Viking E-10 User manual

Provide Convenient Handsfree Communication
Features
The E-10A, E-10-WHA and E-20B are telephone line
powered speaker phones that provide straightforward
two-way handsfree communication. All units function
identically, but are available in different housings to
better suit the application. When the “Call” button is
pressed, the speaker phone will come off-hook and
will remain off-hook until one of the following happens:
a CPC signal is detected, the programmed timeout
has elapsed, a busy signal is detected, or the call goes
silent, making the unit automatically disconnect.
The speaker phone can be connected directly to a
C.O. line or analog PABX/KSU station when
programmed as a ringdown circuit, or used with a
Viking Dialer. If a line or station is not available,
Viking’s DLE-200B ring down circuit can be used.
One to four speaker phones can share an existing
phone line in a house or small business when used
with a Viking C-200,C-250, C-500, or C-2000B
Controller.
For outdoor installations models E-10A-EWP,
E-10-WHA-EWP and E-20B-EWP come eqipped with
Enhanced Weather Protection (EWP). EWP products
are designed to meet IP66 standards and may feature
foam rubber gaskets and boots, sealed connections,
gel-filled butt connectors, as well as potted circuit
boards with internally sealed, field-adjustable trim pots
and DIP switches for easy on-site programming. For
more information, see DOD 859.
• Alternate action call button to place or cancel a call
• Intelligent call progress detection for automatic hang-
up on CPC, silence, busy signal, or time out
• Telephone line powered
• Weather resistant features: mylar speaker, gaskets,
internally sealed push button switch, UV stable
exterior, enamel coated PCB
• E-10A-EWP, E-10-WHA-EWP and E-20B-EWP are
designed to meet IP66 Ingress Protection Rating
• Adjustable microphone and speaker volume
• Programmable maximum call length
• Selectable auto-answer feature allows remote
monitoring
• Two way handsfree communication
• Programmable VOX (mic/speaker) switching speed
E-10A, E-10WHA Features:
- Vandal resistant, black or white powder painted,
aluminum face plate with heavy duty 316 stainless
steel call button and mounting gasket
- Flush mountable using included plastic rough-in box
part number - 259576
- Surface mount with optional VE-5x5 (DOD 424)
- T-10 Torx Security Screws
E-20B/E-20B-EWP Features:
- Light gray colored, impact resistant, U.V. stable,
plastic chassis
- Surface mountable only
Power: Telephone line powered (18 VDC/20mA minimum)
Dimensions: E-10A: Overall: 5” x 5” x 2.25” (127mm x 127mm
x 57.2mm), Rough-in box: 4” x 4” x 2.25” (102mm x 102mm x
57mm) E-20B: 5.5” x 4.5” x 1.7” (140mm x 115mm x 43mm)
Shipping Weights: E-10A: 2 lbs (0.91 kg), E-20B: 1.5 lbs (.75 kg)
Operating Temperature:-30° F to 150° F (-34° C to 65° C)
Humidity - Standard Models: 5% to 95% non-condensing
Humidity - EWP Models: up to 100% condensing
Speaker Volume: Approximately 70db maximum @ 1m
Ring Voltage: 25V AC RMS minimum
CPC Disconnect Time: 300ms minimum
REN: 0.8A
Connections: (2) gel-filled butt connectors
Applications
Specifications
www.VikingElectronics.com
Information: 715-386-8861
Use as a Handsfree Speaker Phone for:
