Vivotek FE9380-HV User manual

User’s Manual
FE9382-EHV-v2 Fisheye
Network Camera
5MP • Vandal-proof • 360º Surround View • Smart IR 10/20m
Smart Stream III • Pixel Calculator • PoE • IP66 • WDR Pro
FE9380-HV
Rev. 1.0

VIVOTEK
2 - User's Manual
Table of Contents
Overview...............................................................................................................................................................4
Revision History .............................................................................................................................................. 4
Read Before Use............................................................................................................................................. 5
Package Contents ........................................................................................................................................... 5
Symbols and Statements in this Document..................................................................................................... 5
Physical Description ...................................................................................................................................... 9
LED Denition .............................................................................................................................................. 10
Hardware Installation .................................................................................................................................... 12
Software Installation ...................................................................................................................................... 21
Network Deployment .......................................................................................................................................... 27
Setting up the Network Camera over the Internet ......................................................................................... 27
Accessing the Network Camera ......................................................................................................................... 31
Using Web Browsers..................................................................................................................................... 31
Using RTSP Players...................................................................................................................................... 34
Using 3GPP-compatible Mobile Devices....................................................................................................... 35
Using VIVOTEK Recording Software ............................................................................................................ 37
Main Page .......................................................................................................................................................... 38
Client Settings .................................................................................................................................................... 49
H.265 / H.264 Media Options ....................................................................................................................... 49
H.265 / H.264 Protocol Options .................................................................................................................... 49
MP4 Saving Options ..................................................................................................................................... 50
Local streaming bu󰀨er time .......................................................................................................................... 50
Conguration ......................................................................................................................................................53
System > General settings ............................................................................................................................ 54
System > Homepage layout ......................................................................................................................... 55
System > Logs ..............................................................................................................................................58
System > Parameters ................................................................................................................................... 61
System > Maintenance.................................................................................................................................. 62
Media > Image ............................................................................................................................................66
General settings .......................................................................................................................................... 66
Image settings .............................................................................................................................................. 71
Exposure .................................................................................................................................................... 73
Privacy mask ............................................................................................................................................. 76
Pixel Calculator ......................................................................................................................................... 77
Media > Video ............................................................................................................................................... 79
Mode ......................................................................................................................................................... 79
Stream settings ......................................................................................................................................... 79
Media > Audio................................................................................................................................................ 89
Audio Settings .............................................................................................................................................. 89
Network > General settings........................................................................................................................... 90
Network > Streaming protocols ................................................................................................................... 96

VIVOTEK
User's Manual - 3
Network > QoS (Quality of Service) ................................................................................................................ 104
Network > SNMP (Simple Network Management Protocol) .............................................................................. 106
Network > FTP ................................................................................................................................................... 107
Bonjour ............................................................................................................................................................... 108
Security > User accounts ................................................................................................................................... 109
Security > HTTPS (Hypertext Transfer Protocol over SSL) ......................................................................111
Security > Access List ...................................................................................................................................... 118
Security > IEEE 802.1x .................................................................................................................................. 121
PTZ > PTZ settings ........................................................................................................................................... 124
PTZ Settings ...................................................................................................................................................... 125
Event > Event settings ....................................................................................................................................... 127
Event ................................................................................................................................................................ 127
Add server ......................................................................................................................................................... 131
Add media ......................................................................................................................................................... 135
Applications > Motion detection.......................................................................................................................... 141
Applications > DI and DO ................................................................................................................................. 144
Applications > Tampering detection ................................................................................................................... 145
Applications > Audio detection ......................................................................................................................... 146
Applications > Package management - a.k.a., VADP (VIVOTEK Application Development Platform) ............. 148
Recording > Recording settings ........................................................................................................................ 151
Storage .............................................................................................................................................................. 156
Storage > SD card management........................................................................................................................ 156
Storage > NAS management ............................................................................................................................. 157
Storage > Content management ........................................................................................................................ 159
Appendix ................................................................................................................................................................. 162
URL Commands for the Network Camera.......................................................................................................... 162
1. Overview ....................................................................................................................................................... 162
2. Style Convention ........................................................................................................................................... 162
Technical Specications ..................................................................................................................................... 351
Technology License Notice................................................................................................................................. 352
H.264 ................................................................................................................................................................. 352
Electromagnetic Compatibility (EMC)................................................................................................................. 353

