VendNet ST 3000 User manual

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ST/VT
SINGLE TEMP/VARIABLE TEMP
GLASS FRONT VENDOR
MODELS:
3567 / 3567A –ST 3000 (3 WIDE)
3565 / 3565A –ST 5000 (5 WIDE)
3568 / 3568A –VT 3000 (3 WIDE)
3566 / 3566A –VT 5000 (5 WIDE)
SERVICE
MANUAL

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If you have questions concerning the
information in the manual,
replacement parts, or the operation of
the vendor, note your machine’s
Model and Serial Numbers before
contacting:
VendNet
8040 University Blvd
Des Moines, IA 50325 - USA
Parts: [phone]
Service: [phone]
Parts Fax: [phone]
E-Mail: [email protected]
www.vendnetusa.com
TABLE OF CONTENTS
INTRODUCTION................................................................................................................................................................................. 4
SPECIFICATIONS ................................................................................................................................................................................ 4
UNPACKING...................................................................................................................................................................................... 5
INSTALLATION .................................................................................................................................................................................. 5
LOADING PRODUCTS ......................................................................................................................................................................... 8
TRAY ADJUSTMENTS.......................................................................................................................................................................... 9
SPIRAL ADJUSTEMENT ..................................................................................................................................................................... 11
AUTOMATIC DELIVERY LIFT .............................................................................................................................................................. 12
VEND CYCLE - IVEND® EQUIPPED ...................................................................................................................................................... 13
SALES MODE................................................................................................................................................................................... 14
BASIC PROGRAMMING SETUP .......................................................................................................................................................... 14
SERVICE MODE ............................................................................................................................................................................... 14
SERVICE MODE FUNCTIONS.............................................................................................................................................................. 15
1TUBE FILL/ DISPENSE COINS ....................................................................................................................................................... 15
2MOTOR COUNT ........................................................................................................................................................................ 15
3 OPTIONS .................................................................................................................................................................................. 15
4 CONFIGURATION ...................................................................................................................................................................... 15
5PRICING ................................................................................................................................................................................... 16
6ACCOUNTING ........................................................................................................................................................................... 17
7ADVANCED OPTIONS................................................................................................................................................................. 17
8TEST VEND - SINGLE MOTOR ...................................................................................................................................................... 17
9TEST VEND ALL MOTORS............................................................................................................................................................ 17
0DIAGNOSTICS ........................................................................................................................................................................... 18
TEMPERATURE CONTROL................................................................................................................................................................. 19
HEALTH SAFETY............................................................................................................................................................................... 21
REFRIGERATION .............................................................................................................................................................................. 22
PREVENTIVE MAINTENANCE............................................................................................................................................................. 25
PARTS ORDERING PROCEDURE ......................................................................................................................................................... 26
BEFORE CALLING FOR SERVICE ......................................................................................................................................................... 27
The Model and Serial numbers are needed for you to obtain quick service and parts
information for your vendor. The numbers are given on the identification plates
located on the back or inside of the vendor. Write them into the spaces below for
your records.
MODEL NUMBER: _______________
SERIAL NUMBER: _______________

