Ingenico Moby/6500 User manual

Ingenico Group –101 Federal St, Suite 700, 7th flr, Boston, Massachusetts, 02110, United States
Phone: [phone]
Moby/6500

2/9© 2019 Ingenico Inc.
We recommend that you read this installation guide before use. It will give
you the necessary information about usage, safety precautions,
installation and maintenance of your Moby/6500 card reader.
WARRANTY / SECURITY
In order to benefit from the product-related guarantee and to respect
security, we ask you to use only accessories delivered in box with
the product, entrusting maintenance operations only to an
authorized person.
Moby/6500 can be charged with the USB-C cable connected to a mobile
phone charger.
Failure to comply with these instructions will void the manufacturer’s
responsibility.
Unpacking
Following items are included in the Moby/6500 box:
USB-C cable
Moby/6500 Card Reader User Guide

3/9© 2019 Ingenico Inc.
Security of your Moby/6500
Upon receipt of your card reader you should check for signs of tampering
of the equipment. It is strongly advised that these checks are performed
regularly.
You should check, for example: that the keypad is firmly in place; that
there is no evidence of unusual wires that have been connected to any
ports on your reader or associated equipment, the chip card slot, or any
other part of your reader. Such checks can provide warning signs of
unauthorized modifications to your card reader, or other suspicious
behavior by individuals that have access to your reader.
Your reader detects tampering. If the reader is tampered, it will
repeatedly flash the message “Alert Interruption!” and further use of the
reader will not be possible. If you observe the “Alert Interruption!”
message, you should contact our helpdesk immediately.
Battery
Moby/6500 is fitted with a lithium battery which is not accessible to the
user.
•Only use chargers with rating that match the power ratings.
•Moby/6500 can be charged with the USB-C cable connected to a
mobile phone charger.
•Do not attempt to open the reader.
Warning
Risk of explosion if battery is replaced by an incorrect type. Do
not disassemble. Do not short-circuit. Do not dispose in fire. Do
not throw in water. Dispose used batteries according to the
instructions.
Charging
•Before using the reader for the first time, the Moby/6500 must be
charged for about 60 minutes via a USB port wall charger with a
power output of 260 mA.
•A battery indicator is provided on the reader’s display, indicating the
battery’s charge level. When connected to a charger, the symbol
changes to charging.

4/9© 2019 Ingenico Inc.
Moby/6500 Card Reader
Moby/6500 allows merchants to convert a smartphone or a tablet into a
powerful and secure POS solution.
Usage
ON
To power ON the Moby/6500, simply press the “ ” key.
STANDBY
The Moby/6500 will automatically enter a low power, “standby” mode on
its own after a period of disuse. Alternatively, you can long press the “”
key to put the reader in “standby”.
1.8’’ FSTN
Display
Optional Dual Track
MagneticSwipe
Physical keyboard
With dedicated on/off and
Bluetooth keys
Contactless area
Smart Card
insertion

5/9© 2019 Ingenico Inc.
BLUETOOTH PAIRING AND CONNECTION
Bluetooth is enabled as soon as the reader is turned on. The Moby/6500 is
discoverable all the time.
Pairing: Pairing of Moby/6500 with your mobile phone/tablet must bedone
from the mobile app that comes with it:
1. Open the mobile app
2. Tap on the Menu icon on the top left corner.
3. Tap on Settings
4. Tap on Bluetooth Readers
5. If Bluetooth on your device is OFF, turn it ON.
6. Tap on ‘Pair a New Reader’ to start the pairing process.
7. The user must select the Moby/6500 from the list of discovered
devices
8. Once paired, both the reader and the user’s mobile phone/tablet
will request the user to confirm the passkeys are identical
Connectivity: Once the Moby/6500 is paired with your mobile
phone/tablet, it will automatically connect to your mobile app during
subsequent use.
Icon is shown when the reader is not connected via Bluetooth.
Icon is shown when the reader is connected via Bluetooth.
Warning
The pairing of Moby/6500 with your mobile device must be
performed from the mobile application that comes with the
reader. You will not be able to pair the reader from your device’s
system Bluetooth Settings.

