Vivotek SUPREME SD9362-EH-v2 User manual

User’s Manual
Speed Dome
Network Camera
2MP • 20x/30x Zoom • 60fps • NEMA 4x • IP68 •
Extreme Weatherproof
SD9362-EH/EHL
SD9361-EHL
SD9362-EH-v2
Rev. 1.1

VIVOTEK
2 - User's Manual
Table of Contents
Overview.......................................................................................................................................................4
Revision History ......................................................................................................................................4
Read Before Use.....................................................................................................................................5
Package Contents ...................................................................................................................................5
Symbols and Statements in this Document.............................................................................................5
Physical Description ............................................................................................... 7
Hardware Installation .............................................................................................................................10
Network Deployment .............................................................................................................................21
Software Installation ..............................................................................................................................24
Ready to Use.........................................................................................................................................28
Accessing the Network Camera .................................................................................................................29
Using Web Browsers.............................................................................................................................29
Using RTSP Players..............................................................................................................................31
Using 3GPP-compatible Mobile Devices...............................................................................................32
Using VIVOTEK Recording Software ....................................................................................................33
Main Page ..................................................................................................................................................34
Client Settings ............................................................................................................................................40
Conguration ..............................................................................................................................................45
System > General settings ....................................................................................................................46
System > Homepage layout .................................................................................................................49
System > Logs ......................................................................................................................................52
System > Parameters ...........................................................................................................................55
System > Maintenance..........................................................................................................................56
Media > Image ....................................................................................................................................60
Media > Video .......................................................................................................................................70
Media > Audio........................................................................................................................................77
Media proles ........................................................................................................................................78
Network > General settings...................................................................................................................79
Network > Streaming protocols ...........................................................................................................86
Network > DDNS .................................................................................................................................90
Network > SNMP (Simple Network Management Protocol)..................................................................95
Network > FTP ......................................................................................................................................96
Security > User accounts ......................................................................................................................97
Security > HTTPS (Hypertext Transfer Protocol over SSL) ........................................................99
Security > Access List .......................................................................................................................106
PTZ > PTZ settings ............................................................................................................................ 112
Event > Event settings ........................................................................................................................ 119
Applications > Motion detection...........................................................................................................134
Applications > DI and DO ..................................................................................................................137
Applications > Audio detection ..........................................................................................................138
Applications > VADP (VIVOTEK Application Development Platform) ................................................140

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User's Manual - 3
Recording > Recording settings ........................................................................................................................ 143
Local storage > SD card management............................................................................................................... 148
Local storage > Content management ............................................................................................................... 149
Appendix ................................................................................................................................................................. 152
URL Commands for the Network Camera.......................................................................................................... 152
Technical Specications ..................................................................................................................................... 455
Technology License Notice................................................................................................................................. 458
Electromagnetic Compatibility (EMC)................................................................................................................. 459
Status LED
Item LED status Description
1 Steady red Power on and system booting
Red LED OFF Power off
2 Steady red & Green blinking every 1 sec. Network normal (heartbeat)
Steady red & Green LED OFF Network failed
3Red blinking every 0.15 sec. & Green blinking
every 1 sec.
Upgrading rmware
4Red blinking every 0.15 sec. & Green blinking
every 0.15 sec.
Restoring default
Hardware Reset
The reset button is used to reset the system or to restore the factory default settings. Sometimes
resetting the system can return the camera to normal operation. If the system problems remain
after reset, restore the factory settings and install again.
Reset: Press and release the reset button with a paper clip or thin object. Wait for the Network
Camera to reboot.
Restore: Press and hold the reset button for at least ten seconds to restore system defaults.
Note that all settings will be restored to factory defaults.
NOTE:
If powered by a power adapter, the adapter should be properly grounded.
セキュリティ基準（新規則第34条の10)
「本製品は 電気通信事業者（移動通信会社、固定通信会社、インターネットプロバイダ等）
の通信回線（公衆無線 LAN を含む ）
に直接接続することができません。本製品をインターネットに接続する場合は、必ずルータ等
を経由し接続してください。」

