Vermont Castings Insert Studio LHEC30 Operating instructions

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SERVICE INSTRUCTIONS
Gas Fireplace & Gas Log Fire
TM036
Revision: A
Published: January 08
LHEC30
RFSDV34

TM036 Vermont Gas Fireplace & Gas Log Fire Service Instructions REV: A
D.O.I: 17/01/2008
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Contents
Safety Warning....................................................................................................................3
Introduction..........................................................................................................................3
Model Identification..............................................................................................................3
Specifications.......................................................................................................................4
Fluing...................................................................................................................................5
Wiring Diagrams..................................................................................................................6
Components and Their Function..........................................................................................7
Gas Valve Features.............................................................................................................8
Operation.............................................................................................................................9
Lighting Instructions...........................................................................................................12
Remote Controller Operation.............................................................................................12
Recognition Signal .........................................................................................................12
On (Manual) Mode .........................................................................................................13
Auto Mode......................................................................................................................13
Off Mode ........................................................................................................................14
Other Functions..............................................................................................................14
Preventative Maintenance .................................................................................................15
Common Faults .................................................................................................................16
Fault Finding......................................................................................................................17
Checking Inlet Gas Pressure..........................................................................................17
Checking Burner Gas Pressure......................................................................................17
Adjusting the Pilot Flame................................................................................................18
Adjusting the Ignition Plug Gap......................................................................................18
Gas Valve Safety Shutdown Test...................................................................................18
Fault Indication...............................................................................................................18
Error Code 3...............................................................................................................19
Error Code 8...............................................................................................................19
Fault Diagnosis Sequence (General Fault Finding Chart)..............................................20
Fault Finding Chart 1......................................................................................................21
Fault Finding Chart 2......................................................................................................22
Fault Finding Chart 2.1 & 2.2 .........................................................................................23
Fault Finding Chart 3......................................................................................................24
Fault Finding Chart 4......................................................................................................26
Fault Finding Chart 5......................................................................................................27
Fault Finding Chart 5.1 & 5.2 .........................................................................................28
Fault Finding Chart 6......................................................................................................29
Fault Finding Chart 6.1 & 6.2 .........................................................................................32
Fault Finding Chart 6.3...................................................................................................33
Electrical Insulation Testing............................................................................................33
Fault Finding Chart 7......................................................................................................34
Fault Finding Chart 8......................................................................................................35
Component Replacement Procedures –LHEC30 .............................................................35
Component Replacement Procedures –RFSDV34...........................................................41
Exploded View 1 –LHEC30...............................................................................................47
Exploded View 2 –RFSDV34............................................................................................49
Gas Type Conversions ......................................................................................................51
Warranty............................................................................................................................52
Document Revision History................................................................................................53

TM036 Vermont Gas Fireplace & Gas Log Fire Service Instructions REV: A
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Safety Warning
The purpose of this service manual is to provide sufficient information to allow a person
with the skills as required by the Regulatory Authorities to carry out effective repairs to a
Vermont Gas Fireplace or Gas Log Fire in the minimum of time.
Safety precautions or areas where extra care should be observed when conducting tests
outlined in this service manual are indicated by print in bold italics and/or a warning
symbol. Take care to observe the recommended procedure.
Certain diagnostic procedures outlined in these Service Instructions require
“live” testing to be conducted. Personal Protective Clothing (PPE) shall be
worn and an RCD shall be installed between the power point and 3-pin cord
of the log fire to reduce the risk of electric shock.
If the supply cord is damaged, it must be replaced by the manufacturer or its
service agent or a similarly qualified person in order to avoid a hazard.
Introduction
The information provided in these instructions is based on the Gas Fireplace or Gas Log
Fire being installed in accordance with the Installation Instructions provided with each log
fire.
Should you require further technical advice on a Rheem Vermont Gas Fireplace or Gas
Log Fire, contact your nearest Rheem Service Department where genuine replacement
parts are also available.
Model Identification
The identification numbers are located on the log fire rating plate. LHEC30 rating plate is
located on slide out tray behind front lower access louvre. RFSDV32 rating plate is located
on inside face of right hand side panel.
Each log fire is supplied with a remote controller as standard.
LHEC30 Inbuilt Gas Fireplace
NG
Propane
Black surround, top & bottom louvres
LHEC30RFN
LHEC30RFP
3 piece stainless steel surround, black top
& black bottom louvres
LHEC30RFN-3PSS
LHEC30RFP-3PSS
4 piece stainless steel surround, black top
& black bottom louvres
LHEC30RFN-4PSS
LHEC30RFP-4PSS
RFSDV34 Freestanding Gas Log Fire*
NG
Propane
Black surround, top & bottom louvres
RSFDV34RFN
RSFDV34RFP
* Includes a draught diverter with integral „blocked flue safety switch‟ which must be
installed and wired by a licensed technician. Refer to „Wiring Diagrams‟ on page 6 for more
information.

