Warner Telecom Group Telephone & Voicemail User manual

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Telephone & Voicemail
Quick Reference Guide
For Questions on Your Telephone or Voicemail
Call: Valerie Young
Warner Telecom Group
206-575-4200 Ext. 301
[email protected]

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Entering Names
When entering names, use dial pad keys to enter letters. For example, press the digit 2 key once
for A, twice for B, three times for C, etc.
1 = 1 @ [ ¥ ] ^ _ \ { ׀} ←→
2 = A – C. a – c. 2
3 = D – F, d – f, 3
4 = I, g – I, 4
5 = J – L, j – l, 5
6 = M – O, m – o, 6
7 = P– S, p– s, 7
8 = T – V, t – v, 8
9 = W – Z, w – z, 9
0 = 0 ! “ # $ % & ‘ ( )
* = * + , - . / : ; < = >
# = Accepts an entry (only required it two letters on the same key are needed)
CONF = Clear the character entry one character at a time
FLASH = Clear all the entries from the point of the flashing cursor and to the right
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- Your Notes -

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Setting Up Message Notification
Message notification allows a user to be notified of their messages even
when they are out of the office. Users can be notified at up to three differ-
ent numbers.
To Set Up Message Notification:
Access your voice mailbox
Press OP for Mailbox OPtions
Press Nfor change Message Notification
Press Mto Modify a group
Select Notification Group to Modify
F - First Group
S - Second Group
T - Third Group
The voicemail will play the default setup
Press Ifor Incorrect to change the default setup
Follow the promptsto enter your customized setup
To Enable or Disable Message Notification:
Access your voice mailbox
Press OP for Mailbox OPtions
Press Nfor change Message Notification
Press Ato select group to be Active
Follow prompts to enable your notification groups 1-3
Using Interactive Softkeys
The display of your Aspire Telephone system has four interactiveSoft-
keys that work with the third line of the display of your telephone. When
accessing the voicemail system, use your Softkeys to interactive with the
voicemail system and prompts.
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Answer A Call
At Your Phone:
When your telephone rings
Lift handset or press SPK Key to answer call
Your CALL 1 Key will be red to indicateyou are on a call
Note: If your telephone is programmed with outside line keys,
the line that you are using will be Lite green.
Answer Another Phone Ringing:
Lift handset or press SPK Key
Press * * + Extension Number that is ringing
Place A Call
Internal Extension
Lift handset or press SPK Key
Dial Ext. No. orPress HotlineKey
*Note: You can press 1 after the Ext. No. to switch between voice and tone intercom
calling.
Outside Call
Lift handset
Press available Line Key if programmed or Press 9
Dial telephone number
Speakerphone Operation
You can place and answer calls by pressing the SPK Key instead of
using the handset.
Using Microphone Cutoff
During a speakerphone call
Press MIC Key to mute microphone
Key will light up red
Callers will be unable to hear you, but you will be able to
hear the caller
Press MIC Key again to turn microphone on
*Note: During a speakerphone call, you can lift the handset to make the
call private. Press SPK and hang up handset toreturn to speakerphone.

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Last Number Dial
To Preview the Last Number You Dialed:
With handset down
Press LND Key
Number will appear on display
Use Key in display to scroll
Lift handset or press SPK to dial number
To redial the last number you dialed:
Lift handset
Press LND
Call Hold
Place a Call on Hold:
While on a call
Press HOLD Key
Your CALL Key you are using will flash Red or
if your system is programmed with Line Keys, the line you are
holding will flash Green on your telephone and Red on all others.
Pick up a Call on Hold:
Press flashing Line Key from any phone
Or Press Flashing CALL Key
Call Park (optional feature)
Park A Call
While on a call
Press available Park Key
Park Key will flash green on your phone and red on
all other phones
Pick up a Call from Park
Press flashing Park Key
Call was holding on
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Transfer A Caller To A Mailbox
Use this procedure to transfer a caller directly into a co-workers voice
mailbox without ringing the telephone.
While on the call
Press HOLD Key
Press your MSG Key
Press Hotline key or dial extension number of co-worker
Hang-up
Other Voicemail Features
Transferring a co-worker into voicemail:
If a co-worker calling from outside the officewants to check messages,
you may transfer them into voicemail by doing the following:
Press HOLD Key
Press your MSG Key
Dial the Extension of the Co-Worker or press Hotline Key
Hang-up
The co-worker will here their greeting and can then press # to log onto
mailbox
Leave a quick message for a co-worker:
You can leave a quick message for a co-worker with outaccessing your
own voice mailbox:
Dial Extension Number of co-worker
Press MSG Key
Leave message
Note: You can press * to bypass a co-workers greeting.

