Veracity VIEWSPAN Solo User manual

Quickstart GUIDE
VIEWSPAN Solo®
VIDEO DISPLAY CONTROLLER

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VERACITY | VIEWSPAN SOLO ®QUICKSTART GUIDE | V1.7 | 2022 |
VIDEO DISPLAY CONTROLLER
Quickstart GUIDE
Thank you for purchasing this video display appliance.
The aim of this document is to quickly guide you
through the process of initial installation and setup
of the unit.
For detailed instructions, please consult the
VIEWSPAN®User Manual available for download
on the Appliance Web Portal (AWP) ‘Settings’ page.
Version 1.7 2022
Regulatory Compliance Statements
For EMC compliance, use good quality
shielded cables or adapters for connection
from the appliance to the display device.

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Safety
CAUTION: The unit will be powered on upon connecting a valid power supply
source. Please make sure to properly shut down the device’s operating system
prior to removing power.
1. The openings on the enclosure are for air convection to protect the
equipment from overheating. DO NOT COVER OPENINGS.
2. Ensure the voltage of the power source is correct before connecting the
power supply to the power outlet.
3. Route the power cable to avoid damage or creation of a trip hazard. Do not
place anything on top of the power cable. Use the power supply which has
been supplied with the product.
4. WARNING: Never open the equipment. For safety reasons, the equipment
should be opened only by qualified service personnel. Note: Opening the
equipment case will void the warranty.
5. The appliance should be installed by qualified personnel only (persons
having the appropriate technical training and experience necessary for
product installation).
6. The unit can be installed on a desktop or with a VESA wall mount bracket.
The unit can be installed HORIZONTALLY or VERTICALLY.
7. Please refer to the user manual for further information.

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VERACITY | VIEWSPAN SOLO ®QUICKSTART GUIDE | V1.7 | 2022 |
Hardware
What’s included in the box |
|Appliance
|DC Power Supply with Country Specific Cable
|VESA Mounting Bracket and Screws
|Quickstart Guide
Note: When unpacking, inspect the shipment box and appliance to identify
any possible damage due to shipping. Make sure all items have been delivered
and that no items are missing. Contact your representative should you find any
damage or defects.
Note: The product serial number is on the product label, this number helps
the support team identify your device. The serial number can also be obtained
through the web portal.

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VERACITY | VIEWSPAN SOLO ®QUICKSTART GUIDE | V1.7 | 2022 |
Port Guide
VGA (Blue)
HDMI
Ethernet/LAN
USB 3.0 (Blue)
USB 2.0 (Black or Yellow)
Mic Input (Pink)
Audio Output (Green)
DC Input

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VERACITY | VIEWSPAN SOLO ®QUICKSTART GUIDE | V1.7 | 2022 |
Installation
PHYSICAL
The VIEWSPAN Solo®is a stand alone module with a separate power
supply.
The appliance can be desktop mounted, wall mounted, mounted on a
monitor or installed on a rack shelf. A VESA mounting bracket is included.
Contact your supplier for brackets for mounting multiple modules.
IMPORTANT
When installing the appliance, position the unit to allow for cable clearance
at the front and rear of the unit.
Make sure that there is ample clearance around the appliance to provide
sufficient airflow.
CABLE LENGTHS
Workable cable lengths depend on the quality of the cables used as part of
your video wall installation.
Cable Type Resolution Maximum Length
HDMI (output) Up to 1080p60 10m (33ft)
HDMI (output) Up to 4K30 5m (16ft)
VGA (output) Up to 1080p60 5m (16ft)
USB N/A 3m (10ft)