VIVOTEK
4 - User's Manual
Overview
VIVOTEK’s SD9361 and 9362 is a high performance H.265 Full HD speed dome network
camera. Armed with a 20x or 30x optical zoom lens, the camera is able to capture ne details
at top-notch quality. By combining both H.265 and VIVOTEK’s Smart Stream II technology, it is
capable of reducing both bandwidth and storage consumption by up to 80%* while maintaining
the highest standard of image quality.
Offering extra smooth video quality with resolutions of up to 60 fps @ 1920x1080, the SD9361,
9362 is also equipped with WDR Pro technology and IR-cut filter for seamless day/night
operation. This enables the camera to cope effortlessly with the challenging lighting conditions
faced in 24/7 surveillance. The SD9361 and 9362 also provide fast, precise movement with
continuous 360-degree pan and 110-degree tilt, and easy-control with up to 256 preset positions
when tracking any object of interest. To add to this impressive array of strengths, built-in auto
tracking provides instantaneous reaction to any suspicious moving objects, and audio detection
ensures an additional layer of intruder detection. Further, EIS (electronic image stabilization)
and defog features enhance video quality in windy or foggy conditions.
Finally, the water-proof IP68-rated, vandal-proof IK10-rated and NEMA 4X-rated housing of the
SD9361 and SD9362 protects the camera body against rain, dust and corrosion and provides a
wide operating-temperature range of between -40°C and 55°C. This combination of robustness
and high performance ensures that the camera is especially suitable for monitoring wide, open,
harsh indoor or outdoor spaces such as airports, highways and parking lots where high-level
reliability and precision are called for.
* Depending on scene being monitored
Revision History
■ Rev. 1.0: Initial release.
■ Rev. 1.1: Updated password policy, SD card capacity, video profiles, use of RTSP players,
authentication, system time time zone, logs, RTSP streaming, and URL command update.
IMPORTANT:
Below are the requirements for powering the the speed dome:
Feature Power Consumption
Normal w/
heater
48W, requires a 60W PoE injector (AP-GIC-010A-060) or PoE switch (AW-
IHU-0100, -0200, -0600); AC24V (3.5A) also applies
w/ IR unit 95W, VIVOTEK's AW-IHU-0101 & AW-IHU-0201
DC 24V (3.5A) applies, AC 24V is not sufcient.

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User's Manual - 5
Read Before Use
The use of surveillance devices may be prohibited by law in your country. The Network Camera is not
only a high-performance web-ready camera but can also be part of a exible surveillance system. It is
the user’s responsibility to ensure that the operation of such devices is legal before installing this unit for
its intended use.
It is important to rst verify that all contents received are complete according to the Package Contents
listed below. Take note of the warnings in the Quick Installation Guide before the Network Camera is
installed; then carefully read and follow the instructions in the Installation chapter to avoid damage due to
faulty assembly and installation. This also ensures the product is used properly as intended.
The Network Camera is a network device and its use should be straightforward for those who have basic
networking knowledge. It is designed for various applications including video sharing, general security/
surveillance, etc. The Configuration chapter suggests ways to best utilize the Network Camera and
ensure proper operations. For creative and professional developers, the URL Commands of the Network
Camera section serves as a helpful reference to customizing existing homepages or integrating with the
current web server.
Package Contents
■ SD9361, SD9362, or SD9362-EH-v2
■ Wall Mount Bracket / Screws
■ Screws / Alignment Sticker / T20 and T25 L-wrench / Desiccant Bags
■ Quick Installation Guide
■ Software CD / Warranty Card
■ I/O Combo Cable (may come with one 1m combo cable or Separately Purchased)
Symbols and Statements in this Document
i
INFORMATION: provides important messages or advices that might help prevent inconvenient
or problem situations.
NOTE: Notices provide guidance or advices that are related to the functional integrity of the
machine.
Tips: Tips are useful information that helps enhance or facilitae an installation, function, or
process.
WARNING: or IMPORTANT:: These statements indicate situations that can be dangerous or
hazardous to the machine or you.
Electrical Hazard: This statement appears when high voltage electrical hazards might occur
to an operator.

