ViewSonic VS18864 User manual

LS500W/LS500WH/LS550W/LS550WH
Projector
User Guide
Model No. VS18864/VS19011
P/N: LS500W/LS500WH/LS550W/LS550WH
IMPORTANT: Please read this User Guide to obtain important information on installing and using your product in
a safe manner, as well as registering your product for future service. Warranty information contained in this User
Guide will describe your limited coverage from ViewSonic®Corporation, which is also found on our web site at
http://www.viewsonic.com in English, or in specific languages using the Regional selection box in the upper right
corner of our website. “Antes de operar su equipo lea cu idadosamente las instrucciones en este manual”

2
Thank you for choosing ViewSonic®
As a world-leading provider of visual solutions, ViewSonic® is dedicated to exceeding
the world’s expectations for technological evolution, innovation, and simplicity.
At ViewSonic®, we believe that our products have the potential to make a positive
impact in the world, and we are confident that the ViewSonic® product you have
chosen will serve you well.
Once again, thank you for choosing ViewSonic®!

3
Safety Precauons
Please read the following Safety Precauons before you start using the projector.
• Keep this user guide in a safe place for later reference.
• Read all warnings and follow all instrucons.
• Allow at least 20“ (50 cm) clearance around the projector to ensure proper
venlaon.
• Place the projector in a well-venlated area. Do not place anything on the
projector that prevents heat dissipaon.
• Do not place the projector on an uneven or unstable surface. The projector may
fall over, causing personal injury or projector malfuncon.
• Do not use if the projector is lted at an angle of more than 10° degrees le or
right, nor at an angle of more than 15° degrees forwards or backwards.
• Do not look straight at the projector lens during operaon. The intense light
beam may damage your eyes.
• Do not block the projecon lens with any objects when the projector is under
operaon as this could cause objects to become heated and deformed or even
cause a re.
• Do not aempt to disassemble the projector. There are dangerous high voltages
inside which may cause death if you should come into contact with live parts.
• When moving the projector, be careful not to drop or bump the projector on
anything.
• Do not place any heavy objects on the projector or connecon cables.
• Do not stand the projector on end vercally. Doing so may cause the projector to
fall over, causing personal injury or projector malfuncon.
• Avoid exposing the projector to direct sunlight or other sources of sustained
heat. Do not install near any heat sources such as radiators, heat registers,
stoves, or other devices (including ampliers) that may increase the temperature
of the projector to dangerous levels.
• Do not place liquids near or on the projector. Liquids spilled into the projector
may cause it to fail. If the projector does become wet, disconnect it from the
power supply and call your local service center to have the projector serviced.
• When the projector is under operaon, you may sense some heated air and odor
from its venlaon grill. It is a normal operaon and not a defect.

4
• Do not aempt to circumvent the safety provisions of the polarized or
grounding-type plug. A polarized plug has two blades with one wider than the
other. A grounding-type plug has two blades and a third grounding prong. The
wide and third blade are provided for your safety. If the plug does not t into
your outlet, obtain an adapter and do not aempt to force the plug into the
outlet.
• When connecng to a power outlet, DO NOT remove the grounding prong.
Please ensure grounding prongs are NEVER REMOVED.
• Protect the power cord from being treaded upon or pinched, parcularly at the
plug, and at the point where it emerges from the projector.
• In some countries, the voltage is NOT stable. This projector is designed to
operate safely within a voltage between 100 to 240 volts AC, but could fail if
power cuts or surges of ±10 volts occur. In areas where voltage may uctuate
or cut out, it is recommended that you connect your projector through a power
stabilizer, surge protector, or uninterruptable power supply (UPS).
• If smoke, an abnormal noise, or a strange odor is present, immediately switch
the projector o and call your dealer or ViewSonic®. It is dangerous to connue
using the projector.
• Use only aachments/accessories specied by the manufacturer.
• Disconnect the power cord from the AC outlet if the projector is not being used
for a long period of me.
• Refer all servicing to qualied service personnel.
CAUTION: Possibly hazardous opcal radiaon is emied from this product. As
with any bright light source, do not stare into the beam, RG2 IEC 62471-
5:2015

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Safety Precauons - Ceiling Mounng
Please read the following Safety Precauons before you start using the projector.
If you intend to mount the projector on the ceiling, we strongly recommend that
you use a proper ng projector ceiling mount kit and that you ensure it is securely
and safely installed.
If you use an inappropriate projector ceiling mount kit, there is a safety risk that the
projector may fall from the ceiling due to an improper aachment through the use
of the wrong gauge or length screws.
You can purchase a projector ceiling mount kit from the place you purchased your
projector. We recommend that you also purchase a separate security cable and
aach it securely to both the an-the lock slot on the projector and the base of
the ceiling mount bracket. This will perform the secondary role of restraining the
projector should its aachment to the mounng bracket become loose.

