Well mPBX-36 User manual

mPBX-36
User Manual
Version 7.17.43.23

mPBX-36 User Manual
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Table of Contents
1. Introduction............................................................................................ 4
1.1 Features ............................................................................................ 4
1.2 Hardware Specifications....................................................................... 5
1.2.1 Exterior Appearance ...................................................................... 5
2. System set up......................................................................................... 6
2.1 Connection Drawing ............................................................................ 6
2.3 Supplying Power ................................................................................. 7
3. Managing mPBX ...................................................................................... 8
3.1 Administrator Login............................................................................. 8
3.2 Status Monitor.................................................................................... 9
3.2.1 Line Status................................................................................... 9
3.3 Basic ............................................................................................... 11
3.3.1 Extension ................................................................................... 11
3.3.2 Trunk......................................................................................... 21
3.3.3 Outbound Routes ........................................................................ 32
3.3.4 Phone Provisioning ...................................................................... 34
3.4 Inbound Call Control ......................................................................... 44
3.4.1 IVR ........................................................................................... 44
3.4.2 Queues ...................................................................................... 46
3.4.3 Custom Prompts ......................................................................... 50
3.4.4 Ring Groups ............................................................................... 51
3.4.5 Inbound Routes .......................................................................... 53
3.4.6 Blacklist ..................................................................................... 57
3.5 Internal Settings............................................................................... 59
3.5.1 Options...................................................................................... 59
3.5.2Business Hours ............................................................................ 61
3.5.3 Feature Codes ............................................................................ 62
3.5.4 SIP Settings ............................................................................... 65
3.5.6 Voicemail Settings ....................................................................... 71
3.5.8 DISA ......................................................................................... 74
3.5.9 Conferencing .............................................................................. 75
3.5.10 Paging Groups .......................................................................... 76
3.5.11 DNIS Settings ........................................................................... 78
3.5.12 PIN User Settings ...................................................................... 78
3.5.13 Callback Settings....................................................................... 79
3.5.14 Speed Dial Settings ................................................................... 81
3.5.15 Music on Hold Prompts............................................................... 82
3.6 Network Settings .............................................................................. 83
3.6.1 LAN Settings .............................................................................. 83
3.6.3 Static Route ............................................................................... 84

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3.6.4 Firewall...................................................................................... 85
3.6.5 DHCP Server .............................................................................. 88
3.6.6 VLAN Settings............................................................................. 89
3.6.8 DDNS Settings............................................................................ 90
3.7 System Settings ............................................................................... 91
3.7.1 External Storage ......................................................................... 91
3.7.2 Password Settings ....................................................................... 92
3.7.3 System Prompts.......................................................................... 93
3.7.4 Date and Time ............................................................................ 93
3.7.5 Backup and Restore..................................................................... 94
3.7.6 Reset and Reboot ........................................................................ 94
3.7.7 Firmware Update......................................................................... 95
3.7.8 Alert Settings ............................................................................. 96
3.8 Reports ........................................................................................... 99
3.8.1 Call Logs .................................................................................... 99
3.8.2 System Logs............................................................................... 99
3.8.3 System Info ............................................................................. 100
4. Access MRI ......................................................................................... 101
5. Access CDR ........................................................................................ 105
6. Use mPBX 106
6.1 Make outbound call ......................................................................... 106
6.1.1 Sample Routing via PSTN Trunk .................................................. 107
6.1.2 Sample Routing via VoIP Trunk ................................................... 108
6.2 Incoming call ................................................................................. 110
6.2.1 Sample Routing to an IVR .......................................................... 110
APPENDIX A FAQ ..................................................................................... 113
APPENDIX B How to Configure External storage .......................................... 114
APPENDIX C How to Configure NAT setting ................................................. 116
APPENDIX D How to Use Auto Provision ..................................................... 118
APPENDIX E How Do I Configure Distinctive Ring Tones ............................... 121
APPENDIX G How to Use DID .................................................................... 123
APPENDIX H How to Use BLF Key to Choose the PSTN line. .......................... 127
APPENDIX I How to modify configuration files ............................................. 128

