Well VP530 User manual

JOYCE ČR, s.r.o., Venhudova 6, 614 00 Brno, ČR, IČ: 25317571, DIČ: CZ25317571, Tel.: [phone]
Fax: [phone], E-mail: [email protected]z, Web: www.joyce.cz, www.joyce-energie.cz
Release for V70 software
WELL VP530 user english manual

Copyright
Copyright © 2012 YEALINK NETWORK TECHNOLOGY CO., LTD.
Copyright © 2012 Yealink Network Technology CO., LTD. All rights reserved. No parts of this
publication may be reproduced or transmitted in any form or by any means, electronic or
mechanical, photocopying, recording, or otherwise, for any purpose, without the express
written permission of Yealink Network Technology CO., LTD. Under the law, reproducing
includes translating into another language or format.
When this publication is made available on media, Yealink Network Technology CO., LTD. gives
its consent to downloading and printing copies of the content provided in this file only for
private use and not for redistribution. No parts of this publication may be subject to alteration,
modification or commercial use. Yealink Network Technology CO., LTD. will not be liable for any
damages arising from use of an illegally modified or altered publication.
Warranty
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE SUBJECT
TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN
THIS GUIDE ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY
KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF
PRODUCTS.
YEALINK NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH REGARD
TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE. Yealink Network Technology CO., LTD. shall not be
liable for errors contained herein nor for incidental or consequential damages in connection
with the furnishing, performance, or use of this guide.
Declaration of Conformity
Hereby, Yealink Network Technology CO., LTD. declares that this phone is in conformity
with the essential requirements and other relevant provisions of the CE, FCC.
CE Mark
This is a class B device, in a domestic environment; this device is marked with the CE mark in compliance
with EC Directives 2006/95/EC and 2004/108/EC.
Part 15 FCC Rules
This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired

operation.
Class B Digital Device or Peripheral
This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
4. Consult the dealer or an experience radio/TV technician for help.
WEEE Warning
To avoid the potential effects on the environment and human health as a result of the
presence of hazardous substances in electrical and electronic equipment, end users of
electrical and electronic equipment should understand the meaning of the crossed-out
wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to
collect such WEEE separately.

About This Guide
v
About This Guide
VP530 is an H.264 based broadband video phone supporting Video and Audio
applications. It offers better voice quality, a faster response and integrates with more
value-added business functions. All of these new features are able to improve the user
experience in video communication and enhance business productivity at the same
time. VP530 integrates new features for business such as: BLF, Voice Mail, Shared Line,
and Intercom. It is definitely ideal for multimedia communication, virtual office and IP
video conversation for business or family users.
In this guide, you will find everything you need to quickly use your IP video phone. Be
sure to verify with your system administrator that your network is prepared for
configuring your IP video phone. As well, be sure to read the Packing List section in this
guide before you set up and use the phone.
In This Guide
The topics provided in this guide include:
Chapter 1 Overview
Chapter 2 Getting Started
Chapter 3 Customizing Your Phone
Chapter 4 Basic Call Features
Chapter 5 Advanced Phone Features
Chapter 6 Troubleshooting
Changes to This Guide
The following sections are new for this edition:
Shortcut Menu on page 22
Dial Plan on page 42
Music on Hold on page 74
Major updates have occurred to the following sections since the previous edition:
Icon Instructions on page 2
Contact Management on page 25
History Management on page 32

About This Guide
vi
Account Management on page 39
Ending Calls on page 50
Intercom on page 72