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Contents
Safety Precautions....................................................... 3
Safety Precautions - Ceiling Mounting ......................... 5
Introduction ................................................................ 9
Product Overview ...........................................................................................10
Projector..........................................................................................................10
Remote Control................................................................................................12
Initial Setup............................................................... 15
Choosing a Location ........................................................................................15
Projection Dimensions ....................................................................................16
Mounting the Projector ..................................................................................19
Preventing Unauthorized Use .........................................................................20
Using the Security Slot .....................................................................................20
Using the Password Function ...........................................................................21
Locking the Control Keys ..................................................................................24
Making Connections.................................................. 25
Connecting to Power ............................................................................................25
Connecting to Computer Sources.........................................................................26
VGA Connection .................................................................................................... 26
VGA Out Connection ............................................................................................. 26
Connecting to Video/Computer Sources..............................................................26
HDMI Connection.................................................................................................. 26
Connecting to Audio.............................................................................................26
Operation.................................................................. 28
Turning the Projector On/Off ...............................................................................28
Starting Up the Projector ...................................................................................... 28
Shutting Down the Projector................................................................................. 29
Selecting an Input Source .....................................................................................30
Adjusting the Projected Image .............................................................................31
Fine-Tuning the Image Size and Clarity ................................................................. 31
Correcting Keystone.............................................................................................. 32
Adjusting 4 corners ............................................................................................... 33
Hiding the Image ..................................................................................................33
Controlling the Projector through a LAN Environment ........................................34
Configuring the LAN Control Settings.................................................................... 34

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Menu Functions ........................................................ 36
General On-Screen Display (OSD) Menu Operation .........................................36
On-Screen Display (OSD) Menu Tree....................................................................37
DISPLAY Menu ......................................................................................................44
IMAGE Menu ........................................................................................................47
POWER MANAGEMENT Menu .............................................................................50
BASIC Menu ..........................................................................................................53
ADVANCED Menu .................................................................................................56
SYSTEM Menu.......................................................................................................59
INFORMATION Menu ...........................................................................................61
Appendix................................................................... 62
Specifications........................................................................................................62
Projector Dimensions............................................................................................ 63
Timing Chart .........................................................................................................63
Analog RGB............................................................................................................ 63
HDMI (PC).............................................................................................................. 65
HDMI (Video)......................................................................................................... 66
Component video.................................................................................................. 67
Troubleshooting ...................................................................................................68
Common Problems................................................................................................ 68
LED Indicators........................................................................................................ 69
Maintenance.........................................................................................................70
General Precautions.............................................................................................. 70
Cleaning the Lens .................................................................................................. 70
Cleaning the Case .................................................................................................. 70
Storing the Projector............................................................................................. 70
Disclaimer.............................................................................................................. 70
Light Source Information......................................................................................71
Light Source Hour.................................................................................................. 71
Extending Light Source Life ................................................................................... 71

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Regulatory and Service Information .......................... 72
Compliance Information.......................................................................................72
FCC Compliance Statement................................................................................... 72
Industry Canada Statement................................................................................... 72
CE Conformity for European Countries ................................................................. 72
Declaration of RoHS2 Compliance......................................................................... 73
Indian Restriction of Hazardous Substances ......................................................... 74
Product Disposal at End of Product Life................................................................ 74
Copyright Information ..........................................................................................75
Customer Service .................................................................................................. 76
Limited Warranty .................................................................................................. 77
Mexico Limited Warranty...................................................................................... 80

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Package Contents
LS550W / LS550WH LS500W / LS500WH
(LS500W/LS550W only)
NOTE: The power cord and video cables included in your package may vary depending
on your country. Please contact your local reseller for more informaon.
Introduction