VIVOTEK
4 - User's Manual
Overview
VIVOTEK’s FE9380 and FE9382 are two H.265 sheye xed dome network cameras, both fea-
turing a detailed 5-Megapixel CMOS sensor that produces superb image clarity. By employing
H.265 compression technology and VIVOTEK’s Smart Stream III technology, these cameras
can reduce both bandwidth and storage consumption by up to 80%* while retaining the highest
standard of image quality.
Equipped with a fisheye lens for 180° panoramic view (wall mount) or 360° surround view
(ceiling/floor mount) with zero blind spots, the cameras are able to provide coverage of wide,
open areas, such as airports, shopping malls, retail stores, offices and more.
The cameras are both equipped with a removable IR-cut lter and WDR Pro technology, em-
powering the cameras to maintain optimal image quality around the clock and unparalleled
visibility in high-contrast lighting environments. Moreover, the cameras are designed with full
EN50155 compliance, vandal-proof IK10-rated, and weather-proof IP66-rated housing, ensur-
ing that the camera can withstand shock, vibration, humidity, dust, and temperature uctuations,
and maintain stable and reliable video capture during vehicle movement.
* Depending on scene being monitored.
Revision History
Rev. 1.0: Initial release.
セキュリティ基準（新規則第34条の10)
「本製品は 電気通信事業者（移動通信会社、固定通信会社、インターネットプロバイダ等）
の通信回線（公衆無線 LAN を含む ）
に直接接続することができません。本製品をインターネットに接続する場合は、必ずルータ等
を経由し接続してください。」

VIVOTEK
User's Manual - 5
Read Before Use
The use of surveillance devices may be prohibited by law in your country. The Network Camera is not
only a high-performance web-ready camera but can also be part of a exible surveillance system. It is
the user’s responsibility to ensure that the operation of such devices is legal before installing this unit for
its intended use.
It is important to rst verify that all contents received are complete according to the Package Contents
listed below. Take note of the warnings in the Quick Installation Guide before the Network Camera is
installed; then carefully read and follow the instructions in the Installation chapter to avoid damage due to
faulty assembly and installation. This also ensures the product is used properly as intended.
The Network Camera is a network device and its use should be straightforward for those who have basic
networking knowledge. It is designed for various applications including video sharing, general security/
surveillance, etc. The Configuration chapter suggests ways to best utilize the Network Camera and
ensure proper operations. For creative and professional developers, the URL Commands of the Network
Camera section serves as a helpful reference to customizing existing homepages or integrating with the
current web server.
Package Contents
Symbols and Statements in this Document
i
INFORMATION: provides important messages or advices that might help prevent inconvenient
or problem situations.
NOTE: Notices provide guidance or advices that are related to the functional integrity of the
machine.
Tips: Tips are useful information that helps enhance or facilitae an installation, function, or
process.
WARNING: or IMPORTANT:: These statements indicate situations that can be dangerous or
hazardous to the machine or you.
Electrical Hazard: This statement appears when high voltage electrical hazards might occur
to an operator.
■ FE9380 or FE9382
■ Mounting base plate
■ Screws / desiccant bag / silicone seal plug /
penetration cap
■ Alignment sticker
■ Quick Installation Guide
■ T10 star driver
■ DI/DO/audio combo cable (sold separately for
FE9382)

