VeriFone QX100 User manual

QX100
Contactless Reader
Installation Manual
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Copyright
© 2007 VeriFone, Inc.
All rights reserved. No part of the contents of this document
may be reproduced or transmitted in any form without the
written permission of VeriFone, Inc.
The information contained in this document is subject to
change without notice. Although VeriFone has attempted to
ensure the accuracy of the contents of this document, this
document may include errors or omissions. The examples are
for illustration only and may not be suited for your purpose.
This document, including without limitation, the examples is
supplied “As-Is.”
Trademark Information
VeriFone, the VeriFone logo, QX, and QX100 are registered
trademarks of VeriFone. Other brand names or trademarks
associated with VeriFone’s products and services are
trademarks of VeriFone, Inc. All other brand names and
trademarks appearing in this manual are the property of their
respective holders.
Catalog Number
DOC114EN01-C
Print Date
June 2007
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Installation Manual iii
Forward
Thank you for purchasing the QX100 Contactless Reader. This
manual includes basic installation instructions in addition to
safety, care, and maintenance instructions.
It is recommended that you store this manual in a safe place for
future reference.
Document Conventions
Note
All graphic images in this manual are for illustrative
purposes only.
Different models of the contactless reader may vary in
appearance according to country of use or particular
customer requirements.
The basic installation procedure is the same for most
units.
The operation of the reader is application-dependent.
Warning Failure to follow specific procedures and practices
may result in personal injury.
Caution Failure to follow specific procedures and practices may result in damage to the reader or other
equipment.
Note Helpful hints and other important information about
the use of the reader.
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QX100
Installation Manual v
Table of Contents
Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . iii
1. Product Regulatory Information. . . . . . . . . . . . . . . .1
2. General Safety Instructions . . . . . . . . . . . . . . . . . .3
3. Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . .4
4. Initial Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Contents Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Selecting a Point-of-Sale Location. . . . . . . . . . . . . . . . . 6
5. Optional Accessories. . . . . . . . . . . . . . . . . . . . . . .7
6. General Features . . . . . . . . . . . . . . . . . . . . . . . . .8
7. Connecting to a POS Terminal or ECR . . . . . . . . . . .10
8. Mounting the Contactless Reader. . . . . . . . . . . . . .15
9. General Care and Maintenance . . . . . . . . . . . . . . .17
Technical Assistance. . . . . . . . . . . . . . . . . . . . . . . . . .17
Cleaning the Contactless Reader. . . . . . . . . . . . . . . . . .17
Shipping the Contactless Reader. . . . . . . . . . . . . . . . . .18
10. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . .19
Appendix A: Using the Contactless Reader . . . . . . . 21
Positioning the Contactless Reader . . . . . . . . . . . . . . . .21
Startup of the QX100 . . . . . . . . . . . . . . . . . . . . . . . . .22
LED Indicator Status. . . . . . . . . . . . . . . . . . . . . . . . . .22
LED Indication Status One . . . . . . . . . . . . . . . . . . . . . .23
LED Indication Status Two . . . . . . . . . . . . . . . . . . . . . .23
Audio Indication Status . . . . . . . . . . . . . . . . . . . . . . . .23
Contact Information . . . . . . . . . . . . . . . . . . . . . .24
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Installation Manual vii
List of Figures
Figure 4-1 Box Contents. . . . . . . . . . . . . . . . . . . . . . . . . . 5
Figure 5-1 RS-232 Socket—9-Pin D-Type Connector with Power
Connector. . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Figure 6-1 Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Figure 6-2 Back View. . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Figure 7-1 Typical connection to a POS Terminal When Serial Port
has a Power Pin . . . . . . . . . . . . . . . . . . . . . . . .11
Figure 7-2 Typical connection to an ECR When Serial Port has a
Power Pin. . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Figure 7-3 USB Connection to a PC-POS. . . . . . . . . . . . . . . .12
Figure 7-4 Typical D-Type Connection to an ECR or PC-POS with
External Power Source . . . . . . . . . . . . . . . . . . .14
Figure 8-1 Mounting the Contactless Reader . . . . . . . . . . . .16
Figure A-1 Pressing the Positioning Buttons . . . . . . . . . . . . .21
Figure A-2 Positioning the Reader . . . . . . . . . . . . . . . . . . .22
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Installation Manual 1
1. Product Regulatory Information
FCC Compliance Statement
Manufacturer: VeriFone, Inc.
