VERITAS NetBackup 5330 Manual

RAID or Expansion canister replacement: NetBackup 5330
Appliance
Document Number: 133
Version: 3.1 (6/14/16)
Purpose
This document describes the process for replacing the RAID canister in a NetBackup 5330 Primary
Storage Shelf or an Expansion canister in a NetBackup 5330 Expansion Storage Shelf.
The Primary Shelf contains two RAID canisters. The Expansion Shelf contains two Expansion canisters.
Affected Models
Veritas NetBackup 5330 Appliance Storage Shelf
The NetBackup 5330 Appliance Primary Storage Shelf and Expansion Storage Shelf each contain
60 SAS hard disk drives. The front panel of the Primary Storage Shelf and Expansion Storage Shelf
contain five drawers, which are numbered 1-5, starting with the top drawer. Each drawer contains 12
disk drives, numbered 1 - 12, starting at the front left corner. The front panels of both systems are
physically and functionally the same, as seen in the following diagram.
The following diagram shows the front panel LEDs. The table identifies the components.
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Veritas Appliance
Hardware Service Procedure

The following table describes the LED status definitions.
Number Definition Color
1
2
3
4
5
Power LED
Standby LED
Locate LED
Over-temperature LED
Over-temperature LED
Green
Green
White
Amber
Amber
Each drawer in a storage shelf contains slots for 12 disks. The disks are numbered as shown in the
following diagram.
The rear panel of both disk systems contains three types of canisters:
• RAID or Expansion canisters
• AC power canisters (220VAC)
• Fan canisters
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HSP 133 RAID or Expansion canister replacement

Primary Shelf Canisters Expansion Shelf Canisters
Fans
Fans
Power Power
Raid Controllers Expansion
Each storage system contains two fan canisters on the left and right sides of the rear panel.
Fibre channel (FC) cables connect the Primary Shelf to the appliance.
Four SAS cables connect the Expansion Shelf to the Primary Shelf. The Expansion Shelf is not directly
connected to the appliance.
Onsite Policies and Procedures
Electrical safety
The static discharged by human bodies can damage static-sensitive components on the boards.
When installing and maintaining the equipment, observe appropriate electrostatic safety precautions
to prevent personnel injuries or device damage.
When operating a device in an electrostatic sensitive area, you must take electrostatic-discharge
(ESD)-preventive measures. These include wearing ESD-preventive gloves, an ESD-preventive wrist
strap, and ESD-preventive clothes to avoid personnel injury or device damage.
To prevent damage to the device, pay attention to the following during operations:
• Do not touch devices with bare hands because ESD from the human body may damage the
electrostatically sensitive elements on a board.
• When dealing with the server or any of the internal components, wear an ESD-preventive wrist
strap, ESD-preventive gloves, and ESD-preventive suit.
Hardware part replacement procedure
Removing and replacing a NetBackup 5330 RAID canister or Expansion canister
Before you start to replace a RAID or Expansion canister in the NetBackup 5330 Primary Shelf or
Expansion Shelf, gather the following:
• Antistatic protection
• A replacement canister
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HSP 133 RAID or Expansion canister replacement

• A RAID canister air blocker. The air blocker shipped with the original Primary Storage Shelf.
Warning: If you perform this procedure with the power turned on, you must complete it within 15
minutes to prevent the possibility of overheating the equipment.
Do not remove both canisters from the storage shelf at the same time. One canister must be functioning
at all times.
Caution: To prevent electrostatic discharge damage, use proper antistatic protection when handling
components.
Canister locations
The RAID and Expansion canisters for both storage shelves are located in the center of the rear panel
of the shelf. These canisters are located between the two power canisters.
In the Primary storage shelf, each RAID canister has two levers that disengage the canister from the
chassis of the storage shelf. The lever attached to the left of the canister has an orange tab on its
end. The right-hand lever does not have an orange tab. The right lever folds under the left lever. Both
levers open to approximately 75 degrees. The levers of the replacement canister secure the new
canister in place.
Figure 1 NetBackup 5330 Primary Storage Shelf RAID canisters
In the Expansion storage shelf, each Expansion canister has two levers with orange tabs that disengage
the canister from the chassis of the storage shelf. The levers of the replacement canister secure the
new canister in place.
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HSP 133 RAID or Expansion canister replacement

Figure 2 NetBackup 5330 Expansion Storage Shelf Expansion canisters
To remove a RAID or an Expansion canister
Warning: If you perform this procedure with the power turned on, you must complete it within 15
minutes to prevent the possibility of overheating the equipment.
Do not remove both canisters from the storage shelf at the same time. One canister must be functioning
at all times.
1Locate and identify the storage shelf that has the faulty canister as follows
•On a NetBackup 5330 Primary Storage Shelf or an Expansion Storage Shelf, the serial number
is located on a label on the front, lower right corner of the shelf.
2Before you begin service on the affected canister, verify that the component is in the Service
Action Allowed mode.
Check that the LED is blue.
Each canister contains one of these LEDs. Be sure to work on the canister that has the blue LED.
Primary Storage Shelf RAID canister Service Action Allowed LEDs
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HSP 133 RAID or Expansion canister replacement

