Well mPBX-36 User manual

mPBX-36
User Manual
Version 7.17.43.23

mPBX-36 User Manual
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Table of Contents
1. Introduction............................................................................................ 4
1.1 Features ............................................................................................ 4
1.2 Hardware Specifications....................................................................... 5
1.2.1 Exterior Appearance ...................................................................... 5
2. System set up......................................................................................... 6
2.1 Connection Drawing ............................................................................ 6
2.3 Supplying Power ................................................................................. 7
3. Managing mPBX ...................................................................................... 8
3.1 Administrator Login............................................................................. 8
3.2 Status Monitor.................................................................................... 9
3.2.1 Line Status................................................................................... 9
3.3 Basic ............................................................................................... 11
3.3.1 Extension ................................................................................... 11
3.3.2 Trunk......................................................................................... 21
3.3.3 Outbound Routes ........................................................................ 32
3.3.4 Phone Provisioning ...................................................................... 34
3.4 Inbound Call Control ......................................................................... 44
3.4.1 IVR ........................................................................................... 44
3.4.2 Queues ...................................................................................... 46
3.4.3 Custom Prompts ......................................................................... 50
3.4.4 Ring Groups ............................................................................... 51
3.4.5 Inbound Routes .......................................................................... 53
3.4.6 Blacklist ..................................................................................... 57
3.5 Internal Settings............................................................................... 59
3.5.1 Options...................................................................................... 59
3.5.2Business Hours ............................................................................ 61
3.5.3 Feature Codes ............................................................................ 62
3.5.4 SIP Settings ............................................................................... 65
3.5.6 Voicemail Settings ....................................................................... 71
3.5.8 DISA ......................................................................................... 74
3.5.9 Conferencing .............................................................................. 75
3.5.10 Paging Groups .......................................................................... 76
3.5.11 DNIS Settings ........................................................................... 78
3.5.12 PIN User Settings ...................................................................... 78
3.5.13 Callback Settings....................................................................... 79
3.5.14 Speed Dial Settings ................................................................... 81
3.5.15 Music on Hold Prompts............................................................... 82
3.6 Network Settings .............................................................................. 83
3.6.1 LAN Settings .............................................................................. 83
3.6.3 Static Route ............................................................................... 84

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3.6.4 Firewall...................................................................................... 85
3.6.5 DHCP Server .............................................................................. 88
3.6.6 VLAN Settings............................................................................. 89
3.6.8 DDNS Settings............................................................................ 90
3.7 System Settings ............................................................................... 91
3.7.1 External Storage ......................................................................... 91
3.7.2 Password Settings ....................................................................... 92
3.7.3 System Prompts.......................................................................... 93
3.7.4 Date and Time ............................................................................ 93
3.7.5 Backup and Restore..................................................................... 94
3.7.6 Reset and Reboot ........................................................................ 94
3.7.7 Firmware Update......................................................................... 95
3.7.8 Alert Settings ............................................................................. 96
3.8 Reports ........................................................................................... 99
3.8.1 Call Logs .................................................................................... 99
3.8.2 System Logs............................................................................... 99
3.8.3 System Info ............................................................................. 100
4. Access MRI ......................................................................................... 101
5. Access CDR ........................................................................................ 105
6. Use mPBX 106
6.1 Make outbound call ......................................................................... 106
6.1.1 Sample Routing via PSTN Trunk .................................................. 107
6.1.2 Sample Routing via VoIP Trunk ................................................... 108
6.2 Incoming call ................................................................................. 110
6.2.1 Sample Routing to an IVR .......................................................... 110
APPENDIX A FAQ ..................................................................................... 113
APPENDIX B How to Configure External storage .......................................... 114
APPENDIX C How to Configure NAT setting ................................................. 116
APPENDIX D How to Use Auto Provision ..................................................... 118
APPENDIX E How Do I Configure Distinctive Ring Tones ............................... 121
APPENDIX G How to Use DID .................................................................... 123
APPENDIX H How to Use BLF Key to Choose the PSTN line. .......................... 127
APPENDIX I How to modify configuration files ............................................. 128