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1. Introduction
mPBX —IP-PBX for Small Businesses/Home Office
mPBX is a standalone embedded hybrid PBX for small businesses and remote
branch offices of larger organizations (1-100 users per site). mPBX also offers a
hybrid solution (a combination of VoIP applications using legacy telecom
equipment) alternative for enterprises who are not yet ready to migrate to a
complete VoIP solution.
Applications
1.1 Features
● Auto-provision
● Firewalls
● Blind Transfer
● Follow me
● BLF Support
● Interactive Voice Response (IVR)
● Blacklist
● Intercom / Zone Intercom
● Call Detail Records(CDR)
● Music On Hold
● Call Forward
● Music On Transfer
● Call Parking
● Paging / Zone Paging
● Call Recording
● PIN Users
● Call Pickup
● Queue
● Call Routing
● QOS
● Call Transfer
● Ring Group
● Call Waiting
● Route by Caller ID
● Caller ID
● Skype Integration (Skype Connect)
●Call Back
● Three-way Calling
●Conference
●Mobility Extension
●SMS to Mail
●External Storage
●Mail to SMS
●DDNS
●Speed Dial
● Define Office Time
● Direct Inward System Access(DISA)
● Voicemail
● DIDs
● VLAN
● Distinctive Ringtone
● Do Not Disturb(DND)
●PPPoE
●Dial by Name
●Static Route
●Alert
●integrated built-in packet capture tools
●multiple administrators
●spy function

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Note: the features with asterisk (*) will be supported in next version.
1.2 Hardware Specifications
1.2.1 Exterior Appearance
Front Side
Figure 1-1 mPBX Front Panel Picture
No.
Identifying
①1
Green LED: Indicates correct power is being supplied to the unit
②2
Green LED: Indicates the mPBX is fully functional.
③3
Green LED: Indicates the system is ready
④4
Green LED: Indicates stable LAN Port connection
⑤5
Red LED: Indicates presence of an FXO port.
Orange LED: Indicates presence of a BRI port.
Green LED: Indicates presence of an FXS port.
LED Blinking- Red blinking: No connection between FXO port and
PSTN
LED Alternating - Red and Green (slow blink): FXO port is receiving
an incoming call.
LED Alternating - Red and Green (fast blink): FXO port is in use
LED Dual - Green and Red (slow blink): FXS port is ringing
LED Dual - Green and Red (fast blink): FXS port is in use

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Back Side
Figure 1-2 mPBX Pro Front Panel Picture
2. System set up
2.1 Connection Drawing
Figure 2-1

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2.2 Connecting Ethernet Line
mPBX provides one 10/100M Ethernet port with RJ45 interface and LED
indicator. Plug Ethernet line into mPBX’s Ethernet port, and then connect
the other end of the Ethernet line with a hub, switch, router. Once connected,
check the status of the LED indicator. A yellow LED indicates the port is in
the connection process, and a green LED indicates the port is properly
connected.
2.3 Supplying Power
mPBX utilizes the high-performance switch power supply, which supplies the
required power for the unit.
AC Input: 100~240V DC Output: 12V, 5A
Please follow the steps below to connect mPBX unit to a power outlet:
1. Connect the small end of the power cable to the power input port on the
mPBX back panel, and plug the other end of the cable into a 100V AC
power outlet.
2. Check the Power LED on the front panel. A solid green LED indicates that
power is being supplied correctly.

