Vivo STAND-V102G2D User manual
Docking Station User Guide
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SKU: STAND-V102G2D Docking Station
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WARNING!
If you do not understand these directions, or if you have any doubts about the safety of the installation,
please call a qualified technician. Check carefully to make sure there are no missing or defective parts.
Improper installation may cause damage or serious injury. Do not use this product for any purpose that is
not explicitly specified in this manual. Do not exceed weight capacity. We cannot be liable for damage or
injury caused by improper mounting, incorrect assembly or inappropriate use.
System Requirements
• Host computer system with an available USB Type-C port (Thunderbolt 3 compatible) that supports
DP Alt Mode and Power Delivery.
• Windows ® 11/10/8.1/8/7 (32/64 bit).
• Mac OS® 10.12 or later
Docking Station Layout
K (x1)
USB-C Cable
100W PD Port PD charging up to 100W for dock station
Power Light The light is on when powered
HDMI 2.0 Port This HDMI port supports media display with resolutions up
to 4K@60Hz
USB-C Host Connection Port Connects full featured USB-C Cable (K) to laptop (10Gbps
Max); supports laptop charging up to 80W
USB-A 3.0 Port 5V/0.9A (4.5W Max)
RJ45 Ethernet Port Gigabit Ethernet. Transfer rate 10/100/1000 Mbps
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Quick Start Guide
Normal Use Setup
Plug one end of USB-C Cable (K) into the USB-C Host Connection Port (Port 4) on the docking station. Plug the other
end into your laptop’s Host USB-C port. Power delivery is not available with this setup. Charge your laptop normally
while using this configuration.
K
K (x1)
USB-C Cable
Power Delivery Setup
Plug one end of USB-C Cable (K) into the USB-C Host Connection Port (Port 4) on the docking station. Plug the other
end into your laptop’s Host USB-C port. Plug the USB-C end of your AC to USB-C power cable (Not Included) into
the 100W PD Input (Port 1) on the docking station. Then plug the AC plug into the wall outlet. Refer to the Power
Delivery Performance Chart for more details.
K
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USB Power Delievery
This docking station supports USB Power Delivery, which means it delivers up to 80 watts of power to
your connected host laptop (your laptop’s USB-C port must support power delivery). USB Power Delivery
is a specification that allows power to be sent over a USB-C or Thunderbolt 3 cable that supports the
specification. Ensure your USB-C cable can support PD 100W transfer or use the included USB-C cable.
General Information
DisplayPort MST(Multi-Stream Transport)
The combined data requirements of all the displays cannot exceed the limits of the single DisplayPort port
that the video source originates from, nor exceed the capabilities of your graphics cards.
MST Video Output Table
Display Type DP 1.2 Host DP 1.4 Host
Signal Display 4K30 4K60
Dual Display 1080p60 2K30
Power Delievery Performance Chart
Provided
USB-C Cable
(Watts)
Power of
Your Charger
(Watts)
Power Required
for Dock
(Watts)
Power to
Host Device
(Watts)
Host Devices (Partial List
MacBook Air® MacBook Pro® Windows®
Laptop
100
20 5 15 x x x
30 10 20 x x x
45 10 35 ✓ x x
60 10 50 ✓ x x
65 15 50 ✓ o o
87 20 67 ✓ ✓ ✓
90 20 70 ✓ ✓ ✓
96 20 76 ✓ ✓ ✓
100 20 80 ✓ ✓ ✓
✓ Recommended o Slow Charging Speed x Not Recommended
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Troubleshooting
Q: Do I need to install soware/drivers?
A: The docking station is plug-and-play out of the box. This device does not need any driver or
soware installs to make it work properly.
Q: Why am I using a 100W PD charger but only getting 80W charging?
A: The media hub needs 20W for all the port functions to operate simultaneously
(100-20W=80W). Refer to the “Power Delivery Performance Chart” for more details.
Q: What are Extended & Mirror Mode setups?
A: These setup options refer to how secondary monitors will behave in response to primary
monitors.
Mirror Mode:
In mirror mode, secondary monitors will mirror what the
primary monitor is displaying, essentially duplicating
your primary screen. Whatever is showing on your
primary screen will be showing on any secondary
monitors.
Extended Mode 1
Extends desktop to secondary monitors, maximizing the
workspace. Secondary monitors will mirror each other,
while the host computer will remain independant.
Extended Mode 2
Extends the desktop across secondary monitors, with
each having indepedant desktop workspaces.
Windows®/Mac OS®
Windows®/Mac OS®
Windows®10/11
Q: Why is my laptop not able to charge?
A: Please check the following items:
• Check your laptop specifications and determine if your laptop
supports PD.
• Check your laptop specifications and determine which USB-C port
should be used for PD.
• Some older computer models have USB-C ports but do not support
charging through PD. The original AC/DC power adapter must be
used to charge.
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Troubleshooting - Cont’d
Q: Does Windows®/Mac OS®support 4K resolution?
A: Yes. When connected to a computer with DP 1.2, the maximum HMDI resolution will be 4K@30Hz;
When connected to a computer with DP 1.4, the maximum HDMI resolution is 4K@60Hz. Refer to
the “MST Video Output Table” for more information.
Q: Why is there a blue screen or no video on the monitors when attached to the ports on the
docking station?
A: There may be an issue with the connection or the type of cables used. Please follow these
troubleshooting steps:
Q: Why is the monitor flickering in and out of a black screen when an HDMI cable is connected?
A: The laptop is sending video data to the monitor. There will be discreppensices in the data which
causes the screen(s) to flicker. This is a normal phenomenon and will resolve itself within a minute.
Q: Why is my display snowy or flickering?
A: This is usually the result of a weak signal. Please make sure your HDMI cable is less than 10 feet (3 meters).
Q: What should I do if the external monitor is not displaying in full screen?
A: Adjust the computer’s screen resolution manually through the system display settings.
Q: What should I do if two monitors are not displaying at the same time?
A: Reduce the resolution of the displays so they do not exceed the values on the “MST Video Output Table”.
You may have to adjust the resolution with only a single display connected. Once both displays are adjusted
accordingly, both can be re-connected.
1. Check to ensure the USB-C port on your devices supports video output.
2. Verify that all cables are securely connected.
3. Confirm standard HDMI cables are being used.
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LAST UPDATED: 12/05/2022
REV1
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our dedicated support team can oer immediate assistance with rapid response times. If any
parts are received damaged or defective, please contact us. We are happy to replace parts to
ensure you have a fully functioning product.
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