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6 - User's Manual
IMPORTANT:
1. The product must be installed and protected in a location that is not easily accessible, and
is away from impacts or heavy vibration. For example, at the location where the surveillance
cameras are looking down or installed at high positions such as on a wall, or at least 3 meters
above the ground.
2. The camera should be installed at least 10 centimeters away from the eave of a building.
3. If powered by a power adapter, the adapter should be properly grounded.
4. Maintenance and repair work must always be carried out by qualied technical personnel.
5. Disconnect power from the unit when performing a maintenance task.
6. Please contact VIVOTEK's certied dealers for power adapters.
NOTE:
Camera Hardware Preventative Maintenance:
1. Visual inspection of all major components including accessories, cabling and connections
where accessible for signs of deterioration or damage.
2. Check and clean cameras, lenses and housings inside and out as needed.
• Please do not scratch, damage, or leave fingerprints on the dome/front cover and/or lens
because this may decrease image quality.
• For general cleaning of dirty areas, it is suggested to use compressed air to remove dust
and/or other debris in order not to damage the on-board components.
• In order to clean oil stains, it is recommended to use a spray-type decomposing cleaner
(absolutely avoid reciprocating wipes on the surface). After the oil has decomposed, spray
it with water, dry with air, and/or absorb water with a cotton cloth or a soft cloth (dab, please
avoid wiping).
• Do not use harsh detergents, gasoline, benzene or acetone, etc. to clean as they may
deform or cause damage to the product. Also, excessive cleaning could damage the surface.
3. Check images for correct eld of view (pan, tilt and zoom focus) and adjust as necessary.
4. Check and replace the Micro SD memory card as needed.
• Stop edge recording before removing the Micro SD memory card.
• Make sure that the Micro SD memory card is right side up and do not insert it with force,
otherwise it may be damaged.
• When it is raining or the humidity is high, insertion or ejection of the Micro SD memory card
is not recommended.
5. Disassembly of the dome/front cover carries the risk of internal dew condensation, so please
remember to replace the desiccant bags on the inside of the cameras before reassembly.
6. Check that the camera view has not been blocked by obstacles and that you can see the
property perimeter clearly.
7. Make sure the interiors of cameras and accessories, like mounting kits and/or enclosures,
are clean and dry.
8. Make sure cameras are securely attached to the wall/ceiling/mounting kits.

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User's Manual - 7
Physical Description
Outer View
Reset Button
Inner View
Lens
Status LED
This drawing shows a camera with its dome
cover removed.
MicroSD card slot
IR unit connector
LAN connector
Safety wire hook
I/O combo connector
Alignment marks

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1. If you forget the root (administrator) password for the camera, you can restore the camera
defaults by pressing the reset button for longer than 5 seconds.
2. If DHCP is enabled in your network, and the camera cannot be accessed, run the IW2 utility
to search the network. If the camera has been congured with a xed IP that does not comply
with your local network, you may see its default IP 169.254.x.x. If you still cannot find the
camera, you can restore the camera to its factory defaults. The factory default is DHCP client.
3. If you change your network parameters, e.g., added a camera via a connection to a LAN
card, re-start the IW2 utility.
Tips:
NOTE:
1. This equipment is only to be connected to PoE networks without routing to outside plants.
2. For PoE input, use only UL listed I.T.E. with PoE output.
DI/DO Diagram
DI-
DO+
DI+
DO-
Switch
External Device
External DC power
Dry contact with external DC power source to supply a relay. Dry contact is the safest connecon
to protect devices.
NC
NO
Relay
Photo
Coupler
DC
DC 0V
DC 0V
External AC power
with Protected Eart
h
AC
PE
PE
1. The DO+ pin provides 12V output voltage, and the max. load is 50mA.
2. The max. voltage for DO- pins is 80VDC (External power).
In order to control AC devices, the above diagram can be taken in consideration. The diagram
uses a relay to control the ON/OFF condition of the AC device.
3. An external relay can be triggered by using DO+ or by an external power source, depending
on the type of relay you use.
4. In case of using an individual relay (instead of using a relay module), for protection against
voltage or current spikes, a transient voltage suppression diode must be connected in parallel
with the inductive load.