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3. Managing mPBX
3.1 Administrator Login
From your web browser, input the IP address of the mPBX server.
If this is the first time you are configuring mPBX, please use the default
settings below (your PC should be in the same local network with mPBX):
IP Address: http://192.168.5.150
Username: admin , Password: password
Note: mPBX supports multiple administrators in hierarchical mode
( Administrator, General Manager, CDR Manager)
·Administrator
have all authority . Username: admin , Password: password
·General Manager
have basic authority; without the advanced authority to create VoIP trunks,
reset, update, backup and restore mPBX. Username: admin , Password:
password
·CDR Manager
only have the authority to check the call recordings.
Figure 3-1

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3.2 Status Monitor
3.2.1 Line Status
Figure 3.2.1
mPBX Status Description:
Extensions:
1) : Extension is unregistered
2) : Extension is idle
3）: Extension is ringing
4）: Extension is busy in a call
5）: Extension is on hold

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Trunks:
VOIP Trunk:
Status
Unregistered: Trunk registration failed.
Registered: Succeed registration, trunk is ready for use.
Request Send: Registering.
Waiting: Waiting for authentication.
FXO Trunk:
Status
Idle: The port is idle.
Busy: The port is in use.
Disconnected: The port hasn’t connected the PSTN line.
More detail message, please refer to the LED identifying of front panel.
BRI Trunk:
Status
Ok: The ports connect correctly.
Disconnected: The port hasn’t connected the PSTN line.
Service Provider:
Status
OK: Succeed registration, trunk is ready for use.
Unreachable: The trunk is unreachable.
Failed: Trunk registration failed.

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3.3 Basic
3.3.1 Extension
Extension has two types: Analog extensions (FXS) and VOIP extensions
Figure 3.3.1
3.3.1.1 Analog Extensions (FXS)
Edit Analog Extensions
On the administration page of FXS extensions, click ‘Edit’on the extension that
you want to edit, and modify the following information on the popup window
1) General
·Extension
The numbered extension, i.e. 1234, that will be associated with this particular
User / Phone.
·Port
The extension correspond port.
·Name
A character-based name for this user, i.e. ‘Bob Jones’.

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·Caller ID
The Caller ID (CID) string will be used when this user calls another internal user.
2) Voicemail
·Enable Voicemail
Check this box if the user should have a voicemail account.
·Voicemail Access PIN #
Voicemail Password for this extension, i.e. ‘1234’.
3) Mail Setting
·Enable Send Voicemail
Once enabled, the voicemail will be sent to the below email address as an
attachment.
·Send Voicemail to Email Address
This option defines whether or not voicemails/Fax is sent to the Email address
as an attachment.
Note: Please ensure that all voicemail settings are properly configured on the
System Settings -> Voicemail Settings page before using this feature.
4) Flash
·Hook Flash Detection
Sets the amount of time, in milliseconds, that must pass since the last
hook-flash event received by mPBX before it will recognize a second event. If a
second event occurs in less time than defined by Hook Flash Detection, then
mPBX will ignore the event. The default value of Flash is 1000 ms, and it can be
configured in 1ms increments.
5) Group
·Pickup Group
If this extension belongs to a pickup group, any calls that ring this extension can
be picked up by other extensions in the same pickup group by dialing the Call
Pickup feature code (default *4).
Note: *4 is the default setting, it can be changed under Feature Codes ->
General -> Call Pickup.
6) Follow me (Call Forwarding)
This function sets inbound call forwarding on an extension. An administrator can
configure Follow Me for this extension.

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7) Other Options
·Call Waiting
Check this option if the extension should have Call Waiting capability. If this
option is checked, the ‘When busy’follow me options will not be available.
·DND
Don’t Disturb.
·User Web Interface
Check this option to allow the user to login to the mPBX User Web interface,
which can be used to access voicemail and extension recordings. Users may
login to the mPBX User Web interface by using their extension number and
voicemail PIN # as the login and password respectively.
·Ring Out
Check this option if you want to custom the ring time. Tone will stop over the
time defined.
8) Volume Settings
Rxgain: The Volume sent to FXS extension.
Txgain: The Volume sent out by the FXS extension.
9) Mobility Extension
mPBX allows you to use your mobile phone as extension. If you set your mobile
phone as mobility extension and then you call mPBX with this mobility phone,
you will hear a dial tone. mPBX will recognize your call as a call from an
extension. You can dial the number of other extensions (Your caller ID will be
the number of your extension) and use all outbound route that your extension
can use of mPBX.
·Mobility Extension Number
Don't forget to add the dial patterns of the outbound route at the beginning of
your mobile phone number when you fill in the mobility extension number filed.
E.g. if you want to set “15960XXXXXX”as mobile extension, and the dial pattern
of the outbound route is “9”; you should set “915960XXXXXX”here.
Note: If callback is enabled in the inbound route, the mobility extension
function of this inbound route will be disabled.
10) Spy Settings
mPBX allows extension to monitor/barge in other conversation. Once this
feature is enabled, the extension has the ability to monitor/barge in other calls
using the feature codes for each spy mode, refer to 'Feature Codes' page for
more information.

