Water Care HS-10 User manual

HOT WATER METERED SOFTENER
WARRANTIES & HELPFUL HINTS
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HS-10, HS-14, HS-18, HS-23, HS-30
WaterCare | Regal House | South Road | Harlow | CM20 2BL
Telephone: [phone] | Email: [e-mail]

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Thank you for purchasing your new water softener from WaterCare.
In this booklet you will nd everything you need in respect of
warranties and helpful hints to ensure you get the best from
your new softener.
Please note the index below and nd relevant pages to
your purchase.
CONTENTS
Helpful Hints Page 3
Direct Purchases T&C's Page 4
Register Your Softener Page 11
HELPFUL HINTS TO KEEP YOUR
SOFTENER WORKING PROPERLY
2 3
• Use only Tablet or Pebble Salt.
(re-order your salt via www.watercare.co.uk)
• Check the salt level regularly and ensure
it does not fall below the water level.
• Fill the cabinet approximately 2-3 inches
from the top with salt when topping up.
WHAT’S IN THE BOX?
• Avoid moving the softener once
installed as this may cause hoses to
become kinked and cause ooding.
• Reset time clock if power is cut o for more than an hour.
What’s in the Box? Page 3
Installation Guide Page 5
Softener Set Up Page 8
Installation Instructions Page 6
• Your WaterCare Water Softener
• Salt Lid
• 2 x Stainless Steel Connection Hoses
(10mm bore hoses as standard, 19mm also available)
• Length of Drain Hose
• Length of ½” Overow Hose
• 1 x Outlet Hose Mesh Washer Insert

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This is a manufacturer’s warranty oering 12 months parts and labour
cover on manufacturing faults.
Where possible all repairs will be carried out on site.
CONDITIONS:
- The warranty covers the water softener only and not adjoining pipework.
- Service calls are taken and made Monday to Friday 8.30am – 5.00pm.
- Warranty is for commercial installations only.
- No liability can be accepted for damage caused by the water softener or
ancillary pipework.
- Work carried out that is not covered by this warranty will be charged at our
standard call out and labour rates (please contact for full details).
- Water Softener registrations must be completed and within 21 days of
purchase, see page 11.
EXCLUSIONS:
- Any fault arising from incorrect installation of the softener against the
manufacturers installation instructions.
- Misuse damage or neglect.
- Freezing of softener, water pipes or drain pipes.
- High water pressure. Max 5 bar pressure, exceeding 5 bar will void warranty.
(WaterCare recommends tting a pressure reducing valve should pressure exceed 3 bar)
- Blocking or kinking of supply or drain hoses.
- Interruption of electricity supply.
- Max temperature is 50°C.
(If the temperature exceeds this, a Temperature Reducing Valve should be installed – can be
purchased through WaterCare. Temperature exceeding 50°C will void warranty)
The Labour section of this warranty may be covered by the company from
whom the softener was purchased. Please contact them in the rst instance.
INSTALLATION GUIDE
To-By-Pass softener in case of technical fault: Close inlet and outlet isolation valve to
softener and open By-pass valve on mains supply - Reverse to reconnect softener.
SOFT WATER
TO SERVICE
EQUIPMENT
CONTROL VALVE
13 AMP
POWER SOCKET
INLET
Stop Tap on
incoming
main supply
Pressure
Reducing Valve
(PRV) if inlet
water pressure
exceeds 3 bar
Hard water
supply for
drinking water
Non-return valve
Inlet Valve (open)
Braided hoses
Inlet & outlet
exible
Outlet Valve
Bypass Valve
(shut)
Trapped upstand
or run drain hose
to external gully
Overow hose
terminated
through
outside wall
Air gap
Drain clip
WARRANTY
TERMS & CONDITIONS
DIRECT PURCHASES FROM WATERCARE DISTRIBUTORS
WATER SOFTENER

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INSTALLATION INSTRUCTIONS
EASY SET UP INSTALLATION OF YOUR NEW SOFTENER
Before beginning installation please ensure:
1) Pressure reducing valve is tted to pipe work if site pressure is over 3 bar.
2) Minimum site pressure is Min 1.5 bar – If below we recommend installation
of pumped softener.
3) A bypass should be tted and supplied by the installer
4) Only use hoses supplied
Failure to adhere to above may aect the performance of the softener and
invalidate warranty.
INSTRUCTIONS
- Remove Softener from the box and ensure that all parts are correct.
- Connect hoses to inlet and outlet connections on the back of the valve.
- Connect drain hose and ensure this is sited into a suitable waste outlet using
air gap tting supplied.
- Connect overow to outside drain.
- Slowly open the inlet valve to allow water to enter softener.
- Turn on electricity supply to softener.
- Check controller displays “BACKWASH” with a time shown in minutes.
- Allow controller to nish “BACKWASH” and enter “BRINE” position.
- When valve stops and displays countdown time on the controller press the
regeneration Key to step valve on to “RINSE”
- When in “RINSE” position press regeneration key again to step valve in to
“REFILL” position.
- Allow unit to count down this shown time. Cabinet will ll with the correct level
of water.
- Set day and time and incoming water hardness as per program instructions.
- Slowly open water outlet.
- Ensure bypass is set to closed.
- Check water supply, ow and that protected equipment is working.
- Add tablet salt.
INLET OUTLET DRAINAGE
Located under
valve cover
BRINE

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SOFTENER SET UP
SET TIME.
Press
SET HOURS.
The hour indicator will be ashing.
Press or to adjust value.
Press to save value and move on to next step.
SET MINUTES.
The minute indicator will be ashing.
Press or to adjust value.
Press to save value and move on to next step.
SET DAY OF WEEK.
The day indicator will be ashing.
Press or to adjust value.
Press to save value and move on to next step.
SET TIME OF REGENERATION. (DEFAULT IS 2AM)
The hour indicator will be ashing.
Press or to adjust value.
Press to save value and move on to next step.
The minute indicator will be ashing.
Press or to adjust value.
Press to save value and move on to next step.
PPM indicator will be ashing, do not adjust.
Press to save value and move on to next step.
07 will be ashing, recommended to leave on 07.
(7 day regeneration override)
Press to save value and move on to next step.

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REGISTER YOUR SOFTENER
To register your new WaterCare softener please visit:
www.watercare.co.uk/water-softener-reg
or scan the QR code:
SOFTENER SET UP...
The indicator will be ashing, do not adjust.
Press 4 times to save value and move on
to next step.
Display should now be showing the current time of
day and volume of soft water remaining.
SET THE INCOMING HARDNESS (DEFAULT 300PPM)
The indicator will be ashing.
Press or to adjust value.
Press to save value and move on to next digit.
Repeat until correct value is displayed.
Press to save value and move on to next step.
For an estimate of water hardness in your
area scan the QR code or visit:
www.watercare.co.uk/water-hardness-calculator
(Please note this is an estimate. For an accurate water hardness
reading we recommend undertaking a water hardness test)

Regal House, South Road, Harlow, CM20 2BL.
Telephone: [phone] , Email: [e-mail]
All our Softeners are 100%
Recyclable at end of life!
Contact WaterCare Recycling on
01279 780250 to nd out more
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