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Specifications
Specification
LHEC30
RFSDV34
Power supply
240 VAC 50Hz
Electrical connection
10A 3 pin plug
Gas input –NG
32 MJ/hr
Gas input –P
32 MJ/hr
Output
6.3 kW
Heating Capacity (cool climate)
69m²
Colour
Charcoal grey
Heating type
Convection/Radiant
Circuit resistance (overall A - N)
27.1 ohms
Fan resistance
12 ohms
Gas valve gas connection
3/8”NPT
Gas valve resistance (A –N)
13 Mega-ohms (using multimeter –do not megger)
Transformer resistances
Primary 27 ohms / Secondary 13.3 ohms
Transformer voltages
Primary 240 VAC / Secondary 115 VAC
Thermopile 1 voltage (generated)
500mVDC
Thermopile 2 voltage (generated)
280mVDC
Pilot flame adjustment level
10 –13mm vertically high
Ignition plug gap
3mm
Heater external dimensions (mm)
H 555 W 760 D 430
H 810 W 660 D 495
Weight
44kg
77kg
Minimum flue length
3.7m
3m
Maximum flue length
10.7m
12m
Blocked flue switch cut out temp
132ºC
218ºC
Installation method
Inbuilt
Freestanding
Remote controller
Included as standard
Gas Pressures
LHEC30
RFSDV34
Min gas inlet pressure - NG
1.1 kPa
Min gas inlet pressure - Propane
2.75 kPa
Max gas inlet pressure - NG
3.5 kPa
Max gas inlet pressure - Propane
3.5 kPa
Burner gas pressure - NG
0.87 kPa
Burner gas pressure - Propane
2.5 kPa
Minimum Clearances (mm)
LHEC30
RFSDV34
Back
N/A
0
Sides
N/A
305
Floor
N/A
0
Top
N/A
915
Corner
N/A
0
Mantle height
610 above upper louvre
N/A
Mantle maximum depth
200
N/A

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Fluing
To comply with the requirements of AS5601 the LHEC30 gas fireplace and RFSDV34 gas
log fire must be flued.
The LHEC30 is certified for a minimum flue length of 3.7 m and a maximum flue length of
10.7m whilst the RFSDV34 is certified for a minimum flue length of 3m and a maximum
flue length of 12m.
The LHEC30 may be installed in and vented through any solid fuel fireplace that has a
minimum opening of 730x535x395mm and has been constructed and installed in
accordance with state or local building codes and is constructed of non-combustible
materials, however any flue damper or blockage must be removed from the chimney prior
to installation of the log fire.
AS5601 clause 5.13.5 states that a flue shall not be located in, or through, lift wells,
clothes chutes, rubbish chutes, air ducts or ventilating ducts.
AS5601 clause 5.13.5.5 states that the clearance between a flue and any electrical wiring
or fitting, telephone cable or communication wiring shall not be less than 75mm where the
flue or log fire includes a draught diverter.
AS5601 clause 5.13.5.7 states that the clearance between a certified twin wall (twin skin)
metal flue and a combustible surface shall be at least 10mm.
AS5601 clause 5.13.5.8 states that the clearance between a single wall metal flue and a
combustible surface shall be at least 25mm (For these log fires this pertains to the single
skin section of flue that extends through the roof space).
AS5601 clause 5.13.6.1 states that the termination point of a flue shall be located in
relation to neighbouring structures that wind from any direction will not be likely to create
downdraught in the flue or chimney.
AS5601 clause 5.13.6.2 states
that where a flue is to terminate
above:
(a) a roof, the end of the flue shall
be at least 500mm from the
nearest part of the roof;
(b) a trafficable roof designed for
personal or public use, the end of
the flue shall be at least 2m above
the roof level. This dimension is to
be increased where necessary so
that a minimum distance of
500mm is maintained above any
surrounding parapet; or
(c) a chimney, the end of the flue
shall be at least 200mm from the
nearest part of the chimney.

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Wiring Diagrams
Wiring Diagram –LHEC30 & RFSDV34
When installing the RFSDV34 the draught hood adapter (draught diverter)
supplied with the log fire MUST be installed. The draught diverter has an
inbuilt „blocked flue safety switch‟ which MUST be wired in series with
thermopile circuit 1 by the installing technician. The log fire must not be
operated unless the draught diverter is installed and the blocked flue switch
wired as per the installation instructions & wiring diagram shown below.
RFSDV34 wiring diagram as supplied and
before draught diverter installation.
RFSDV34 wiring diagram after draught
diverter installation & wiring (blocked flue
switch and flue switch wiring shown in red).

