Visioneer Rabbit PC30dwn User manual

User Guide
Rabbit™ PC30dwn

Visioneer®Rabbit™ PC30dwn
User Guide 1
USER GUIDE
Visioneer®Rabbit™ PC30dwn
Copyright Information
© 2022 Visioneer, Inc. All rights reserved. The Visioneer brand name and OneTouch® logo are registered
trademarks of Visioneer, Inc.
Changes are periodically made to this document. Changes, technical inaccuracies, and typographic
errors will be corrected in subsequent editions. Information is subject to change without notice and does
not represent a commitment on the part of Visioneer.
Document Version: 05-1023-000 (July 2022)
This product is covered by one or more of the following patents: 6,064,778, 6,480,304, 7,715,061, 10/
838,364, 7,397,587.WO 02/25571, 7,617,985, 11/140,653, 10/787,912
Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed
under the copyright laws. Copyright protection claimed includes all forms of matters of copyrightable
materials and information now allowed by statutory or judicial law or hereinafter granted, including without
limitation, material generated from the software programs which are displayed on the screen such as
styles, templates, icons, screen displays, looks, etc.
The software described is furnished under a licensing agreement. The software may be used or copied
only in accordance with the terms of such an agreement. It is against the law to copy the software on any
medium except as specifically allowed in the licensing agreement. No part of this document may be
reproduced or transmitted in any form or by any means, electronic or mechanical, including
photocopying, recording, or information storage and retrieval systems, or translated to another language,
for any purpose other than the licensee's personal use and as specifically allowed in the licensing
agreement, without the express written permission of Visioneer.
Adobe®, Adobe® Acrobat®, Adobe® Reader®, and the Adobe® PDF logo are registered trademarks of
Adobe Systems Incorporated in the United States and/or other countries.
Post-It® is a registered trademark of 3M in the United States and/or other countries.
Microsoft is a U.S. registered trademark of Microsoft Corporation. Windows™ is a trademark and
SharePoint® is a registered trademark of Microsoft Corporation.
Mac®, Mac OS®, and OS X® are trademarks of Apple Inc., registered in the U.S. and other countries.
All other products mentioned herein may be trademarks of their respective companies and are hereby
acknowledged.

Visioneer®Rabbit™ PC30dwn
2User Guide
Visioneer's Limited Product Warranty
Please go to www.visioneer.com, select your product, and then click the “Warranty Program” link to view
the warranty terms and conditions for your device.
Restricted Rights Legend
Use, duplication, or disclosure is subject to restrictions as set forth in contract subdivision (c)(1)(ii) of the
Rights in Technical Data and Computer Software Clause 52.227-FAR14. Material scanned by this product
may be protected by governmental laws and other regulations, such as copyright laws. The customer is
solely responsible for complying with all such laws and regulations.
RoHS and WEEE Compliance
This product is compliant with RoHS Regulations of the European Parliament and Council Directive on the
Restrictions of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment (2002/95/
EC), and with the Waste Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC).
United States (FCC Regulations)
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
■Reorient or relocate the receiving antenna.
■Increase the separation between the equipment and receiver.
■Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
■Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Changes and modifications to this equipment not specifically approved by Visioneer may void the user’s
authority to operate this equipment.
Shielded cables must be used with this equipment to maintain compliance with FCC regulations.

Visioneer®Rabbit™ PC30dwn
User Guide 3
ENERGY STAR for the USA
Energy Program compliance
As an ENERGY STAR® partner, Visioneer Inc. has determined that this product meets the ENERGY STAR
guidelines for Imaging Equipment.
ENERGY STAR and the ENERGY STAR mark are registered trademarks owned by the U.S. Environmental
Protection Agency. The ENERGY STAR Imaging Equipment Program is a team effort between the U.S.,
European Union and Japanese governments and the office equipment industry to promote energy-
efficient copiers, printers, fax, multifunction machine, personal computers, and monitors. Reducing
product energy consumption helps combat smog, acid rain and long-term changes to the climate by
decreasing the emissions that result from generating electricity.
Visual Display
Warning: This device is not intended for use in the direct field of view at visual display workplaces. To
avoid incommoding reflections at visual display workplaces, this device must not be placed in the direct
field of view.
Class 1 LED
This machine is certified as Class 1 LED product. This means that this machine does not produce
hazardous laser radiation.
Product Recycling & Disposal
If you are managing the disposal of your Visioneer® product, please note that the product may contain
lead, mercury, Perchlorate, and other materials whose disposal may be regulated due to environmental
considerations. The presence of these materials is fully consistent with global regulations applicable at
the time that the product was placed on the market. For recycling and disposal information, contact your
local authorities. In the United States, you may also refer to the Electronic Industries Alliance web site:
http://www.eiae.org.
Perchlorate Material - This product may contain one or more Perchlorate-containing devices, such as
batteries. Special handling may apply, please see: http://www.dtsc.ca.gov/hazardouswaste/perchlorate/.
Safety
Notices and Safety
Please read the following instructions carefully before operating the machine and refer to them as needed
to ensure the continued safe operation of your machine.

