VeriFone UX115 User manual

Verifone Part Number DOC159-013-EN-A, Revision A
UX115
Installation Guide

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Verifone Part Number DOC159-013-EN-A, Revision A
UX115 Installation Guide
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UX115 INSTALLATION GUIDE 3
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
CHAPTER 2
Setup Selecting Unit Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
UX115 Connections Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Mounting the UX115. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Connecting UX115 to a Controlling Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
To connect to a controlling device through a USB . . . . . . . . . . . . . . . . . . . . 11
To connect to a controlling device through LAN . . . . . . . . . . . . . . . . . . . . . . 12
Connecting Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Power Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Grounding UX115 Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
CHAPTER 3
Specifications Unit Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Unit Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Peripheral Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
CHAPTER 4
Maintenance and
Cleaning
Maintenance and Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
CHAPTER 5
Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Connecting Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Power Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

CONTENTS
4UX115 INSTALLATION GUIDE
CHAPTER 6
Troubleshooting
Guidelines
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
APPENDIX 7
Port Pinouts UX115 Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Power Port (DC-in) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
RS-232 Port (COM1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Ethernet Port (LAN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
USB Pinout (Host Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
USB Pinout (Client Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

UX115 INSTALLATION GUIDE 5
PREFACE
This guide is the primary source of information for setting up and installing
the UX115 device.
Audience
This guide describes the unit’s features and provides the basic information for its
installation and configuration.
Organization
This guide is organized as follows:
Chapter 1, Device Overview. Provides an overview of the UX115 device.
Chapter 2, Setup. Explains the setup and installation of the device, selecting a
location, and establishing connections with other devices.
Chapter 3, Specifications. Discusses the power requirements and dimensions of
the device.
Chapter 4, Maintenance and Cleaning. Explains the maintenance of the device.
Chapter 5, Service and Support. Provides information on contacting your Verifone
service provider and information on how to order accessories or documentation
from Verifone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines
should you encounter a problem with unit installation and configuration.
Appendix 7, Port Pinouts. Shows the different pinout specifications for
the UX115 device.
Related
Documentation
To learn more about the UX115 device, refer to the following set of documents and
their associated Verifone Part Numbers (VPNs).
UX115 Certifications and Regulations Sheet VPN DOC159-011-EN
UX115 Quick Installation Guide VPN DOC159-012-EN

PREFACE
Conventions and Acronyms
6UX115 INSTALLATION GUIDE
Conventions and
Acronyms
This section describes the conventions and acronyms used in this guide.
Document
Conventions
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Acronym Definitions
Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross referenced.
See Conventions and
Acronyms.
The pencil icon is used to
highlight important information.
If exchanging cables use a
Verifone-approved cable.
The caution symbol indicates
possible hardware or software
failure, or loss of data.
Avoid placing metallic objects at
the front of the card reader
The lightning symbol is used as
a warning when bodily injury
might occur.
For safety, do not string cables
or cords across a walkway.
NOTE
CAUTION
WARNING
Table 2 Acronym Definitions
Acronym Definitions
MRA Merchandise Return Authorization
VPN Verifone Part Number
RF Radio Frequency
RJ45 Registered Jack 45 modular connector
COM Communications port
LAN Local Area Networks
RS-232 Recommended Standard 232
OTG On-The-Go
USB Universal Serial Bus

UX115 INSTALLATION GUIDE 7
CHAPTER 1
Device Overview
This chapter provides a brief description of Verifone’s UX115 devices.
The UX115 Auxiliary display is a UX family device used in various unattended
scenarios including drive-through, vending, ticketing, parking and petrol station.
Features and
Benefits
It can be operated as a companion device to display information from a payment
device and can be connected by USB or Ethernet.
The UX115 can display static images such as line items from an order, the total
amount of an order, QR codes, pictures or video clips.
Ease of Use
The following features of the device simplify transactions in various environments:
•Designed for indoor and outdoor use.
•Various connectivity options integrated into the device to conveniently suit
most unattended environments.
•Connects with UX300, UX301, UX410 and Verifone unattended POS
terminals.
•UX115 design supports payment transactions in a variety of payment
situations, such as transportation, vending, and kiosk environments.

UX115 INSTALLATION GUIDE 8
CHAPTER 2
Setup
This chapter describes the setup procedure for the UX115 in the following
sections:
•Selecting Unit Location
•Unpacking the Shipping Carton
•Mounting the UX115
•Connecting UX115 to a Controlling Device
•Connecting Power Supply
•Grounding UX115 Device
Selecting Unit
Location
Use the following guidelines when selecting a location for the UX115 device:
•Select a location convenient for the customer.
•Avoid dusty, hot or damp locations.
Environmental
Factors
The UX115 is sealed to IP65 rating when mounted correctly in an enclosure.
WARNING
Pour la sécurité, ne sont pas des câbles à cordes ou des cordons de votre
armoire d'installation ou de logement à travers une passerelle.
For safety, do not string cables or cords from your installation cabinet or housing
across a walkway.

SETUP
Unpacking the Shipping Carton
9UX115 INSTALLATION GUIDE
Unpacking the
Shipping Carton
Open the shipping carton and carefully inspect its contents for possible tampering
or shipping damage.
To unpack the
shipping carton 1Validate the authenticity of the sender by verifying the shipping tracking
number and other information located on the product order paperwork.
2Remove the items from the shipping carton. The standard package contains:
•The UX115 unit
•Grounding strap
•USB cable
Figure 1 UX115 Device
3Remove any protective wrap before mounting the unit.
4Save the shipping carton and packing material for future repacking or moving
of the device.
WARNING
Ne pas utiliser un appareil qui a été endommagé.
Si une étiquette ou d'un composant semble endommagé, se il vous plaît aviser la
compagnie de navigation et votre fournisseur de services Verifone
immédiatement.
Do not use a unit that has been damaged.
If a label or component appears damaged, please notify the shipping company
and your Verifone service provider immediately.

SETUP
Mounting the UX115
UX115 INSTALLATION GUIDE 10
UX115 Connections
Ports
The UX115 features the following ports:
Figure 2 UX115 Connection Ports
•USB device (Type B) [client]
•2x Powered USB (Type A) Ports
•1 x Full Speed, High Powered USB (Type A), Port 1 [Host]
•1 x Powered USB (Type A), Port 2 [OTG]
•Power port 12V DC to 24V DC
•LAN
•COM1 (RS-232)
Mounting the
UX115
This section shows how to attach the UX115 device to the installation panel for
stability and security.
USB Client
port
USB Host
ports
LAN port
Power
Port
RS-232
port