VKI Technologies Suprema Operation manual

VKI Publication # N016489 February 2012 Page 1 of 58
HOT BEVERAGE SYSTEM
Operation and Service Manual

SUPREMA - OPERATION & SERVICE MANUAL
Page 2 of 58 02-2012 Suprema - Operation & Service
TABLE OF CONTENTS
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Overview of Components......................................3
Selection Panel & Interior Door Panels................ 3
Unpacking and Setting Up..................................... 4
Unpacking the Equipment ................................4
Removing Shipping Materials...........................5
Connections and Adjustments..........................5
Applying the Fascia.......................................... 6
Applying the Inner Door Decals........................ 6
Installing Carafe Tray, Cup Stand & Bezel .......7
Water Connection.............................................7
Installation at an Account......................................8
Placement of the Equipment ............................8
Water Filter....................................................... 8
Connecting to a Water Supply..........................9
Running Copper Tubing .................................10
Finishing Touches ..........................................11
Programming the Equipment..............................12
Viewing and Resetting Counters....................12
Total per Selection Counter............................13
Coin Dispense................................................13
Total Counter Reset & Access Code.............. 14
Set-Up Mode & Access Code......................... 15
Product ON/OFF............................................. 16
Setting Products.............................................16
Setting Water..................................................17
Setting Prices .................................................17
Enabling Switches..........................................18
Canceling Individual Selections...................... 18
Default Setting................................................ 19
Top Pause......................................................19
Bottom Pause................................................. 20
Maximum Number of Cups per Carafe...........20
Frequency of Messages .................................21
Service Counter..............................................21
Bottom Pause Delay.......................................22
Canceling Messages......................................22
Free Vend Key Switch Set-Up........................ 23
Brewer Rewind Message................................23
Number of Chocolate Pump Cycles ...............24
Double-Cup Feature....................................... 24
Press-Hold Hot Water ....................................25
Temperature................................................... 25
Custom Message............................................ 25
Language........................................................ 26
Water Level Probe..........................................27
Post-Mix..........................................................27
Locking the Counters......................................28
Force Vend Feature........................................28
Operation Information..........................................29
Resetting Coffee and
Chocolate Refill Messages .............................29
Priming the Chocolate Pump..........................30
System Status Indicators................................30
General Information........................................31
Chocolate Rinse Cycle....................................32
Brewer Rinse Cycle ........................................33
Downloading Software and Transferring
Settings..................................................................34
Downloading Software Updates......................34
Transferring Settings.......................................36
Indicator messages ..............................................38
Replacing Major Components.............................41
Brewer.............................................................41
Brewer Motor ..................................................42
Inlet Valve.......................................................43
Outlet Valves...................................................44
Water Tank Assembly.....................................45
Water Tank Lid Assembly...............................46
Heater Element...............................................47
Drain Valve .....................................................48
Ingredient Dispenser.......................................49
Ingredient Dispenser Motor.............................50
Front Board.....................................................50
Rear Circuit Board ..........................................51
Fuse Box Assembly........................................52
Wiring Diagrams ...................................................53
Electrical Diagram...........................................53
Brewer Harness..............................................54
Overflow Harness ...........................................54
Temperature Probe Harness ..........................54
Chocolate Pump Harness...............................54
Fuse Box Harness ..........................................55
General Harness.............................................55
Water Tank Harness.......................................56
Coin Changer Installation ....................................57
Installing the Coin Changer ............................57
Installing the Pricing Decals............................58
COUNTERS
SET-UP MODE

SUPREMA - OPERATION & SERVICE MANUAL
Suprema - Operation & Service 02-2012 Page 3 of 58
Hidden buttons for
scrolling from menu
to menu.
Hidden buttons for
adjusting settings
within a menu.
OVERVIEW OF SUPREMA COMPONENTS
SELECTION PANELS & INTERIOR DOOR PANELS
SET-UP - Provides access to
the programming and to the
configuration of the machine.
FREE/COIN - Toggles the
machine from "FREE" mode to
"COIN" mode. Red indicator
LED will be lit when the
machine is in "FREE" mode.
OPEN BREWER / RESET PRODUCT - This button is red
to simplify identification for the caretaker. It opens the
brewer to perform maintenance.
RINSE CYCLE - Provides access to the rinse cycles for
the brewer and chocolate components.
Suprema Interior Door Panel
Suprema Selection Panel

SUPREMA - OPERATION & SERVICE MANUAL
Page 4 of 58 02-2012 Suprema - Operation & Service
UNPACKING & SETTING UP THE EQUIPMENT
Unpacking the Equipment
Check the shipping carton for shipping damage, prior to signing for the delivery. If any damage
is evident, indicate the damage on the delivery slip before signing. Make certain that the driver
signs in recognition of the damage. The carton left the factory free from damage. If there is
damage, the claim is to be made with the carrier, and not with VKI Technologies.
1. Remove the coffee maker from its shipping carton.
a) Lay the coffee maker on its side.
b) Cut the tape on the bottom of the carton.
c) Fold the flaps outwards and cut off the bottom flap.
d) Remove the polystyrene (foam) packing material, and cut the plastic bag with
scissors, as indicated in figure 3.
e) Turn coffee maker upright and lift off the carton.
f) Remove the remaining polystyrene packing and the plastic bag.
g) Remove the decal package and set it aside, for the moment.
Note:
Prior to signing for
any type of delivery,
check all packages
for shipping related
damage.
If equipped with a
“Tip-N-Tell” or a
“ShockWatch”
indicator, check the
status of the
indicator and note
any damage on the
bill of lading.

SUPREMA - OPERATION & SERVICE MANUAL
Suprema - Operation & Service 02-2012 Page 5 of 58
Removing Shipping Materials
1. Lift and place the coffee maker onto your workbench.
2. Open the outer and inner doors.
a) There are two sets of keys attached to an envelope on the service cord. The keys
numbered 8625 are for the outer door. The keys numbered 8645 are for the inner
door.
3. Remove all the shipping tape.
a) Shipping tape is found in the following areas: Valve cover, Service cord, Brewer
spout, Cup Trays.
Connections and Adjustments
When the water tank is drained after testing at the factory, it is possible for the element may
remain hot for a short while afterwards and trigger the thermal cut-off switch.
1. Reset the thermal cut-off switch.
a) Remove the valve cover (figure 1) on the front of the hot water tank.
b) Remove the plastic wing-nut securing the water tank access panel to the top of the
machine.
c) Remove the water tank access panel.
d) Press the “reset” button on the thermal cut-off switch (figure 2).
2. Re-install the water tank access panel, and the valve cover.
WARNING: Never lift the machine by placing your hand underneath the
front door. It is not designed to support the weight of the machine, and
serious personal injury and/or damage to the unit may occur.
WARNING: Do not connect the service cord to the wall outlet at this point
as more adjustments are still required to the machine.
Figure 1 - Remove valve cover.
Figure 2 - Reset the thermal cut-off switch.