10
Product Overview
Projector
Controls and Functions
LS550W / LS550WH LS500W / LS500WH
MENU
EXIT
SOURCE
ENTER
BLANK
COLOR
MODE
Power Indicator Light
Temperature Indicator Light
Light Source Indicator Light
Focus Ring
Zoom Ring
Projection Lens
Vent (heated
air exhaust)
Remote IR sensor
Power Indicator Light
Temperature Indicator Light
Light Source Indicator Light
Remote IR sensor
Focus Ring
Vent (heated air exhaust)
Projection Lens
Key Description
[ ] Power Toggles the projector between standby mode and Power On.
[ / / / ]
Keystone Keys
Manually corrects distorted images resulting from an angled
projection.
[ / ] Volume Keys Decreases/Decreases the volume level.
[ / / / ]
Left/Right/Up/Down
Selects the desired menu items and makes adjustments
when the On-Screen Display (OSD) Menu is activated.
Menu • Turns on or off the On-Screen Display (OSD) Menu.
• Goes back to previous OSD menu, exits and saves menu
settings.
Exit
Source • Displays the input source selection bar.
• Displays the HELP menu by a long press for 3 seconds.
Blank Hides the screen picture.
Enter Enacts the selected On-Screen Display (OSD) Menu item
when the OSD Menu is activated.
[ ] Corner Adjustment Displays the Corner Adj. menu.
Color Mode Displays the color mode selection bar.

1111
Connection Ports
AUDIO IN
AUDIO OUT
RS-232
HDMI USB A
5V/2A OUT
(SERVICE)
AUDIO IN
AUDIO OUT
MONITOR OUT
COMPUTER IN
RS-232
HDMI USB A
5V/2A OUT
(SERVICE)
LS500WH
LS500W
LS550WH
LS550W
2 31 4 97
2 31 4 5 6 9 7
2 31 4 97
23 1 4 5 6 8
8
97
AC Power Cord Inlet
Ceiling Mount Holes Security Bar
Adjuster Foot
Interactive module mounting
Port Description
[1] AUDIO IN Audio signal input socket.
[2] AUDIO OUT Audio signal output socket.
[3] HDMI HDMI port.
[4] USB 5V/2A OUT (SERVICE) USB Type A port for power supply.
[5] COMPUTER IN RGB (PC)/Component video (YPbPr/YCbCr) signal input
socket.
[6] MONITOR OUT RGB signal output socket.
[7] RS-232 RS-232 control port.
[8] RJ-45 LAN port.
[9] Kensington anti-theft lock slot

12
Remote Control
Controls and Functions
Button Description
On/ Off Toggles between standby
mode and Power On.
COMP Selects the source from
the COMPUTER IN port for
display.
NOTE: Only available for
LS500W/LS550W.
VIDEO Not available.
HDMI Selects the source from
the HDMI port(s) for
display. Press this button
again to switch between
the two (2) ports if
available.
Button Description
Auto Sync Automatically determines
the best picture timings
for the displayed image.
Source • Displays the source
selection bar.
• Displays the HELP
menu by a long press
for 3 seconds.
[ / ]
Keystone Keys
Manually corrects
distorted images resulting
from an angled projection.
Enter Enacts the selected OSD
Menu item.
Left/ Right
Up/ Down
Selects the desired
menu items and makes
adjustments.
Menu Turns on/off the On-
Screen Display (OSD)
Menu or goes back to
previous OSD Menu.
(INFORMATION)
• Displays the
INFORMATION menu.
• Displays the HELP
menu by a long press
for 3 seconds.
Exit Exits and saves menu
settings.
Aspect Displays the aspect ratio
selection bar.
Freeze Freezes the projected
image.
Pattern Displays embedded test
pattern.
Blank Hides the screen picture.
NOTE: The corner adjustment (P33) and horizontal keystone (P32) functions are
available on LS550W/LS550WH only.

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Button Description
PgUp (Page
Up)/
PgDn (Page
Down)
Operates your display
software program
(on a connected PC) which
responds to
page up/down commands
(like Microsoft
PowerPoint).
NOTE: Only available
when a PC input
signal is selected.
Eco Mode Selects the Eco mode.
(Volume
Up)
Increases the volume level.
(Volume
Down)
Decreases the volume
level.
(Mute) Toggles audio between on
and off.
Magnifies the projected
picture size.
Reduces the projected
picture size.
Color Mode Displays the color mode
selection bar.
Remote Control Effective Range
To ensure proper function of the remote control
follow the steps below:
1. The remote control must be held at an angle
within 30° perpendicular to the projector’s IR
remote control sensor(s).
2. The distance between the remote control and
the sensor(s) should not exceed 8 m (26 ft.)
NOTE: Refer to the illustration for the location of
the infrared (IR) remote control sensor(s).
Approx. 30°