Visioneer®Rabbit™ PC30dwn
4User Guide
Your Visioneer® product and supplies have been designed and tested to meet strict safety requirements.
These include safety agency evaluation and certification, and compliance with electromagnetic
regulations and established environmental standards.
WARNING: The safety and environment testing and performance of this product have been
verified using Visioneer® materials only. Unauthorized alterations, which may include the addition
of new functions or connection of external devices, may impact the product certification. Please
contact your Visioneer representative for more information.
Operational Safety Information
Your Visioneer® equipment and supplies have been designed and tested to meet strict safety
requirements. These include safety agency examination, approval, and compliance with established
environmental standards.
To ensure the continued safe operation of your Visioneer® equipment, follow these safety guidelines at all
times:
Do these:
■Always follow all warnings and instructions that are marked on or supplied with the equipment.
■Always use materials specifically designated for this product, the use of other materials may result in
poor performance and create a hazardous situation. Do not use aerosol cleaners, they may be
explosive and flammable under certain conditions.
■Always exercise care when moving or relocating equipment.
■Always locate the machine on a solid support surface that has adequate strength to support the
weight of the machine.
■Always locate the machine in an area that has adequate ventilation and room for servicing.
■Always unplug this equipment from the electrical outlet before cleaning.
Do not do these:
■Never attempt any maintenance function that is not specifically described in this documentation.
■Never remove covers or guards that are fastened with screws. There are no operator serviceable
areas within these covers.
■Never locate the machine near a radiator or any other heat source.
■Never override or “cheat” any of the electrical or mechanical interlock devices.
■Always unplug this equipment from the electrical outlet before cleaning.
Emergency Power Off
If any of the following conditions occur, turn off the device immediately and disconnect the power cable(s)
from the electrical outlet(s).
■The equipment emits unusual odors or makes unusual noises.
■The power cable is damaged or frayed.
■A wall panel circuit breaker, fuse, or other safety device has been tripped.
■Liquid is spilled into the machine.
■The machine is exposed to water.

Visioneer®Rabbit™ PC30dwn
User Guide 5
■Any part of the machine is damaged.
Maintenance Information
■Any operator product maintenance procedures will be described in the user documentation supplied
with the product.
■Do not carry out any maintenance on this product which is not described in the customer
documentation.
■Do not use aerosol cleaners. The use of cleaners that are not approved may cause poor performance
of the equipment, and could cause a dangerous condition.
■Use supplies and cleaning materials only as directed in this manual.
■Do not remove covers or guards that are fastened with screws. There are no parts behind these
covers that you can maintain or service.
■Do not perform any maintenance procedures unless you have been trained to do them by an
authorized local dealer or unless a procedure is specifically described in the user manuals.
■Never place this equipment where people might step on or trip on the power cord.

Visioneer®Rabbit™ PC30dwn
6User Guide

User Guide 5
CONTENTS
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
What’s in the Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
The Visioneer®Rabbit™ PC30dwn Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Unpack The Visioneer® Rabbit™ PC30dwn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Install the Toner Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Load and Adjust the Paper Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Connect the Power Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Connect the USB Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Register Your Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Windows Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Install and Connect the device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
View the User Guides. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Mac Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Setting up Wired and Wireless Network Connection . . . . . . . . . . . . . . . . 27
Connect to the Network using a Ethernet Cable (Wired). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Connect Your Mobile Device to the PC30dwn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Connect the PC30dwn to Your Wi-Fi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Installing The Mobile Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Loading The Paper Trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Supported Document Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Main Paper Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Manual Paper Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Printing from your Windows PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Printing from Your Mac PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Printing from your Android Mobile Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Printing from your iOS Mobile Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Canceling a print job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Visioneer®Rabbit™ PC30dwn
6User Guide
Windows Printer Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Layout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Watermarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Adding a New Image Watermark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Duplex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Mac OS Printer Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
More . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Copying . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Supported Document Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Documents to Avoid Copying . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Unsupported Document Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Simplex Copy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Multiple Simplex Copies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Duplex Copy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Multiple Duplex Copies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
ID Card COPY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Multiple ID Card Copies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Safety Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Printer Status Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Access the Printer Status Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
System Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Image Problem Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Clearing Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Locations of Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Cleaning the device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Cleaning the Outside of the device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Cleaning the Inside of the device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Cleaning the Copier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Cleaning the LPH Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Cleaning the Paper Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Cleaning the IR Sensors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Cleaning the Paper Sensors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Cleaning the Sensor Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Cleaning the Pad in the Paper Tray Cassette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Cleaning the Drum Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Visioneer®Rabbit™ PC30dwn
Software User Guide 7
Toner Cartridge Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Calibrating the Copier Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Light Troubleshooting Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Uninstalling Your device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Visioneer®Rabbit™ PC30dwn Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Visioneer®Rabbit™ PC30dwn Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
The Scanner’s Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Accessing the Scanner’s Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
System settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Copy Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Host Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Ethernet Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Wi-Fi Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Network Security Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Firmware Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Appendix A: Regulatory Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Basic Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
United States (FCC Regulations) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
European Union . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Turkey (RoHS Regulation) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Copy Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
United States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Canada. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Other Countries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Appendix B: Compliance Information. . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Product Recycling & Disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
USA & Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117