virtual access GW6500 Series User manual

Virtual Access GW6500 Series
Quick Start Guide

Table of contents
Copyright 2011 Virtual Access (Irl) Ltd. This material is protected by copyright. No part of this material may be reproduced,
distributed, or altered without the written consent of Virtual Access. All rights reserved. Third party trademarks are the property
of the third parties.
Virtual Access GW6500 Series Quick Start Guide
Issue: 1.0 Page 2 of 16
1Preface .................................................................................................... 3
1.1 Safety instructions ................................................................................. 3
1.2 Electrical safety...................................................................................... 3
1.3 Wireless safety....................................................................................... 3
1.4 Product disposal..................................................................................... 4
2Getting started ........................................................................................ 5
2.1 Location variants.................................................................................... 5
2.2 Serial number......................................................................................... 5
3Installing a GW6500 Series router .......................................................... 6
3.1 Installing a GW6510 router on an ADSL connection ............................... 6
3.2 Installing a GW6525 router on an ADSL and dial modem connection ..... 6
3.3 Inserting the SIM card ........................................................................... 7
3.4 Connecting the antenna ......................................................................... 7
3.5 Connecting the power supply ................................................................. 7
4Configuring a 6500 Series router............................................................. 8
4.1 Optional automatic configuration (Zero Touch)...................................... 8
4.2 Manually configuring a 6500 Series router ............................................. 8
4.3 Configuring ADSL username and password PPP-1................................ 10
4.4 Configuring ADSL VPI/VCI and encapsulation mode ............................ 10
4.5 Configuring the APN and PIN ............................................................... 11
4.6 Configuring authentication options for 3G............................................ 12
4.7 Save the configuration ......................................................................... 12
4.8 Reload the configuration ...................................................................... 13
4.9 Connection Monitor .............................................................................. 13
5Firmware updates information .............................................................. 14
6Advanced configuration ......................................................................... 15
7Troubleshooting .................................................................................... 16

1: Preface
Virtual Access GW6500 Series Quick Start Guide © Virtual Access Ltd.
Issue: 1.0 Page 3 of 16
1Preface
1.1 Safety instructions
The router is complicated electronic equipment that may be repaired only by authorised
and qualified personnel.
Do not try to open or repair the router yourself.
Do not place the router in a damp or humid place.
Do not stack the router.
The router should be used in a sheltered area, within a temperature range of 0oC
to 40oC.
Do not expose the router to direct sunlight.
HIGH VOLTAGES
Under no circumstances is the router to be operated with the cover removed.
DANGEROUS SUBSTANCES
Semiconductor devices contain dangerous substances, such as beryllium and arsenic.
Electronic devices must not be opened. If they become damaged, they must only be
handled using protective gloves. If the substances inside the electronic devices come into
contact with broken skin or wounds, hospital care must be sought immediately.
Electronic components must be disposed of as hazardous toxic waste and must not be
incinerated.
1.2 Electrical safety
The 6500 Series router is a class I/II apparatus.
We recommend that an AC surge arrestor is installed in the AC outlet to which this
equipment is connected.
Plug in the power supply into a socket outlet that is installed near the equipment and is
easily accessible.
1.3 Wireless safety
Wireless routers incorporate a wireless radio module. Ensure the antenna is positioned at
least one metre away from you and other people in normal operation.
If in a hospital or health care facility, do not use the router in areas where guidelines to
switch off mobiles phones are posted. Medical equipment may be sensitive to RF energy.
The operation of cardiac pacemakers, other implanted medical equipment and hearing
aids can be affected by interference from wireless routers when placed close to the
device. People with pacemakers are advised to keep the wireless router away from the
pacemaker while it is on.
Do not operate your wireless router in the presence of flammable gases, fumes or
potentially explosive atmospheres. Wireless routers should not be used anywhere that
blasting operations are taking place.

1: Preface
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Issue: 1.0 Page 4 of 16
Wireless routers operate using radio signals and cellular networks cannot be guaranteed
to connect in all possible conditions. Therefore, you should not rely solely on any wireless
device for life-critical communications.
1.4 Product disposal
The United Kingdom and Republic of Ireland are under an obligation to minimise the
disposal of Waste Electrical and Electronic Equipment (WEEE) in domestic waste and
encourage recycling, recovery and environmentally sound disposal. Virtual Access is
committed to promoting the reuse, recycling and recovery of WEEE by contributing to the
appropriate compliance schemes.
Our product packaging is marked with the crossed out wheeled bin symbol to indicate
that the product must not be disposed of in domestic waste but disposed of through an
approved WEEE take back scheme. For details of your local collection facilities, please
contact your local authority.
Virtual Access WEEE registration number: WEE/CA2530XZ.