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Replacing the Remote Control Batteries
1. Remove the battery cover from the rear of the remote control by pressing the
finger grip and sliding it down.
2. Remove any existing batteries (if necessary) and install two AAA batteries.
NOTE: Observe the battery’s polarities as indicated.
3. Replace the battery cover by aligning it with the base and pushing it back into
position.
NOTE:
• Avoid leaving the remote control and batteries in excessive heat or a humid
environment.
• Replace only with the same or equivalent type recommended by the battery
manufacturer.
• Dispose of the used batteries according to the manufacturer’s instructions and
local environment regulations for your region.
• If the batteries are drained or if you will not be using the remote control for an
extended period of time, remove the batteries to avoid damage to the remote
control.

15
Initial Setup
This section provides detailed instructions for setting up your projector.
Choosing a Location
Personal preference and room layout will decide the installation location. Consider
the following:
• Size and Position of your screen.
• Location of a suitable power outlet.
• Location and Distance between the projector and other equipment.
The projector is designed to be installed in one of the following locations:
1. Front Table
The projector is placed near the floor in
front of the screen.
2. Rear Table
The projector is placed near the floor
behind the screen.
NOTE: A special rear projection screen
is required.
3. Rear Ceiling
The projector is suspended upside-down
from the ceiling behind the screen.
NOTE: A special rear projection screen
is required.
4. Front Ceiling
The projector is suspeneded upside-
down from the ceiling in front of the
screen.

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Projection Dimensions
NOTE: See “Specifications” on page 62 for the native display resolution of this
projector.
• 16:10 Image on a 16:10 Screen
• 16:10 Image on a 4:3 Screen
(a)
(c)
(b)
(e)
(f)
(d)
NOTE: (e) = Screen
(f) = Center of Lens
• 16:10 Image on a 16:10 Screen
LS500W/LS500WH
(a) Screen
Size
(b) Projection Distance (c) Image
Height
(d) Vertical Offset
minimum maximum minimum maximum
inch mm inch mm inch mm inch mm inch mm inch mm
30 762 39.37 1000 43.31 1100 15.90 404 0.00 0 0.00 0
60 1524 78.74 2000 86.61 2200 31.80 808 0.00 0 0.00 0
70 1778 91.86 2333 101.05 2567 37.10 942 0.00 0 0.00 0
80 2032 104.99 2667 115.49 2933 42.40 1077 0.00 0 0.00 0
90 2286 118.11 3000 129.92 3300 47.70 1212 0.00 0 0.00 0
100 2540 131.23 3333 144.36 3667 53.00 1346 0.00 0 0.00 0
110 2794 144.36 3667 158.79 4033 58.30 1481 0.00 0 0.00 0
120 3048 157.48 4000 173.23 4400 63.60 1615 0.00 0 0.00 0
130 3302 170.60 4333 187.66 4767 68.90 1750 0.00 0 0.00 0
140 3556 183.73 4667 202.10 5133 74.20 1885 0.00 0 0.00 0
150 3810 196.85 5000 216.54 5500 79.50 2019 0.00 0 0.00 0
200 5080 262.47 6667 288.71 7333 106.00 2692 0.00 0 0.00 0
250 6350 328.08 8333 360.89 9167 132.50 3365 0.00 0 0.00 0
300 7620 393.70 10000 433.07 11000 159.00 4039 0.00 0 0.00 0