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Components and Their Function
Transformer
The transformer converts the incoming supply voltage from 240 VAC to 115VAC.
Fan
The fan moves air from outside the log fire through the back of the heater and out through
the front louvre via an air flow chamber. The air flow chamber is separated from the
combustion chamber and is heated by conduction. The heated air is then circulated by the
fan (convection heating). Fan speed may be controlled by the remote controller via the gas
valve which varies the voltage supply to the fan motor thus controlling the fan speed.
Secondary Flue
The secondary flue draws combustion gasses from the combustion chamber and vents
these gasses to atmosphere. Flue draw is created by an increase in temperature within the
flue due to the hot combustion gasses rising up the flue which simultaneously draws clean
air into the combustion chamber via the air intake louvres.
Blocked flue switch
A blocked flue switch is located in the flue section of each log fire. The blocked flue switch
is temperature sensitive and provides a safety shutdown function in the event of a blocked
flue by open circuiting the thermopile circuit and shutting down the gas valve. The blocked
flue switch comes pre-wired on the LHEC30 but is supplied separately for the RFSDV34
and must be installed and wired at time of installation (refer to wiring diagrams on page 6).
The blocked flue switch on the LHEC340 will automatically reset (close) when sufficiently
cool (<132ºC) however the blocked flue switch on the RFSDV34 is a manual reset type
and has a pin which is pushed to reset the switch. The reset switch can only be reset if the
switch temperature is less than 218ºC.
Pilot assembly
The pilot assembly is comprised of the pilot, ignition (spark) plug and two thermopiles.
Each component of the pilot assembly is detailed under its own separate heading.
Pilot
The pilot delivers gas from the gas valve which is then ignited by a spark from the ignition
plug. The burner is ignited by cross lighting from the pilot. The pilot is a „permanent pilot‟
type. This means that the pilot is manually lit and remains on regardless of the burner
operation. The pilot can only be extinguished under normal operating conditions when the
log fire is manually turned off (pilotstat knob manually rotated to the „off‟position).
Ignition Plug
The ignition plug ignites the pilot gas by supplying a spark (high voltage) which arcs from
the ignition plug to the hood of the pilot (earth potential). The high voltage is generated by
the piezo igniter.
Thermopile
A thermopile is a group of thermocouples encased in a metal housing. The thermocouple
generates a voltage when heat is applied and the sum of the generated voltage is utilised
to electromagnetically hold open the pilot and burner gas valves; thus providing a safety
shut off in case of pilot flame failure. Each log fire has two thermopiles.
Burner Manifold

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The burner manifold directs gas from the gas valve to the front and rear burner injectors.
The burner manifold has an aeration shutter which controls the air gas ratio for delivery to
the injectors. The aeration shutter is preset and the position remains the same for both gas
types.
Injectors
Both log fires have three injectors (pilot, burner front and burner rear). The pilot injector
delivers gas to the pilot whilst the burner injectors deliver gas from the burner manifold to
the burner for combustion. Injector size is dependent upon gas type (refer to „Gas Type
Conversion Procedure‟ on page 51 for more information).
Burner
The burner is where combustion occurs. The gas valve supplies gas to the burner manifold
which in turn supplies gas to the burner via a front and rear injector. The gas is then
injected into the burner and ignited by cross lighting from the pilot flame.
Gas valve
A Honeywell RV8310D gas valve is utilised for burner control and provides manual piezo
ignition, flame modulation, flame monitoring and LED indication. It also allows for remote
control of temperature, fan and flame appearance via a hand held remote control unit. The
gas valve is available in NG or Propane and is gas type convertible (refer to „Gas Type
Conversion Procedure‟ on page 51 for more information).
Gas Valve Features
1. Pilotstat knob: The pilotstat knob is used to light and turn the log fire on and off (refer
to „Lighting Instructions‟ on page 12 for more information).
2. Modulating motor: The modulating motor
drives the gas valve open or closed in
seven stages ranging from 0 –6, with 0
being fully closed and 6 being fully open.
3. Piezo Igniter: When pushed, the piezo
igniter creates a high voltage which is sent
to the ignition plug. The high voltage is
created when a spring loaded striker is
manually activated striking an internal
crystal. The high voltage jumps (arcs)
across the ignition plug gap trying to find a
path to earth and ignites the gas flowing
through the pilot injector.
4. Local/Remote switch: This switch is set on „Local‟ when lighting the log fire. After
lighting the log fire and turning the pilotstat knob to „on‟ it may be left on „Local‟ or
switched to „Remote‟. If left on „Local‟ the gas valve will operate on full flame (gas valve
fully open) and full fan speed with only the fan speed able to be adjusted by the remote
controller. If set on „Remote‟ the remote controller can be used to adjust the flame
height (gas valve modulation) and fan speed.
5. LED: The LED will flash to indicate gas valve and/or remote control operation and will
also indicate a thermopile or gas valve fault.

