Vornado VMH500 User manual

WHOLE ROOM HEATER
OWNER’S GUIDE
READ AND SAVE
THESE INSTRUCTIONS
model VMH500
vornado.com

2English
vornado.com
800.234.0604
[email protected]
we expect
this product
to be PERFECT
if it’s not,
WE will make
it right

3
English
Important Safety Instructions ............................................................. 4
Safety Features ................................................................................... 7
Controls............................................................................................... 8
How to Use ......................................................................................... 9
Remote Control................................................................................. 10
Cleaning ............................................................................................ 11
Storage.............................................................................................. 12
Reset Heater ..................................................................................... 12
Troubleshooting ............................................................................... 13
Warranty............................................................................................ 14
CONTENTS

4English
READ ALL INSTRUCTIONS BEFORE
USING THIS HEATER
IMPORTANT SAFETY INSTRUCTIONS
This owner’s guide and any additional inserts are considered part of
the product. They contain important information about safety, use and
disposal. Before using the product, please familiarize yourself with all
operating and safety instructions. Please keep all documents for future
reference and pass these documents on, together with the product, to
any future owner. See www.vornado.com to view, download and print
the most current version of this owner’s guide.
INTENDED USE: This product is intended to heat and circulate the
air in indoor living spaces only. This product is intended for oor use
only. This product is not intended for commercial or industrial use.
This heater is not intended for use in bathrooms, laundry areas, and
similar damp locations. The manufacturer assumes no responsibility
for damage or injury due to unauthorized use or product modication.
Failure to follow these directions will void the product warranty.
WARNING: When using electrical appliances, basic precautions
should always be followed to reduce the risk of re, electric shock, and
injury to persons, including the following:
WARNING: Chemical burn hazard. Keep batteries away from
children.
WARNING: KEEP NEW AND USED BATTERIES AWAY FROM
CHILDREN. This product contains a lithium button/coin cell battery. If
a new or used lithium button/coin cell battery is swallowed or enters
the body, it can cause severe internal burns and can lead to death in as
little as 2 hours. Always completely secure the battery compartment.
If the battery compartment does not close securely, stop using the
product, remove the batteries, and keep it away from children. If you
think batteries might have been swallowed or placed inside any part of
the body, seek immediate medical attention.
WARNING: Risk to Children and Impaired Persons
- Extreme caution is required during the installation, operation,
cleaning and maintenance of this product by or around children
12 years of age and younger and anyone with reduced physical,
sensory or mental capabilities, and whenever the heater is left
operating and unattended. Children should be supervised to ensure
that they do not play with the appliance, its parts and packaging
material.
INSTALLATION WARNING—To reduce risk of re, electrical shock
and injury to persons, observe the following:
- A heater has hot and arcing or sparking parts inside. Do not use it in
areas where gasoline, paint, or ammable liquids are used or stored.
- Do not use this heater in an RV, boat or during any application
where battery power is converted to AC power.
- Place this product at least 3 feet away on all sides from electrical
outlets, furniture, pillows, bedding, papers, clothes, curtains and
other objects that may cause or catch on re. Do not place the
heater near a bed because objects such as pillows or blankets can
fall off the bed and be ignited by the heater.
- To prevent a possible re, do not place the heater on soft
surfaces, like a bed, where air intakes or exhaust can be blocked in
any manner.
- No part of this product (the appliance, power cord, plug, packaging,
etc.) should be placed near furnaces, replaces, stoves or other high
temperature heat sources. Do not use in a window, on an uneven or
unstable surface, or near water.
- Do not use this product on an elevated surface such as a shelf or
desktop. Use only while placed on the oor. Operate only in the
upright position.