• Courtesy communication
• Delivery entrances
• Parking lots and ramps
• ATM machines
• Convention centers
• Stadiums
• Building lobbies
• Pedestrian gates
• Residences
• Businesses
DESIGNED, MANUFACTURED AND SUPPORTED IN THE USA E-10A/EWP Series
E-20B/EWP
Speaker Phones
February 9, 2021
PRODUCT
MANUAL
SECURITY & COMMUNICATION
VIKING
E-10-WHA
E-10-WHA-EWP
Flush Mount, White or Black
Powder Painted Aluminum
E-10A
E-10A-EWP
E-20B / E-20B-EWP
Surface Mount,
Light Grey UV Stable
Plastic Chassis

E-10A shown with
Viking Model
VE-GNP
Gooseneck
Pedestal
Red
(Ring)
Green (Tip)
* Gel-Filled Butt
Connectors
LED3
LED1 LED2 LED4 LED5 LED6 LED7 C
CCCC
C C
J11-
123
J10-
123
J9-
123
J8-
123
J7-
123
1 2 3
on
on
4 5
VIKING©MODEL C-2000B
VIKING
ELECTRONICS
HUDSON, WI 54016
ADVANCED DOOR/GATE AND
ENTRY PHONE CONTROLLER
1 2 3 4 5 6 7 89 10 11 12 13 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32
PWR 13.8 VAC
EARTH GND ENTRY PHONE 1 DOOR STRIKE 1 ENTRY PHONE 2 DOOR STRIKE 2 ENTRY PHONE 3 DOOR STRIKE 3 ENTRY PHONE 4 DOOR STRIKE 4 DOORBELL SWITCH / AUX. INPUT AUX. CONTACT OUTPUT PHONE LINE INPUT LINE OUT TO PHONES
ANALOG STATION INPUT
VIKING©
DLE-200B
RES
RINGDOWN
BUSY
12
VIKING ©
Programmable
Tone Dialer
MODEL: K-1900-5
Quick Programming Guide
1. Call the phone connected to the dialer.
2. Answer phone. Enter
∗ & security code.
(Factoryset to 845464) Write your
securitycode below:
3. Enter your spped dial number & #00.
Note: For additional programming see
K-1900-5 Technical Practice.
Viking Electronics, Inc.
Hudson, WI 54016
LINE IN PHONE
Viking C-2000B 1-4 Entry Phone
Controller (not included)
** Optional Viking
K-1900-5 Dialer or
K-1900-30 Multi-
Number Dialer
(not included)
*** C.O. Line or Analog
PABX/KSU Station
(programmed for ringdown)
Viking DLE-200B
Two Way Ringdown
Circuit (not included)
To dedicated phone, unused trunk/line input of a phone system, or Viking C-1000B Doorbox Controller
SINGLE ENTRY PHONE
CONTROLLER
VIKING©MODEL C-200
PWR 13.8 VAC
AUX RELAY
CONTACTS
123456789
10
EARTH GND
PHONE LINE INPUT
LINE OUT TO PHONES TO ENTRY PHONE
VIKING
ELECTRONICS
HUDSON, WI 54016
EARTH
GND
C.O. LINE
INPUT
OUT TO
PHONES
ENTRY
PHONE
N.O. COM N.C.
AUX CONTACTS
ON
1 2 3
Viking C-200 or C-250 Single Entry
Phone Controller (not included)
-or-
To C.O. Line or
PABX/KSU station
**** Wires from
E-10A/E-10A-EWP
E-20B/E-20B-EWP
Installation
Front View of Optional
VE-5x5 (not included)
2.25”
Condensation
Drain Hole
*1/8" thick foam
gasket (included)
5.14”
5.22” 3.25”
Call
4.0"
Rear View of VE-5x5 (not included)
Push to Call Button
(4) 6-32 X 3/4” stainless steel, flat
head, T-10 Torx, security screws (included)
Condensation Drain Hole
5.0”
Typical
(4) 0.38” diameter (for gooseneck mounting)
(4) 0.2 x 0.43 slots for double gang box
(2) 0.2 x 0.43 slots for single gang box
(1) .74" dia
3.0” 3.3”
3.0”
2.1”
Wall Stud
Front View of Plastic
Rough-In Box (included)
Wire knock out
(2) Standard flat head dry wall
(sheet rock) screws (not included)
IMPORTANT: Electronic devices are susceptible to lightning and power station electrical surges from both the AC
outlet and the telephone line. It is recommended that a surge protector be installed to protect against such surges.