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6. Antenna: The antenna receives transmissions from the remote control. The antenna
should hang in free air away from grounded (earthed) metal.
7. Gas type plug: There are two gas type plugs available, one for NG and one for
Propane. This plug determines the gas type the gas valve operates on (refer to „Gas
Type Conversion Procedure‟on page 51 for more information).
8. Pilot adjustment screw: This screw is utilised to adjust the pilot flame height by
altering the gas pressure to the pilot. Remove the outer screw cap and turn the internal
screw clockwise to decrease the pilot flame and anti-clockwise to increase the pilot
flame. It should be noted that the pilot gas pressure is the only gas pressure that can be
adjusted at the log fire.
9. Inlet gas test point: The inlet gas pressure can be measured at this point using a
manometer. The test point screw is captive and cannot be removed. To connect a
manometer, unscrew the test point screw several turns in an anti-clockwise direction
and attach a ¼” ID manometer hose with the screw in place. Note: The inlet gas
pressure cannot be adjusted at the log fire.
10. Burner gas test point: The burner gas pressure can be measured at this point using
a manometer. This test point screw is also captive and should be connected to with a
manometer as per the inlet gas test point. (This test point is located behind the
modulating motor and cannot be seen in the diagram on page 8). Note: The burner gas
pressure is fixed and cannot be adjusted.
Operation
The LHEC30 and RFSDV34 utilise the same gas valve, pilot assembly, fan assembly,
igniter, transformer and remote control to provide radiant/convection heating. Although
aesthetically the log fires are quite different, operation is identical.
Sequence of Operation
Refer to „Sequence of Operation Component Diagram‟ on page 10 to view components
shown in brackets e.g. (1).
1. The incoming 240VAV power supply is converted by the transformer (1) to 115VAC.
2. The gas valve (2) LOCAL/REMOTE selector switch (3) is manually set on „LOCAL‟ and
the pilotstat knob (4) is manually turned to the „PILOT‟ position and depressed; allowing
gas entry via an internal pilot valve to the pilot (5).
3. Ignition is provided by a spark which is generated at the ignition (spark) plug (6) by
manually pressing the piezo igniter (7).
4. The gas passing through the pilot (5) is ignited by the ignition spark and the resulting
flame impinges on thermopile 1 (8) and thermopile 2 (9) which both generate a voltage
after a period of several seconds (hot start) to one minute (cold start).
5. If the blocked flue switch (10)is closed, the resulting voltage generated by thermopile 1
(8) and thermopile 2 (9) will create an electromagnetic field in the gas valves (2) internal
pilot valve solenoid which holds the internal pilot valve open after the pilotstat knob (4)
is released.

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6. After successful ignition the pilotstat knob (4) is then manually turned to the „ON‟
position allowing gas entry via the gas valves (2) internal main valve to the burner (11).
The burner (11) and fan (12) will now operate on full flame and full speed and both the
internal pilot valve solenoid and internal main valve solenoid are held open by the
voltage generated by thermopile 1 (8) and thermopile 2 (9), provided the blocked flue
switch (10)remains closed.
7. After successful ignition and operation in „LOCAL‟ mode, the LOCAL/REMOTE selector
switch (3) may be set on „REMOTE‟ allowing burner flame and fan speed to be adjusted
manually or automatically by the remote controller (13). The gas valve (2) has an
antenna (14) which receives the remote controller‟s (13) signals.
8. The gas valve (2) modulating motor (15) responds to the remote controller (13) signal
by opening or closing in seven stages of modulation (0 = off & 6 = full flame) regulating
the gas supply to the burner (11). Likewise the gas valve (2) will vary the voltage output
to the fan motor (12) controlling the fan speed in response to the remote controller (13)
signal. Refer to „Remote Controller Operation‟ on page 12 for information on operating
the remote controller.
9. The pilot and burner will turn off if any of the following circumstances occur:
The pilotstat knob (3) is manually rotated to the „OFF‟ position.
Thermopile 1 (8) generates less than 500mVDC.
Thermopile 2 (9) generates less than 280mVDC.
The blocked flue switch (10) open circuits. This will occur at a temperature of 132ºC
for the LHEC30 and 218ºC for the RFSDV34.
Sequence of operation Component Diagram
1
Transformer
2
Gas Valve
3
Local/Remote Selector
Switch
4
Pilotstat Knob
5
Pilot Light
6
Ignition Plug
7
Piezo Igniter
8
Thermopile 1
9
Thermopile 2
10
Blocked Flue Switch
11
Burner
12
Fan
13
Remote Controller
14
Antenna
15
Modulating Motor

