Viking Components 56K User manual

VIKING 56K
USB MODEM
(WINDOWS 95(OSR2) & 98)
USER’S GUIDE
Manual No. 1005282
Release 03/99, Rev A
SPEED • POWER • PERFORMANCE®

VIKING COMPONENTS 56K USB MODEM USER’S GUIDE
Table of Contents
1 Introduction
56K External Features & Specifications 1
2 Before You Install
System Requirements 2
Phone Requirements 3
Communications Software Requirements 3
3 Installation
Verifying Your System is USB Ready 4
Hardware Installation 5-6
Software Installation 7
Windows 95 (OSR2) 7-8
Windows 98 9-11
Using Data & Fax Communication Software 12
Changing the Modem Initialization String 12
4 Technical Notes
Status Light Definitions 13
IRQ Settings and DOS Applications 14-15
5 Troubleshooting
Universal Serial Bus (USB) Basics 16
General Troubleshooting 17-19
6 Basic AT Commands
Guidelines 20
AT Commands 20-29
7 Modem Driver & Firmware Upgrades 30
8 Contacting Technical Support 31
9 Communication Regulations 32-34
10 Warranty & Disclaimer Information 35

VIKING COMPONENTS 56K USB MODEM USER’S GUIDE
1 Introduction
Congratulations on purchasing your Viking Components 56K USB (Universal
Serial Bus) fax/modem for your computer. To turn your computer into a commu-
nications center, all you need is your Viking fax/modem and a standard analog
phone line.
Viking 56K USB Modem Features & Specifications
Features:
• USB Connection Standard
• Hot-Swappable and Plug & Play
• Supports Both V.90 and K56Flex
• 5 Year Warranty
• Technical Support: 24 Hrs a Day, 7 Days a Week
Specifications:
• Intergrated USB Cable
• 2Mb Flash supports V.90 & K56 Flex for maximum compatibility
• Up to 56 kbps reception
• Up to 33.6 kbps transmission
• 9 LEDs (8 status and 1 power)
• All necessary cables and software included
Data Modem:
• V.90, K56Flex,V.34 (33.6kbps),V.32bis,V.32,V.22bis,V.22, V.23 and V.21;
Bell 212A and 103
• V.42 LAPM, MNP2-4 and MNP10 Error Correction
•
V.42bis and MNP5 data compression
Fax Modem:
• V.17,V.29,V.27ter and V.21 channel 2
• Supports Caller ID and Distinctive Ring
Chapter 1
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE
2 Before You Install
It is recommended to read any additional information in your system’s “Owner’s
Guide”regarding external modems before continuing.
System Requirements
Computer:
• Any computer with a free USB port.
Compatible Operating System:
• Windows 95 (OSR2),Windows 98
Computer Memory:
• 4MB of free RAM
Hard Disk Space:
• 2MB or more
Phone Line:
• Standard residential (analog) RJ-11
Chapter 2
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE
Phone Line Requirements
The phone line required by the Viking Components USB fax/modem is an analog
RJ-11. This is a standard residential phone line.
Warning: Do not use a PBX or digital phone line. These phone lines may
damage the Viking Components USB fax/modem or phone equipment.
PBX or digital lines are used by many businesses for their phone systems. To
determine if the line you wish to use is analog, look on the jack of the phone. If it
says “analog,”“computer,”“data” or “modem,” it is an analog line. If you are in an
office and the phone is not labeled, check with the phone system administrator.
If you are in a hotel, call the hotel operator for more information.
Communications Software requirements
Please refer to the communication software “User Guide” for additional system
requirements for installing the communication software.
Chapter 2
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE
3 Installation
This chapter contains instructions on installing your Viking 56K USB fax/modem.
Verifying Your System is USB Ready
Before installing the software for your new Viking USB fax/modem, you will need
to verify your system is USB ready.
1. With your system on, insert the supplied “Viking USB Modem Installation Disk”
into your computer’s floppy drive.
2.From your desktop,open“My Computer”and then open your 3.5”flop-
py drive. Locate the icon labeled “USBready” and double click on it to
launch.
3. On the “Intel USB System Check”
window,click on the“Yes”button to
continue.
4. Click on the“Exit” button, if you have received the message that you computer
has full support for USB. Then proceed to page 5 for hardware installation instruc-
tions. If you have received a message that your computer does not have full sup-
port for USB, click on the“Details” button for instructions. Also refer to chapter 5,
“Troubleshooting” in this guide for assistance.
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE
Hardware Installation
Warning: The phone jack you use must be for an analog phone line. If
you are in an office building, it may use digital phone lines. If you are not
sure of the type of phone lines your office building has, contact your phone
system administrator.
1. Rest the modem on its side. Locate the two phone cord jacks toward the cen-
ter of the bottom panel. These jacks are interchangeable when connecting the
modem to a wall jack and a phone. Plug one end of a phone cord into one of the
jacks and the other end to the phone jack located on the wall. If you wish to use
your modem and phone through the same wall phone jack, plug the cord from
your phone into the remaining jack on the modem.
Note: You can not use the phone and the modem at the same time if they share
the same phone line.
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE
Hardware Installation (Continued)
2. Return the modem right side up and feed the phone cables through the back
of its base.
3. Power on your computer.
4. Locate an available USB port on your computer and connect it with the USB
cable on the back of the modem. This port is usually located on the back of your
system. If you are not familiar with the location of the USB ports on your com-
puter, please refer to your systems “Owner’s Guide”for detailed instructions.
Note: The Viking Components USB modem must be connected to a USB port on
your computer or to a powered USB hub.
Your hardware setup in now complete. To complete the setup of your modem,
please proceed to the section“Software Installation”in this guide.
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE
Software Installation
Once the Viking USB fax/modem is installed, you will need to install the software
necessary to communicate with the fax/modem. This section will cover the steps
necessary to configure your computer’s operating system. Please proceed to the
following pages for your computer’s operating system:
• Windows 95 (OSR2) page 7
• Windows 98 page 9
Windows 95 (OSR2) Software
1. You will be prompted with the “New Hardware Found” message. Click on the
“OK”button.
2. The “Update Device Wizard” win-
dow will appear. The device found
should read: “Unknown Device.”
With the “Viking USB Modem
Installation Disk” still in the floppy
drive, click on the“Next”button.
Note: If the diskette can not be
located, the drivers can be down-
loaded from our Web site at:
www.vikingcomponents.com
3.Your system will retrieve the nec-
essary drives off the driver diskette.
Note that the “Device Found” has
changed from“Unknown Device”to
the “Viking USB Modem Board.”
Then click on the“Finish”button.
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VIKING COMPONENTS 56K USB MODEM USER’S GUIDE
Windows 95 (OSR2) Software (Continued)
4.You will be asked to insert the“Viking USB Modem Installation Disk.” In the“Copy
Files From” field, type: A: and then click on the“OK” button. The remaining drivers
will be loaded automatically.
Your installation is now complete.
Chapter 3
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