2
The E-10 Series is designed to be flush mounted to the included 4” x 4” x 2” deep plastic rough in box or surface
mounted using an optional Viking model VE-5x5. Note: The E-10 Series will NOT mount to a standard double
gang box. The plastic rough in box (part # 259576) may be purchased separately. Go to
www.vikingelectronics.com and click on “Spare Parts”.
A. Mounting the E-10A, E-10-WHA, E-10A-EWP or E-10-WHA-EWP
The optional VE-5x5 Surface Mount Box is de-
signed to be surface mounted to a single gang
box, double gang box or VE-GNP gooseneck
pedestal (shown right). For more information
on the VE-5x5 and VE-GNP, see DOD 424.
* Note: Peel off paper
liner and adhere gasket to
the back of the faceplate,
centering it over the four
corner mounting holes.
The E-20B and E-20B-EWP are designed to be surface mounted to a single gang box (not included), a standard
4” x 4” electrical junction box (not included), or directly to a wall or flat sided post. Caution: For rough surfaces
(ie: brick, stucco, etc.) additional caulking may be required.
B. Mounting the E-20B and E-20B-EWP
UP
3.40"
1.55"
3.40" 2.35" 3.30"
Back Panel of the
E-20B and E-20B-EWP
Side view of the
E-20B and E-20B-EWP
Mount back panel to a wall, a single
gang box or a 4”x4” junction box with
the arrow pointing up. Note: For
outdoor applications apply a bead of
caulk between back panel and wall.
Attach the cover to the
base with the two included
screws as shown.
C. Wiring
* Note: The gel-filled (water-tight) butt connectors are designed for insulation displacement on 19-26 gauge wire with a maximum
insulation of 0.082 inches. Cut off stripped wire ends before terminating.
** Note: Talk battery must be a minimum of 28V DC when using the speaker phone with a Viking K-1900-5 Dialer (DOD# 317) or
K-1900-30 Multi-Number Dialer (DOD 300).
*** Note: When installing a line powered phone on a low voltage and/or low loop current phone system extension, a Viking TBB-1B
Talk Battery Booster may be required, see DOD 632.
**** Note: When wires are routed
from above, a “drip loop” is recom-
mended to keep water away from the
circuit board.
Caution: For rough sur-
faces (ie: brick, stucco,
etc.) additional caulking
may be required.

A. Adjusting the Speaker Volume
Programming
Step 1. Move DIP switch 1 to the ON position (sets unit to answer incoming calls - see section C).
Step 2. Move DIP switch 3 to ON (incoming calls automatically enter the programming mode - see section C).
Step 3. From a Touch Tone phone call the line attached to the E-10/E-20.
Step 4. When the E-10/E-20 answers, 2 beeps will be heard and you will automatically enter the programming mode.
Step 5. When finished programming, enter “0000” to exit programming and move DIP switch 3 back to OFF (see section C).
B. Adjusting the Microphone Volume
The SPKR VOL pot can be adjusted to increase or de-
crease the speaker volume to the level desired as shown.
ON S1
1 2 3
ON
OFF
1 2 3
DIP Switches
(shown in default positions)
Speaker Volume
(shown in default position)
Microphone Volume
(shown in default position)
Rear View of the Speaker Phone models:
E-10 / E-20
Less (-)
More (+)
Less (-)
More (+)
* Earth
Ground
(optional)
(Spade
connector
included)
In certain noisy locations (background traffic, machinery or wind),
the microphone volume may need to be decreased. A symptom of
this is one-way talk path, in which the distant party cannot be heard
over the speaker. A MIC VOL pot is provided for increasing or de-
creasing the microphone volume. Note: If the microphone volume
is set too high or too low, one-way talk path may occur.
* Note: To increase surge protection, loosen the PCB mounting screw labeled (as
shown) and fasten a wire with spade terminal (included) from the mounting screw to Earth Ground (grounding rod, water pipe, etc.)