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Operational Flow Chart
Plug In
Power On
Initial
check
normal?
Fault rectified Isolate Power
Thermopile fault
LED 3 Flash
Gas valve fault
LED 8 FlashNO
Pilotstat knob manually
turned to „Pilot‟ then
depressed & held in
Pilot gas valve open
Piezo igniter manually
pushed generating
spark at igniter
Did
Pilot
ignite?
NO
Pilotstat knob released
LED 1 flash
Did
pilot go
out?
YES
Local/Remote selector
switch manually set to
„Local‟ (if on „Remote)
3 seconds
later (hot start)
to 1 min later
(cold start)
Pilotstat knob manually
turned to „on‟
Burner gas valve
fully open
Fan on full
Is
LED indicating
1 flash?
Wait until LED
stops indicating
1 flash
YES
NO
YES
YES
NO
Pilotstat knob manually
turned to „off‟
Pilot gas valve
closed
Burner gas valve
closed
Fan off
Manual Off OperationOn Operation
E
A
Pilotstat knob manually
depressed & held in
Pilot gas valve
closed
Burner (gas valve) on
previous remote control setting
Fan on previous remote
control setting
Remote controller fan
speed selected from 0 - 6
Does
thermopile 1
generate > 500
mV?
Does
thermopile 2
generate > 280
mV?
YES
Is
blocked
flue switch
closed?
YES YES
Pilot gas valve
closed Burner gas valve closed (if open) Fan off (if on) Pilotstat knob manually turned to „off‟ A
E
NO NO NO
Thermopile 1 >
500mV
Thermopile 2 >
280mV
Remote controller operation
–Gas valve Selector switch
on „Remote‟
Remote controller operation
–Gas valve Selector switch
on „Local‟
Gas valve
local/remote selector
switch manually set to
„Remote‟?
C
BYES
NO
CB
Gas control valve
alters fan motor
voltage to new setting
D
Remote
Controller
Mode?
Remote controller flame
height selected from 0 - 6
Gas control valve
modulates burner gas
valve to new setting
Remote controller fan
speed selected from 0 - 6
Gas control valve
alters fan motor
voltage to new setting
D
Room
temp > set
temp?
Burner gas valve
closed
Fan off
Burner gas valve
open (level 1 –6)
Fan on (level 1 –6)
NO
Fan override
activated?
NO YES
Fan override can
be activated by
pressing the fan &
then up or down
arrow buttons
Gas control valve
alters fan motor
voltage to new setting
Room
temp > set
temp?
YES
Burner gas valve
closed
Burner gas valve
open (level 1 –6)
NO
YES
Auto
On
(Manual)
Blocked flue fault rectified
(if applicable)
No remote controller
operation preformed
Count
down timer
on?
Burner gas valve
closed
NO
YES
No remote controller
operation preformed
Remote
controller reset to
Auto or on?
Count down timer
reaches „0‟
Fan off
YES
NO
Remote controller
set to „off‟
Remote Controller
Off Operation
Burner gas valve
closed
Fan off
Remote
controller reset to
auto or on?
NO YES
(1) Note:
Initial check
is performed
whilst ever
log fire is
operating
(1)

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Lighting Instructions
1. Ensure the LOCAL/REMOTE selector switch on the gas valve is set on LOCAL.
2. Remove the log fire glass door.
3. Turn the pilotstat knob to the PILOT position, push the pilotstat knob down and hold it in
the depressed position. The pilot valve is now open and will allow gas to flow to the
pilot.
4. Push and release the piezo igniter until the pilot flame is established. When lit, continue
to hold the pilotstat knob in the depressed position until the gas valve LED flashes (this
will take from several seconds (hot start) to one minute (cold start). When the LED is
flashing the thermopile is generating sufficient voltage to hold the gas valve open and
the pilotstat knob can then be released. If the pilot goes out repeat steps 3 to 4 until lit.
5. Replace the glass door.
6. Turn the pilotstat knob to the ON position. The burner will now light on full flame and the
fan will operate on full speed.
7. For remote control operation turn the LOCAL/REMOTE selector switch to the REMOTE
position.
8. To turn the log fire OFF push in the pilotstat knob slightly and rotate to the OFF position.
It should be noted that the pilotstat knob cannot be turned from the OFF to PILOT position
whilst the gas valve LED is flashing. This is a safety device which may occur if the log fire
has been switched off after or during operation and is due to the thermopiles generating a
voltage from residual heat. When the thermopiles cool (approx 30 seconds) the pilotstat
knob may be operated as normal.
Remote Controller Operation
Both log fires are supplied with
and can be operated by a remote
controller which is powered by
three AAA batteries.
The remote controller will not
turn the pilot or gas valve ON or
OFF however it can control the
burner flame height and fan
speed manually or automatically.
Recognition Signal
Upon initial use of the remote controller a recognition signal operation is required to be
performed between the gas valve and the remote controller.
To perform this procedure switch the LOCAL/REMOTE selector switch on the gas valve to
the REMOTE position and press the fan or flame button on the remote controller within 30
seconds. The LED on the gas valve will flash once indicating the signal has been received.
The gas valve has now been programmed to the remote controller frequency and may be
operated manually (ON mode) or automatically (AUTO mode) by the remote controller.
Note: The LOCAL/REMOTE selector switch on the gas valve must be in the REMOTE
position for the remote controller to operate the log fire (except fan speed).
Remote controller
operational buttons