VIVOTEK
6 - User's Manual
NOTE:
Camera Hardware Preventative Maintenance:
1. Visual inspection of all major components including accessories, cabling and connections
where accessible for signs of deterioration or damage.
2. Check and clean cameras, lenses and housings inside and out as needed.
• Please do not scratch, damage, or leave fingerprints on the dome/front cover and/or lens
because this may decrease image quality.
• For general cleaning of dirty areas, it is suggested to use compressed air to remove dust
and/or other debris in order not to damage the on-board components.
• In order to clean oil stains, it is recommended to use a spray-type decomposing cleaner
(absolutely avoid reciprocating wipes on the surface). After the oil has decomposed, spray
it with water, dry with air, and/or absorb water with a cotton cloth or a soft cloth (dab, please
avoid wiping).
• Do not use harsh detergents, gasoline, benzene or acetone, etc. to clean as they may
deform or cause damage to the product. Also, excessive cleaning could damage the surface.
3. Check images for correct eld of view (pan, tilt and zoom focus) and adjust as necessary.
4. Check and replace the Micro SD memory card as needed.
• Stop edge recording before removing the Micro SD memory card.
• Make sure that the Micro SD memory card is right side up and do not insert it with force,
otherwise it may be damaged.
• When it is raining or the humidity is high, insertion or ejection of the Micro SD memory card
is not recommended.
5. Disassembly of the dome/front cover carries the risk of internal dew condensation, so please
remember to replace the desiccant bags on the inside of the cameras before reassembly.
6. Check that the camera view has not been blocked by obstacles and that you can see the
property perimeter clearly.
7. Make sure the interiors of cameras and accessories, like mounting kits and/or enclosures,
are clean and dry.
8. Make sure cameras are securely attached to the wall/ceiling/mounting kits.
IMPORTANT:
1. Please contact VIVOTEK's certied dealers for power adapters.
2. Installation and maintenance service should only be performed by qualied technicians.
3. If powered by a power adapter, the adapter should be properly grounded.
4. The power cord must be connected to a socket or outlet with a ground connection.

VIVOTEK
User's Manual - 7
IMPORTANT:
For some customers who already have their own web site or web control application, the
Network Camera/Video Server can be easily integrated through URL syntax. This section
species the external HTTP-based application programming interface. The HTTP-based camera
interface provides the functionality to request a single image, control camera functions (PTZ,
output relay etc.), and get and set internal parameter values. The image and CGI-requests are
handled by the built-in Web server.
• To send URL commands in the address bar of your web browser, please remember to
disable the Cross-Site Request Forgery (CSRF) protection in Configuration > Security >
Miscellaneous.
• For up-to-date documentation of URL commands, please go to VIVOTEK’s website, register
an account with a business mail address and submit for authorization for SDK in Support >
Downloads > SDK.
• For any further technical support, please contact our technical support department.

VIVOTEK
8 - User's Manual
IMPORTANT:
1. The camera is only to be connected to PoE networks without routing to outside plants.
2. For PoE connection, use only UL listed I.T.E. with PoE output.
1. La caméra ne doit être raccordée qu’à des réseaux PoE, sans routage vers des installations
extérieures.
2. Pour les raccordements PoE, utilisez uniquement un équipement de TI homologué UL, avec
une sortie PoE.
Use the camera only with a DC power supply that is UL listed, and limited power source (LPS)
certied. The power supply should bear the UL listed and LPS marks. The power supply should
also meet any safety and compliance requirements for the country of use.
n’utilisez la caméra qu’avec un bloc d’alimentation CC homologué UL, ainsi qu’avec
une alimentation limitée (LPS) certifiée. Le bloc d’alimentation doit porter les indications
d'homologation UL et LPS. Il doit également répondre aux exigences en matière de sécurité et
de conformité relatives au pays d’utilisation.
Hardware Reset
The reset button is used to reset the system or restore the factory default settings. Sometimes
resetting the system can return the camera to normal operation. If the system problems remain
after reset, press the reset button longer to restore the factory settings and install again.
Reset: Press and release the recessed reset button with a straightened paper clip. Wait for the
Network Camera to reboot.
Restore: Press and hold the recessed reset button for at least several seconds to restore. Note
that all settings will be restored to factory defaults.
Micro SD/SDHC/SDXC Card Capacity
This network camera is compliant with Micro SD/SDHC/SDXC 32GB, 64GB, and other
preceding standard SD cards preferrably with class 6 speed.