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·spy modes
There are 4 spy modes available for choice:
General spy: you have the permission to use the following 3 modes.
Normal spy: you can only hear the call, but can't talk
Whisper spy: you can hear the call, and can talk with the monitored extension
Barge spy: you can hear the call and talk with them both
Note: for example, if 500 want to monitor extension 501, we need to enable the
'allow being spied ' for 501, and choose the spy mode for extension 500.
Then pick up 500 and dial “feature codes + 501”to start monitoring when 501 is in a
call.
If 500 choose ‘normal spy’, you should dial’*90501’to start monitoring;
if 500 choose ‘whisper spy’, you should dial ‘*91501’to start monitoring;
if 500 choose ‘barge spy’, you should dial ‘*92501’to start monitor;
if 500 choose ‘general spy’, you can dial ‘*90501’,’*91501’or ‘*92501’to start
monitor.
11) Call Duration Settings
Setup the max cull duration for every call of this extension, but it’s only valid for
outbound calls. And if enter ‘0’or leave this blank empty, the value would be equal
to the max call duration configured in the Option Settings page.
Note: This setting is working for outbound calls only.

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Figure 3.3.1.1

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3.3.1.2 VOIP Extension
A VOIP extension is a SIP Account that allows an IP Phone or an IP Soft- Phone
client to register on mPBX.
1. Add VOIP Extension
Go to Extensions VOIP Extensions Create New Extension
1) General
·Type
Extension type: SIP.
SIP –The extension sends and receives calls using the VoIP protocol SIP.
·Extension
The numbered extension, i.e. 1234, that will be associated with this particular
User / Phone.
·Password
The password for this extension, Ex: ‘12t3f6’
·Name
A character-based name for this user, EX: ‘Bob Jones’
·Caller ID
The Caller ID will be used when this user calls another internal extension.
2) Voicemail
·Enable Voicemail
Check this box if the user should have a voicemail account.
·Voicemail Access PIN #
The voicemail Password for this extension, i.e. ‘1234’.
3) Mail Setting
This option defines whether or not voicemails or faxes are sent to an Email
Address as attachment.
·Enable Send Voicemail
Once enabled, the voicemail will be sent to email as an attachment.
·Email Address
Email address used to receive the voicemail or Fax.
Note: Please ensure that the section 'SMTP Settings For Voicemail'(in the
'Voicemail Settings') have been properly configured before using this feature.