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On (Manual) Mode
Press and release the „Mode‟
button until „On‟ is displayed on
the controller.
After a two second delay the
burner and fan will turn on and
operate on the previously used
settings. The information shown
on the diagram opposite will be
displayed on the remote
controller display.
To adjust the main burner flame level press and release the flame button. The flame icon
will be displayed along with the current flame level setting. The flame level setting can then
be adjusted from 0 to 6 in increments of 1 by pressing and releasing the up or down arrow
buttons. If the flame level is set on „0‟ the burner will turn off however the pilot will remain
lit.
After a two second delay from the operation of any button the controller will accept the new
setting and revert to the previous display. The flame level will then change to the new
setting.
Likewise, to adjust the fan speed press and release the fan button. The fan icon will be
displayed along with the current fan speed setting. The fan speed setting can then be
adjusted from 0 to 6 in increments of 1 by pressing and releasing the up or down arrow
buttons. If the fan level is set on „0‟ the fan will turn off.
After a two second delay from the operation of any button the controller will accept the new
setting and revert to the previous display. The fan level will then change to the new setting.
Auto Mode
Press and release the „mode‟
button until „Auto‟ is displayed.
After a two second delay the
information shown on the
diagram opposite will be
displayed on the remote
controller display.
If the room temperature is higher
than the set point temperature the burner and fan will not turn on (or will turn off if already
on). The flame and fan levels will both indicate „0‟ (off) and will not operate however the
gas valve and pilot will remain on.
To adjust the set point temperature press and release an up or down arrow button. The set
point temperature will then be displayed.
The set point temperature can then be adjusted in increments of 0.5 degrees by pressing
and releasing the up or down arrow buttons.
After a two second delay from the operation of any button the controller will accept the new
setting and revert to the previous display.

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If the set point temperature is now higher than the room temperature the optimum flame
and fan levels will automatically be selected to reach or maintain the set point temperature.
These levels (of modulation) will depend upon the differential between the set point
temperature and the room temperature i.e. larger differential = higher flame and fan levels.
For example: If there is a differential of 2.5 degrees the controller may automatically
determined that a flame height of 6 and a fan speed of 6 is required. When the room
temperature has reached the set point temperature the controller may then automatically
determine that a flame height of 1 and fan speed of 1 is required to maintain this
temperature.
Fan Override: It should be noted that when in auto mode the fan speed will be the same
as, and will automatically rise and fall with the flame speed. If a lower or higher fan speed
is desired, the fan speed can be overridden by pressing and releasing the fan button and
then adjusting the fan speed manually using the up or down arrow buttons as previously
explained.
If the fan speed has been overridden in this manner „Auto‟ will be displayed next to the
flame icon and „Manual‟ will be displayed next to the fan icon.
To revert to the auto fan setting, cycle through to „Auto‟ by pressing and releasing the
mode button until „Auto‟ appears for the second time („Auto‟will first appear when the
mode button is pressed and released however you must cycle past this until „Auto‟
appears again).
Off Mode
Press and release the „mode‟ button until „OFF‟ is displayed. After a two second delay from
the operation of any button the burner and fan will turn off and room temperature and
„OFF‟will be displayed on the controller.
Other Functions
Temperature Unit of Measurement: The temperature unit of measurement can be
changed from ºC to ºF and vice versa. To do this press and hold down the up and down
arrow buttons simultaneously until the display value changes (approximately three
seconds). This function may be performed whist the remote controller is in any mode.
Countdown Timer: A countdown timer is available and can be activated when the remote
control is in the „ON‟ (Manual) or „AUTO‟ mode. The countdown timer can be set from 10
minutes to 2 hours and will turn the burner and fan off when it reaches zero.
To activate the countdown timer first ensure the remote is in „ON‟ or „AUTO‟ mode then
press and release the timer button.
The timer time can then be adjusted up or down in ten minute increments by pushing and
releasing the up or down arrow buttons. After a 2 second delay the time will be accepted.
The display will then revert to the relevant setting (ON or AUTO) and the timer time will be
displayed along with the usual information.
When the countdown timer reaches zero the burner and fan will turn off and the remote
control will revert from „ON‟ or „AUTO‟ mode to „OFF” mode.
The countdown timer can be cancelled at any time after activation by pressing and
releasing the countdown timer button until -:-- is shown on the display. After a two second
delay the display will revert to the previously used setting and the delay timer will be
cancelled.