VIVOTEK
User's Manual - 9
Physical Description
Inner View
Reset button
Lens
Cabling hole
for DI/DO/audio
combo cable
SD card slot
Built-in Microphone
Lens
Contact pins for IR &
microphone
Cabling hole
for Ethernet
Ethernet RJ45
socket
Embedded IR LEDs
LEDs
Outer View
Connector for DI/DO
combo
Connector for DI/DO
combo

VIVOTEK
10 - User's Manual
Item LED Status Description
1 Steady Red Power on and system booting
Red LED o󰀨 Powered o󰀨
2 Steady Red + blinking Green every 1 sec. (Green
LED on for 1 sec and o󰀨 for another)
Network heartbeat
Steady Red + Green LED o󰀨 Network disconnected
3Blinking Red every 0.15 sec. + Blinking Green
every 1 sec. (Red LED on for 0.15 sec. and Green
LED on for 1 sec. and o󰀨 for another)
Upgrading rmware
4Blinking Red every 0.15 sec. + blinking Green
every 0.15 sec
Restoring defaults
LED Denition
Mounting Positions
Refer to the diagram on the right for the mounting hole positions and the dimensions of the base
plate.

VIVOTEK
User's Manual - 11
1" single gang box
4" square and round box
14-11/16"square gang box
AM-525
A
3
2
4" octagon box
45
6
Cantex 3/4” type FSE 2 Gang, Outdoor/Indoor electrical box
Generic 3/4” conduit box enclosure, 3/5 holes
A A
A A
22
22
3
3
4
4
5
5
66
66
The base plate provides mounting holes for a variety of electrical boxes. Refer to below
for their associated mount hole positions:

VIVOTEK
12 - User's Manual
Please avoid using an Ethernet cable with a large relief boot. You may try to remove the
relief boot. If not possible, use a round cable without the relief boot.
Hardware Installation
1. Jot down the MAC address of the camera for later reference. This is especially important for
an installation consisting of many cameras.
Network Camera
Model No: XXXXXX
MAC: 0002D14BAD55
Pat. 6,930,709
This device complies with part 15 of the FCC Rules. Operation is subject to
the following two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference
that may cause undesired operation.
Made in Taiwan
2.Remove the dome cover by loosening the T10 anti-tamper screws.

VIVOTEK
User's Manual - 13
64 GB
10
I
1
3.Install an SD card if onboard storage is preferred.
P/N : 621071200G
4.Use the alignment sticker to drill mounting hole or a cabling routing hole on a wall or ceiling.
Route an Ethernet cable through the wall or ceiling. Hammer the included anchors into the
mounting holes.

VIVOTEK
14 - User's Manual
5.Hold the camera with both hands and press the snap-in tab to separate the base plate from
the camera.
P/N : 621071200G
A holes
6.Secure the base plate to wall using the included screws.

VIVOTEK
User's Manual - 15
7. Remove the silicone seal from the routing hole.
8. Remove the tip of the silicone seal by pulling it o󰀨. Insert the RJ45 connector of your Ethernet
cable into the penetration cap.

VIVOTEK
16 - User's Manual
9. Push the penetration cap through the center of the silicone seal.
10. Install the silicone seal to its original routing hole.

VIVOTEK
User's Manual - 17
11. Connect the Ethernet connector and secure the top of the silicone seal to the routing hole.
You may need to adjust its position.
11. Connect the Ethernet connector and secure the top of the silicone seal to the routing hole.
You may need to adjust its position.
12. Pull the cable slightly backward. Please do not leave the edge of center hole folded toward
the inside of the camera. Doing so will compromise its waterproof feature.

VIVOTEK
18 - User's Manual
13. If you purchased a DI/DO combo cable for the FE9382, pass the white pin headers through
the cabling hole. Using a crescent wrench, tighten a hex nut and washer to waterproof the
combo cable. Connect these headers to the connectors on camera.
14. Replace the desiccant bag on the camera.

VIVOTEK
User's Manual - 19
15. Secure the camera to the base plate by aligning the snap-in tabs. Press until the snap-in tabs
are rmly in place.
16. Install the dome cover by aligning the side-routing tab with the cabling cut-out on the base
plate.

VIVOTEK
20 - User's Manual
17. Secure the dome cover by fastening the T10 anti-tamper screws.
18. Remove the protective sheet from the dome cover.