Model: QX100
FCC Part 15 Requirements
This equipment has been tested and found to comply with the
limits for Class B digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is
installed and operated in a commercial environment.
This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that
interference will not occur in a particular installation.
Operation of this equipment in a residential area is likely to
cause harmful interference in which case the user will be
required to correct the interference at his/her own expense.
If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the
receiver.
• Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
• Consult your representative or an experienced technician
for help.
Connection of peripherals to this unit requires the use of
grounded, shielded cables to ensure compliance with the
Class B limits.
This device complies with Part 15 of the FCC Rules. Operation
is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received,
including interference that may cause undesired operation.
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In Canada
This digital apparatus does not exceed the Class B limits for
radio noise emissions from digital apparatuses set forth in the
Radio Interference Regulations of the Canadian Department of
Communications.
Cet appareil digital n'émet pas de bruits radioélectriques
dépassant les limites applicables aux appareils de la Classe B,
déterminée par la Réglementation d'Interférence Radio du
Ministère Canadien des Communications.
EU Directives Compliance Statement
This product complies with the requirements of applicable EU
Council Directives.
Note
Changes or modifications to this equipment, not
expressly approved by VeriFone, could void the user's
authority to operate this equipment.
Note
Disposal of this product or any of its components must
be performed in full compliance with all EU and/or
local directives and regulations.
For more information, contact your local VeriFone
representatives or service provider.
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Installation Manual 3
2. General Safety Instructions
When using the QX100 or any associated device, the following
basic safety precautions should always be observed to reduce
the risk of fire, electric shock or personal injury.
•Read and make sure you understand all instructions.
•Follow all warnings and instructions marked on the device
and in this manual.
•Before cleaning, disconnect the device from the power
supply and any device to which the contactless reader is
connected.
•Do not use liquid or aerosol cleaners. Use a damp cloth for
cleaning and/or a soft brush.
•Never spill any liquid on the device.
•Place the device in a stable position on a solid surface or
make sure that the reader is mounted properly. Serious
damage may result if the device falls.
•Do not place objects on the interconnection cable. Install
the device where no one can step on the cable.
•To reduce the risk of electric shock, do not disassemble any
of the equipment or accessories referred to in this manual.
If required, take the equipment to a qualified service
representative. Incorrect reassembly or opening or
removing covers may expose you to dangerous voltages or
other risks.
•Do not overload wall outlets and extension cords as this can
result in the risk of fire or electric shock.
Warning
Failure to observe these instructions may result in
severe personal injury or damage to the QX100 or
other equipment.
Note
These safety instructions are based in general on
those provided by Underwriters Laboratories (UL) Inc.
U.S.A.
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3. Specifications
Specification Details
Power
•Reader when connecting to another device
through an RS-232 connector to an 8-pin
socket (COM):
7-20 V at minimum 250 mA
•External power adapter (safety approved):
Input: 100-240 VAC at 50-60 Hz (0.15 A)
Output: 9 VDC at 0.5 A
Dimensions •Height: 167.8 mm (6.6 in) •Width: 105.3 mm (4.1 in)
•Depth: 125.9 mm (5 in)
Weight • 270 g (9.52 oz)
Memory • 2MBFlash
Environment
Requirements
•Operational temperature:
0°C to +50°C (+32°F to +122°F)
•Storage temperature:
-20°C to +60°C (-4°F to +140°F)
•Relative humidity:
5 to 95% non-condensing
Note
Specifications are subject to change without notice
following technological improvement of the device and
its components.
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QX100
Installation Manual 5
4. Initial Setup
Contents Checklist
Figure 4-1 Box Contents
Caution
•Carefully inspect the contents of the box for any
damaged or missing components. Do not use a
device that shows any signs of damage.
•VeriFone has taken all measures to provide you
with a complete device. If shipping damage is
evident, file a claim with the shipping company.
Notify your VeriFone representative or service
provider concerning this damage, and if any
components are missing.
1Contactless reader 2RS-232 connector cable
(model dependent)
3Documentation pack 4USB connector cable
(model dependent)
Note
The included cable comes attached to the reader.
