Viking ACA-1 Instructions for use

Power: 120V AC/13.8 V AC UL listed adapter provided
Shipping Weight: 1.0 Kg (2 lbs 3 oz.)
Environmental: 0°C to 32°C (32°F to 90°F) with 5% to 95%
non-condensing humidity
Hook Switch Flash: 512 ms ±50 milliseconds
Busy Detect Cadence: 200 ms - 300 ms or 450 ms - 550 ms
Speed Dial Timing: 140 ms on/off ( ±20 millisecond)
Answer Message Default Time-out: 6 seconds
Busy Message Default Time-out: 2.5 seconds
Message Length: 1 minute
Sampling Rate: 64K (equivalent)
Battery Back-up: (1) Lithium 3V battery included
Connections: (1) RJ-11 jack, (1) 3.5mm (1/8”) tape jack, (1)
modular handset jack
• Professionally greets and processes calls
• Compatible with Centrex, PBX, Hybrid Key and
many electronic key systems with OPX or
single line station capabilities
• Stores up to nine 12 digit speed dial numbers
• Processes approximately four calls per minute
• Record announcements with a standard
handset or a tape player
• Separate announcements for greeting/menu,
selection confirmation and busy extension
• Non-volatile E voice memory
• Blocks 8+ and 9+ dialing
• Touch Tone interruptible announcement
• Default speed dial position for non Touch Tone
phones
The ACA-1 Automated Attendant provides
a professional solution for increasing call
handling capacity without adding costly
staff. The ACA-1 answers promptly and
courteously on the first ring and allows
callers to self-direct themselves, with a
Touch Tone phone, to their desired
extension or department. Callers without
Touch Tone phones default to a live
attendant.
Give Your Company a Large
Corporate Image
VIKING©
Technical Practice
Telecommunication Peripheral Products ACA-1
Single Port Automated
Call Attendant
August 25, 1997
100
Features A
pp
lications
Sales...(715) 386 - 8861 Made in the U.S.A.
S
p
ecifications
• Replace costly, excess staff
• Operator back-up during high-traffic hours
• Use as the first level of a multi-level announcer
with additional ACA-1’s or ACA-2B’s
2
The ACA-1 is a single-port Automated Attendant with a user recordable digital voice
announcer. One minute of non-volatile digital memory is available to provide a
greeting and a menu of up to 8 departments or extensions.
http://www.VikingElectronics.com
[email protected]

Installation
• To protect the micro-processor and provide maximum efficiency, the installation of a surge protector is recommended.
• The ACA-1 uses non volatile message storage. In the event of a power loss, the messages will be retained
indefinitely. For applications requiring full operation during power failures, use a commercially available un-
interruptible power source (UPS).
A. Behind a PABX or Electronic Key System
B. Behind Centrex Telephone Lines
Connect the ACA-1 to a standard CENTREX line as shown below.
Note: Use ground start lines for fastest call processing.
Rear View of the ACA-1
9 -14 VAC
10 VA
STATION
120V AC
Centrex Telephone Line
C.O. Lines
Analog PABX/KSU or OPX station
Extensions
Rear view of the ACA-1
9 -14 VAC
10 VA
120V AC
STATION
Connect the ACA-1 to an analog PABX/KSU or OPX station.
Pro
g
rammin
g
1 2 3 4 A B C D
REC
START
VIKING ELECTRONICS, INC., HUDSON, WI 54016
TAPE-IN REC/MON
AUTOMATED ATTENDANT
MODEL ACA-1
VIKING©
ON OFF
Memory
Indicator
Bar
Protocol Switch Power/Record
Switch Start Button
(Press and hold to
record or monitor)
Tape Input Use a standard carbon
handset to record and
monitor announcements.

