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Printed in the U.S.A. ZF300650 REV HDOD 352
Due to the dynamic nature of the product design, the information contained in this document is subject to change without notice. Viking Electronics, and its affiliates and/or subsidiaries
assume no responsibility for errors and omissions contained in this information. Revisions of this document or new editions of it may be issued to incorporate such changes.
Product Support: 715-386-8666
IF YOU HAVE A PROBLEM WITH A VIKING PRODUCT, CONTACT VIKING TECHNICAL SUPPORT: 715-386-8666
Our Technical Support Department is available for assistance Monday through Friday 8:00am to 5:00pm central time. Before you call, please:
1.Know the model number, the serial number and what software version you have (see serial label).
2. Have the Product Manual in front of you.
3. It is best if you are on site.
TWO YEAR LIMITED WARRANTY
Viking warrants its products to be free from defects in the workmanship or materials, under normal use and service, for a period of two years from the date of purchase from any authorized Viking distributor. If at any time
during the warranty period, the product is deemed defective or malfunctions, return the product to Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI., 54016. Customer must contact Viking's Technical Support Department
at 715-386-8666 to obtain a Return Authorization (R.A.) number.
This warranty does not cover any damage to the product due to lightning, over voltage, under voltage, accident, misuse, abuse, negligence or any damage caused by use of the product by the purchaser or others. This
warranty does not cover non-EWP products that have been exposed to wet or corrosive environments. This warranty does not cover stainless steel surfaces that have not been properly maintained.
NO OTHER WARRANTIES. VIKING MAKES NO WARRANTIES RELATING TO ITS PRODUCTS OTHER THAN AS DESCRIBED ABOVE AND DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES OR MERCHANTABILITY
OR FITNESS FOR ANY PARTICULAR PURPOSE.
EXCLUSION OF CONSEQUENTIAL DAMAGES. VIKING SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE TO PURCHASER, OR ANY OTHER PARTY, FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL OR
EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE SALE OR USE OF THE PRODUCT SOLD HEREUNDER.
EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY. WHETHER IN AN ACTION BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY) OR ANY OTHER LEGAL THEORY, ANY LIABILITY
OF VIKING SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF THE PRODUCT, OR AT VIKING'S OPTION, REFUND OF THE PURCHASE PRICE AS THE EXCLUSIVE REMEDY AND ANY LIABILITY OF VIKING
SHALL BE SO LIMITED.
IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT EACH AND EVERY PROVISION OF THIS AGREEMENT WHICH PROVIDES FOR DISCLAIMER OF WARRANTIES, EXCLUSION OF CONSEQUENTIAL DAMAGES,
AND EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY, ARE SEVERABLE FROM ANY OTHER PROVISION AND EACH PROVISION IS A SEPARABLE AND INDEPENDENT ELEMENT OF RISK ALLOCATION AND IS
INTENDED TO BE ENFORCED AS SUCH.
RETURNING PRODUCT FOR EXCHANGE
The following procedure is for equipment that has failed out-of-box
(within 10 days of purchase):
1. Customer must contact Viking’s Technical Support at 715-386-8666 to determine possible
causes for the problem. The customer MUST be able to step through recommended tests for
diagnosis.
2. If the Technical Support Product Specialist determines that the equipment is defective based
on the customer's input and troubleshooting, a Return Authorization (RA) number will be
issued. This number is valid for fourteen (14) calendar days from the date of issue.
3. After obtaining the RA number, return the approved equipment to your distributor. Please
reference the RA number on the paperwork being shipped back with the unit(s), and also the
outside of the shipping box. The original product boxes are not designed for shipping - an
overpack box is required to prevent damage in transit. Once your distributor receives the
package, they will replace the product over the counter at no charge. The distributor will then
return the product to Viking using the same RA number.
4. The distributor will NOT exchange this product without first obtaining the RA number
from you. If you haven't followed the steps listed in 1, 2 and 3, be aware that you will
have to pay a restocking charge.
RETURNING PRODUCT FOR REPAIR
The following procedure is for equipment that needs repair:
1. Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain
a Return Authorization (RA) number. The customer MUST have a complete description
of the problem, with all pertinent information regarding the defect, such as options set,
conditions, symptoms, methods to duplicate problem, frequency of failure, etc.
2. Packing: Return equipment in original box or in proper packing so that damage will not
occur while in transit. The original product boxes are not designed for shipping - an
overpack box is required to prevent damage in transit. Static sensitive equipment such as
a circuit board should be in an anti-static bag, sandwiched between foam and individually
boxed. All equipment should be wrapped to avoid packing material lodging in or sticking
to the equipment. Include ALL parts of the equipment. C.O.D. or freight collect shipments
cannot be accepted. Ship cartons prepaid to:
3. Return shipping address: Be sure to include your return shipping address inside the box.
We cannot ship to a PO Box.
4. RA number on carton: In large printing, write the RA number on the outside of each carton
being returned.
Warranty
C. Push Button Volume Control
The handset has a momentary push button that can be used to increase the reciever volume. There are four volume settings. Each
time the phone is used, the receiver will start at normal volume and a momentary button press will increase the volume. A beep will
be heard with each button press and a double beep will be heard when maximum volume has been reached. If the button is held
pressed, the volume will automatically walk up to maximum and stop.
The phone can be programmed to run the volume button in the Maintained Mode. When in this mode, instead of the receiver always
starting at normal volume, the volume will start wherever it was last set during the previous phone call. In other words, the previous
volume setting will be maintained. This mode can be helpful in noisy locations. If a user turned up the receiver volume to better
hear, it is likely the next user would need the higher volume setting as well.
To program the mode, press and hold the volume button and then take the phone off hook. While continuing to press the volume
button, listen in the handset for 1 or 2 beeps. A single beep indicates it is in the Normal Mode and a double beep will indicate it is
in the Maintained Mode. Momemtarily pressing the volume button will now alternate between 1 beep (Normal Mode) and 2 beeps
(Maintained Mode). Select the desired mode and hang up the phone.
1. Normal Mode (factory setting)
2. Maintained Mode
3. Programming the Mode
VIKING ELECTRONICS
1531 INDUSTRIAL STREET
HUDSON, WI 54016