C. DIP Switch Programming
Switch Position Description
1 ON Auto answer ON*
1 OFF Auto answer OFF
2 ON Dial tone detection ON*
2 OFF Dial tone detection OFF
3 ON Programming mode
3 OFF Normal operation mode*
DIP switch 1 is for turning the Auto Answer feature ON and OFF.
The E-10/E-20 is factory set to auto answer when an inbound call
is detected.
1. Auto Answer Feature (DIP Switch 1)
With DIP switch 2 in the ON position, if the E-10/E-20 detects more
than 5 seconds of continued dial tone, the unit will automatically dis-
connect. If the E-10/E-20 is installed on a continuously noisy line, it
may detect the noise as dial tone and automatically disconnect. If
this happens, turn the dial tone detection (DIP switch 2) OFF.
2. Dial Tone Detection (DIP Switch 2)
With DIP switch 3 in the OFF position, the E-10/E-20 is in the “Normal Operation Mode” (factory setting). By placing DIP switch
3 in the ON position, the E-10/E-20’s programming mode is enabled. The programming mode is used for adjusting the Call Length
Time Out, Silence Time for automatic disconnect and the Talk/Listen delay (VOX switching speed). These features are set from
the factory and normally do not need adjustment. If adjustment is necessary, see Programming sections D - I.
3. Programming Mode (DIP Switch 3)
D. Accessing the Programming Mode
The E-10/E-20 can be programmed from any Touch Tone phone using a telephone line, Viking model C-200 or
C-2000A Entry Phone Controller, analog PABX/KSU station or a Viking model DLE-200B Line Simulator.
Description Select
Feature
Wait for
Beep(s)
Enter Time
Value
Wait for 2
Beeps
Call length time out (1-9 minutes), 10 = disabled (factory set to 11111 = 5 minutes) ...................................... 0 beep 111... beep beep
Silence time out for disconnect (10-90 seconds), 10 = disabled (factory set to 1111 = 40 secs) ................... 00 beep 111... beep beep
Talk/listen delay (VOX switching speed) 0.1 - 0.9 seconds (factory set to 111 = 0.3 secs) ............................ 000 beep 111... beep beep
Forced hang-up command (used to exit programming and hang up) ............................................................ 0000 3 beeps 111... beep beep
E. Quick Programming Features
F. Programming Beeps
If a valid “Feature” is entered, a single beep will be heard. If an
invalid “Feature” (five or more zeros) is entered, 3 beeps will be
heard and the E-10/E-20 will hang up. If a valid “Time” is en-
tered 2 beeps will be heard. If an invalid “Time” is entered, 3
beeps will be heard and you will have 20 seconds to enter the
next valid “Feature”.
G. Call Length Time Out
This feature selects the maximum length of time that calls can
be connected. Programmable in increments of 1 minute up to
a maximum of 9 minutes. Programming nothing in the time
value location will disable the call length time out. With the call
length disabled, the E-10/E-20 phone must rely on CPC, busy,
silence or return dial tone to hang-up. Use the chart at the right.
* Note: The factory default is 5 minutes.
See table below
Time
Value
Call Length
Time Out
Silence
Time Out
Talk/Listen
Delay
1 1 min 10 sec .1 sec
11 2 min 20 sec .2 sec
111 3 min 30 sec .3 sec*
1111 4 min 40 sec* .4 sec
11111 5 min* 50 sec .5 sec
111111 6 min 60 sec .6 sec
1111111 7 min 70 sec .7 sec
11111111 8 min 80 sec .8 sec
111111111 9 min 90 sec .9 sec
10 or more Disabled Disabled Error 3

4
Printed in the U.S.A.
DOD 210
ZF302360 Rev D
Due to the dynamic nature of the product design, the information contained in this document is subject to change without notice. Viking Electronics, and its affiliates
and/or subsidiaries assume no responsibility for errors and omissions contained in this information. Revisions of this document or new editions of it may be issued
to incorporate such changes.
