
CUSTOMER SERVICE SCHEDULE
Weigh Right will provide any of 6 types of customer service subject to the terms and conditions
of this schedule. Prior to a technical representative’s departure from Joliet, IL, the customer must
issue a purchase order for services to be rendered.
TYPES OF SERVICE
1. SALES START-UP ASSISTANCE: This type of service is provided, free of charge, as
a courtesy from Weigh Right Sales Force. Our sales force has an operating knowledge of
Weigh Right equipment our customers receive, and can assist in the start-up of most
systems. Please contact your sales person for guidance.
2. "ON DEMAND" SERVICE: This type of service is considered emergency service.
Under these circumstances, Weigh Right would do everything possible to meet the
customer's request.
3. INSTALLATION SERVICE: This type of service can cover the complete installation
of Weigh Right Equipment and would be quoted under separate cover.
4. START-UP ASSISTANCE: This type of service provides start-up Weigh Right
assistance as requested by a customer to assist with the start-up service by a technician
requires advance notice, normally two weeks.
5. MAINTENANCE SERVICE: This type of service provides preventative maintenance
service and/or assistance. This service would include system evaluation, calibration and
parts repair/replacement. Two to four weeks notice is required for this service. All
assistance is from Joliet, IL.
6. FIELD ENGINEERING SERVICE: Field engineering service is available upon
requests, contact Weigh Right, Joliet, IL.
TERMS & CONDITIONS
1. BASIC CHARGES: Services such as "On Demand," Start-Up, and Engineering Field
Service, are provided at an hourly rate. The minimum billing will be 4 (four) hours and
all partial hours will be rounded up. Time and one-half will be charged for more than 8
(eight) and less than 10 (ten) hours in 1 (one) day. Double time will be charged for more
than 10 (ten) hours in 1 (one) day; and for Saturdays, and holidays.
2. PARTS: Parts not under warranty will be billed FOB. Joliet, IL.
3. TRAVEL TIME: Travel time is the average normal time required from our factory,
Joliet, IL to the job (work) site times 2 to cover return trip. Travel time is not included
with the 4 hour minimum service charge.