2: Getting started
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Issue: 1.0 Page 5 of 16
2Getting started
This Quick Start configuration guide enables you to configure the GW6500 series ADSL/3G
router for initial Internet access over the ADSL connection, providing automatic failover to a
3G data network.
2.1 Location variants
There are cable variations for the 6500 Series router depending on whether the router has
been supplied for use in the UK or outside the UK.
Refer to the Pack Contents table in the Quick Start pack to check you have the correct
cables for your router model.
2.2 Serial number
When you receive your GW6500 Series router retain the outer packaging. The label
containing the model number, serial number (S/N) and part number (P/N) is located on the
side of the packaging box.
Each 6500 Series router is assigned a unique serial number. Record your device serial
number on your warranty card or somewhere you can easily access it.
You must reference your unique serial number (S/N) when you contact your supplier or
Virtual Access support should you require service or support on the device.
Figure 1: The GW6525 model label on the side of the packaging

3: Installing a GW6500 Series router
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3Installing a GW6500 Series router
3.1 Installing a GW6510 router on an ADSL connection
Figure 2: The cables required for installing a GW6510 router on an ADSL connection
1. Connect one end of the yellow RJ45 Ethernet cable to the Ethernet port marked A.
Connect the other end into the LAN port of your PC or to a LAN hub or switch.
2. To connect directly to an ADSL service, connect one end of the RJ11 connector on
the purple cable to the port marked ADSL. Connect the other end of the RJ11
connector to the ADSL socket on the wall or the splitter. This socket can be an
RJ45 or an RJ11 port. The RJ11 will fit into both.
3. Go to section 3.3, ‘Inserting the SIM card.
3.2 Installing a GW6525 router on an ADSL and dial modem
connection
Figure 3: The cables required for installing a GW6525 router on an ADSL and a V.90 connection
1. Connect one end of the yellow RJ45 Ethernet cable to the Ethernet port marked A.
Connect the other end into the LAN port of your PC or to a LAN hub or switch.
2. To connect directly to an ADSL service, connect one end of the RJ11 connector on
the purple cable to the port marked ADSL. Connect the other end of the RJ11
connector to the ADSL socket on the wall or the splitter. This socket can be an
RJ45 or an RJ11 port. The RJ11 will fit into both.
3. To connect the dial modem, connect the RJ11 end of the black cable to the port
marked DIAL MODEM. Connect the other end to a PSTN telephone socket or the
splitter.
4. Go to section 3.3, ‘Inserting the SIM card.

3: Installing a GW6500 Series router
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3.3 Inserting the SIM card
Figure 4: The SIM slot on the GW6500 series router
1. Ensure the unit is powered off.
2. Hold the SIM card with the chip side up and the cut corner top right.
3. Gently push the SIM card into SIM slot 1 until it clicks in.
4. To remove the SIM card, gently push the SIM card. The card will click out.
WARNING
The SIM card MUST be inserted into the router before the unit is powered on.
Do not insert or remove the SIM card after the unit has been powered on.
3.4 Connecting the antenna
The 6500 Series router comes with an antenna suitable for normal 3G operation in most
environments.
1. Screw the antenna into the back SMA connector.
3.5 Connecting the power supply
1. Connect the power supply connector to the power port on the back of the GW6500
Series router
2. Plug the power cable into an electrical socket suitable for a DC5V/2.0A power
supply.
3. The router initialises. The POWER LED lights up green, the CONFIG LED flashes,
and all the other LEDs temporarily light in sequence.

4: Configuring a 6500 Series router
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Issue: 1.0 Page 8 of 16
4Configuring a 6500 Series router
Depending on the factory configuration installed on the GW6500 Series router, the device
either automatically self-configures (Zero Touch) or it requires manual configuration.
4.1 Optional automatic configuration (Zero Touch)
Virtual Access GW6500 Series routers can be automatically configured from a service
provider’s central management service using the Zero Touch configuration process.
Zero Touch is a process in which the GW6500 Series router contacts a central server and
automatically pulls down its run time configuration.
To verify this setting, browse to the router’s Start page. You can access the router’s Start
page by plugging an Ethernet cable into port A on the Ethernet switch.
The 6500 Series router is configured as a DHCP server. The default IP of the router is
192.168.100.1/24.
From the Start page, click Advanced -> Expert View to check that your router has
been configured for automatic (Zero Touch) configuration.
For Zero Touch configuration process the Factconf Name: field should show
‘GXXXXX_Zero; the Factconf Type: field should show ‘activation’.
Figure 5: The GW6510 system information for zero touch configuration
Contact your service provider to avail of this service.
4.2 Manually configuring a 6500 Series router
To manually configure your GW6500 Series router with ADSL and 3G backup, check that
the router has been pre-loaded with a manual factory configuration. The manual factory
configuration for this model comprises settings for basic Internet connectivity of the
ADSL and automatic failover/failback to 3G data services.
To verify this setting, browse to the router’s Start page. You can access the router’s Start
page by plugging an Ethernet cable into port A on the Ethernet switch.