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4) Group
·Pickup Group
If this extension belongs to a pickup group, any calls that ring this extension can
be picked up by other extensions in the same pickup group by dialing the Call
Pickup feature code (default is *4).
Note: *4 is the default setting, it can be changed under Feature Codes ->
General -> Call Pickup.
5) Follow me (Call Forwarding)
Call forwarding for an extension can be configured here. The administrator can
configure Follow Me option for this extension. If you want to transfer the call to
an outbound number, please follow the dial pattern of outbound route filled in
the outbound number.
For example: transferring to your mobile phone number 123456789, the dial
pattern of outbound route is ‘9.’, you should fill in 9123456789 here.
6）Other Options
.Call Waiting
Check this option if the extension should have Call Waiting capability. If this
option is checked, the ‘When busy’follow me options will not be available. The
call waiting function of IP phone has higher priority than mPBX’s call waiting
function.
.DND
Don’t Disturb. When DND is enabled for an extension, the extension will be not
available.
.User Web Interface
Check this option to allow the user to login to the mPBX User Web interface,
which can be used to check voicemail and extension recordings. Users may login
to mPBX User Web interface by using their extension number and voicemail PIN
# as the login and password respectively.
.Ring Out
Check this option if you want to customize the ring time. Ring tone will stop over
the time defined.
7)Spy Settings
mPBX allows extension to monitor/barge in other conversation. Once this
feature is enabled, the extension has the ability to monitor/barge in other calls
using the feature codes for each spy mode, refer to 'Feature Codes' page for
more information.

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·spy modes
There are 4 spy modes available for choice:
General spy: you have the permission to use the following 3 modes.
Normal spy: you can only hear the call, but can't talk
Whisper spy: you can hear the call, and can talk with the monitored extension
Barge spy: you can hear the call and talk with them both
Note: for example, if 500 want to monitor extension 501, we need to enable the
'allow being spied ' for 501, and choose the spy mode for extension 500.
Then pick up 500 and dial “feature codes + 501” to start monitoring when 501 is in a
call.
If 500 choose ‘normal spy’, you should dial’*90501’to start monitoring;
If 500 choose ‘whisper spy’, you should dial ‘*91501’to start monitoring;
If 500 choose ‘barge spy’, you should dial ‘*92501’to start monitor;
If 500 choose ‘general spy’, you can dial ‘*90501’,’*91501’or ‘*92501’to start
monitor.
8) VoIP Settings
·NAT
This setting should be used when the system is using a public IP address to
communicate with devices hidden behind a NAT device (such as a broadband
router). If you have one-way audio problems, you usually have problems with
your NAT configuration or your firewall's support of SIP and/or RTP ports.
·Qualify
Send check alive packets to IP phones
·Enable SRTP
Enable extension for SRTP (RTP Encryption).
·SIP Transport
This will be the transport method used by the extension. The options are UDP
(default) or TCP or TLS.
·DTMF Mode –RFC2833, Info, Inband, Auto.
·Remote Register
Allow to register remote extensions.
9) IP Restriction
·Enable IP Restriction
Check this option to enhance the VoIP security for mPBX. If this option is
enabled, only the permitted IP/Subnet mask will be able to register this

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extension number. In this way, the VoIP security will be enhanced.
·Permitted ‘IP address/Subnet mask’
The input format should be ‘IP address’+’/’+’Subnet mask’.
e.g."192.168.5.100/255.255.255.255" means only the device whose IP
address is 192.168.5.100 is allowed to register this extension number.
e.g."192.168.5.0/255.255.255.0" means only the device whose IP address is
192.168.5.XXX is allowed to register this extension number.
10) Mobility Extension
mPBX allows you to use your mobile phone as extension. If you set your mobile
phone as mobility extension and then you call mPBX with this mobility phone,
you will hear a dial tone. mPBX will recognize your call as a call from an
extension. You can dial other extension numbers (Your caller ID will be the
number of your extension) and dial out using all outbound route that your
extension can use on mPBX.
·Mobility Extension Number
Don't forget to add the dial patterns of the outbound route at the beginning of
your mobile phone number when you fill in the mobility extension number filed.
E.g. if you want to set “15960XXXXXX”as mobile extension, and the dial pattern
of the outbound route is “9”; you should set “915960XXXXXX”here.
Note: If callback is enabled on the inbound route, the mobility extension
function of this inbound route will be disabled.
11) Call Duration Settings
Setup the max cull duration for every call of this extension, but it’s only valid for
outbound calls. And if enter ‘0’or leave this blank empty, the value would be equal
to the max call duration configured in the Option Settings page.
Note: This setting is working for outbound calls only

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Figure 3.3.1.2