1
2
3
4
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6 Installation Manual
Selecting a Point-of-Sale Location
•Place the QX100 on a flat table or countertop close to the
POS terminal or ECR to which it is to be connected, in an
easily accessible place for the cardholder.
•The contactless reader may also be mounted in a fixed
position. See “Mounting the Contactless Reader” for mounting
information.
•Do not cover the QX100.
Note
The contents of the documentation pack may vary
depending on specific customer documentation
requirements.
Warning
Do not locate the reader where it is exposed to the
following:
•Devices that radiate excessive electrical noise or
voltage fluctuations, such as air conditioners, fans,
electric motors, neon signs, or high-frequency
security devices.
•Water containers, such as a sink, a laundry tub or
a pool.
•Areas of excessive moisture, heat, oil, dust or
debris.
•Direct sunlight or objects that radiate heat.
Caution
Overextending the interconnection cable may cause
damage to the contactless reader and to the device to
which it is connected.
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Installation Manual 7
5. Optional Accessories
The QX100 package may include additional optional
accessories packed in its box or boxed separately.
Figure 5-1 RS-232 Socket—9-Pin D-Type Connector with
Power Connector
Accessory Details
RS-232 socket—9-pin
D-type connector
with power
connector
•Connects to the RS-232 connector cable,
enabling the reader to be connected to a
PC-POS as well as an external power.
Caution
Connection of any accessory that is not explicitly
approved by VeriFone may cause damage and thus
void the Limited Warranty of this equipment.
Note
Consult your authorized VeriFone representative or
service provider for information regarding availability
of current or future optional accessories.
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8 Installation Manual
6. General Features
Figure 6-1 Front View
Feature Description
LED Indicators •Colors are model and application
dependent
1LED indicators 2Landing zone
3Positioning button
1
2
3
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Figure 6-2 Back View
1Cable channel
1
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7. Connecting to a POS Terminal or
ECR
The QX100 includes an integrated power/communication cable,
which has either an RS-232 plug or a USB plug at one end for
connection to a POS terminal or ECR (or PC-POS).
There is also an optional RS-232–9-pin D type connection/power
cable, that allows you to plug a contactless reader with the
RS-232 cable into a PC-POS as well as an external power
supply. This can be used with a host device that is not capable
of supplying power through the connector cable.
To connect to a POS terminal or ECR:
1. Disconnect the POS terminal or ECR from its electrical
power supply.
2. Insert the contactless reader RS-232 or USB plug into the
RJ-45 (COM) or USB connector on the POS terminal or ECR.
3. Reconnect the POS terminal, ECR, or PC-POS to its
electrical power supply.
Caution
•Turn off the POS terminal or ECR whenever you
connect or disconnect the contactless reader.
•Do not disconnect the contactless reader when the
POS terminal or ECR is processing data.
Note
Refer to the documentation of the device to which the
reader is to be connected for specific connection
instructions.
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Figure 7-1 Typical connection to a POS Terminal When
Serial Port has a Power Pin
Figure 7-2 Typical connection to an ECR When Serial Port
has a Power Pin
DRAWER
ETHERNET DISPLAY EXT.KB BARCODE
LINE
PHONE
PCPORT
PIN
PAD
POWER
COM1 COM2
RS-232
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Figure 7-3 USB Connection to a PC-POS
To connect the QX100 to an ECR or PC-POS and to an
external power supply:
1. Disconnect the ECR or PC-POS from its electrical power
supply.
2. Insert the RS-232 cable plug from the contactless reader
(VeriFone supplied) into the RS-232 socket on the
D-type–RS-232 connector cable.
3. Insert the 9-pin D-type serial plug into the connector on the
ECR or PC-POS and tighten the plug’s fastening screws to
secure it in place.
4. Insert the AC/DC power adapter barrel plug into the DC
power connector on the back of the D-type plug.
5. Connect the AC/DC power adapter to an AC electrical
outlet.
6. Reconnect the PC-POS terminal or ECR to its electrical
power supply.
1USB sockets
Warning
Do not plug the AC/DC power adapter into an outdoor
electrical power outlet.
Caution
It is recommended that you install a power surge
arrestor at the power outlet to prevent possible
damage caused by electrical spikes or local lightning
strikes.
1
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