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VERACITY | VIEWSPAN SOLO ®QUICKSTART GUIDE | V1.7 | 2022 |
Setup
When installing the equipment, please make sure that cables are installed
ensuring they do not create a trip hazard. Cables connected to the
equipment must not be subject to any mechanical strain.
IMPORTANT: Static IP Address Networks
When connecting to a network that does not support DHCP a static IP
address must be assigned to the appliance. The recommended and formal
method to set a static IP address is as follows: Connect the appliance
directly into a local machine using a local Ethernet cable outside the static
corporate network. Using the local machine, change its IPV4 subnet to
255.255.0.0 and gain access to the automatically assigned appliance
AWP address.
Whilst locally connected, use ‘AWP->Settings->Network Settings’ to set
the desired static IP address on the VIEWSPAN device before disconnecting
and using on the corporate network.
Step 1 | Connect Network
Connect the Ethernet cable to the LAN port on the appliance and connect
to the video source network switch.
Step 2 | Connect Monitors/Display Devices
Connect the HDMI output to the monitor or display device, using an HDMI
cable.If the second output is required, connect the VGA output to another
monitor or display device, usinga VGA cable and a suitable adapter if necessary.
If you encounter any issues with displays try the following:
|Power Cycle Monitor
|Try Disconnecting and Reconnecting Cable

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|Restart System
|Try a Shorter Cable
IMPORTANT: It is highly recommended to disable any “Power-saving”
features on your monitors using the monitor settings menu.
Step 3 | Connect Power and Boot Appliance
Connect the DC power connector on the appliance. Power on the unit by
pressing the power button, the LED will illuminate to show the appliance
is powered.
Step 4 | Main Screen
Your appliance will boot directly to the Windows Desktop using the following
Administrator credentials:
Username: video
Password: p@ssw0rd
You will NOT be prompted for a login username and password, automatic
login is configured.
To change this, use the Windows ‘Run’ command and type “netplwiz”.
Uncheck the box labelled ‘users must enter a username and password to
use this computer’.
NOTE: It is advised that the default Windows password is changed. This
must be done on the appliance itself. Use CTRL-ALT-DELETE and select
‘Change a Password’. We advise that the username remains as ‘video’.
IMPORTANT: When you change the user account Password, ensure that
you update the details found in “netplwiz” for the automatic login feature
to continue.

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The operating platform Language and Keyboard layout is set to English
(US) by default. To change this, use the Windows ‘Run’ command and type
“Region”. Follow the instructions presented.
The device uses DHCP by default, if your network supports DHCP, the
appliance will now be discoverable on the network.
The VIEWSPAN®hostname will be the VIEWSPAN®“Serial Number”
You can now login to the Appliance Web Portal (AWP) to configure the
appliance remotely.
Step 5 | Access Application Web Portal (AWP)
The appliance has a built-in web portal which allows the unit to be
monitored and configured remotely without the need for a keyboard and
mouse being attached locally.
The Application Web Portal (AWP) allows the following functions:
|Create and Load layout files
|Manage Display Settings - Arrangement Display Layout, Set Number of
Displays and Set Display Resolutions
|Manage Appliance Network Settings
|Add Video Network Sources e.g. NVR/VMS server credential settings
|Update Appliance Firmware
|Restart and Shutdown Appliance
Upon successful boot of the appliance, the ‘AWP->Help’ page will also be
displayed on one of the outputs. The AWP IP Address and Port can also be
determined in the navigation URL of this page.
Using a client PC on the same network, enter the IP address into a
supported modern web browser.
Note: If the AWP does not load on 9001, try 9002, 9003 etc.

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The browser will load the AWP login page when login is enabled. If disabled,
user login can be enabled on the ‘Settings->Global Settings’ page.
Default AWP login credentials.
Username: video
Password: p@ssw0rd
The ‘Users’ link in the top right-hand side of the AWP allows changes to the
default username and password.
For further details, information and guides, see ‘Getting Started’ found in
the AWP ‘Help’ page.
A detailed user manual is available for download on the portal at
‘AWP->Settings->User Manual Download’
Step 6 | Continue Configuration
The VIEWSPAN configuration and control can now be continued via the
AWP. Use the “Help” page and follow the steps provided.
Note: The full User Manual is accessible via the AWP and is automatically
updated whenever the firmware is updated.