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1. Introduction
mPBX —IP-PBX for Small Businesses/Home Office
mPBX is a standalone embedded hybrid PBX for small businesses and remote
branch offices of larger organizations (1-100 users per site). mPBX also offers a
hybrid solution (a combination of VoIP applications using legacy telecom
equipment) alternative for enterprises who are not yet ready to migrate to a
complete VoIP solution.
Applications
1.1 Features
● Auto-provision
● Firewalls
● Blind Transfer
● Follow me
● BLF Support
● Interactive Voice Response (IVR)
● Blacklist
● Intercom / Zone Intercom
● Call Detail Records(CDR)
● Music On Hold
● Call Forward
● Music On Transfer
● Call Parking
● Paging / Zone Paging
● Call Recording
● PIN Users
● Call Pickup
● Queue
● Call Routing
● QOS
● Call Transfer
● Ring Group
● Call Waiting
● Route by Caller ID
● Caller ID
● Skype Integration (Skype Connect)
●Call Back
● Three-way Calling
●Conference
●Mobility Extension
●SMS to Mail
●External Storage
●Mail to SMS
●DDNS
●Speed Dial
● Define Office Time
● Direct Inward System Access(DISA)
● Voicemail
● DIDs
● VLAN
● Distinctive Ringtone
● Do Not Disturb(DND)
●PPPoE
●Dial by Name
●Static Route
●Alert
●integrated built-in packet capture tools
●multiple administrators
●spy function

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Note: the features with asterisk (*) will be supported in next version.
1.2 Hardware Specifications
1.2.1 Exterior Appearance
Front Side
Figure 1-1 mPBX Front Panel Picture
No.
Identifying
①1
Green LED: Indicates correct power is being supplied to the unit
②2
Green LED: Indicates the mPBX is fully functional.
③3
Green LED: Indicates the system is ready
④4
Green LED: Indicates stable LAN Port connection
⑤5
Red LED: Indicates presence of an FXO port.
Orange LED: Indicates presence of a BRI port.
Green LED: Indicates presence of an FXS port.
LED Blinking- Red blinking: No connection between FXO port and
PSTN
LED Alternating - Red and Green (slow blink): FXO port is receiving
an incoming call.
LED Alternating - Red and Green (fast blink): FXO port is in use
LED Dual - Green and Red (slow blink): FXS port is ringing
LED Dual - Green and Red (fast blink): FXS port is in use

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Back Side
Figure 1-2 mPBX Pro Front Panel Picture
2. System set up
2.1 Connection Drawing
Figure 2-1

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2.2 Connecting Ethernet Line
mPBX provides one 10/100M Ethernet port with RJ45 interface and LED
indicator. Plug Ethernet line into mPBX’s Ethernet port, and then connect
the other end of the Ethernet line with a hub, switch, router. Once connected,
check the status of the LED indicator. A yellow LED indicates the port is in
the connection process, and a green LED indicates the port is properly
connected.
2.3 Supplying Power
mPBX utilizes the high-performance switch power supply, which supplies the
required power for the unit.
AC Input: 100~240V DC Output: 12V, 5A
Please follow the steps below to connect mPBX unit to a power outlet:
1. Connect the small end of the power cable to the power input port on the
mPBX back panel, and plug the other end of the cable into a 100V AC
power outlet.
2. Check the Power LED on the front panel. A solid green LED indicates that
power is being supplied correctly.

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3. Managing mPBX
3.1 Administrator Login
From your web browser, input the IP address of the mPBX server.
If this is the first time you are configuring mPBX, please use the default
settings below (your PC should be in the same local network with mPBX):
IP Address: http://192.168.5.150
Username: admin , Password: password
Note: mPBX supports multiple administrators in hierarchical mode
( Administrator, General Manager, CDR Manager)
·Administrator
have all authority . Username: admin , Password: password
·General Manager
have basic authority; without the advanced authority to create VoIP trunks,
reset, update, backup and restore mPBX. Username: admin , Password:
password
·CDR Manager
only have the authority to check the call recordings.
Figure 3-1

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3.2 Status Monitor
3.2.1 Line Status
Figure 3.2.1
mPBX Status Description:
Extensions:
1) : Extension is unregistered
2) : Extension is idle
3）: Extension is ringing
4）: Extension is busy in a call
5）: Extension is on hold

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Trunks:
VOIP Trunk:
Status
Unregistered: Trunk registration failed.
Registered: Succeed registration, trunk is ready for use.
Request Send: Registering.
Waiting: Waiting for authentication.
FXO Trunk:
Status
Idle: The port is idle.
Busy: The port is in use.
Disconnected: The port hasn’t connected the PSTN line.
More detail message, please refer to the LED identifying of front panel.
BRI Trunk:
Status
Ok: The ports connect correctly.
Disconnected: The port hasn’t connected the PSTN line.
Service Provider:
Status
OK: Succeed registration, trunk is ready for use.
Unreachable: The trunk is unreachable.
Failed: Trunk registration failed.