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Preventative Maintenance
It is suggested for peak performance that the log fire be serviced annually.
Servicing is to be performed by qualified persons.
1. Remove log set and larva rocks.
2. Clean the glass panel(s) with a non-ammonia based household cleaner and warm
water (gas fireplace glass cleaner is recommended for use as a cleaning agent). Check
the glass and gasket for cracks or damage and replace the glass frame assembly
and/or gasket if necessary.
Only glass and gaskets approved by Raypak Australia may be used for
replacement. The use of substitute glass and/or gaskets will void all
warranties.
Under no circumstances is the log fire to be operated without the front glass
or with a broken glass panel or gasket. Replacement of the glass including
the gasket is to be performed by a licensed and qualified person.
3. Isolate power and check all electrical connections for signs of overheating due to poor
connection.
4. Check the 3 pin plug and lead for damage and replace if necessary.
5. Clean the fan by blowing out with compressed air, vacuuming or by brushing with a soft
bristled brush.
6. Check the burner and clean if necessary by blowing out with compressed air,
vacuuming or by brushing with a soft bristled brush. Replace the burner if any cracks
are evident in the burner ceramic tiles.
7. Check the ignition plug gap and reset to 3mm if required (refer to „Adjusting the Ignition
Plug Gap‟ on page 18).
8. Check the inlet gas pressure at the log fire and advise the customer if not within
specification (refer to „Checking Inlet Gas Pressure‟ on page 17).
9. Check the burner gas pressure (refer to „Checking Burner Gas Pressure‟ on page 17).
Note: The burner gas pressure is preset and cannot be adjusted. If the inlet gas
pressure is correct and the burner gas pressure is not within specification the gas valve
will require replacement.
10.Check the pilot flame and adjust if necessary (refer to „Adjusting the Pilot Flame‟ on
page 18).
11.Check the pilot and burner flames to ensure flame is not lifting off and/or spluttering.
Clean pilot injector and burner front and rear injectors if required. Flame lift off can also
be indicative of a cracked burner ceramic tile(s).
12.Check flue for blockage or build-up of foreign material and clean if necessary.
13.Check air passages for blockage or build up of foreign material and clean if necessary.
14.Reposition log set and larva rocks. Replace any logs if broken.
15.Replace remote controller batteries and check remote controller operation.
16.Perform a gas valve safety shut down test (refer to page 18).

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Common Faults
When a complaint is lodged about the performance of a gas fireplace or gas log fire there
are a number of causes that should be checked and eliminated. In an attempt to pinpoint
the most likely cause it is important to discuss with the customer their reasons for the
complaint, the duration of the problem, any change in circumstances or usage and recent
weather conditions. This information in conjunction with the following listed common
complaints will assist you in locating the most likely cause.
Condensate Forms on the Glass Panel
Condensate forming on the inside of the glass panel during start up is normal.
Condensation is caused by the air inside the combustion chamber heating to the dew point
of the moisture in the air causing it condensate and collect on the glass surface. The
condensate will evaporate from the glass as the temperature inside the combustion
chamber increases past the dew point temperature.
Creaking and/or Cracking Noises
It is normal for heating appliances fabricated from steel to give off some expansion and/or
contraction noises during the start-up or cool down cycle.
Log Fire Produces an Odour
It is not unusual for a Raypak Vermont gas fireplace or gas log fire to produce some odour
the first time it is operated. This is due to the burn-off off residual oils utilised during the
manufacturing process. These odours should disappear after approximately 10 hours of
operating time.
For this reason it is recommended that when the log fire is operated for the first time it is
operated for at least 10 hours on high with the fan in the OFF position. Ensure all windows
are open during this initial firing period to provide adequate ventilation.
Odours could also be caused by the following:
1. A partially blocked flue. Check the flue and clear or clean if necessary.
2. A build up of lint or dust. This may be especially obvious if the log fire has not been
operated for some time. Clean the log fire if necessary.
3. Foreign material being placed in the log fire. The log fire is suitable only for the
approved gas type as indicated on the rating label. No other combustible material
such as wood, paper or coal is to be used, nor is any other gas type to be used.
Note: This does not preclude the use of a different gas type provided a gas
conversion has been performed by a suitably qualified person in conjunction with
the gas type conversion procedure shown on page 51.
Fan does not operate
If the three pin plug is not plugged in or there is no power available at the power point the
log fire can still be lit and the burner will operate on high flame, however the fan will not
operate. If the fan is not operating, check to ensure that the 3 pin plug is plugged in, the
power point is switched on and that there is power available at the power point.

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Fan Speed or Flame Height Cannot be Adjusted by Remote Controller
If the fan speed and flame height cannot be adjusted by the remote controller check the
following:
1. Ensure the three pin plug is plugged in and power is available at the power point.
Without power the log fire can still be lit and the burner will operate on high flame,
however the fan will not operate and flame height cannot be adjusted utilising the
remote controller.
2. Ensure the gas valves receiving antenna is connected, is hanging in free air and is
not touching any metallic part of the log fire.
3. Ensure the remote controller‟s batteries are not low. Replace batteries if necessary.
4. Re-teach the gas valve the remote controller frequency. Refer to „Remote Controller
Operation‟ on page 12 for information on performing this procedure.
If the four items shown above have been checked and eliminated and the fan is operating
however the remote controller will still not control the fan speed or flame height, the gas
valve may require replacement. Refer to fault finding chart 7 on page 34 for a more
thorough fault finding analysis before replacing the gas valve.
Fault Finding
Test Equipment
A list of test equipment which will assist in conducting diagnostic procedures is provided
below. This equipment is available from Rheem Service Spare Parts Department.
Description
Part Number
Fine probe adapter kit
WH0020082
Probe to alligator clip kit
WH0020084
Checking Inlet Gas Pressure
The inlet gas pressure can be measured at the inlet gas
pressure test point on the gas valve using a
manometer. The test point screw is captive and cannot
be removed. To connect a manometer, unscrew the test
point screw several turns in an anti-clockwise direction
and attach a ¼” ID manometer hose with the test point
screw in place. Refer to the specifications table on page
4 for indicative inlet gas pressures. Note: The inlet gas
pressure cannot be adjusted at the log fire.
Checking Burner Gas Pressure
The burner gas pressure can be measured at the
burner gas pressure test point on the gas valve using a
manometer. The test point screw is captive and cannot
be removed. To connect a manometer, unscrew the test
point screw several turns in an anti-clockwise direction
and attach the manometer hose with the test point
screw in place. Refer to the specifications table on page
4 for indicative burner gas pressures. Note: The burner
gas pressure is fixed and cannot be adjusted.