4. Unprogrammed Memory Positions
Unneeded speed dial memory positions should be programmed to duplicate Memory Position 9.
5. Extension Numbers that Begin with a “0”
Callers that attempt to dial an extension number that begins with a “0” will be transferred to the extension
number programed into Memory Position 9.
6. Maximum Busy Extension Attempts
After three attempts to a busy extension, the caller will be transferred to the extension number programmed in
memory position 8.
C. “Busy Extension” Protocols
The Protocol Selector (see Diagram 3) has 4 positions for various operational modes.
Hook switch flash required to re-access a caller on hold after attempting to transfer to a busy extension.
Hang up required to re-access a caller on hold after attempting to transfer to a busy extension.
Hook switch flash and a touch tone code (Memory Position 7) required to re-access a caller on hold after
attempting to transfer to a busy extension.
Double hook switch flash required to re-access a caller on hold after attempting to reach a busy extension.
(Centrex, AT&T System 75, etc.)
D. Recording
All recordings must be made consecutively in “Greeting” - “Transfer” - “Busy” order. To record these messages,
use a carbon handset or a tape player. Follow steps 1-4.
A. Programming Speed Dial Numbers
1. Connect the ACA-1 to an analog PABX/KSU station or Centrex line.
2. Set the Power/Record switch to the ON position.
3. From a Touch Tone phone, call the ACA-1.
4. When the unit answers, enter a ✱.
5. When the recording stops, enter 63.
6. Enter the extension or telephone number you wish to program (1 - 12 digits), followed by a ✱, followed by the
selected speed dial memory position (1-9).
Actual
Number Access Code Department/ Location
_____________ ✱1 _____________
_____________ ✱2 _____________
_____________ ✱3 _____________
_____________ ✱4 _____________
_____________ ✱5 _____________
Actual
Number Access Code Department/ Location
_____________ ✱6 _____________
_____________ ✱7* _____________
_____________ ✱8* _____________
_____________ ✱9* _____________
*see “Using Default Memory Positions”
Speed dial programming should be done from a phone (or test set) that can generate Touch Tones for as long as
the button is depressed on the keypad. The rate of dialing from the programming phone must not be faster than 200
milliseconds for the “On” time of the Touch Tone, and 200 milliseconds for the “Off” time between Touch Tone
digits. Speed dial programming must be entered slowly and deliberately. To program the speed dial memory
positions, follow steps 1-5 below.
B. Using Default Memory Positions
Memory position 7 can be used to store the appropriate Touch Tone code needed to re-access a call transferred
to a busy extension. The Protocol Selector (see Diagram 3) must be set to position Cfor this feature (see C.
Busy Extension Protocols). This memory position may also be used as a standard speed dial position if this
feature is not required.
Caution: On power up, the Power/Record switch must NOT be in the REC position
Memory positions 7, 8 and 9 are user programmable default positions that can be used for various features.
1. Memory Position 7
2. Memory Position 8
Memory position 8 is reserved for the extension a caller will default to if a Touch Tone code is not entered during
the “busy” announcement or within 2.5 seconds after. This memory position may be used as a standard speed
dial position by dialing an 8.
3. Memory Position 9
Memory position 9 is reserved for the extension a caller will default to if a Touch Tone code is not entered during
the “answer” announcement or within 6 seconds after. This is also the extension used when a 9 or 0is entered.
Note: An internal shunt may be removed to force the ACA-1 to hang-up if no selection is made. (Contact Viking
Product Support...[phone])
A =
B =
C =
D =

Printed in the U.S.A. ZF300750 Rev B
Due to the dynamic nature of the product design, the information contained in this document is subject to change without notice. Viking
Electronics, its affiliates and/or subsidiaries assume no responsibility for errors and/or omissions contained in this information. Revisions of this
document or new editions of it may be issued to incorporate such changes.
Product Support Line...[phone] Fax Back Line...[phone]
Fax Back Doc # 005
Recording Tips & Hints
• Write a script for each announcement. Before recording, read the script while timing yourself. Remember, total
record time cannot exceed 60 seconds.
• For fastest call processing, keep your “greeting” announcement short. The unit will not answer additional calls
until a call has been transferred!
“Greeting” Example: “Viking Electronics. Please press 1 for sales, 2 for product support or 3 for customer
service. If you do not have a Touch Tone phone, stay on the line for an operator.”
“Transfer” Announcement Example: “Please hold while your call is transferred.”
“Busy” Announcement Example: “That extension is busy. Please make another selection or dial 0 to talk
to the operator.”
1. Set the Power/Record switch to the REC position.
2. Press and hold the START button and begin speaking. When finished release the button.
Note: The LED bar indicator displays the amount of memory used. Each bar segment represents
approximately 16 seconds of record time.
3. Repeat step 2for the remaining messages.
4. To review all the announcements, set the Power/Record switch to the OFF position and press and hold the
START button.
Bi-Lin
g
ual and Multi-Director
y
Software
The optional Bilingual Software (ASI-2LN) allows all messages to be recorded in two languages. The user may then
select the desired language from a common greeting announcement.
The optional Multiple Directory Software (ASI-MDR)provides multi-leveled directory announcements to help callers
reach the correct extension.
For more information on these options, call Viking’s Fax Back System at [phone] and retrieve document 017.
Note: All announcements must be recorded for the ACA-1 to operate properly. If no announcement is desired, a 3
second moment of silence must be recorded.
The ACA-1 will process up to 4 calls a minute. When an inbound call is detected, the ACA-1 will answer the call with a
user recorded announcement, such as:
“Hello, you have reached ABC companies automated attendant. Using your Touch Tone phone, please dial 1
for sales, 2 for product support, 3 for customer service, or 0 for information. If you know the extension number
of the party you wish to reach, you may enter it at any time.”
The ACA-1 allows you to reach up to eight departments by entering a single digit speed-dial memory location number.
Callers familiar with the system can easily interrupt the menu announcement by entering the department code during the
“greeting” announcement. If callers know the extension number they wish to reach, they may also enter it at any time. If
the caller enters a “0” or fails to enter a number, the call will be sent to a user-programmable default number.
After entering a department code or direct extension number, the ACA-1 confirms the caller’s selection with a “transfer”
announcement, such as:
“Thank you, I’ll transfer your call now”
If the incoming call is transferred to a busy extension, a “busy” announcement will give the caller instructions, such as:
“That line is busy. Please select another extension or enter 9 for assistance” .
Note: Caller entered extensions or phone numbers longer than 8 digits will be truncated.
O
p
eration