Table of Contents
vii
Table of Contents
About This Guide......................................................................... v
In This Guide ................................................................................................................................v
Changes to This Guide..............................................................................................................v
Table of Contents ...................................................................... vii
Overview...................................................................................... 1
Hardware Component Instructions ........................................................................................1
Icon Instructions..........................................................................................................................2
LED Instructions ...........................................................................................................................4
User Interfaces ............................................................................................................................4
Phone User Interface .............................................................................................................5
Web User Interface.................................................................................................................5
Documentation..........................................................................................................................7
Getting Started ............................................................................ 8
Packing List..................................................................................................................................8
Phone Installation.....................................................................................................................10
Phone Initialization ...................................................................................................................12
Phone Status .............................................................................................................................12
Basic Network Settings ............................................................................................................13
Registration................................................................................................................................14
Idle Screen.................................................................................................................................14
Customizing Your Phone .......................................................... 17
General Settings .......................................................................................................................17
Backlight.................................................................................................................................17
Language...............................................................................................................................18
Time and Date ......................................................................................................................19
Key as Send ...........................................................................................................................21
Shortcut Menu.......................................................................................................................22
Wallpaper...............................................................................................................................23
Audio Settings ...........................................................................................................................23
Volume ...................................................................................................................................23

Table of Contents
viii
Ring Tones ..............................................................................................................................24
Contact Management...........................................................................................................25
Local Directory ......................................................................................................................25
Remote Phone Book ............................................................................................................30
History Management...............................................................................................................32
System Customizations............................................................................................................34
DSS Keys..................................................................................................................................34
Account Management.......................................................................................................39
Dial Plan..................................................................................................................................42
Live Dialpad...........................................................................................................................44
Hotline.....................................................................................................................................45
Basic Call Features.................................................................... 46
Placing Calls..............................................................................................................................46
Answering Calls ........................................................................................................................49
Ending Calls...............................................................................................................................50
Redialing Numbers...................................................................................................................50
Call Return .................................................................................................................................51
Call Mute ...................................................................................................................................51
Call Hold/Resume ....................................................................................................................52
Do Not Disturb (DND) ..............................................................................................................53
Call Forward..............................................................................................................................54
Call Transfer...............................................................................................................................57
Conference...............................................................................................................................58
Local Conference ................................................................................................................59
Network Conference ...........................................................................................................60
Call Park.....................................................................................................................................61
Call Pickup.................................................................................................................................62
Anonymous Call .......................................................................................................................64
Anonymous Call Rejection.....................................................................................................65
Advanced Phone Features ...................................................... 67
Busy Lamp Field (BLF) ..............................................................................................................67
BLF List.........................................................................................................................................69
Shared Line................................................................................................................................70
Intercom ....................................................................................................................................72
Outgoing Intercom Calls.....................................................................................................72
Incoming Intercom Calls .....................................................................................................73
Music on Hold ...........................................................................................................................74
Messages ...................................................................................................................................75
Short Message Service (SMS)..............................................................................................75
Voice Mail ..............................................................................................................................78
Message Waiting Indicator (MWI).....................................................................................79

Table of Contents
ix
Troubleshooting......................................................................... 81
Regulatory Notices ................................................................... 85
Service Agreements ................................................................................................................85
Limitations of Liability...............................................................................................................85
Safety Instructions ....................................................................................................................85
Appendix A - Time Zones ......................................................... 87
Index .......................................................................................... 89

Overview
1
Overview
This chapter provides the overview of the VP530 IP video phone. The topics include:
Hardware Component Instructions
Icon Instructions
LED Instructions
User Interfaces
Documentation
If you require additional information or assistance with your new phone, contact your
system administrator.
Hardware Component Instructions
The main hardware components of the VP530 IP video phone are the LCD screen,
camera and the keypad.