VIVOTEK
User's Manual - 9
DI-
DO+
DI+
DO-
Switch
External Device
External DC power
Wet contact with external DC power source to supply a relay.
NC
NO
Relay
DC
External AC power
with Protected Earth
AC
PE
PE
DC 0V
DI-
DO+
DI+
DO-
Switch
External Device
Dry contact and using camera’s DO+ to supply a relay.
NC
NO
Relay
AC
External AC power
with Protected Eart
h
PE
PE

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10 - User's Manual
Hardware Installation
Ø 9.5mm or 3/8”
1. Jot down the camera's MAC address for later reference.
2. The camera weighs 3kg. Select a rigid mounting location to prevent vibration to the camera.
Attach the alignment sticker to the wall.
3. Drill 4 pilot holes (9.5mm in diameter and 4cm deep) into the wall, and then hammer in
threaded anchors. Note that you should hammer the anchors with hex nuts on them so that
the threaded poles will not be deformed! If preferred, drill another hole for routing cables.
4. Remove the hex nuts, washers, and leave one washer on each of the threaded poles.
0002D10766AD
SDXXXX
1. IO wires are user-supplied.
2. Avoid touching the circuit boards to prevent
damage by electro static discharge.
3. Use CAT5e, CAT6 cables only.
NOTE:

VIVOTEK
User's Manual - 11
LAN I/O combo
5. Connect power or I/O wires, and use foam tapes or seal foam to ensure the back-end
connection is waterproof.
6. Route your I/O combo and Ethernet cables along the routing guide poles to form drip loops.

VIVOTEK
12 - User's Manual
7. Secure the bracket to wall.
15cm
8. Remove the cable gland from the LAN port. If I/O wires or
24V power are preferred, use the T20 L-wrench to remove
the top cover on the I/O connectors.
T20
The cable length hanging on the outside of
the bracket should be 15cm.

VIVOTEK
User's Manual - 13
9. Install the safety wire bracket and a self-supplied ground wire to one of its screws. Hook up
the safety wire between the bracket and the camera.
10. Install the components of the waterproof cable gland to the Ethernet and I/O combo cables.
The outer jacket of
the combo cable is
ush with cabling
hole.

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11. Connect the I/O wire headers to camera and then secure the top cover.
T20
12. Connect the Ethernet cable (along with its cable gland) to the camera.
IMPORTANT:
Make sure all waterproof cable glands have
been properly installed. Water leakage will cause
irrepairable damage to the camera.

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User's Manual - 15
13. Install the camera to bracket by aligning the mark on bracket with the #1 marking on the cam-
era.
1
2
14. Turn the camera clockwise. The camera should be locked in place.
NOTE:
To disconnect a LAN cable, loosen the cable gland
and pull the cable against the socket wall towards
the side of the locking tab.
1
2

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15. Secure the connection using the T25 L-wrench from the top.
T25
16. Open the dome cover using the T20 L-wrench. Install a microSD card, and replace the desic-
cant bag on the inner side of camera chassis.
M
icro
SD
T20

VIVOTEK
User's Manual - 17
17. Remove the foam blocks in the chassis, and the front and rear of the lens module. Also re-
move the plastic sheet from the inside of the dome cover.
18. When done, secure the dome cover using the T20 L-wrench.

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IR Unit Installation
1. Remove the sun shield from the camera, and then install the IR unit by driving 3 Phillips
screws. Align the cable with the routing groove on camera.
2. Remove the metal cap on the IR unit connector. Install the connector by aligning the indica-
tors. Tighten up the connector by turning the metal coupling ring clockwise.

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User's Manual - 19
3. Pess the cable into the routing groove so that the cable will not get in the way when installing
the camera.
AM-118
AM-116/117
3/4”
AM-529
The camera can also be mounted through a
pendant mount combination as shown below.
The rest of the installation prcedure is the same
as described above.
Pendant Mount

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Mechanical Dimensions
Shown below are the dimensions of the wall mount bracket and its mounting holes:
You can nd the installation instructions on VIVOTEK’s website for other options such as para-
pet mount: http://www.vivotek.com/web/product/accessories.aspx