Expansion Storage Shelf Expansion Service Action Allowed canister LEDs
3If the Service Allowed LED is not blue, access the appliance shell menu.
You can use the Support > ServiceAllowed command to turn on the blue light. If you cannot turn
on the light, contact Veritas Technical Support.
4Label the cables from the canister that you plan to remove.
• On a RAID canister, label the FC cables that connect to the appliance. Label the SAS cables
(if present) that connect to the Expansion shelf.
• On an Expansion canister, label the SAS cables that connect to the Primary shelf.
5Remove the cables from the canister that you need to replace.
• From a RAID canister, remove the FC cables that connect to the appliance. Remove the SAS
cables (if present) that connect to the Expansion shelf. Remove any Ethernet or other FC
cables.
• From an Expansion canister, remove the SAS cables that connect to the Primary shelf.
6Do not remove the power cords.
7Remove the FC SFPs from the RAID canister. The Expansion canister does not have any SFPs.
• Flip up the metal handle on the SFP.
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HSP 133 RAID or Expansion canister replacement

• Use the handle to pull the SFP straight out from the port.
• Keep all SFPs in a safe location. You will re-install them in the new RAID canister.
8Locate the lever(s) on the canister you need to remove.
The Primary Storage Shelf has one lever with an orange tab and one lever without a tab, per
canister. The lever with the orange tab overlaps the top of the other lever.
NetBackup 5330 Primary Storage Shelf RAID Canister Levers (the lever with the orange tab is
shown)
The Expansion Storage Shelf has two levers with orange tabs per canister.
NetBackup 5330 Expansion Storage Shelf Expansion Canister Levers (two per canister)
Warning: If you perform this procedure with the power turned on, you must complete it within 15
minutes to prevent the possibility of overheating the equipment.
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HSP 133 RAID or Expansion canister replacement

Do not remove both canisters from the storage shelf at the same time. One canister must be
functioning at all times.
9Unlock and pull the levers forward to release the canister.
10 Pull the canister out of the chassis.
While removing the canister, you might notice an increase in fan speed. The fan speed returns
to normal after you have replaced the canister.
11 Refer to the next section to remove the battery from the RAID canister.
12 Refer to the last section to replace the Expansion canister.
13 Move quickly to install the new canister within 15 minutes.
To remove the battery from the RAID canister
1Locate the air blocker.
2Fold the air blocker inward at right angles so it is ready to insert into the open canister slot.
3Insert the air blocker into the open slot to make sure that correct airflow is maintained throughout
the storage shelf.
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HSP 133 RAID or Expansion canister replacement

4Locate the removed RAID canister.
Primary Storage Shelf RAID Canister Levers open
Warning: If you perform this procedure with the power turned on, you must complete it within 15
minutes to prevent the possibility of overheating the equipment.
Do not remove both canisters from the storage shelf at the same time. One canister must be
functioning at all times.
5Set the canister on a flat, static-free surface, with the levers up. The canister is now upside-down.
6Press down on both of blue latch buttons (circled).
7Slide the cover to the rear of the canister and lift it away from the canister.
8Move the small blue locking handle down to pull the battery out of the canister.
In the diagram:
• The blue locking handle is circled in red.
• The battery is indicated by a red box.
• The arrow at the left end of the battery shows the direction in which to insert the battery into
the replacement canister.
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HSP 133 RAID or Expansion canister replacement

9Remove the battery by sliding it towards the rear of the canister.
10 Locate the replacement canister.
11 Insert the battery into the battery compartment in the replacement canister.
12 Slide the battery towards the front of the replacement canister under the tabs along the sides of
the compartment.
13 Move the blue locking handle up to secure the battery circuit board to the replacement canister.
To make sure that the battery is seated correctly, you might need to slide it out and insert it again.
14 Reinstall the cover on the replacement canister by sliding the cover forward until the latch buttons
click.
15 Remove the air blocker in the empty slot in the Primary storage shelf.
To install a replacement RAID or Expansion canister
1Slide the new canister all the way into the rear panel of the chassis.
The following image shows the insertion of an Expansion canister. The mechanism for installing
a RAID canister is the same.
Installing a new Expansion canister
2Rotate the levers towards the center of the canister to lock it into place.
3Reinstall the FC SFPs into the RAID canister. This step does not apply to the Expansion canister.
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HSP 133 RAID or Expansion canister replacement

• Use the SFPs that you removed before you removed the original RAID canister.
• Insert an SFP into an FC port. You should not need to use the handle.
4On the RAID or Expansion canisters, reconnect all of the cables that were removed from the
original canister.
5Bring the replacement RAID canister online. If the canister does not come online, contact Veritas
Technical Support.
6Look at the Service Action Required LEDs and Service Action Allowed LEDs.
•If all of the Service Action Required LEDs are off, the procedure is completed.
•If any of the storage shelf Service Action Required LEDs are on, or if the RAID canister Service
Action Required LED is on – Check that the canister has been installed correctly and that all
of the cables are installed correctly. Reinstall the canister, if necessary.
7Look at the seven segment displays on the new canister.
• The display on the RAID canister should read “99.”
Note: It can take up to 10 minutes for the canister to become operational. If after 10 minutes,
the display is a number other than 99, you should escalate the issue.
• The display on the Expansion canister should read “00.”
Note: It can take up to two minutes for the Expansion canister to become operational. If after
two minutes, the display is a number other than 00, you should escalate the issue.
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HSP 133 RAID or Expansion canister replacement