Overview
2
Hardware component instructions of the VP530 IP video phone are:
Item
Description
①
Camera
Provides near-site video.
②
Event Indicator LED
Indicates different phone status.
③
Power Indicator LED
Indicates the phone power status.
④
Redial Key
Dials the most recently dialed number or quick
accesses the Dialed Calls list.
⑤
Speakerphone Key
Toggles the hands-free speakerphone mode.
⑥
Mute Key
Toggles the Mute feature on or off.
⑦
Transfer Key
Transfers the current call to another party.
⑧
Local Directory Key
Accesses the local directory.
⑨
Camera Switch
Stops or starts the transmission of the near-site video.
⑩
Navigation Keys
Scroll through a list, position the cursor within text or
adjust the volume.
Scroll through a list or highlight the desired item.
Expands the pull-down list, selects a highlighted item
or answers an incoming call.
⑪
Keypad
Provides the digits, letters, and special characters in
context-sensitive applications.
⑫
Soft Keys
Label automatically to identify their context-sensitive
features.
⑬
LCD Screen
Shows information about calls, messages, soft keys,
time & date and other relevant data:
• Call information—caller ID, call duration
• Icons (for example, )
• Missed call or forwarded call information
• Prompt text (for example, "Success Saved!")
• Time and Date
Icon Instructions
Icons appear on the phone LCD screen are described in the following table:

Overview
3
Icon
Description
Network is unavailable
Registered successfully
Unregistered
Registering
Stop the near-site video
Hands-free speakerphone mode
Handset mode
Headset mode
Voice Mail
Text Message
Auto Answer
Do Not Disturb
Call Forward
Call Hold
Call Mute
Call Failed
Ringer volume is 0
Received Calls
Dialed Calls
Missed Calls
Forwarded Calls
Voice Call

Overview
4
LED Instructions
Power Indicator LED
LED Status
Description
Solid green
The phone is powered on.
Off
The phone is powered off.
Event Indicator LED
LED Status
Description
Solid green
The phone is in dialing, connecting or talking state.
Fast flashing green
The network is unavailable.
The phone receives an incoming call.
There is no available account.
Slow flashing green
The phone is in upgrading state.
The call on the phone is on mute or on hold.
The phone receives new message, missed call or
forwarded call.
Off
The phone is in idle state.
User Interfaces
There are two ways to customize specific configurations on your VP530 IP video phone:

Overview
5
Using the user interface on the IP video phone.
Using the user interface in an internet browser window from your PC.
The hardware components keypad and LCD screen constitute the phone user
interface, which allows the user to execute all call operation and basic configuration
changes directly on the phone. In addition, you can use the web user interface to
access all configuration settings. In many instances, it is possible to use both the phone
user interface and the web user interface to operate the phone and change settings.
However, in some instances, it is only possible to use the phone or the web user
interface.
Phone User Interface
You can customize your phone by tapping the Menu key to access the phone user
interface. The "Advanced Settings" options are administrator level features only, the
default password is admin (case-sensitive). For more information on customizing your
phone using the available options from the phone user interface, refer to Customizing
Your Phone on page 17.
Web User Interface
In addition to the phone user interface, you can also customize your phone via web
user interface. In order to access the web user interface, you need to know the IP
address of your new phone. To obtain the IP address, press the OK key on the phone.
Enter the IP address (e.g. http://192.168.0.10 or 192.168.0.10) in the address bar of web
browser on your PC. The default user name is admin (case-sensitive) and the password
is admin (case-sensitive).
Note
The options you can use to customize the IP video phone via phone user interface
and/or via web user interface are listed in the following table:
Options
Phone User Interface
Web User Interface
Status
--Network
--WAN Type
--WAN IP
--Mask
√
√
Options
Phone User Interface
Web User Interface
--Gateway
--Primary DNS
--Secondly DNS
--Phone
--Hardware
√
√
√
√
√
√
Please locate your PC in the same network segment (192.168.0.X) of the IP video phone
to access the web user interface.

Overview
6
--Firmware
--Product ID
--MAC
--Accounts
√
√
√
Basic Call Features
--Call Forward
--Call Park
--Call Pickup
--Call Return
--Conference
--Anonymous Call
--Anonymous Call Rejection
--DND
√
√
√
√
√
√
√
√
Basic Phone Settings
--Language
--Time & Date
--Ring Tones
--Backlight
--Call Waiting
--Phone Volume
--Change Wallpaper
--Call Log Management
--Contact Management
--Local Directory
--Remote Phonebook
--DSS Keys
--Key as Send
--Hotline
--Live Dialpad
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
Advanced Phone Features
--BLF/BLF List
--Shared Line
--Intercom
--Messages
SIP Account
--User Options
--Register Status
--Account Status
√
√
√
√
√
√
√
√
√
√
√
√
Options
Phone User Interface
Web User Interface
--Label
--Display Name
--Register Name
--User Name
--Password
--SIP Server
--Server Option
--Registrar Port
--Outbound Status
--Outbound Proxy
--Backup Outbound
Proxy
--NAT Traversal
--STUN Status
√
√