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LS550W/LS550WH
(a) Screen
Size
(b) Projection Distance (c) Image
Height
(d) Vertical Offset
minimum maximum minimum maximum
inch mm inch mm inch mm inch mm inch mm inch mm
60 1524 24.84 631 24.84 631 31.80 808 3.18 81 3.18 81
70 1778 28.98 736 28.98 736 37.10 942 3.71 94 3.71 94
80 2032 33.13 841 33.13 841 42.40 1077 4.24 108 4.24 108
90 2286 37.27 947 37.27 947 47.70 1212 4.77 121 4.77 121
100 2540 41.41 1052 41.41 1052 53.00 1346 5.30 135 5.30 135
110 2794 45.55 1157 45.55 1157 58.30 1481 5.83 148 5.83 148
120 3048 49.69 1262 49.69 1262 63.60 1615 6.36 162 6.36 162
130 3302 53.83 1367 53.83 1367 68.90 1750 6.89 175 6.89 175
140 3556 57.97 1472 57.97 1472 74.20 1885 7.42 188 7.42 188
150 3810 62.11 1578 62.11 1578 79.50 2019 7.95 202 7.95 202
200 5080 82.81 2103 82.81 2103 106.00 2692 10.60 269 10.60 269
250 6350 103.52 2629 103.52 2629 132.50 3365 13.25 337 13.25 337
300 7620 124.22 3155 124.22 3155 159.00 4039 15.90 404 15.90 404
• 16:10 Image on a 4:3 Screen
LS500W/LS500WH
(a) Screen
Size
(b) Projection Distance (c) Image
Height
(d) Vertical Offset
minimum maximum minimum maximum
inch mm inch mm inch mm inch mm inch mm inch mm
30 762 37.14 943 40.86 1038 15.00 381 0.00 0 0.00 0
60 1524 74.28 1887 81.71 2075 30.00 762 0.00 0 0.00 0
70 1778 86.66 2201 95.33 2421 35.00 889 0.00 0 0.00 0
80 2032 99.04 2516 108.95 2767 40.00 1016 0.00 0 0.00 0
90 2286 111.42 2830 122.57 3113 45.00 1143 0.00 0 0.00 0
100 2540 123.81 3145 136.19 3459 50.00 1270 0.00 0 0.00 0
110 2794 136.19 3459 149.80 3805 55.00 1397 0.00 0 0.00 0
120 3048 148.57 3774 163.42 4151 60.00 1524 0.00 0 0.00 0
130 3302 160.95 4088 177.04 4497 65.00 1651 0.00 0 0.00 0
140 3556 173.33 4403 190.66 4843 70.00 1778 0.00 0 0.00 0
150 3810 185.71 4717 204.28 5189 75.00 1905 0.00 0 0.00 0
200 5080 247.61 6289 272.37 6918 100.00 2540 0.00 0 0.00 0
250 6350 309.51 7862 340.47 8648 125.00 3175 0.00 0 0.00 0
300 7620 371.42 9434 408.56 10377 150.00 3810 0.00 0 0.00 0

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LS550W/LS550WH
(a) Screen
Size
(b) Projection Distance (c) Image
Height
(d) Vertical Offset
minimum maximum minimum maximum
inch mm inch mm inch mm inch mm inch mm inch mm
60 1524 23.44 595 23.44 595 30.00 762 3.00 76 3.00 76
70 1778 27.34 695 27.34 695 35.00 889 3.50 89 3.50 89
80 2032 31.25 794 31.25 794 40.00 1016 4.00 102 4.00 102
90 2286 35.16 893 35.16 893 45.00 1143 4.50 114 4.50 114
100 2540 39.06 992 39.06 992 50.00 1270 5.00 127 5.00 127
110 2794 42.97 1091 42.97 1091 55.00 1397 5.50 140 5.50 140
120 3048 46.88 1191 46.88 1191 60.00 1524 6.00 152 6.00 152
130 3302 50.78 1290 50.78 1290 65.00 1651 6.50 165 6.50 165
140 3556 54.69 1389 54.69 1389 70.00 1778 7.00 178 7.00 178
150 3810 58.59 1488 58.59 1488 75.00 1905 7.50 191 7.50 191
200 5080 78.13 1984 78.13 1984 100.00 2540 10.00 254 10.00 254
250 6350 97.66 2480 97.66 2480 125.00 3175 12.50 318 12.50 318
300 7620 117.19 2977 117.19 2977 150.00 3810 15.00 381 15.00 381
NOTE: It is recommended that if you intend to permanently install the projector,
please physically test the projection size and distance using the actual
projector in situ before you permanently install it.

19
Mounting the Projector
NOTE: If you buy a third-party mount, please use the correct screw size. Screw size
can vary depending on the thickness of the mounting plate.
1. To ensure the most secure installation, please use a ViewSonic® wall or ceiling
mount.
2. Ensure the screws used to attach a mount to the projector meet the following
specifications:
• Screw type: M4 x 8
• Maximum Screw length: 8 mm
LS550W / LS550WH
LS500W / LS500WH
61
199
61
199
NOTE:
• Avoid installing the projector near a heat source.
• Keep at least a 10 cm gap between the ceiling and the bottom of the
projector.

20
Preventing Unauthorized Use
The projector has several built-in security features to prevent theft, access, or
accidental setting changes.
Using the Security Slot
To help prevent the projector from being stolen, use a security slot locking device
to secure the projector to a fixed object.
Below is an example of setting up a security slot locking device:
NOTE: The security slot can also be used as a safety anchor if the projector is
mounted to the ceiling.