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INTRODUCTION
This manual contains instructions, service and installation guidelines for the Single Temp (ST) / Variable Temp (VT) Glass front Vendor.
Please read this manual thoroughly and follow the instructions. The initial set-up of a vendor is a very important step of insuring that the
equipment operates in a trouble-free manner.
The ST Vendor is a single zone temperature vendor. All trays are held to a consistent set temperature. The vendor will maintain as low as
36°F (2°C) throughout … maintaining health safety for perishable products. The temperature and health safety settings can be adjusted
within the control system (see programming manual).
The VT Vendor is a two zone/two temperature vendor. This provides for two temperature zones (top and bottom) in a single vendor. The
zones are separated by a moveable air deflector and insulating barrier. The vendor has an air duct that runs up and down on the back
inner wall of the cabinet. For example: In a 5 tray configured vendor the air deflector and insulating barrier can be moved to provide a
refrigerated zone for the bottom two trays while providing a chilled top zone for the top three trays. Positioning of the air deflector and
insulating barrier is adjustable in a range of 2 trays in the bottom zone/ 4 trays in the top zone, 3 & 3, or 4 & 2 ... dependent upon product
height and tray spacing. The vendor will maintain 36°F (2°C) in the bottom zone while the top zone will be as high as 66°F (19°C)
depending upon ambient conditions. The top compartment can be optionally equipped with a heater & blower system along with a
separate temperature sensor & relay to maintain a constant and/or higher temperature across varying ambient temperatures.
Both vendors will operate within an ambient temperature range of 40°F-90°F (4°C-32°C).
The temperature setting for both compartments are set within the control system (see programming manual).
The bottom or single zone has a temperature sensor. The modular insulated refrigeration system draws air across the refrigeration system’s
evaporator coils up the back air duct and circulates down through the trays. There are openings in the bottom trays to allow air to circulate
around the products.
All programming (pricing, vend functions and features) are also done within the control system. Changes can be made without any
additional accessories or remote parts. Selections can be priced individually from $00.00 to $655.35 in five cent increments (US currency).
Cash accountability records, total cash transactions, total vend cycles performed by the vendor, information for individual selections,
complete rows or total vendor can be compiled and used for inventory and ordering records. Electrical malfunctions are recorded and
displayed when the vendor is placed in the Service Mode. Non-functional motors or selections are indicated. Each selection has an
individual motor. Functional selections will continue to operate if other motors become nonfunctional.
The vending sequence is "first-in, first-out" for each selection, permitting stock rotation to maintain fresh products in the vending area.
Each ST / VT Glassfront Vendor has the capability of supporting up to two USD satellite vendors such as a Cold Food (CF-1000) or Frozen
Food (FF-2000). The satellite vendor utilizes the host vendor's control system, coin mechanism, bill validator and keypad to perform the
vend functions they require. For details on the satellite vendor, refer to the Service Manual pertaining to the specific vendor for installation
instructions. Satellite vendors may require optional kits for installation.
Access to the service area of this vendor should be permitted only to individuals having knowledge and practical experience in vendor setup
and loading, especially in areas of safety and hygiene.
SPECIFICATIONS
DIMENSIONS & WEIGHTS
TYPE
ST/VT (3 WIDE)
ST/VT 5000 (5 WIDE)
MODEL
3567/3568
3567A/3568A
3565/3566
3565A/3566A
WIDTH
29.5 in. (74.9 cm)
41.2 in. (104.6 cm)
DEPTH
38 in. (96.5 cm)
HEIGHT
72 in. (182.9 cm)
ESTIMATED WEIGHT1
693 lbs (614 kg)
816 lbs (370 kg)
EST. SHIPPING WT.1
722 lbs (327 kg)
846 lbs (384 kg)
Note: 1Weights will vary depending on tray configuration and optional equipment installed.
ELECTRICAL
HORSPOWER
1/3 HP Embraco
VOLTAGE
115 VAC
230 VAC
CYCLE
60 Hz
50 Hz
NOMINAL
AMPS
HEATED GLASS
6.5
3.5
NON HEATED
GLASS
5.5
3.0
TRANSFORMER
110/24 VAC
230/24 VAC

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FIG 1. : Remove Skid Boards
REFRIGERATION
MODEL
Embraco 1/3 HP
TYPE
Hermetically Sealed
CONTROLS
Electronic
REFRIGERANT
R-134a
CHARGE
16 oz
COIN CHANGER, BILL VALIDATOR, CARD READER
TYPE
MDB Coin Changer level II or III, Bill Validator Level I,
Card Reader Level I or II
VENDOR OPERATION
LOCATION
Suitable for indoor use only. This appliance is not suitable for installation
in an area where a water jet could be used.
SOUND LEVEL
PRODUCES LESS THAN 70 DBA DURING NORMAL OPERATION.
RECOMMENDED
OPERATING
TEMPERATURE
Between 40°F and 100°F (4° and 38° Celsius)
UNPACKING
This vendor was thoroughly inspected before leaving the factory and the
delivering carrier has accepted this vendor as their responsibility. Note
any damage or irregularities at the time of delivery and report them to
the carrier. Request a written inspection report from the claims inspector
to file any claim for damage. File the claim with the carrier (not the
manufacturer) within 15 days after receipt of the vendor.
Carefully remove the outside packing material so as not to damage the
finish or exterior of the vendor. Inspect the vendor for concealed
shipping damage. Report any damage hidden by the shipping material
directly to the delivering carrier on a hidden damage report.
Record the model number and serial number of the vendor for your
records. These numbers can be found on the serial plates on the rear of
the cabinet and/or inside the vendor. Refer to these numbers on all
correspondence and inquiries pertaining to this vendor.
Remove the shipping skids by supporting the vendor from below,
inserting a large screwdriver or prying tool into the grove and splitting it
in two. After removing the pieces, turn the leveling screws in as far as
possible. (See Figure 1).
INSTALLATION
Consult local, state and federal codes and regulations before installing the vendor.
Retrieve the keys to the vendor from the coin return cup.
Open outer door and remove all internal packing material.
Position and level vendor prior to connecting vendor to power. All set up must be completed prior to prevent harm to the
installer or vendor.