6/9© 2019 Ingenico Inc.
Card reading
Swiping a card
•Insert the card manually in the swiping slot at the top of the reader,
magstripe-facing up, as illustrated below.
Swipe the card with constant speed, not too slow not too fast, for
optimum reading accuracy.
Inserting a chip card
•Chip Cards should be inserted into the reader as illustrated, with
the chip facing up and into the card reader slot.
Tapping a contactless card/mobile device
•Contactless Antenna is located around the LCD screen. Customers
can tap close to the face of the screen to perform transaction.
Tapping works best when the distance between the card/phone
and the Moby/6500 is less than 1.5 inches.
Swipe
Smart Card
Contactless Tap

7/9© 2019 Ingenico Inc.
Maintenance
Good rules for proper cleaning of the reader are:
•Do not clean the electrical connections.
•Do not use in any case solvents, detergents, alcoholic or abrasive
products as those materials will damage the plastic or electrical
contacts.
•Avoid exposing the reader to direct sunlight.
•Do not insert anything but cards into the smart card reader slot.
Before cleaning, unplug all cables from the reader.
Troubleshooting
Moby/6500 does not turn on:
•Battery level is too low.
•Check the USB connection.
•Check that the wall plug PSU is fully inserted in the electrical
socket.
If Moby/6500 fails to establish Bluetooth Connection with your mobile
app:
•Check if Moby/6500 is paired to your mobile device using the
mobile app.
•Check if Bluetooth on your mobile device is ON.
•Unpair the reader from your mobile device’s system Bluetooth
Settings, and pair the reader again from the provided mobile app
(refer to the pairing user guide).
•Seek technical support.
Make sure the pairing of the Moby/6500 with your smart
phone/tablet is done from the mobile payment application and
not the device’s system settings.
Cards are not read
•Check that the magnetic card is swiped correctly (with magnetic
stripe inserted into the slot & facing towards the keypad).
•Swipe again the card with a constant movement.
•Check that the magnetic stripe is not damaged, grooved or
cracked.
•Make sure you have correctly inserted the smart card into the
smart card reader and that the card has not been removed before
the transaction is complete.

8/9© 2019 Ingenico Inc.
Operation & Storage
Operating conditions
Operating
temperature
+0°C to +50°C (charging),
-10° C + 45°C (standalone)
Connections USB-C link (5v 1A)
Storage conditions
Storage temperature from -10°C to +70°C
Max relative humidity 5 to 90%, non-condensing at 40°C operational
Environment (WEEE, Batteries and Packaging)
This product is labeled in accordance with European Directives 2002/96/EC
concerning Waste Electrical and Electronic Equipment (WEEE) and
2006/66/EC concerning Batteries and Accumulators. Those provisions
require producers and manufacturers to be liable for take-back, treatment,
and recycling upon end of life of equipment and batteries.
The associated symbol means that WEEE and waste batteries must
not be thrown away but collected separately and recycled.
INGENICO ensures that efficient collection and recycling schemes are set-
up for WEEE and batteries according to the local regulation of your
country. Please contact your reseller for more detailed information about
the compliance solution in place for disposing of your old product and
used batteries.
Packaging waste must also be collected separately to ensure proper
disposal and recycling.
Please note that proper recycling of electrical and electronic equipment
and waste batteries will ensure safety of human health and environment.

9/9© 2019 Ingenico Inc.
Operating frequency range of Bluetooth: 2402MHz-2480MHz
Operating frequency range of RF: 13.56MHz
FCC Statement
Any Changes or modifications not expressly approved by the party responsible for compliance could
void the user's authority to operate the equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
—Consult the dealer or an experienced radio/TV technician for help.
RF warning for Portable device:
The device has been evaluated to meet general RF exposure requirment. The device can be used in
portable exposure condition without restriction.
“This Document is Copyright © 2018 by INGENICO. INGENICO retains full copyright ownership,
rights and protection in all material contained in this document. The recipient can receive this
document on the condition that he will keep the document confidential and will not use its
contents in any form or by any means, except as agreed beforehand, without the prior written
permission of INGENICO. Moreover, nobody is authorized to place this document at the
disposal of any third party without the prior written permission of INGENICO. If such permission
is granted, it will be subject to the condition that the recipient ensures that any other recipient
of this document, or information contained therein, is held responsible to INGENICO for the
confidentiality of that information.
Care has been taken to ensure that the content of this document is as accurate as
possible. INGENICO however declines any responsibility for inaccurate, incomplete or outdated
information. The contents of this document may change from time to time without prior notice,
and do not create, specify, modify or replace any new or prior contractual obligations agreed
upon in writing between INGENICO and the user.
INGENICO is not responsible for any use of this device which would be inconsistent with the
present document.
All trademarks used in this document remain the property of their rightful owners.”