeat the same
process with the other brushbar.
Pull to remove the
brushbars end caps.
Replace the brushbars
end caps.
Rinse the brushbars under
warm water (max 40�C)
to remove dirt/debris.
To replace the nozzle align
the tabs at the top of the
nozzle with the machine.
Push the nozzle backwards
until it clicks into place.
Cleaning and maintenance

14
There is an accessory missing
• Check the contents on the box to make sure the part is definitely included with your machine.
Why won't the machine turn on?
• The plug may not be fully pushed into the electrical socket.
• The fuse in the plug may need replacing. Always replace with a British 13amp fuse.
• The motor thermostat may have tripped. If this has happened, unplug the machine. Check the machine for blockages and clean
the dirty water tank filter.
Why won't the machine pick up?
• The float in the dirty water tank may have been activated. Empty the dirty water tank and wait for the float to settle before
restarting your machine. See Emptying and cleaning the dirty water tank page 11.
• Check the brushbars for blockages and clear. See Removing and cleaning the brushbars page 13.
• The dirty water tank and/or lid may not be fitted correctly. See Emptying and cleaning the dirty water tank page 11.
• Check the nozzle for blockages and clear. See Removing and cleaning the nozzle page 12.
• Check the nozzle is correctly fitted. See Removing and cleaning the nozzle page 12.
• Check the filter in the dirty water tank for dirt/debris. Remove and clean. See Emptying and cleaning the dirty water tank page 11.
• The hose connector port cover may be open, close and retry. See Using the hose and tools page 10.
Why is the machine leaking solution?
• The solution tank may not be correctly fitted. Slide and push the solution tank firmly into the machine. See Removing and
emptying the solution tank page 12.
• The solution may have overflowed into the reservoir underneath the solution tank. Remove the solution tank and dry any
solution from underneath.
Why won’t the solution/clean water dispense?
• Make sure the solution and clean water tank is fitted securely. See Removing and emptying the solution tank page 12.
• Dry mode may be activated. Deactivate and retry . See Operation page 8.
• Solution/water will only be delivered on the forward stroke. See Operation page 8.
• The solution or clean water tank valve may be stuck. Hold the tank over the sink and press the valve underneath to release.
• The solution or clean water tank is empty. Refill the tank. See Filling the solution tank/Filling the clean water tank page 6.
Why won’t the solution/clean water dispense when using the hose?
• Make sure the solution and clean water tank is fitted securely. See Removing and emptying the solution tank page 12.
• Dry mode may be activated. Deactivate and retry . See Operation page 8.
• Trigger on the hose may not be fully pressed. See Using the hose and tools page 10.
• The solution or clean water tank valve may be stuck. Hold the tank over the sink and press the valve underneath to release.
• The solution or clean water tank is empty. Refill the tank. See Filling the solution tank/Filling the clean water tank page 6.
Why won’t the pretreat wand release solution?
• Remove the pretreat wand from the machine and press the button on the handle. See Using the pretreat wand page 7.
• Pretreat solution tank may be empty. Refill. See Filling the pretreat solution tank page 7.
• The AAA batteries in the handle may need replacing. See Replacing the pretreat wand batteries page 7.
WARNING: Always switch off and unplug the machine before performing any checks or maintenance.
Troubleshooting

15
Notes

Vax Ltd, Artillery House, Heritage Way, Droitwich, WR9 8YB, UK.
[e-mail] vax.co.uk
For how-to videos and
warranty registration visit
www.vax.co.uk