4: Configuring a 6500 Series router
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Figure 6: The start page
The 6500 Series router is configured as a DHCP server. The default IP of the router is
192.168.100.1/24.
When the Start page has opened, click Advanced -> Expert View to check that the
router has been supplied for manual configuration.
The Factconf Name: field should show ‘GXXXXX_man; the Factconf Type: field should
show ‘manual’.
Figure 7: The GW6510 system information for manual configuration
When you confirm that the router has a manual factory configuration installed, you can
proceed to configure the following parameters:
ADSL Username and password
VPI/VCI and ADSL encapsulation mode
APN
SIM PIN (if using 3G)
PPP Username and password

4: Configuring a 6500 Series router
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4.3 Configuring ADSL username and password PPP-1
To set the ADSL username and password, from the start page, click Advanced.
In the Advanced menu click Expert View -> interfaces -> ppp-1 -> ppp ->
authentication -> name and password. The Username and Password page appears.
Figure 8: The Username and password page
1. Type in the username and password details.
2. Click Update and save to flash. Note which configuration you have committed
the changes to.
4.4 Configuring ADSL VPI/VCI and encapsulation mode
To set the ADSL VPI/VCI, from the Start page click Advanced -> Expert View ->
interfaces -> aal5-1 -> aal5 configuration. The AAL5 Configuration page appears.

4: Configuring a 6500 Series router
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Figure 9: The AAL5 configuration page
1. Type in the VPI/VCI details and select the correct encapsulation mode.
2. Note: if you are configuring PPPoE services over ADSL, use Bridged (RFC 1483)
encapsulation. You will also need to enable pppoe under Expert View ->
interfaces -> ppp-1 -> pppoe -> pppoe configuration
3. Click Update and save to flash. Note which configuration you have committed
the changes to.
4.5 Configuring the APN and PIN
To set the APN and PIN, from the start page click Advanced. In the Advanced menu,
click Expert View -> interfaces -> modem-1 -> gsm. The Modem Interface on GSM
page appears.
Note: for GW6510 units, the interface says modem-0. For GW6525 units, the interface
says modem-1.

4: Configuring a 6500 Series router
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Figure 10: The modem interface on GSM
1. Type in the APN and PIN details.
2. Click Update and save to flash. Note which configuration you have committed
the changes to.
4.6 Configuring authentication options for 3G
You can restrict access to each PPP interface based on a username and password.
In the Expert View menu, click interfaces -> ppp-2 (3G) -> ppp- 2 >authentication-
> name and password. The Username and Password page appears.
Figure 11: The username and password page
1. Enter in the relevant details, click Update and save to flash.
Note: Password validation does not require a minimum length or the use of numeric
characters.
4.7 Save the configuration
1. In the Configuration Update Result page, click Save to flash. The Save
Configuration to Flash page appears.

4: Configuring a 6500 Series router
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2. In the drop-down menu select the configuration you want to save changes to and
click Save.
There are 3 options to save to:
Config 1
Config 2
Alternate Config
3. Select config 1.
4.8 Reload the configuration
In the Expert View menu, select set boot configuration.
1. In the drop-down menu, select the configuration option you have chosen to save
to.
2. Click Select, then select reload from sidebar.
4.9 Connection Monitor
To check the status of each of the connections, in the Advanced menu, click Connection
Monitor. The Connection Monitor page appears.
Figure 12: The Connection Monitor interface

5: Firmware updates information
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Issue: 1.0 Page 14 of 16
5Firmware updates information
To obtain firmware updates for your 6500 Series router, contact your reseller.

6: Advanced configuration
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6Advanced configuration
For more detailed 6500 Series router configurations refer to the how-to guides on the
Virtual Access website.
http://www.virtualaccess.com/customer-support.php

7: Troubleshooting
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Issue: 1.0 Page 16 of 16
7Troubleshooting
Problem
Possible causes
Solution
I cannot access the GW6500
The configured IP address or
subnet, or both on your PC is
incorrect.
Change the IP on your PC to
contact the GW6500 on
192.168.100.1/24
The GW6500 is not running its
factory configuration.
Check the config LED status.
Flashing indicates its running
its factory configuration. If it
is solid, hold in the reset
button for between 3 and 15
seconds and then release.
I cannot access the 3G WAN
network after manual
configuration
The SIM is not inserted.
Power off the GW6500, insert
the SIM card and then power
on the GW6500.
The APN is incorrect.
Check the correct APN has
been configured.
SIM username or password, or
both are incorrect.
Check the correct SIM
username and password
settings.
There is a connection failure.
Check the status of
Connection Monitor by
browsing to Expert View
>Advanced > Connection
monitor.
The router performance is
slow.
There is poor 3G signal
strength.
Check the signal strength by
browsing to Expert View
>Status > 3G Info. Move
the GW2000 to a better
location and recheck signal
strength
ADSL not connected
Line not provisioned
Contact ISP
Local wiring incorrect
Check that the router’s ADSL
port is correctly connected to
the ADSL wall socket/filter
No Internet/network access
over ADSL
ADSL WAN Sync is solid but
username and password
entered incorrectly
Check section 4.1