Product Support: 715-386-8666
Operation
When the push button is pressed, the E-10/E-20 phone goes off-hook, much like a standard speaker phone. In the
event that the line is busy, the E-10/E-20 will hang up. The E-10/E-20 will also automatically hang up on CPC, silence,
busy signal, return to dial tone or time out. If programmed to auto-answer (DIP switch 1 ON), the E-10/E-20 will also
answer any incoming call.
H. Silence Time Out
This feature selects the length of time that calls will remain connected without voice activity. Programmable in
increments of 10 seconds up to a maximum of 90 seconds. To disable the silence time out, program nothing in
the time value location. Use the chart on page 3. *Note: The factory default is 40 seconds.
I. Talk/Listen Delay (VOX Switching Speed)
This feature selects switching time between talk and listen modes (VOX switching time). Use the chart on page
3. *Note: The factory default is .3 seconds.
Warranty
IF YOU HAVE A PROBLEM WITH A VIKING PRODUCT, CONTACT VIKING TECHNICAL SUPPORT AT: 715-386-8666
Our Technical Support Department is available for assistance Monday through Friday 8:00am - 5:00pm central time. Before you call, please:
1. Know the model number, the serial number and what software version you have (see serial label).
2. Have the Product Manual in front of you.
3. It is best if you are on site.
RETURNING PRODUCT FOR EXCHANGE
This procedure is for equipment that has failed out-of-box (within 10 days of purchase):
1. Customer must contact Viking’s Technical Support at 715-386-8666 to determine possible causes for the
problem. The customer MUST be able to step through recommended tests for diagnosis.
2. If the Technical Support Product Specialist determines that the equipment is defective based on the cus-
tomer's input and troubleshooting, a Return Authorization (RA) number will be issued. This number is
valid for fourteen (14) calendar days from the date of issue.
3. After obtaining the RA number, return the approved equipment to your distributor. Please reference the
RA number on the paperwork being shipped back with the unit(s), and also the outside of the shipping
box. The original product boxes are not designed for shipping - an overpack box is required to prevent
damage in transit. Once your distributor receives the package, they will replace the product over the
counter at no charge. The distributor will then return the product to Viking using the same RA number.
4. The distributor will NOT exchange this product without first obtaining the RA number from you.
If you haven't followed the steps listed in 1, 2 and 3 above, be aware that you will have to pay a
restocking charge.
RETURNING PRODUCT FOR REPAIR
This procedure is for equipment that needs repair:
1. Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain a Return Authorization
(RA) number. The customer MUST have a complete description of the problem, with information regarding the
defect, such as options set, conditions, symptoms, methods to duplicate problem, frequency of failure, etc.
2. Packing: Return equipment in original box or in proper packing so that damage will not occur while in transit.
The original product boxes are not designed for shipping - an overpack box is required to prevent damage in
transit. Static sensitive equipment such as a circuit board should be in an anti-static bag, sandwiched between
foam and individually boxed. All equipment should be wrapped to avoid packing material lodging in or sticking
to the equipment. Include ALL parts of the equipment. C.O.D. or freight collect shipments cannot be accepted.
Ship cartons prepaid to:
VIKING ELECTRONICS
1531 INDUSTRIAL STREET
HUDSON, WI 54016
3. Return shipping address: Include your return shipping address inside the box. We cannot ship to a PO Box.
4. RA number on carton: In large printing, write the RA number on the outside of each carton being returned
.
TWO YEAR LIMITED WARRANTY
Viking warrants its products to be free from defects in the workmanship or materials, under normal use and service, for a period of two years from the date of purchase from any authorized Viking
distributor. If at any time during the warranty period, the product is deemed defective or malfunctions, return the product to Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI., 54016.
Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain a Return Authorization (R.A.) number.
This warranty does not cover any damage to the product due to lightning, over voltage, under voltage, accident, misuse, abuse, negligence or any damage caused by use of the product by the
purchaser or others. This warranty does not cover non-EWP products that have been exposed to wet or corrosive environments. This warranty does not cover stainless steel surfaces that have not
been properly maintained.