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- This appliance, power supply, power cord and plug cannot come
into contact with water. Do not use this product on wet surfaces.
Do not use this product in a bathtub or shower or position product
where it may fall into a bathtub, shower, laundry, swimming pool or
other water container. Do not use in a window, outdoors, or exposed
to weather or elements.
- Do not run cord under carpeting. Do not cover cord with throw
rugs, runners, or similar coverings. Do not route under furniture or
appliances. Arrange cord away from trafc area and where it will not
be tripped over. The cord should not hang over edges of counters
or be placed where it can be crimped or closed in doors. Place
appliance near an easily accessible outlet so the product can be
unplugged quickly during an emergency.
- Do not modify the product with any aftermarket accessory.
SAFE USE WARNING—To reduce risk of re, electrical shock and
injury to persons, observe the following:
- Use this heater only as described in this manual. Any other use not
recommended by the manufacturer may cause re, electric shock, or
injury to persons.
- Extreme caution is required at all times a heater is in operation.
Always unplug heater when not in use. Vornado does not
recommend unattended and unsupervised use of this heater.
- This heater is hot when in use. To avoid burns, do not let bare
skin touch hot surfaces. If provided, use handles when moving
this heater.
- Always plug heaters directly into a wall outlet/receptacle. Never use
with an extension cord or relocatable power tap (outlet/power strip).
Do not use this heater on a surge-protected unit or Ground Fault
Circuit Interrupted (GFCI) outlet.
- Before plugging power cord into electrical outlet, be sure that
all electrical information on the rating label, including voltage, is
compatible with your outlet’s power supply.
- WARNING: To reduce likelihood of circuit overload, re and electric
shock, do not operate with a solid state speed device, such as a
dimmer control switch. Do not use this heater with a timer designed
to automatically turn the unit on or off, as this may accidentally
disable the heater’s thermal cutout safety feature.
- Use of this appliance on the same electrical circuit as another high
energy use product, such as a vacuum cleaner, blender, variable
speed fan or circular saw is not advised.
- Risk of re. Do not operate any heater with a damaged cord or plug
or after the heater malfunctions, has been dropped or damaged in
any manner. Discard heater or return to authorized service facility for
examination and/or repair.
- Do not sit or stand on product.
- Never use the cord as a handle or otherwise yank, strain or stretch
the power cord.
- Do not insert or allow foreign objects to enter any ventilation or
exhaust opening as this may cause an electric shock or re, or
damage the heater.
- Check your heater cord and plug connections. A loose tting outlet
can cause the plug to overheat or cause a re. Be sure plug ts tight
in the outlet. Check frequently during use to make sure plug and
outlet are not hot. If so, discontinue using heater and have outlet
replaced by a qualied electrician.
- Never ignore the signs of an electrical problem, such as: warm
outlet coverplates, sparks when plugging in or operating, lights
ickering/dimming during operation. Immediately turn off and
unplug the appliance if any such problems are noticed. Contact a
qualied electrician to investigate possible causes before operating
the appliance again.
- Note: Heaters draw more current than small appliances,
overheating of the outlet may occur even if it has not occurred with
the other appliances.
- This product’s power cord is equipped with a three-prong,
grounded plug that must be inserted into a grounded receptacle.

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Connect to properly grounded outlets only.
- This heater is for use with 120 volt electrical outlets. The cord has
a plug as shown at A in Figure 68.1, below. An adapter as shown
at C is available for connecting three-blade grounding-type plugs
to two-slot receptacles. The green grounding lug extending from
the adapter must be connected to a permanent ground such as a
properly grounded outlet box. The adapter should not be used if a
three-slot grounded receptacle is available.
- Before moving, repositioning, servicing, cleaning and when not in
use, use the product controls to turn off the power and then unplug.
To disconnect from outlet, grasp and pull only the plug. Also, power
off and unplug if the product will be left unattended for an extended
period of time or during electrical storms.
- If your heater suddenly stops working:
• This heater is equipped with a thermal cutout safety feature
designed to automatically shut off when overheating is detected.
See the “RESET HEATER” instructions in this guide to determine
how to check and reset the heater.
• If the heater and other electrical products suddenly stop working
at the same time, your home circuit breaker or fuse may have
tripped due to an overload of power. Consider only running your
heater on the “low” setting, only running one heater at once and
unplugging all other electrical products while running the heater,
and/or hiring an electrician to install an additional circuit to your
home’s electrical system.
SERVICING WARNING—To reduce risk of re, electrical shock
and injury to persons, observe the following:
- Clean your product regularly, only as is instructed in this manual.
Prior to cleaning, turn off the power on your product and unplug. Do
not use gasoline, thinners, solvents, ammonias or other chemicals
for cleaning. Refer to the CLEANING instructions provided.
- Do not open appliance housing while product is plugged in. To
avoid risk of shock, all service and/or repairs must be done by a
Vornado Authorized Service Center.
WARNING: Batteries may pose a choking hazard. Do not let
children handle batteries.
BATTERY DISPOSAL: Please dispose of batteries according to the
local laws and regulations of your region, and while keeping them
away from children. Some batteries may be recycled and accepted
for disposal at your local recycling center. DO NOT DISPOSE OF
BATTERIES IN FIRE. BATTERIES MAY EXPLODE OR LEAK. New
and used batteries may cause injury. Keep new and used cells (or
batteries) away from children.
SAVE THESE INSTRUCTIONS
Figure 68.1

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SAFETY FEATURES
AUTOMATIC SAFETY
SHUT-OFF SYSTEM
If airow becomes blocked,
power to heater is shut off to
prevent overheating.
METAL CONSTRUCTION
Forged from steel to be
re-resistant, yet cool to
the touch.
GROUNDED HEAVY-DUTY
POWER CORD
Adds durability and a
more-secure wall connection.
POWER CORD STORAGE
Safely store excess cord in
tray on back of heater.
FINGER-FRIENDLY DESIGN
Resists curious ngers.
AUTOMATIC TIP-OVER PROTECTION
If heater tips over, safety shut-off system
cuts power to heater. Position heater
back in upright position. Press Power
button and power is restored. Heater
returns to last stored setting.

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CONTROLS
POWER ON/OFF
MODE
High Heat (1500 watts)
Low Heat (750 watts) or
Fan Only
THERMOSTAT -/+
POWER INDICATOR LIGHT
Red light illuminates to
indicate the heater is on.
TIMER
This heater has a dual display
feature and both displays are
synced. One display is integrated
into the carry handle. The other
display is located on the front of
the heater.
The displays illuminate when
powered on and as settings are
adjusted. After a selection is made
the displays dim after 20 seconds.
REMOTE
CONTROL
Convenience at
your nger tips.
To change temperature display from
Fahrenheit to Celsius, press and hold (-) and
( ) for three seconds.

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HOW TO USE
Before use, check appliance for visible damage. DO NOT USE THIS HEATER if there is evidence of damage. If any damage is found, contact
Vornado Air LLC at 1-800-234-0604.
1. Use integrated handle on top of heater for
lifting and carrying.
2. Position heater so airow is not obstructed.
3. Unwrap power cord from storage tray on back
of heater. Plug power cord into standard
grounded wall outlet.
4. Press the Power button and select Mode or
Fan Only . Room temperature will illuminate
on both displays. Set thermostat to desired
temperature using -/+. SET TEMP numbers
will ash on both displays as you adjust.
Once the selection is made it will ash for ve
seconds, become constant for ve seconds
and then returns to room temperature. The
displays will then dim after 20 seconds. Default
settings upon rst use will be High Heat and set
temperature of 75 degrees.
5. Set timer to automatically power the unit off by
pressing . 0 will ash on both top and front
displays. Press to select the amount of time in
one-hour intervals, up to 12 hours. User can also
use -/+ to select the amount of time.
After a selection is made or after ve seconds
of inactivity, the number selection will stop
ashing and become constant. It is then
displayed for ve seconds, before room
temperature is displayed again. To cancel the
timer operation, select 0hours or hold for
three seconds.
The white indicator light on front display and
TIMER on top display will illuminate to indicate
the timer is on.
COOL DOWN
When you power off your heater while in
High or Low heat mode, it automatically
enters a cool down routine in which the
heating element turns off and the fan
exhausts remaining heat. During Cool
Down, both top and front displays count
down before powering off completely.

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Your VMH500 heater remote includes (1) coin-style CR2032 battery. Battery comes pre-installed. Remove battery pull tab before rst use. The
remote is located inside the EPS Styrofoam surrounding the front and back of the heater. Look for the REMOTE (È) sticker afxed to the remote
polybag inside the EPS Styrofoam.
REMOTE CONTROL
1. For battery replacement, the remote
requires one coin-style 3V CR2032 battery.
Always use the correct size and grade of
battery for this product.
2. To replace battery, open battery door
on the back side of the remote control
(you will need to loosen the small screw
on door using a #1 Phillips screwdriver
- screwdriver not included). If necessary,
clean the battery contacts and also those
of the device prior to battery installation.
Remove any plastic protection from the
battery and place it in the remote with the
+ side facing up. Replace the battery door
and screw.
Note: Remove battery from the remote
control when not in use for an extended
period of time and always remove dead
battery immediately and replace with
fresh. Do not store dead battery in remote.
3. Your remote control will operate the
same as the control functions located
on the heater, except when changing
modes. When changing modes, both
displays will show either LO, HI or FA
on the display as you cycle through.
Once the selection is made, it will
hold for eight seconds before room
temperature is displayed again.
The remote requires a line-of-sight path
to allow for the signal to be received
by the heater. Position the heater so
the receiver lens (inside the display
on front of heater) is visible from the
remote control.
CAUTION: DO NOT
INGEST BATTERIES.
Screwdriver required.
MODE
High Heat (1500
watts), Low Heat
(750 watts) or Fan
Only.
POWER
TIMER
THERMOSTAT -/+
WARNING: This product contains a button battery. If
swallowed, it could cause severe injury or death in just 2 hours.
Seek medical attention immediately.

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CLEANING
Because your heater moves a substantial amount of air, it will need regular cleaning. Cleaning the outside of the heater is recommended
on a weekly basis. If service is required, return your heater to Vornado. See WARRANTY for instructions.
1. Unplug heater before cleaning.
2. Use brush attachment on
household vacuum cleaner to
vacuum any accumulated dust
off Front Outlet Grille.
3. Use brush attachment on
household vacuum cleaner to
vacuum any accumulated dust
off Inlet Filter on back of heater.
4. Wipe down entire heater with a
soft, dry cloth.
Note: Inlet Filter on back of heater
is not removable.
Note: Do not modify the product
with any aftermarket accessory.
You should periodically blow
out the heater with pressurized
air to keep heat element and
motor clear of dust, hair and debris
that can build up inside the heater
as it moves air during use. This also
eliminates unwanted odors caused
by accumulation of these particles
inside the unit.

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During the off-season or after extended periods of non-use, you may
choose to store your heater. To ensure long life of the product, it is
recommended to store your heater by following these instructions:
1.Unplug power cord, wrap cord and slide inside storage tray on
back of heater.
2. Cover, or place back in retail carton if available. This prevents
heater from accumulating dust over time.
3. Store heater in cool and dry location.
RESETTING YOUR VORNADO HEATER
Your Vornado Heater has a multilevel safety shut-off system designed
to prevent overheating. Overheating may occur when the inlets or
outlet are blocked. If this happens, the safety shut-off system cuts
power to the heater and you must manually reset the heater.
1. Power heater off, then unplug power cord.
2. Remove any obstructions.
3. Wait 5–10 minutes, allowing heater to cool down.
4. Plug in power cord and place heater in desired position.
5. Power heater On. Your Vornado Heater should now
function normally.
Note: If the safety shut-off system repeatedly shuts off your heater
or if it will not reset after following the above procedure, call
Vornado Consumer Services Department toll-free at
1-800-234-0604.
STORAGE RESET HEATER
Cleaning is recommended before storage.
DISPOSAL
Dispose of all packaging
materials in an environmentally
responsible manner.

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English
TROUBLESHOOTING
POSSIBLE CAUSE AND SOLUTIONPROBLEM
Unit is not plugged in. Plug power cord into electrical outlet.
Household circuit breaker / ground fault circuit interrupter has tripped or blown fuse. Reset circuit breaker
/ ground fault circuit interrupter, or replace fuse. See IMPORTANT INSTRUCTIONS.
Unit has overheated. Automatic Safety Shut Off has initiated. See RESET HEATER.
Internal tip-over switch has been tripped and safety shut-off system has cut power to heater. Place heater
on level surface. See SAFETY FEATURES.
Unit is damaged or in need of repair. Cease usage and unplug. Contact Consumer Service for assistance.
Check lter and clean as necessary. See CLEANING.
Ensure unit is set to High Heat and thermostat is set to highest temperature setting.
Close all doors and windows to trap heat.
Allow unit to fully circulate heat throughout room; may take several minutes.
Unit fails to power on.
Airow is diminished.
Unit is not producing
sufcient amount of heat.

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Vornado Air LLC (“Vornado”) warrants to the original consumer or purchaser this Vornado®
Whole Room Heater (“Product”) is free from defects in material or workmanship for a
period of ve (5) years from the date of purchase. If any such defect is discovered within
the warranty period, Vornado, at its discretion, will repair or replace the Product at no cost.
For warranty or repair service:
Call 1-800-234-0604 or email [email protected] to obtain a Return Authorization (“RA”)
form. Please have or include your Product’s model number and serial number, as well as
your name, address, city, state, Zip code and phone number when contacting Vornado for
warranty service.
After receiving the RA form, ship your Product to:
Vornado Air LLC Attn: Warranty & Repair 415 East 13th Street, Andover, KS 67002. For your
convenience, please have your model number and serial number when contacting Vornado
with service inquiries. To ensure proper handling, packages must be clearly marked with
the RA number. Packages not clearly marked with the RA number may be refused at the
receiving dock. Please allow 1–2 weeks for repair and return of your Product after the
Product is received.
Repairs not covered by the warranty or outside the warranty period will require a fee to
cover the cost of materials, labor, handling and shipping.
This warranty does not apply to defects resulting from abuse of the Product, modication,
alteration, mishandling, improper maintenance, commercial use or repair or service of the
Product by anyone other than Vornado; damages which occur in shipment or are attributed
to acts of God. Improper product use, which includes using an external device that
alters or converts the voltage or frequency of electricity, or shipping a Vornado product
to a country not intended for use will void all warranties. Any unauthorized product
modication, repair by unauthorized repair center or use of non-approved replacement
parts is not recommended and any consequences will not be covered by support services
or product warranties. The product warranty will be honored only on models that are being
used in the country intended. REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS
WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER. VORNADO SHALL NOT
BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF
ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT. EXCEPT TO THE EXTENT
PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED IN
DURATION TO THE DURATION OF THIS WARRANTY. Some states do not allow the
exclusion or limitation of incidental or consequential damages, or allow limitations on how
long an implied warranty lasts, so the above limitations or exclusions may not apply to you.
This warranty gives you specic legal rights, and you may have other rights that vary from
state to state. The manufacturer assumes no responsibility for damage or injury caused
by failure to follow these instructions, improper product use or unauthorized product
modications. Any such actions will invalidate the product warranty.
All company names and product names are trademarks of their respective owners.
© All rights reserved. All technical information, data and instructions for the installation,
connection and operation contained in these instructions for use correspond to the latest
available information at time of printing. The contents of this manual may differ slightly
from the actual product. Observe any additional supplements.
WARRANTY
We expect this product to be perfect. If you’re not satised with this product, let us know.
We’re Here to Help
800.234.0604
vornado.com
[email protected]
© 2021 Vornado Air LLC Andover, KS 67002 U.S. Patent pending. Specifications subject to change
without notice. Vornado® is a trademark owned by Vornado Air LLC.
Designed, engineered and supported in USA.

CL3-0453 RB, V00
Vornado Air, LLC
415 East 13th Street, Andover, Kansas 67002
800.234.0604 | vornado.com