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Accessing Voicemail
From Your Telephone:
Press MSG Key
You will be asked foryour security code
Default Security Code is 1234
From Another Telephone In the Office:
Dial Voice Mail Extension 700
You will be prompted for your mailbox number
Dial Mailbox Number (same as extension)
Enter Security Code if asked
From Outside the Office if you have a DID (Direct Inward Dial):
Dial your Direct Dial Number
When you hear your greeting
Press # to log on to your mailbox
Enter Security Code if asked
From Outside the Office if you have a Voicemail Back Door Number
or when Auto Attendant Is On:
Dial Voicemail Back Door Number:
When company greeting answers
Press # + Mailbox Number
Enter security code if asked
From Outside the Office if speaking with a Coworker:
Dial main company number
As Co Worker to transfer you to your mailbox
Press # to Log On to your Mailbox
Enter security code if asked
First Time Logon Tutorial: When you access your mailbox for the first
time, the system will play a recorded announcement and tutorial to guide
you in setting up your voicemail for the first time. The tutorial will only
play the first time you log into your mailbox. You will be asked to record
your personal greeting, record your name for the company directory, and
set up a new security code (up to 6 digits).
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Transfer A Call
While on a call
Press HOLD Key
Dial Ext. No. or Press Hotline Key
Announce call (Optional)
Hang-up to complete transfer of call
*Note: To return to the call before hanging up, press flashing call key.
Conference Call
Place or answer a call
Press CONF Key
Place your next call
Press CONF Key when answered
Repeat to add more parties
After adding all parties
Press CONF Key again to begin conference
One - Touch Calling
Programming One - Touch Keys
Press CALL 1
Dial 855
Press unused One-Touch Key (see page 2 chart)
Dial 9 + outside phone number you want to program
Press HOLD Key to program a name
Program name using chart on page 2
Press HOLD Key to save name
Press SPK to hang up
Use One-Touch Key
Lift handset (optional)
Press One-Touch Key

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DND
DND permits you to work at yourdesk without interruptions from the
phone.
Press DND Key
Dial DND Option code:
Ringing Tone Adjust
You can customize the way internal and external calls ring your phone:
To Change Incoming Ring Tones:
Press CALL 1
Dial 820
Press 1for internal call ringing or
Press 2 for external call ringing
Dial code for the ring pattern 1 - 8
Press SPK Key to save tone pattern
All Call Page
Lift Handset
Press InPg Soft Key
Dial 0
Make announcement
1 Blocks your outside calls
2 Blocks Paging, Intercom Calls, Call Forwards and transferred outside calls
3 Blocks All Calls
4 Blocks Call Forwards
0 Cancels Do Not Disturb
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Program Function Keys for Hotline Keys
Program your unused Function Keys for Internal Hotline keys to other ex-
tensions.
Press CALL 1
Dial 851
Press unused Function Key (see page 2)
Dial 01 + Extension number
Press HOLD to save
Press SPK to hang-up
Directory Dialing
If you have a Display phone, Directory Dialing allows you to select a in-
side or outside number by name.
There are four types of Directory Dialing:
ABBC - Company (Common) Abbreviated Dialing
ABBG - Department (Group) Abbreviated Dialing
OneT - Personal Abbreviated Dialing (One-Touch Keys)
EXT - Co-worker’s extension
With handset down
Press the Dir Softkey through display
Press Softkey prompt for directory you want to access
Dial the first letter/number for the name/number you want to call
For example, dial 2 for A, B, C or 2
Press the Up or Down Softkey arrows to jump to that section & scroll
Volume Controls
The volume keys work as volume up and down keys to adjust incoming
ringing, volume of speakerphone and handset volume. In addition, they
will change the contrast of the display when the phone is idle.
Adjust Volume on Incoming Ringing, Speakerphone, Handset or Dis-
play Contrast
While phone is ringing, or while talking with handset or speakerphone, or
if phone is idle.
Press Vol repeatedly to adjust the volume of ringing, current call,
or if phone is idle, the display contrast.