Veracity VIEWSPAN 6 User manual

Quickstart GUIDE
VIEWSPAN 6, VIEWSPAN 6 Plus
VIDEO WALL CONTROLLER

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VERACITY | VIEWSPAN 6 & 6 PLUS QUICKSTART GUIDE | V1.5 | 2021 |
VIDEO WALL CONTROLLER
Quickstart GUIDE
Thank you for purchasing this video wall appliance.
The aim of this document is to quickly guide you
through the process of initial installation and setup
of the unit.
For detailed instructions, please consult the
VIEWSPAN ®User Manual available for download
on the Appliance Web Portal (AWP) ‘Settings’ page.
Version 1.5 2021
Regulatory Compliance Statements
For EMC compliance, use good quality
shielded cables or adaptors for connection
from the appliance to the display device.

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Safety
CAUTION: The unit will be powered on upon connecting a valid power supply
source. Please make sure to properly shut-down the device’s operating system
prior to removing power.
1. WARNING : VIEWSPAN 6 and VIEWSPAN 6 Plus MUST BE EARTHED.
The appliance uses a three-wire earthed power system.The input power
connector is equipped with a third pin which is to earth the unit and prevent
electric shock.You must use a 3 pin IEC C13 power cable and install
the appliance safely. Please place this equipment on a stable surface or
properly mount it into a standard 19” equipment rack. Please handle the
unit carefully and avoid all unnecessary physical shock or impact which may
damage the unit and invalidate the warranty.
2. The openings on the enclosure are for air convection to protect the
equipment from overheating. DO NOT COVER OPENINGS.
3. Ensure the voltage of the power source is correct before connecting the
equipment to the power outlet.
4. Route the power cable to avoid damage or creation of a trip hazard. Do not
place anything on top of the power cable. Use the power cable that has
been supplied with the product.
5. WARNING : Never open the equipment. For safety reasons, the equipment
should be opened only by qualified service personnel. Note: Opening the
equipment case will void the warranty.
6. The appliance should be installed by qualified personnel only (persons
having the appropriate technical training and experience necessary for
product installation).
7. The unit can be installed in a fixed (rackmount) or desktop configuration.
The unit must always be installed HORIZONTALLY.

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8. The unit is always recommended to be installed in a rack cabinet, with a
supporting rack shelf below if possible. The unit should be secured to the
cabinet using all four mounting points in the rackmount ears.
9. Please see the User Manual for further information.
Hardware
What’s included in the box |
|Appliance
|Country Specific Power Cable
|Quickstart Guide
Note: When unpacking, inspect the shipment box and appliance to identify
any possible damage due to shipping. Make sure all items have been delivered
and that no items are missing. Contact your representative should you find any
damage or defects.
Note: The product serial number is on the product label, this number helps
the support team identify your device. The serial number can also be obtained
through the web portal or on an appliance built-in display, if supported by your device.

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Port Guide
HDMI
DisplayPort
Ethernet/LAN
USB 3.0 (Blue)
USB 2.0 (Black or Yellow)
AC Input (C13)

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VERACITY | VIEWSPAN 6 & 6 PLUS QUICKSTART GUIDE | V1.5 | 2021 |
Installation
PHYSICAL
The VIEWSPAN 6 ®and VIEWSPAN 6 Plus ®are both 2U rack-mountable
systems.
The appliance can either be desktop mounted or installed in a standard 19”
rack enclosure. Use the enclosure mounting tabs to secure the unit within
the rack. Supporting rails or a supporting shelf are always recommended to
ensure a more stable installation. Please note that the unit must be mounted
horizontally and also mounted the correct way up.
A common IEC C13 cable is provided to power the appliance.
IMPORTANT
When installing the appliance, position the unit to allow for cable clearance
at the front and rear of the unit.
Make sure that there is ample clearance around the appliance to provide
sufficient airflow.
Adaptors
If adaptors are required, the use of Active DisplayPort to HDMI adaptors is
recommended, it is strongly advised against the use of passive adaptors.
Operation of the unit cannot be guaranteed with the use of passive adaptors.
Below is a list of adapter options we have tested and recommend.
1. Pluggable MDP-HDMI
2. Benfei Active Adaptors
3. Optical Cables - HDMI and DisplayPort up to 100m

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CABLE LENGTHS
Workable cable lengths depend on the quality of the cables used as part of your
video wall installation.
Cable Type Resolution Maximum Length
DisplayPort (output) Up to 1080p60 15m - 20m (49ft - 66ft)
DisplayPort (output) Up to 4k60 10m (33ft)
HDMI (output) Up to 1080p60 10m (33ft)
HDMI (output) Up to 4k30 5m (16ft)
USB N/A 3m (10ft)
* When using DisplayPort to HDMI adaptors, different adaptors can result in a
variation in maximum achievable cable lengths.

