Volante J1900 User manual

416.988.6333 | 1-877-490-6333 [e-mail] | [e-mail]
POS Ports
Unytouch –J1900 Flex
ABC
PWR IN
Power
LAN
Connection
DF
USB (2.0)
For scanners
and pinpads
VGA
POS Back Display
COM Ports
For pinpads and
weightscales
12V Out
Customer Display
Back Ports and Connections
E
The J1900 Flex features a base that allows for monitor tilting. UPS
Uninterruptable
Power Supply
POS
Power
Pinpad
Power
Weighscale
Power
USB Dock
4 USB Ports
Barcode Scanner
Motorola DS9208
Magnetic
Swipe Reader
(Side of Monitor)
Ports used in POS, Cashier and Printer Setup
Ports for the J1900 are located on the back of the screen, on the
underside.
* The POS terminal’s ports may be arranged differently on some models Cash Drawer
UZ-HS410A
Serial Cable
Weightscale to terminal
Pinpad to
terminal cable
Receipt Printer
Thermal Printer
Pinpad
iPP Series
Weight Scale
Avery Weigh-Tronix 6710U
Serial Cable
Communication
with cash drawer
Cable Port
under Drawer
Port on
back of printer Power display hookup
Customer-
Facing Display
Side View
Tilt Functionality
RJ11
For Cash Drawer
Connects to Printer
Battery
Side
Receipt
Printer

416.988.6333 | 1-877-490-6333 [e-mail] | [e-mail]
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1"Server Status
Disconnected“ Message
Cash Drawer Does Not Open /
Is “Clicking”
2
If the cash drawer is not kicking:
1. If you hear clicking, use a key to unjam or unlock the
drawer.
2. Check for paper in the printer. Open the printer and
insert a roll of paper if it is empty.
3. Check for a red light on the printer, and that the lid is
closed. This indicates an issue is present.
4. Check if printer is printing; print the last receipt to test.
5. If receipts do not print, perform a diagnostic test print to
check the status of the printer. To do this:
oTurn the printer OFF using the power button.
oPress and hold the FEED button for 3-4 seconds
and turn the printer ON.
oRelease the FEED button to print a test page.
6. Open the cashier screen. Use the "Open Drawer" button
on cashier screen found under “More Options” to open
the cash drawer.
7. Ensure that the cash drawer cable is not loose; and that
it has is still in the back of the printer/drawer.
Refer to the Back Ports diagram on page 1 to identify
ends of the cash drawer and printer cables.
8. Ensure you are assigned to the drawer.
Power
Open Lid
Paper Indicator
FEED Button
POS Terminal
Troubleshooting
3Power Switch
(Side of monitor)
If a terminal is not powered on, or touch is not
responding, please reboot the POS terminal by
holding the power switch for 10 seconds. This
switch is located to the left of the terminal screen.
4Customer/Back Display
Troubleshooting
If the customer-facing (back) display is not
working, please check the following:
•Check if the display is actually on.
•If it is not on, please check that your power
cables or connections are not loose.
•The power cable is connected to the back of
the display. The other end connects to the 12V
out port (See Hardware Ports – “E”)
•If the display is still not working, please check
whether the VGA cable at the back is plugged
in properly. For a visual, see: VGA Port (See:
Hardware Ports –“C“).
5Pin pad
Troubleshooting
If the pin pad is failing to process transactions:
1. Check if the server status is connected or
disconnected; refer to Troubleshooting Point
#1 for how to check server status.
2. Restart the pin pad by pressing the Yellow
button and Asterisk (*) key as shown in the
picture on the right.
3. Once the pin pad restarts, restart the POS
software by going into "Admin Options“. Press
the "Exit/Restart/Minimize POS" button.
6Barcode Scanner
Troubleshooting
Barcode scanners are USB devices powered by
the POS USB Ports (refer to Hardware Ports –
Figure “B”) :
•If the barcode scanner’s power light is not on,
and the scanner cannot scan items, please
check the connection with the USB port.
•Unplug the cable and plug it in again to
refresh the connection status.
If all POS screens are showing this status, then
there is likely an issue with the site's network.
Please contact your local IT team if the status
keeps connecting and disconnecting.
•If only one POS or very few POSes are
showing this status, please check the Internet
cable’s physical connection via the LAN Port
(Hardware Ports – Figure “D“).
NOTE: If server status is disconnected, credit,
debit and report reconciliation may be affected.
Can’t resolve your issue? Please call our toll free numbers: