Water Protec E 2.0 User manual

User Guide
Thanks
Thank you for choosing Water-Protec. We want to offer you the best product that protects you from
water damage and we want to give you peace of mind. We invite you to read this guide carefully. It
contains useful information about the system.
The most complete solution for water damage prevention
Water-Protec products are manufactured according to the highest quality standards in the industry. This is
why Water-Protec offers the owner of a system a 5-year warranty on the stainless steel actuator and valve,
2 years on parts including the control panel, the sensors, the wired sensors, the remote control and the
adapter and 1 year on the installation performed by our Water-Protec certied network, from the original
date of purchase or installation.
If a part is proven to be defective during the warranty period, Water-Protec will provide, free of charge, the
parts necessary to restore the system to working order. A proof of purchase (sales invoice) must accompany
any warranty claim. Defects or damage caused by the use of parts other than original Water-Protec parts are
not covered by this warranty.
Please note that the warranty does not include damage caused by improper installation or improper use of
the product. In this case, labour or replacement of parts will be at the owner’s expense.
For a claim request, please rst contact our technical service at the number at the bottom of the page.
They will then guide you through the process of sending the defective part with a Return Merchandise
Authorization (RMA) number, or by email at: [e-mail]
Since 2014, Water-Protec has aimed to protect its clients’ living
environments from water damage, in the easiest and most
comprehensive way possible. The equipment is designed to protect
against water damage by shutting off the water supply to the home
in case of water detection. In the event that the sensors installed at
strategic locations detect the presence of water, a signal is quickly
transmitted to the control panel which activates the electronic
valve(s), thus preventing any excessive damage that could have been
caused by the water leak.
1 833 487-7997 1, avenue Liberté, Candiac (Québec) J5R 3X8 - Bureau : 1 866 724-8071
Warranty

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1. Valve : A smart stainless steel valve is installed at the main water inlet and
will automatically shut off water supply if sensors detect a leak. This valve can
handle a pressure of 150 Psi and it is a full port valve.
2. Control Panel : This panel gives you access to the main control functions of the
system. It can control up to 2 electronic valves. It is equipped with a 9 V battery
to operate the system in situation of power failure.
3. Remote control: From a distance, you are able to close or open the water supply
manually.
4. The sensors: The basic kit includes 5 sensors that must be placed in strategic
locations on the oor (for example, near the water heater, sinks, etc.) The sensors
send an alarm signal if the stainless steel electrodes simultaneously detect
water. They also send an occasional signal to the control panel to indicate that
they are functional.
5. Power adapter: A 12V DC (direct current) power adapter.
Contenu de base
Sensors with cable or
detection plates
are available for hard-to-reach places
(dishwasher, refrigerator, etc.).
Please note that the valve actuator is closed once a month
(every 650 hours) to prevent debris from accumulating and
interfering with proper operation.
Communication : RF - radio
frequency approbation: FCC/ISED
FCC: CA2040; IC: 2040A-4 (Ottawa/
Almonte); FCC: CA2041; IC: 2040G-5
(Montreal); CA0101 (Cambridge)
Canada and US Certification
CUS
62368
62368
Electrical Safety –UL 62368-1

MODEL E-2.0 User Guide 3
Our system is designed in Canada and is recognized by most insurers
First, check the content of the box: make
sure all parts are present and that you
have enough sensors for your property
conguration.
Using a pencil and inventory sheet (p.10),
browse your property. Identify each place to
protect and write them down on the sheet.
The sensors are powered
by two 3V batteries. If the
batteries are not already
installed, insert them into
the socket on the back of
each sensor. Make sure they are in the “ON”
position.
The sensors are powered by two 3V
batteries (CR2032). If the batteries
are not already installed, insert
them into the socket on the back.
Plug the control panel into an
electrical outlet and connect the valve to the
control panel.
Getting ready
Step 1: Synchronize the remote
control
Note : If you are not using the remote
control, you must press Cancel.
Press the Program button on the control
panel to activate this mode. When the
LEDs (1-3) start ashing, the control panel
is ready to receive the sync signal from
the remote control. Press both buttons
(open/close) on the remote control
simultaneously and wait until only LED 1
is ashing and LEDs 2 and 3 are off. The
remote control is now synchronized.
Step 2 : sensor synchronization
The basic Water-Protec kit includes 5
sensors but it is possible to add as many as
needed. The sensors can be identied on
the control panel 20 zones can be pro-
grammed.
Press the metal portion of the tester
tool onto the two metal contacts of the
sensor. If the sensor is functional, a light
will come on the control panel and the
valve will close.
If the sensor is not functional, the LED will
ash red when trying to synchronize it.
Note the position of the sensor on the
control panel and identify the sensor with
the corresponding numbered sticker.
This is an important step. It will allow you to
quickly identify the source of a leak in case
of water damage.
The next position on the control panel
is automatically selected to allow you to
synchronize the next sensor
System Operating Modes
1. Supervision (default mode)
2. Sensor/remote control Setup
3. Wi-Fi Setup
Note : If no sensors are congured, the system
starts in Sensor/remote control mode. Otherwise,
it starts in Supervision mode.
In Sensor/remote control mode and Wi-Fi mode, the system automatically
returns to Supervision mode after a timeout. To change the mode from
Supervision mode:
Sensor/remote control: Press the Program button for 3 seconds. After 15 seconds
of inactivity, the system returns to Supervision mode.
Wi-Fi: Press the Cancel button for 3 seconds. Alarms are supervised only in
Supervision mode.
The box has 3 operating modes:
Program button

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Sensors should be installed at the lowest point of the oor to allow
water to reach the sensor. They must be securely fastened with the
Velcro supplied and must never be installed directly on concrete.
A sticker to prevent contact with concrete is provided in the box.
Remember to respect the locations you have numbered. Remove the
top plate from the dishwasher and attach the sensor to the lowest
level of the oor near the water inlet. You can also order a wired
sensors or detection plates can be used for better protection in hard
to reach areas, such as dishwasher.
Sensors installation
Now that all the preparation is done and that the sensors are
correctly synchronized and identied, you can install the valve.
First, nd an installation point for the valve. It must be located
immediately after the residence’s main water supply and, where
applicable, before the junction of the outdoor sprinklers.
In order to power the control panel, an electrical outlet must be
available nearby.
Close the circuit breakers for appliances connected to a water supply
and the water heater. Close the water inlet.
Empty the water pipes by opening a tap at the lowest
point of the residence. If necessary, also
open the bathtub at the highest point
of the residence. Once the pipes have
been emptied, turn off the tap at the
lowest point of the property.
Measure the length of the pipe to be
cut and cut the pipe. Apply Teon tape
to the end caps and securely thread the
end caps into the valve using an adjustable
wrench. Insert the valve into the piping and
seal securely with a pex conduit clamp.
Install the control panel in an accessible place. Plug the valve into
the control panel and then the control panel into the power outlet.
Reopen the water inlet.
Make sure there is no air in the plumbing by
opening a tap at the highest point of the residence.
If the bathtub has been left open, turn off the faucet
once the water has started owing again. Switch on
the circuit breakers.
Installation de la valve
We recommend that
the valve be installed
by a certied plumber
A Booster Relay is
necessary for the
system to operate
valves of more
than 1 in.
Replacing the remote control :
First, press the Program button on the control panel to activate
the synchronization mode; the rst LED is ashing. Press the Reset
button 3 times. The rst three LEDs ashing. The system is ready to
receive a synchronization signal from a remote control.
Replacing or adding a water sensor
Press the Program button. The rst LED ashes. Press the Open
button on the remote control. Each press will move the ashing LED
to the next position. Once the desired page and sensor number are
set, synchronize the new sensor by shorting the electrodes. The LED
in the selected position will glow steadily and the next LED will ash.
Battery replacement - Sensors
The water sensors are equipped with two 3V/20mm lithium batteries
(e.g. type CR2032). To replace the weak battery (2.7 V or less), open
the sensor by rst removing the central screw. Remove them and
install the new batteries. Caution: + facing up. Replace the sensor
and turn it on again.
Battery replacement- Remote
The remote control is equipped with a 3V/16mm lithium battery
(e.g. type CR-1632). Simply unscrew the shell, remove the weak
battery and install the new battery (position B1).
9V Battery replacement- Control Panel
The control panel is equipped with a 9V Battery (ex.: 6LR61). To
replace, slide out the access hatch from control panel, remove the
old battery and insert the new, then replace the cover.
Replacement of parts and batteries
Program button
Power supply
Stereo Jack 1 valve
2 valves

MODEL E-2.0 User Guide 5
Our system is designed in Canada and is recognized by most insurers
1. To enter Wi-Fi mode, press and hold the Cancel button for
3 seconds.
a. If the manoeuvre was successful, LEDs 1 to 4 light green
in sequence.
2. When the mode is ready, LEDs 1 and 2 and then 3 and 4
light green in sequence and a Wi-Fi network named Water-
ProTecAP becomes available.
3. Connect your computer, tablet or phone to the
Water-ProTec AP Wi-Fi network.
4. Once connected, open a web browser and type the following
numbers in the address bar: 192.168.4.1
5. The router conguration web page is displayed in the language
of the browser used (English or French).
6. Find the name of your Wi-Fi network and enter your password.
7. Press Save.
a. LEDs 1 to 4 will light yellow in sequence while attempting
to connect to your router.
b. If the connection is successful, LEDs 1 to 4 will ash green
for 10 seconds.
c. If the connection to the router is not made after
15seconds, LEDs 1 to 4 will ash red for 10 seconds. In this
case, start again from step 1.
8. When the system is connected to a router, the Wi-Fi LED lights
up green.
9. If no Wi-Fi network is congured, the Wi-Fi LED is off.
10. If a Wi-Fi network is congured to your system but it cannot
connect, the Wi-Fi LED is red.
To activate this mode:
1. Press the Cancel button for 3 seconds..
a. If the manoeuvre was successful, LEDs 1 to 4 light green
in sequence.
2. Press the Program button (located on the left side of the panel)
for 3 seconds.
a. LEDs 1 to 4 will light yellow in sequence while WPS mode
is activated (approximately 30 seconds).
3. Find your router and press the WPS button.
4. Return to the Water-Protec system.
a. If the conguration is successful, LEDs 1 to 4 will ash
green for 10 seconds.
b. If the conguration failed, they ash red for 10 seconds.
LED 1
Deleting the nal memory area
Transfer the new program to the nal memory area
Problem during the transfer of the new program
WiFi Setup Mode
WPS connexion (Wi Protect Setup)
Attention : You must have a compatible router to use this connection mode. Enabling WPS mode will erase any
previous conguration on the Water-Protec system.
You can choose to connect your system to the Internet. This allows you to view its status from a secure portal and receive
notications by email or text message. It is also possible to share your system status with other users.
When updating the program via the website, the panel will automatically open and close to activate the new program. This activation
consists in copying the new program in the temporary memory area to the nal memory area. During this time (about 15 seconds), LED 1
indicates the operations progress by ashing rapidly.

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Types of alarms and audible warnings
Low sensor battery
If a sensor’s battery is low, 2.75 V or less, the sensor will periodically
send a low battery signal to the control panel. The corresponding
LED will ash orange and is accompanied by a beeping sound every
15 seconds until the situation is resolved. The sensor batteries should
be replaced soon.
Critical sensor battery
If a sensor’s battery is very low, 2.70 V and less, the sensor will send
a critical battery signal to the control panel. The corresponding LED
is orange and a rapid beeping sound is heard for 15minutes. The
LED will remain orange until the situation is corrected. The valve will
close. The batteries in the corresponding sensor must be replaced as
soon as possible.
Water detection
If a sensor detects water, the corresponding LED is red and an
audible alarm is emitted. The valve closes immediately and remain
closed as long as the sensor is detecting water. When the situation is
resolved, the valve can be reopened by using the remote control or
by pressing Reset.
Sensor communication loss - IOK
The control panel receives a presence signal from each installed
sensor. If a sensor signal is not received for 12 consecutive hours,
the corresponding LED will ash green and an audible warning is
emitted. If a signal has not been received for over 24 hours, the LED
ashes red and an audible alarm is emitted, causing the valve to
close.
Power failure
The control panel is equipped with a 9 V battery backup. This
ensures that the control panel continues to function and that the
valve remains open in the event of a power failure. If the battery
backup reaches a critical level, the valve will close and remain closed
until the battery is replaced and the system reset, or until power is
restored.
Low temperature Alarm
The control panel and sensors are equipped with temperature
sensors. If the ambient temperature drops near freezing (5°C), the
valve will close and remain closed until the system is reset. The batt/
temp. LED will alternate between red and orange.
Other types of alarms
Emergency power mode
If the system goes into emergency power
mode (9V battery or rechargeable battery) due
to a power failure, the colour remains the same.
Only the display time changes in some cases
to save batteries energy. The Wi-Fi connection
remains active for 3 minutes while a nal status
update is sent to the web platform. If the
system goes into emergency power mode (9V
battery or rechargeable battery) due to a power
failure, the colour remains the same. Only the
display time changes in some cases to save
batteries energy. The Wi-Fi connection remains
active for 3 minutes while a nal status update
is sent to the web platform.
It is recommended to change
the batteries of all sensors
every 12 months or in case of
extended use due to water
detection.
Alarms with valve closure and audible warnings
without valve closure
LEDs are green when the sensor status is normal. The Cancel button
can be used to silence an active audible alarm. The audible alarm
will resume one hour later unless the problematic situation has
been resolved.
Audible warnings that do not close the valve are in «auto-reset»
mode. When the warning disappears, it is automatically cancelled
on the panel (e.g. the audible motion warning disappears when the
sensor has not been in motion for 1 minute). The auto-reset delay
depends on the type of alarm.
Alarms that cause the valve to close do not reset automatically.
They must be cancelled by pressing the Reset button or the Cancel
button on the remote control. Other audible alarms do not have this
reset delay and return immediately when received.

