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Q: What do I do if I have problems connecting the device with the Wstein app?
Q: What if my Battery Cam is shown as being oine on the Wstein app?
• Make sure you are connected to a 2.4 Ghz Wi-Fi network. The pairing will not work on a 5 Ghz Wi-Finetwork.
• Make sure the battery camera is powered on with sucient battery level.
• Keep the Wstein app open for about three minutes and try reconnecting the battery camera.
• Place your smartphone next to the battery camera and make sure both devices are connected to the same Wi-Fi network. Try
opening a webpage to check whether the Wi-Fi network is online.
• Make sure your home Wi-Fi is working. Restart your router to reset your internet connection. You should also restart any Wi-Fi
range extenders or repeaters that you use.
• Make sure your camera is placed in an area that has access to a reliable Wi-Fi signal. The Battery Cam must maintain a strong
connection to your network to record and capture footage. If connection is disrupted, your Battery Cam will not be able to send
the feed to your viewing device.
• Bring the device near your router to check connectivity.
• Make sure your camera is connected to the local network with a strong signal and that all relevant
settings are correctly congured.
• Continue monitoring signal strength on the Wstein app as you head towards the area you would
like to mount your camera.
• Check the signal strength again at the mounting location.
• If your Battery Camera regularly shows a drop in signal, we suggest moving your camera to a location
with better signal strength.
Your Battery Cam may lose connection if mounted in an area with weak Wi-Fi signal. If your Battery
Camera loses connection constantly:
1. Assess where intruders are most likely to enter and the path they would take. Most intruders enter the home through a back
door, patio door, or garage door. It is advisable to place the battery camera near entrances to your home.
2. Mount the battery cam on walls that an intruder would walk alongside, such as a narrow pathway. The motion sensor works
best when movements run across the battery camera, not towards it.
3. Decide whether you want the camera to be visible or hidden. Visible security cameras are eective
burglary deterrents, but they are also targets for theft and vandalism.
4. Although the battery cam is weatherproof, it is advisable to mount it to a wall shaded from the rain and sunlight to maximize
battery life.
Important Tips
FAQ
Q: What if I still cannot connect to the Wstein app?
Q: What if I have problems nding“SmartLife-XXXX”?
• Unpair your battery camera from the Wstein app by pressing “Remove Device” and follow the instructions in the “App Pairing”
section of the user manual.
• You can nd“Unidentied-XXXX”or other similarly named networks in your Wi-Fi list. These networks are not password protected.