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FIG 2. : Disconnect harness plugs
FIG 3. : Remove Control Board
Cover
FIG 5. : Remove Top Hinge
FIG 6. : Remove Leg Mounts
FIG 4. : Remove Top Door Screws
REMOVING THE DOOR
The vendor will fit through most doorways (34"+) by opening the vendor outer door and
carefully walking the vendor door or cabinet thorough first and then moving the remaining
portion of the vendor through. The vendor outer door may be temporarily removed to
permit easier movement through a narrower door openings or hallways. To remove the
outer door:
1. Disconnect door harnesses:
Loosen the nut and bolt attaching the harness retaining spring to the door
harness and unhook the spring from the harness.
Unplug the door harness and glass heater harness (option) from the power
panel. (See Figure 2).
Remove harness clamps and cable ties retaining door harness to door.
Remove control system cover (see Figure 3) and disconnect door harness
plugs from control board.
2. Remove the door: This requires a minimum of two people. Open the door at least 90
degrees. While someone holds the door in place to prevent bending or damage to the
bottom pivot, remove the three (3) 5/32" hex socket/Allen screws fastening the top
hinge assembly to the top of the door (see Figure 4). Once these screws are removed
the door needs to be lifted vertically off the bottom hinge. The bottom hinge pin rests
on top of nylon washers to provide proper door height and smooth operation … retain
these washers for reassembly.
REMOVING THE HINGES AND FRONT LEG MOUNTS
The cabinet depth can be narrowed to approximately 31" with the additional removal
of the door hinges and front leg mounts. These may be temporarily removed to
permit easier movement through a very narrow door openings (32") or narrow/angled
hallways.
1. Mark the Door Hinge locations: Mark the location of the top and bottom hinges
with a pencil for proper locating upon reassembly.
2. Remove the Top Hinge: Remove the two (2) small locating screws and four (4)
large bolts and nuts holding the Top Hinge Plate to the cabinet (See Figure 5). Save
the mounting hardware for reassembly.
3. Remove the Front Leg Mounts: From the underside of the cabinet remove the
four (4) bolts that secure the front leg mounts. NOTE: Be sure to leave the two
inside bolts on each cabinet leg. Pull the leg mounts out forward to remove. (See
Figure 6.)
4. Move machine in to final location
5. Reassemble in reverse order
6. Level vendor and check door handle closure
Disconnect door harness plugs
Remove
screw to
lift cover
Remove these 4 bolts
Leave these 2 bolts