NO OTHER WARRANTIES. VIKING MAKES NO WARRANTIES RELATING TO ITS PRODUCTS OTHER THAN AS DESCRIBED ABOVE AND DISCLAIMS ANY EXPRESS OR IMPLIED
WARRANTIES OR MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.
EXCLUSION OF CONSEQUENTIAL DAMAGES. VIKING SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE TO PURCHASER, OR ANY OTHER PARTY, FOR CONSEQUENTIAL,
INCIDENTAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE SALE OR USE OF THE PRODUCT SOLD HEREUNDER.
EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY. WHETHER IN AN ACTION BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY) OR ANY OTHER
LEGAL THEORY, ANY LIABILITY OF VIKING SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF THE PRODUCT, OR AT VIKING'S OPTION, REFUND OF THE PURCHASE PRICE AS
THE EXCLUSIVE REMEDY AND ANY LIABILITY OF VIKING SHALL BE SO LIMITED.
IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT EACH AND EVERY PROVISION OF THIS AGREEMENT WHICH PROVIDES FOR DISCLAIMER OF WARRANTIES, EXCLUSION OF
CONSEQUENTIAL DAMAGES, AND EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY, ARE SEVERABLE FROM ANY OTHER PROVISION AND EACH PROVISION IS A SEPARABLE
AND INDEPENDENT ELEMENT OF RISK ALLOCATION AND IS INTENDED TO BE ENFORCED AS SUCH.
If trouble is experienced with the E-10/20 , for repair or warranty information, please contact:
Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI 54016 Phone: [phone]
If the equipment is causing harm to the telephone network, the telephone company may request
that you disconnect the equipment until the problem is resolved.
Connection to Party Line Service is subject to State Tariffs. Contact the state public utility
commission, public service commission or corporation commission for information.
WHEN PROGRAMMING EMERGENCY NUMBERS AND (OR) MAKING TEST CALLS TO
EMERGENCY NUMBERS:
Remain on the line and briefly explain to the dispatcher the reason for the call. Perform such
activities in the off-peak hours, such as early morning or late evenings.
It is recommended that the customer install an AC surge arrester in the AC outlet to which this
device is connected. This is to avoid damaging the equipment caused by local lightning strikes
and other electrical surges.
PART 15 LIMITATIONS
This equipment has been tested and found to comply with the limits for a Class Adigital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely
to cause harmful interference in which case the user will be required to correct the interference
at his own expense.
FCC REQUIREMENTS
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA.
On the side of this equipment is a label that contains, among other information, a product identifier in
the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.
The REN is used to determine the number of devices that may be connected to a telephone line.
Excessive REN's on a telephone line may result in the devices not ringing in response to an incoming
call. In most but not all areas, the sum of the REN's should not exceed five (5.0) To be certain of the
number of devices that may be connected to a line, as determined by the total REN's, contact the local
telephone company. For products approved after July 23, 2001, the REN for this product is part of the
product identifier that has the format US:AAAEQ##TXXXX. The digits represented by ## are the REN
without a decimal point (e.g., 03 is a REN of 0.3). For earlier products, the REN is separately shown
on the label.
The plug used to connect this equipment to the premises wiring and telephone network must comply
with the applicable FCC Part 68 rules and requirements adopted by the ACTA. If your home has
specially wired alarm equipment connected to the telephone line, ensure the installation of this E-10/20
does not disable your alarm equipment. If you have questions about what will disable alarm equipment,
consult your telephone company or a qualified installer.
If the E-10/20 causes harm to the telephone network, the telephone company will notify you in advance
that temporary discontinuance of service may be required. But if advance notice isn't practical, the
telephone company will notify the customer as soon as possible. Also, you will be advised of your right
to file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations, or procedures that
could affect the operation of the equipment. If this happens, the telephone company will provide
advance notice in order for you to make the necessary modifications to maintain uninterrupted service.