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Adjusting the Pilot Flame
When lit, the pilot should produce a flame 10 –13mm
vertically high that impinges evenly across both
thermopiles.
The pilot flame can be adjusted by rotating the pilot
adjustment screw on the gas valve which will alter the
gas pressure to the pilot. Unscrew and remove the
outer cap and turn the internal screw clockwise to
decrease the pilot flame or anti-clockwise to increase
the pilot flame.
If the pilot flame cannot be adjusted, is uneven or
splutters, the gas supply and pressure should be
checked as should the pilot injector to ensure it is clean
and not blocked with foreign matter.
Adjusting the Ignition Plug Gap
The ignition plug gap should be set at 3mm. This gap is
measured between the ignition plug probe and the
closest point on the hood of the pilot. The ignition plug
gap can be adjusted by gently bending the ignition plug
probe the required direction with a pair of long nose
pliers. Be careful not to crack or break the ceramic body
of the ignition plug whilst adjusting.
Gas Valve Safety Shutdown Test
The gas valve safety shutdown test should be performed whenever the gas valve is
replaced, adjusted or gas type converted.
To perform the gas valve safety shut down test follow the procedure outlined below.
1. Light the log fire by following steps 1 –6 of the lighting instructions on page 12.
2. Rotate pilotstat knob to the pilot position. The main burner should extinguish
however the pilot should remain lit.
3. Extinguish pilot flame by isolating the gas supply to the log fire.
4. When the pilot flame extinguishes, immediately restore the gas supply to the log
fire. Gas flow to the pilot should cease within 30 seconds from pilot outage (gas
valve safety shut off activated).
5. Relight log fire and operate through one complete cycle to ensure all controls
operate correctly including remote controller operations.
Fault Indication
Both log fires utilise a simple form of fault indication which is provided by the gas valve
LED. As mentioned previously the gas valve will blink when lighting the pilot and once after
every command from the remote control, these are not fault indications.
It should be noted that failure codes may occur anytime after the pilot has been lit and in
the event of multiple failure codes the first failure code will be followed by a three second
delay then the second failure code will be displayed.

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Error Code 3
Error code 3 is a thermopile related fault and is indicated by three 0.5 second flashes
separated by a 30 second off period between each series of flashes. If this fault occurs
check the following:
1. Disconnect power and ensure all thermopile spade connectors are pushed on firmly
and are making contact. Check blocked flue switch to ensure it is not open circuit.
Restore power. If error code 3 is still displayed move on to step 2.
2. Disconnect power and switch the front two thermopile wires with the back two
thermopile wires ensuring that the white leads are connected to the spade terminal
with the „white dot‟ next to it (refer to wiring diagram on page 6). Restore power; if
error code 3 is still displayed replace both thermopiles.
Note: This procedure can be performed by following fault finding chart 2.1 on page
23.
Error Code 8
Error code 8 is a gas valve related fault and is indicated by eight 0.5 second flashes
separated by a 30 second off period between each series of flashes. If this fault occurs
check the following:
1. Ensure the gas valve receiving antenna is firmly connected, hanging in free air and
is not touching any metal (earth).
2. Confirm that the gas valve is not in REMOTE mode. If the gas valve is in remote
mode and is indicating error code 8 the gas valve is defective and will need to be
replaced. If the gas valve is in LOCAL mode and is indicating error code 8 go to
step 3.
3. Switch the gas valve local/remote switch to REMOTE and re-teach the valve the
remote control signal (refer to „Recognition Signal‟ on page 12). The error code
should clear itself after approximately 1 ½ minutes and then return to normal
operation; if error code 8 is still displayed replace the gas valve.
Note: This procedure can be performed by following fault finding chart 2.1 on page
23.

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Fault Diagnosis Sequence (General Fault Finding Chart)
YES
NO
NO
Noisy Log fire
Fault
NO
NO
NO
YES
YES
YES
YES
General Fault Finding Chart
1
2
3
6
7
8
NO
4
YES
Pilotstat
knob cannot be
operated
Pilot
will not
ignite
Pilot
will not
stay lit
Burner
will not
ignite
Fan
does not
operate
Remote
controller does
not operate
log fire
Burner
ignites but goes
out
NO
5