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FIG 7 . : Back Screen Protector Installation
(airflow up)
FIG 8. : Power Panel
POWER CORD INSTALLATION
Remove the power cord from inside the vendor. Remove the connection
box cover retaining screw and route the cord under the cover. Keep
power cord secured on the center back of the cabinet until the vendor is
placed into its final location to prevent damage to the cord.
INSTALL BACK SCREEN PROTECTOR
Fasten the Back Screen Protector in place with the screen screws included
with protector. Protector should be placed so the air is forced upward.
(See Figure 7).
LEVEL THE VENDOR
Position the vendor in its place of operation no farther than nine feet from the power outlet or receptacle. Check that the door will open
fully without interference.
Leave at least six (6”) inches of space between the back of the vendor and any wall or obstruction for proper air circulation.
All levelers must touch the floor. The vendor must be level for proper operation, cabinet to door alignment, condensate drainage and for
acceptance of coins through the coin mechanism. Adjust the four (4) leg levelers on the cabinet legs first to make the cabinet level front-
to-back and left-to-right. After the cabinet is level adjust the front leg mount levelers to touch the floor surface. The front leg mount
levelers should not support the weight of the cabinet.
GROUNDING (EARTHING) & ELECTRICAL
Consult local, state, and federal codes and regulations before installing the vendor.
Refer to the Safety Installation Guidelines document found in the service package shipped with
your vendor.
Before connecting the vendor, the integrity of the main electrical supply must be checked for
correct polarity, presence of ground (earth) and correct voltage. These checks should be repeated
at six-month intervals with the routine safety electrical testing of the vendor itself.
If the receptacle is not properly grounded or polarized, contact a licensed electrician to correctly polarize and/or ground the receptacle to
ensure safe operation.
For proper operation of any equipment utilizing electronically controlled components, the equipment should be placed on an isolated, or
dedicated, noise-free circuit properly polarized and grounded. Use of a surge suppressor is recommended for locations where electrical
noise is present.
MAIN POWER SWITCH
Plug the power cord into a dedicated power outlet. Open the vendor door. Turn on
the main power switch located on the Power Panel within the cabinet. See Figure
8.
DOOR GLASS HEATER HARNESS CONNECTION
The Door Glass Heater Harness Connection is normally disconnected to conserve
energy. In environments where the humidity is above 70% the Glass Heater
Harness should be connected to prevent water condensation from forming on the
glass surface. When the ambient conditions are below 70% humidity the glass
should be disconnected. See Figure 8.
ADVANCED POWER MANAGEMENT
The Vendor control system is capable of conserving energy by adjusting time periods and temperature for the refrigeration and lighting.
(see programming manual).
Door Glass
Heater
Connection
Main Power
Switch

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LOADING PRODUCTS
Load products from front to back making sure all items fit freely between the spiral spaces. Do not attempt to force oversize items or
packages into the spaces. Do not skip a space. Place the product on the bottom of the compartment on the product spirals with the label
facing the front of the vendor for easy identification by the customer. See Figure 9.
SNACK/CANDY/FOOD TRAY OPTION
To load products, lift the tray slightly and pull forward until the tray stops. The trays tilt for
easier loading.
The size of the item being vended must be larger than the diameter of the spiral being used to
vend properly.
Undersized items could cause vend problems. If the product does not fit the spiral properly, use
a different pitched spiral. Call the number located within this manual for spirals available from
your distributor or service entity.
Figure 9. Loading Products
CAN/BOTTLE TRAY OPTION
To unlatch the Can/Bottle Trays place both hands with your palms up … then push out simultaneously with your thumbs depressing the
slide left and right side latches and pullout as shown (See Fig 10). Carefully load products vertically as shown. Some bottle and/or can
containers present and vend better by using the provided spiral risers. If the product requires additional vertical space or presents/vends
poorly remove the risers as necessary.
Figure 10. Tray Latches
HIGH CAPACITY CAN TRAY (HCCT) OPTION
Some vendors come equipped with the HCCT option. There are two setups for
the HCCT option … one for vending 355ml (12oz.) and one for 375ml (13oz.)
cans. The HCCT option is only provided for these two can sizes with identical
diameters. Load product horizontally from front to rear and stack a maximum
of three (3) levels high. See Figure 11.
Install a display can in the area provided in front of each selection as shown.
Adjust the price scrolls to the desired price.
Figure 11. High Capacity Can Tray OPTION
Pull out
on tray to
load
Push out on latches
with thumbs
Spiral Risers
Load cans
horizontally up to
3 high as shown
Load display cans
as shown in front
of each selection