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Setup
When installing the equipment, please make sure that cables are installed
ensuring they do not create a trip hazard. Cables connected to the equipment
must not be subject to any mechanical strain.
Step 1 | Connect Network
Connect the Ethernet cable to LAN1 (Top LAN Port) on the appliance and
connect to the video source network switch.
LAN1 is the primary network port, LAN1 should be used for video
streaming interfaces.
LAN2 is the secondary network port.
Step 2 | Connect Monitors/Display Devices
Connect required graphics outputs, starting from left to right looking at the rear
of the unit to the monitor(s). Looking at the rear panel the outputs run from left to
right, 1 to 6. Connect graphics outputs using DisplayPort cables or Active DP to
HDMI adaptors for HDMI cables.
If you encounter any issues with displays try the following:
|Power Cycle Monitor
|Try Disconnecting and Reconnecting Cable
|Restart System
|Try a Shorter Cable
IMPORTANT : When connecting the appliance to monitors via DisplayPort
(Not using DP to HDMI adaptors), to avoid any issues with displays, it is highly
recommended to disable any “Power-Saving” features your monitors have via
the monitor settings menu.

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Step 3 | Connect Power and Boot Appliance
Connect C13 power cable to AC input connector on the appliance and the
mains socket. Power on the unit by pressing the power button, the LED will
illuminate to show the appliance is powered.
Step 4 | Main Screen
Your appliance will boot directly to the Windows Desktop using the following
Administrator credentials:
Username: video
Password: p@ssw0rd
You will NOT be prompted for a login username and password, automatic login
is configured.
To change this, use the Windows ‘Run’ command and type “netplwiz”.
Uncheck the box labelled ‘users must enter a username and password to use
this computer’.
NOTE : It is advised that the default Windows password is changed, this must
be done on the appliance itself, use CTRL-ALT-DELETE and select ‘Change a
Password’. We advise that the username remains as ‘video’.
IMPORTANT : When you change the User Account Password, ensure that you
update the details found in “netplwiz” for the automatic login feature to continue.
The operating platform Language and Keyboard layout is set to English (US) by
default. To change this, use the Windows ‘Run’ command and type “Region”.
Follow the instructions presented.

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The device uses DHCP by default, if your network supports DHCP, the appliance
will now be discoverable on the network.
The VIEWSPAN ®Hostname will be the VIEWSPAN ®“Serial Number”
You can now login to the Appliance Web Portal (AWP) to configure the
appliance remotely.
Step 5 | AWP Configuration
The appliance has a built-in web portal which allows the unit to be monitored
and configured remotely without the need for a keyboard and mouse being
attached locally.
The Application Web Portal (AWP) allows the following functions:
|Create and Load Layout Files
|Manage Display Settings - Arrangement Display Layout, Set Number of
Displays and Set Display Resolutions
|Manage Appliance Network Settings
|Add Video Network Sources i.e. NVR/VMS server credential settings
|Update Appliance Firmware
|Restart and Shutdown Appliance
The appliance will show the AWP IP Address on the units front panel display.
Format example: http://192.168.0.1:9001
NOTE : Try 9002, 9003 etc. if the AWP does not load on 9001
Using a client PC on the same network, enter the IP address into a web browser.
The browser will load the AWP login page when login is enabled. If disabled,
user login can be enabled on the ‘Settings->Global Settings’ page.
Default AWP login credentials.
Username: video
Password: p@ssw0rd

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The ‘Users’ link in the top right hand side of the AWP allows changes to the
default username and password.
Step 6 | Continue Configuration
The VIEWSPAN ®configuration and control can now be continued via the AWP.
Use the ‘Help’ page and follow the steps provided.
Note: The full User Manual is accessible via the AWP and is automatically
updated whenever the firmware is updated.
Notes |
Please make your own notes here specific to your own application.

©Veracity UK Ltd 2021. All rights reserved. DV1.5EN
Under no circumstances should this document be reproduced,
distributed or changed, partially or wholly, without written,
formal authorisation from Veracity UK Ltd.
VIEWSPAN ®is a registered trademark of Veracity UK Ltd.
Veracity HQ
Prestwick International Aerospace Park
4 Dow Road
Prestwick
UK
KA9 2TU
Tel +44 (0) 1292 264967
www.veracityglobal.com
See www.veracityglobal.com website
for country and region specific contacts.
OFFICES | HQ PRESTWICK, UK | EDINBURGH | GLASGOW | LEEDS | EUROPE | USA | MIDDLE EAST | INDIA
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