MODEL E-2.0 User Guide 7
Our system is designed in Canada and is recognized by most insurers
LED STATUS INDICATOR VALVE STATUS
Sensor 1-20 OK Fixed —
Sensor Interrupted Signal Flash Opened
Sensor Lost Signal Flash Closed
Sensor Water Detection Fixed Closed
Sensor Displaced Flash slow Opened
Sensor Low battery Flash fast Opened
Sensor Critical battery Fixed Closed
Sensor Low Temperature Flash Flash Closed
Batt. / Temp. Power loss Flash Opened
Batt. / Temp. Low battery Flash Opened
Batt. / Temp. 9V - Critical battery Fixed Closed
Batt. / Temp. Low Temperature Fixed Closed
Open / Close Valve opened Fixed Opened
Open / Close Valve closed Fixed Closed
Open / Close Not connected valve Fixed —
Open / Close Valve malfunction Flash —
WiFi Not used —
WiFi Connected to Wi Fixed —
WiFi Lost connection Fixed —
Procedure following a water detection alarm
If one of the sensors detects water, the system will close the water inlet valve and audible alarm will sound for 15 minutes.
1. To stop the audible alarm, press the Cancel button on the control panel.
2. Identify which sensor is in alarm (LED light on control panel is red).
3. Identify the source of the water. Dry the sensor and its location. Replace the sensor at its initial location. If the water
is found inside the sensor, replace the sensor.
4. To open the valve again, make sure the sensor is really dry and replaced.
Wait about 2minutes before pressing the Reset button. All LED lights will turn green.

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Connection to the alarm system
Centris Technologies : 1471 Boulevard Lionel-Boulet, bureau 24, Varennes, Qc, Canada J3X 1P7
Web server and data security certication
Here are the elements put in place to maximize the security of the
web application, the communications between the server and the
controllers and the data on the server for the Water-Protec product.
These elements allow the Water-Protec product and web services
to comply with the Personal Information Protection and Electronic
Documents Act (PIPEDA). Authentication (guarantees a user’s
identity)
Logging in to the web application requires user name and password
authentication.
Authentication is performed using a strong password only.
Authorization (based on the authenticated user, validates the access
list)
Users created by default have limited access (standard user).
A standard user only has access to the data of his equipment or
to the data of the equipment of another user who has previously
authorized his access.
Only Water-Protec has the right to give a specic access according
to the conguration of the prole and the group.
Web server security
User passwords are encrypted with hash functions. It is not possible,
even for those who have access to the database, to see anyone’s
password.
SQL Injection Protection: Protects against a malicious user capable
of executing arbitrary SQL code on a database, which can lead to
record deletion or data leakage.
Cross site scripting (XSS) protection: Protects against the majority
of XSS attacks, allowing a user to inject client-side scripts into other
users’ browsers.
SSL / HTTPS: protects against malicious network users to detect
authentication information or any other information transferred
between the client and server to modify data sent back and forth.
Host Header Validation: protects against the use of a false host value
used for cross-site request forgery, cache poisoning attacks and link
poisoning in e-mails.
Cross-site request forgery protection (CSRF): Protects against a
malicious user performing actions using another user’s credentials
without their knowledge or consent.
Attested by
Alarm relay
The alarm relay connects the NO/NC
(Normally Open - Normally Closed) contacts
to the alarm system. It is activated when the
control panel sends a signal to close the valve,
but not by using the remote control.
Low battery relay
The low battery relay connects the contact
to the alarm system. In the event that a low
sensor battery message is received. Two
terminals are also available for normally
open contacts of the home alarm system
and indicate to the control panel that the
alarm system has been armed. The control
panel will shut off the water 2 hours after
these contacts are closed and will reopen
the water when the contacts are opened
again (the 2-hour delay allows for the
completion of the current cycle of the
washing machine or dishwasher).
1234567
Alarm
in Alarm out Low Batt
1-2 : Alarm IN
3-4 : Alarm OUT (NO)
4-5 : Alarm OUT (NC)
6-7 : Low battery signal
We recommend that the
system be connected by your
alarm provider
If the alarm system is not in use,
no connections should be made to
these terminals.