Overview
7
--STUN Server
Note
Documentation
The following table shows documentations available for the VP530 IP video phone.
Name
Contents
Where found
Format/ Language
Quick Installation
Guide
Basic set up of the
phone
In the
package
PDF/English
Quick Reference
Guide
Basic call features
and phone
customizations
In the
package
PDF/English
User Guide
Phone/ Web user
interface settings
Basic call features
and advanced
phone features
CD attached
in the
package
PDF/English
Note
The table above lists most of the feature options. Please refer to the relevant sections for
more information.
You can also download the latest documentations from website:
http://www.well.cz

Getting Started
8
Getting Started
This chapter provides basic installation instructions and information for obtaining the
best performance with the VP530 IP video phone. The topics include:
Packing List
Phone Installation
Phone Initialization
Phone Status
Basic Network Settings
Registration
Idle Screen
If you require additional information or assistance with your new phone, contact your
system administrator.
Packing List
The following components are included in your VP530 IP video phone package:
VP530 IP Video Phone

Getting Started
9
Power Adapter
Handset & Handset Cord
Ethernet Cable
Quick Installation Guide & Quick Reference Guide
CD-ROM
Check the list before installation. If you find anything missing, contact your system

Getting Started
10
administrator.
Phone Installation
If your phone is already installed, proceed to Phone Initialization on page 12.
This section introduces how to install the phone with the components in the packing
list:
Connect the Handset and optional Headset
Connect the Network and Power
1) Connect the Handset and optional Headset:
Note
2) Connect the Network and Power:
You have two options for power and network connections. Your system administrator
will advise you which one to use.
AC power
Power over Ethernet (PoE)
AC Power
To connect the AC power:
A headset is not provided in the packing list. Contact your system administrator for
more information.

Getting Started
11
1. Connect the DC plug on the power adapter to the DC5V port on the phone and
connect the other end of the power adapter into an electrical power outlet.
2. Connect the supplied Ethernet cable between the Internet port on the phone and
the Internet port in your network or the switch/hub device port.
Power over Ethernet
Using a regular Ethernet cable, the VP530 IP video phone can be powered from a PoE
(IEEE 802.3af) compliant switch or hub.
To connect the PoE:
1. Connect the Ethernet cable between the Internet port on the phone and an
available port on the in-line power switch/hub.
Note
If in-line power is provided, you don’t need to connect the AC adapter. Make sure the
Ethernet cable and switch/hub is PoE compliant.
The phone can also share the network with other network device such as a PC
(personal computer). It is an optional connection.
Important! Do not unplug or remove the power to the phone while it is updating
firmware and configurations.

Getting Started
12
Phone Initialization
After your phone has been powered up, the system boots up and performs the
following steps:
Automatic Phone Initialization
The phone finishes the initialization process by loading the saved configuration. The
phone LCD screen will display as following:
DHCP (Dynamic Host Configuration Protocol)
By default the phone attempts to contact a DHCP server in your network in order to
obtain its valid network settings, e.g. IP address, subnet mask, gateway, DNS server.
Note
Phone Status
You can view the system status of your phone via phone user interface or web user
interface.
Available information of phone status includes:
General status including IP address, MAC address and firmware version.
Network status including WAN type and other information.
Phone status including model, hardware, firmware version, product ID and MAC
address.
Accounts status indicating the register status of SIP accounts.
To view the phone status via phone user interface:
1. Press , or tap ->Status.
If your network does not use DHCP, proceed to Basic Network Settings on page 13.