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TRAY ADJUSTMENTS
By re-timing the spirals, difficult-to-vend items can be dispensed more dependably. By altering tray spacing, larger items can be vended. By
changing the tray configuration, different product mixes can be accommodated.
VERTICAL SPACING
The trays can be adjusted up or down in half-inch increments to provide additional headroom for vending taller products. When increasing
the height in one area, the same amount of room will be lost in the tray above or below the one being adjusted.
SNACK/CANDY/FOOD TRAY REMOVAL AND REPOSITIONING
1. Pull out the tray to be adjusted until it stops.
2. Disengage the tray harness from its retainer on the right side
wall. See Figure 12. Disconnect the tray plug from its receptacle
the harness retainer on the right sidewall.
3. Lift up on the front of the tray and pull slightly (approximately
1.5 cm /.5 in) forward to clear the tray stop.
4. Locate the release lever on the left and right tray rails. (See
Figure 13) Swing the release levers up to unlatch.
5. Lift up on the rear of the tray and remove the tray from the
vendor.
6. Remove the two tray rail mounting screws to remove both the
left and right tray rails from the left and right sidewalls. (See
Figure 13)
7. Pull each rail forward to disengage its rear tab from the hole in
the rear wall.
8. Relocate left and right rails by reversing step 6. Rails must be
level front to back and left to right.
9. Place the tray rear rollers on the left and right rails and lifting up
on the front of the tray and push it back.
10. Swing the tray rail release levers all the way down (this guides
the tray for tilting when loading).
11. Re-install the tray plug into its receptacle on the right side wall.
12. Re-engage the tray harness into its harness retainer (See Figure
12).
13. Test-vend the tray in its new position to assure that the tray
plug is properly seated.
Figure 12. Tray Harness Connection
Figure 13. Tray Rails
CAN/BOTTLE TRAY REMOVAL
1. Unlatch the tray and pull it all the way out until it stops.
2. Disengage the tray harness from its harness retainer on the right side wall. See Figure 12. Disconnect the tray plug from its
receptacle on the right side wall.
3. Remove and save the six (6) screws that fasten the tray to the left and right slides. Lift up and forward to remove the tray.
4. Pull out on slides and remove and retain the screws fastening the slides to the side walls (See Figure 15).
5. Relocate the slides and re-install with screws through the slides into the side walls. Assure slides are mounted level and in same
location from left to right and front to back.
6. Reverse procedure to re-install tray.
7. Test-vend the tray in its new position to assure that the tray plug is properly seated.
HIGH CAPACITY CAN TRAY REMOVAL
1. Unlatch the tray and pull it all the way out until it stops.
2. Disengage the tray harness from its harness retainer on the right side wall. See Figure 12. Disconnect the tray plug from its
receptacle on the right side wall.
3. Remove and save the four (4) nuts located near the corners of underneath the tray. (See Figures 14a & b). Lift up and forward to
remove the tray.
4. Pull out on slides and remove and retain the screws fastening the slides to the side walls.
5. Relocate the slides and re-install with screws through the slides into the side walls. Assure slides are mounted level and in same
location from left to right and front to back.

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FIG 16.: Divider Positions and Approximate Sizes
6. Reverse procedure to re-install tray.
7. Test-vend the tray in its new position to assure that the tray plug is properly seated.
1.
2. Figure 14a. Tray Mounting Nut - Left Front
3.
4. Figure 14b. Tray Mounting Nut - Left Rear
Figure 15. Drawer Slide Removal (Left Shown)
CANDY, SNACK, AND MEDIUM (3/4) SNACK TRAY ADJUSTMENTS
All of the Snack/Candy/Food/Beverage Trays have adjustable divider locations. By adding, removing, or relocating divider positions a wide
variety of selection compartment widths can be obtained as required. (See Figure 16). The dividers can be located in every ½ Candy
position. This adjustment provides for CANDY (candy bars, crackers), MEDIUM SNACK (small chip bags, cookies), and full sized SNACK
(chips, pastries) width compartments. The divider adjustments also provide for compartments wider than a SNACK compartment width for
larger items. Every tray provides motor connections for the maximum number of selections per tray. Additional parts (dividers, motors,
spirals, and adapter kits) are available … For additional information refer to the Parts & Service portion of the website listed at the beginning and
end of this manual.
CANDY Width
2-7/8"
MEDIUM SNACK
Width
4-5/16"
Full sized
SNACK Width
5-3/4"